registered behavior technician

behavioral therapist

board certified behavior analyst

behavior technician

center director

InBloom Autism Services

I want so badly to like InBloom just based on the strength of their clinical side, as I do feel that their clinical staff is competent, passionate, and genuinely fun to work with and be around. But outside of the clinical aspect of the company, there are almost too many shortcomings to count.

Where to even begin? Communication is laughably bad and navigating the bloated, labyrinthine administrative structure is a challenge in and of itself. Got a question? Good luck finding the appropriate person to ask and, if you somehow manage that, it's about 50/50 odds on whether or not they'll actually respond at all, let alone in a timely fashion. If there's something you need, don't expect it to be handled with any kind of urgency or seriousness.

A large part of this problem is due to the fact that HR is a completely separate entity and based in another state. They don't know you, and they really couldn't care less about you. If you do manage to contact them (and they are on Eastern time so better call before 3:00 if you need to get ahold of them), expect them to be rude and entirely unhelpful. Onboarding in particular is a painful process, with incomplete and often flat out wrong information being provided. Prior to my start with the company, my company e-mail was deleted and it took a full two days for someone to respond to me to get the problem addressed so I could, you know, actually access my onboarding information. In addition to this, I was scheduled for an onboarding information session via Zoom that was scheduled for a time that I was supposed to begin shadowing sessions in person. It's not that the right hand doesn't know what the left hand is doing here, it's often that the right hand and left hand are unsure that the other even exists.

Scheduling is horrific, even considering the challenges common in this line of work. Hours vary wildly and often the center taking in even one or two new clients will result in widespread and seemingly random schedule changes for multiple people with no notice. Expect anywhere from a 10-20 hour difference between the hours that you want when you come in and the actual hours you receive. Also, there aren't any breaks. If you've got a full day at the center and scheduling is feeling particularly gracious, you may have a lunch a couple days a week, but expect to be driving on your "break" times if you've got any travel in your day (and these drive times are, of course, uncompensated).

The culture is okay, almost in spite of all the above. This is mainly due to the employees (the ones outside the office at least) finding their own fun, albeit a fun born out of shared frustration. Management does next to nothing to improve the culture or establish relationships with staff, or even check in on you and how you're doing. Sure, some members of management have open doors... provided they're not in a meeting, or on a long call, or they're actually in the office that day and not leaving early. No matter how approachable they try to seem, there's a clear wall of accessibility.

InBloom is ultimately just frustrating, and disappointing. I see so much potential in the employees, so much passion and joy and excitement. But I also see it wrung out of them, slowly but surely, as it was in me. This frustration is made all the worse by how simple it would be to solve a lot of these problems. Communicate better. Let people know what they may need to expect in the coming days and weeks, even if you aren't sure yet and you can't give them all the answers. We don't need to know how the sausage is made, but some insight into decisions that affect us very directly goes a long way. Try a little harder with your employees, or stop acting like you're working in anyone's best interest but your own.

InBloom is by far the most disappointing and worst place I have ever worked for. Sadly, yes, compare to other autism agencies in the area, InBloom is a little better; however, this still doesn’t justify how they treat their employees and families. First, if you’re not an individual who is “bubbly” or attempts to be superficially bubbly, then InBloom is not for you. They always use the words “help” or “support you in any way that they can” but their actions says otherwise. Even after working a 40+ work week, if you’ve completed an assessment on a Friday, they expect you to use the weekend for the report writing. You literally have no work-life balance. InBloom would tell you that it’s because they want to get the family the services they need ASAP; however, how can they do this when there’s literally no RBTs to take on the case? They will take on cases that are too far out for any RBTs to commute to and then make the family wait months for an RBT. Sometimes they can’t even find an RBT for the family and the family ends up cancelling services. They will try to bill families for any little thing that they can even when they are aware that they might not move forward with the family.  

Second, if you’re an RBT, this place will be a great place for you to work at. Because there’s a shortage of RBTs in the area, InBloom will do whatever it is necessary to keep all of the RBTs that they can. This also includes RBTs who uses work to only gossip and talk about how much they dislike their job. This then leads to clients getting hurt but RBTs would swear that they don’t know what happened or write incoherent summaries of what they “saw” happened. Even when an RBT has had 3 verbal warnings on similar things, their corrective feedback will never go beyond that. In the end, if you do the bare minimum as an RBT, you will never get fired at InBloom because that would cost them too much money. This then leads to a toxic work environment which InBloom say that they “strive” to not create. The local management team turns a blind eye to this and walks on eggshells around RBTs. Good RBTs who actually does their work end up leaving or is only staying until they get their hours and then they’re out. 

Third, management and communication is a joke. Management was remote for a while but even when management became local, there was still NO COMMUNICATION! Schedule changes are not relayed to staff until 9 pm or literally the morning of session. Families are never informed of when RBTs are switched out or when sessions are cancelled in the clinic. BCBAs are even more in the unknown about schedule changes. BCBAs would come into supervision thinking that there is a session to go to and be told that their client has cancelled. If you have in-home session, then you won’t know until you’re at the client’s home.  Also, BCBAs do not get reimbursed for mileage or for tolls, in which they had calculated in your drive time. So your 30-45 min of commute does not get any type of reimbursement but since you’re salary, InBloom expects you to do this. On top of this, InBloom does not take into consideration the commute time to client’s home and therefore gives you unrealistic billable expectations. 

Fourth, HR is rude and condescending. In the end, their loyalty is to InBloom, so when you reach out to them for any concerns you have, their replies will most likely belittle and patronize you. Overall, working with InBloom has been one of the worst experience I’ve had in my years working in the field. Please stay away from this company if you can. Take your passion to a place that actually appreciates your work. 

InBloom does a great job at hiring wonderful people and creating a positive environment; I love everyone I work with. Everything is structured meticulously with the kiddos and their family's needs at the forefront. BCBA's are able to tailor programs to each kiddo and for example, provide a nice balance of naturalistic teaching and discrete trial that suits each kiddo's level. They work really hard to match each child and therapist, and so far have done a great job with everyone I have witnessed. 
That being said, there are some things that have been frustrating for myself and many coworkers:
-Be warned, it will probably take about a month to get a full case load. Even if you've been promised a full time position, your "start date" won't necessarily include a first and definitely not second client for up to weeks at a time. Also, if your client cancels for any reason, you lose those hours completely, and it can be almost impossible to accrue PTO for vacation if you're constantly using them to offset lost hours. If, say you have a client that gets sick often or cancels often or the family is interfering with the behavior plan, it can take months of inconsistent sessions (pay) to rectify. I and others have been put in a financial pinch because of these situations. Administrators will thank you for your flexibility, and that's about it. 
-There is no admin time, and at times session notes and cleaning can be overwhelming and unpaid if it doesn't fit into your session. 
-While InBloom is very polished and has great surface policies, it is still very much a corporate environment focused on expansion, productivity, and money. 
-The company is very focused on expansion at the moment, and some things like getting approval for much needed materials for the kiddos can be like pulling teeth. 
-There is very little cohesive on-boarding information, so you may find yourself asking questions like "who is my direct supervisor?" and "how does my quarterly bonus specifically work?" only when it actually comes up, like for me. 
-InBloom advertises 6 paid holidays a year, but they won't give you observed holidays if one falls on a weekend. (ie Observed Independence Day). 
-Covid-19 was very difficult. There was a strong sense of leadership from an email standpoint, but many people felt uncertain/physically unprotected while providing services in the first few weeks of the pandemic, and outreach to HR was only met with generic answers. They only provided PPE after enough people inquired.
All these gripes aside, I feel that InBloom genuinely cares and I have hope that these things will get better as things get settled with trial and error and growth; I love all of my coworkers and feel like I can talk to my superiors. The sad truth is that despite frustrating pay, inconsistent hours, and confusing onboarding, InBloom is actually the best, most stable, highest paying, and most fair ABA company I have come across. I have considered leaving ABA many times because of this state of things. I hope they continue to set industry standards and give more stability to their RBT's by treating them as people worthy of stable income.

Let me save you some time and tell you NOT to work here. This company has a revolving door of employees and it’s understandable. To start, there is 0 employee appreciation. They promised us  monthly “attendance” bonuses if we didn’t cancel our sessions but the last one we received was over 3 months ago. I think they just hope we don’t notice they stopped. Most RBTs work 8-10 or even 12 hour days, yet our “paid holidays” are only 6 hours. So most of us lose money for it being a holiday. They do not maternity leave, though they claim FMLA is sufficient even in this female-dominated field. The pay is horrible given that most RBTs have a bachelors degree in a related field. You only make 16-18 an hour. On top of that this company doesn’t provide ANY pay increases. Too many of us have gone to our superiors and asked for raises at appropriate milestones and we are not awarded them even if we have a spotless evaluation record. This company does everything in its power to not appropriately compensate their employees. When the power went out, we had to use our own PTO if we wanted to get paid for that day. On top of that we are only able to accrue 80 hours per year, which is next to impossible if you have clients get sick, cancel, etc. it’s a vicious circle of having to use your PTO to cover circumstances out of your control and not working a full 40 hours so never being able to actually accrue the promised PTO. They are also super inconsistent with their COVID policy and precautions. Every time a kid is sick the rules change, and you don’t get paid for the days you are out even if you were exposed at the center through a client. They pay mileage for travel but is severely below the national average. They cut corners wherever possible to avoid treating their employees fairly and to save themselves money. We do not get breaks or lunches, paid or otherwise. If you want to eat and you work full time, you have to try to eat while you’re with a client which generally isn’t ethical or easy to do. Speaking of ethics, this company constantly uses subs for their kids, being as understaffed as they are. If you have half a brain and took the BACB RBT certification exam, you know that subbing is unethical and not a good choice for most clients. However, this company wants their clients’ money so they force RBTs to sub on teams that have no experience with. They do NOT put the kiddos first.  I personally, as well as many employees have given management as much feedback as possible and they just don’t make any changes. The kiddos unfortunately are the ones that suffer because great RBTs continuously leave for other opportunities. 

There is no typical day of work in this field! Although I have regular clients and appointments, sessions are never the same. A session on one particular day with one client can be completely different the following day. These kids will really keep you on your toes.

To succeed as an RBT, you absolutely must be willing to stay open-minded and flexible (in every sense of the word). Schedules can change quickly and unexpectedly, and clients' moods can fluctuate from moment to moment. You will likely have to travel between clients, but it is reimbursable. InBloom gives their best effort to work with your schedule, but in order to get more hours you should be willing to work afternoons and evenings, M-F. Weekends are neither mandatory nor expected.

In all honesty, the hardest part of being an RBT can be learning how to handle the parents. Some parents are very open to learning, but others are less interested or even combative, which can make doing your job difficult. You never know what kind of parent you'll end up working with, so again, flexibility is key!

I have worked for a few ABA companies around the country and so far InBloom has been the best experience. The BCBAs are extremely knowledgeable and supportive, consistently providing face-to-face supervision at least once per week. I do not see clients in the clinic, so I can't really speak to the workplace culture of the clinic, but in more typical years, there are events and holiday parties that are fun to attend with co-workers, a plus-one, or even with your family.

Management is respectful and responsive to employees, and they are always seeking feedback. Full time employees (30+ hours/week) are eligible for medical, dental, vision, and other benefits. Every quarter, performance reviews are conducted and bonuses are based on merit. There are monthly drawings for prizes based on shoutouts written to/from co-workers and admin.

Throughout the pandemic, InBloom has made incredible efforts to support their employees. For example, management took voluntary salary cuts in order to provide direct aide to employees whose hours were impacted and promised that no employee would lose their job. The owners of the company are kind, generous, and compassionate people who truly care about their employees and the quality of services that we provide.

Work-life balance
Work-life balance at InBloom Autism Services is nonexistent. I was expected to work on weekends and I was always expected to be the first one in and the last one out of the building each day and Operations Managers are not allowed to take a lunch break or leave the center for lunch. Luckily I had an amazing team that would make my ten hour day better, but it was so exhausting. 

Listen to what the other reviews say when this company is growing at an unsustainable rate. InBloom has opened centers in locations with a lot of good competition and do not have a plan on how to grow the center then will blame the operations team for poor performance. 

Also listen to other reviews when they mention empty promises. It was written in my contract that every quarter I would be given a ten percent of my salary bonus based on performance. I worked there for two quarters and never saw a bonus. My managers would consistently tell me that the hard work that I was putting would be returned in my “amazing bonus” but again never saw anything. The other Operation Managers across the nation also did not see their bonuses, some of which have been there for over a year. (They have also since changed the bonus structure to reflect how profitable your center is but this takes into account how much other people in your center are bonusing, so you can lose out on your bonus because your coworkers are bonusing.) 

Empty promises are more abundant in this company than anything else. Over the course of my employment I was promised: a new work computer, a bonus, rotating days of opening and closing, two different promotion opportunities, floating holidays, and an additional operations support in my center - none of which ever happened. The managers and CEO will say anything to keep you on, but will not keep their word. 

Turnover rate is so high for operations team members for a reason. In my six months there was a 75% turnover rate just in Texas. (Now it is up to 100%, no one who started working with me or with me still works there) The VP of Operations, who was realistically the only Administrative person who cared about the operations team, was fired recently for sticking up for employees. There is so much nepotism in this company that if you step on the wrong toes you won’t be employed here long.

A typical day includes responding to emails, calls, text messages from administration, therapists, and families on your caseload, Attending 6+ hours of sessions per day, making materials for clients, program updates, driving to and from homes/centers/schools. On a monthly basis it includes Completing supervision forms, Evaluating RBT session notes, Attending 2+ meetings.

I learned about updating programs, implementing strategies, and RBT/Student supervision.

There is a massive disconnect between management and the clinical staff. It does not appear that management knows or cares to address the concerns and struggles of the clinical staff. 

The culture of the workplace is superficially cheerful and warm, and when working with the kiddos/therapists, there is genuineness to this. However, many analysts and therapists are stressed due to lack of hours, meeting billable hour requirement, frequent staff rotation, COVID protection and transparency, and general lack of support from administration.

The hardest part of the job was performing to expectations with an unbalanced work/life balance and insufficient administrative support.

The most enjoyable part of the job was working directly with therapists, clients, and client families, fulfilling the actual purpose of the company.

Advice to Management:
Seek frequent feedback on administration from clinical staff, employ administrators with administration education (or provide them with such), Increase supervision of administrative staff, Increase clinical staff compensation to meet local industry standards

I’m writing this review to support those who may attempt to work at this location. Please listen carefully: you will be told many things in your interview; recruiters make a habit of promising the world, then you will either realize it was completely incorrect after hire, or you will not be able to receive the benefits you were told you would get without a fight for your rights! 

The clinic I was at, specifically, lacked clinical support as the clinical integrity officer was spread between Windchime & Academy offices. This role should only be for ONE clinic! It is unreasonable to have one CIO spread so thinly. 

My colleagues complained they could never bonus, the bonus program for bcbas is completely lacking & does not reinforce clinicians as the requirements are much too difficult to meet for most people and cancellations inhibit that as well. 

While most ABA companies are utilizing AI to develop the schedule, this company is set in its ways managing that every day, putting out fires and using resources where they would better be allocated for staff development and parent training support! 

You will not be given what you need at this job, and upper management will not have your back. In fact, they will say one thing to your face and then do the complete opposite. Entirely unprofessional and without integrity. 

This company is not a good one, the Colorado Springs Windchime Clinic was terrible to be a supervisor at, the poor RBT’s could barely stay for more than a week or two with the lack of support and terrible training! Take my advice InBloom; start giving back and valuing PEOPLE over PROFITS. 

I believe my experience growing at InBloom has been very different from other. I’ve been at this company for 4 years now and started from RBT-made my way to BCBA. As someone who’s worked in both positions I feel as though self advocacy is the most important part of working at this company. I understand that InBloom is focusing on expanding and growing its business, so sometimes it’s no longer about the individual employee but the company as a whole, and choosing between the two/caring for both can be difficult. There are still a lot of new things this company is trying to get ahold of whether it be polices, hiring, standardizing different programs and services we provide. Ultimately for me, I can say I’ve had a wonderful experience working at InBloom and management will do their best to accommodate all parties involved in any issue. I’m glad I got to be involved in its progression. 

Benefits are great, they’re always making sure driving range is not too far from home, weekends optional for bcbas and RBTs, BCBA schedule is flexible (we make our own), HR department does their best to help employees through stresses of work, CEO takes all feedback into consideration and will make changes if he feels necessary.  People complain about time off but that has been changed from 5 days to 2 weeks +holidays +ceu days, or more the longer you work there. If you earned the time off-you’re free to use it as you please even if it is last minute. Policies may be stricter now but it is because of people taking advantage of the past. This company learned from its mistakes, and I’m glad to be part of it!

Working at Inbloom for about 3 months already has been a blast! I’ve learned so much about myself and about kids from working here! I never really pictured myself working as well as I have with kids. I learned how to work alongside all types of kids (I’ve also become a pro at changing diapers✨)
Staff/coworkers are so helpful, nice and honestly so fun to work with. 
Management is always understanding and willing to work with you if you’re having some personal problems! 

A typical day working here includes: spending a few hours bonding with each kiddo (taking them to eat and use restroom as well) you’re assigned while taking some data down on trials! Afterwards you’ll probably talk with at least one of the clients parents at the end of their session to let them know how their day went. At the end of the day you write/fill out notes for each client you saw!

They’re really all about being a team! Theres a lot of fun spirit day type of activities, coworkers go out to eat /spend time together outside of work a good amount! 

The hardest part of the job would probably be if you have a bad day, being surrounded by vocal kiddos can get pretty overwhelming. Oh something to mention are the online courses you’ll be taking before starting work as part of your training. They really slow and after a while they become tiring ngl. At the very end of your training you’ll also have to take a test to get your RBT certification!

The most enjoyable part of working here would have to be when you finally see your client getting the hang of some of their goals and seeing their progress. Its so exciting and heart warming to watch it happen and knowing you took a part in helping it happen!

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