maintenance technician

maintenance supervisor

leasing consultant

renovator

community manager

Independence Realty Trust

..the pay is terrible. If i did not have the job i would not have been able to pass the screening to live in any of their apartments. I have worked with other property management companies and the commission pay out for leasing is somewhat better than some places but with the awful hourly rate and very poor discount, money is a constant issue for myself and others which often leads to tension between employees that lease. You are expected to be a jack of all trades in each position. A discount is expected and the least they can do. We see how much they are making from each community, they could do a hole lot better for employees that make and keep the company profitable. I am not sure it balances out from other companies with better pay and discount. These are incredibly demanding jobs and you are constantly facing liability issues. The “top” people kept changing and being hired from outside the company. They dont get how it is to be in front of residents. I have not seen many people get promoted from inside and there really is nowhere for a leasing agent to go up since they gotten rid of assistant managers. They are constantly demanding more but do not help us take care of everything. Like i need backup and resources and they are often no help and have penny pinching habits even with services and products we have to have. We have needs to fix and run the place that would just be denied. End of story, because they don’t have to deal with the consequences or upset people. Another issue is PTO. Instead of having PTO, sick days, personal day, vacation days, etc. it’s clumped up into just PTO and just a few hours for that a month. They recommend you save them up if you want a vacation. You have to work overtime if you don’t want to use PTO. (Overtime is not approved currently for many communities.) Make sure it’s on approved days that are not blacked out on their calendars as well. They are open on Christmas Eve, new years, and other holidays that I really like to have had off. I understand maintenance always need to have someone available but we’re people with families too. My job responsibilities keep growing and keep getting added on to with no additional pay. It is just expected you keep going and im gaslit into believing its ok. We are incredibly understaffed in manpower and judged very harshly by what’s referred to as the leadership of the company. The priority is numbers and trends, not residents and staff. 

This review covers issues in multiple community based position's. 

A Typical Day at Work:
A typical day involves collaborating with coworkers, supporting our residents, and working together to create a welcoming and comfortable place that our residents are proud to call home.

What I've Learned:
I've learned how to become a stronger, more effective leader, gained in-depth knowledge of the apartment industry, and developed the skills to manage my community as if it were my own business.

Management:
IRT Living’s management team is incredibly supportive, approachable, and motivating. From my direct supervisor to the executive leadership, everyone is invested in our success and treats us with respect and understanding.

Workplace Culture:
Our culture is grounded in our core values: People, Excellence, Service, Opportunity, and Integrity. These principles guide every decision we make, shape the quality of our service, and define the environment we foster—for both residents and team members.

The Hardest Part of the Job:
Challenges vary for everyone, but for me, the most difficult part is doing everything possible to help a resident avoid eviction, only to see that, despite our efforts, they can’t make it work. Still, it’s rewarding to offer support, communicate clearly, and empower residents with information so they can make informed choices.

The Most Enjoyable Part of the Job:
I love meeting new people and having the chance to help prospective residents find their new home—it’s an exciting and meaningful moment to be part of. I also find great fulfillment in mentoring my team, supporting their growth, and watching them thrive as they progress in their careers.

I started working at IRT Living in August 2023 as a Leasing Professional. From day one, I was impressed by the open line of communication across all departments — I could reach out to anyone with a question, and so many people were not only willing to help but genuinely excited to do so.

When I learned about the Rising Star opportunity, I asked my manager what it would take to achieve it. That conversation lit a fire in me — from that moment, I knew I wanted to work harder and reach my goals.

IRT gave me the opportunity to truly enjoy leasing — from connecting with prospects and residents to hosting amazing resident events and conducting engaging community tours. I also had the chance to work at sister communities, where I learned from different managers and experienced various property cultures.

In April 2025, just before my two-year mark, I earned the Rising Star Award. That recognition allowed me to see the company from a new perspective — surrounded by inspiring, hard-working people who all shared the same passion for growth and excellence. I was even encouraged to attend the Leadership Conference, which was a turning point for me professionally.

In August 2025, I was promoted to Community Manager, and I’ve never felt more appreciated. So many leaders and managers across the company were rooting for me — they saw something in me I hadn’t yet seen in myself.

IRT is truly a family. I’ve never worked for a company that supports your goals and dreams the way IRT does. They stand behind you, believe in you, and give you every opportunity to grow. I’m proud to be part of this incredible team.

The company overall is a pretty good company to work for. They offer pretty standards benefits, my favorite was the PTO that was able to build per check. However, management at Lucerne in Brandon, FL was unfair and overlooked. There was a lot of favoritism and no sense of teamwork. The manager didn’t allow room for growth and was very confrontational with residents. It was clear that they could not put their emotions to the side to be able to run a property. Very passive aggressive energy towards employees and overall made us feel unappreciated. When I contacted corporate and HR they did nothing about it nor did they ever give me a response. Which made me feel like they never cared about the well being of their employees to begin with. They kicked me out , as a single mother with no where to go over something that could’ve been communicated about privately and could’ve been handled differently. But the manager always had it out for me and I could never understand why or even talk to them about it as adults. It was always this secret animosity towards me that other employees would notice. And the assistant manager would send text messages to other employees pretending to be someone else. Overall, very messy and felt like high school drama all over again. Do not recommend working at this property unless management changes. But the company itself I would give a 3/5. Just beware of how management treats their employees. 

A typical day can be either busy or a little slower, which I like because it keeps things from feeling repetitive. Most of my day is spent helping residents and showing apartments to prospective residents, which is something I really enjoy.

I’ve learned a lot about customer service, communication, and multitasking in this role. You really get to work with all kinds of people, and it’s helped me grow in how I handle different situations.

Management and corporate are supportive, and I feel like they genuinely try to create a positive work environment. The team I work with is great, and we all help each other out. The company also does a good job recognizing employees, and the pay is very fair.

The hardest part of the job is sometimes not being able to get everything done as quickly as I’d like because helping residents and prospects always comes first. It can get a little hectic, but it’s part of the job.

The best part is helping people find a new home and making the process easy for them. It’s really rewarding when they tell me how much they appreciate the help and how comfortable I made them feel.


I'm really surprised to see so many bad reviews about this company because I love my job. It's a corporate job for sure, so it's not for lazy people who want things handed to them or need a pat on the head for every time they get a lease. Corporate is a little bit micromanaging, but that's standard with big companies. I work my butt off, and it's extremely rewarding. I get that when you have a bad manager it ruins everything for you. But don't hold that against the company in general. One bad apple doesn't spoil the whole bunch. I did notice most people complaining are in the NC region, so (not to throw anyone under the bus, but) maybe their Regional isn't as great as mine. I also have an amazing team and our office gets along great. My biggest issue is that I work late sometimes and office hours are until 6. That's really late when you have a family to get back to. 5:00 or 5:30 even would be so much better. However, if you don't want to make an effort, then don't waste anyone's time because IRT is not for you.

My experience with IRT Living was extremely disappointing. In my opinion, the management team seemed more focused on their own interests than on supporting and valuing their employees. Communication was often unclear, and I frequently felt that concerns were ignored rather than addressed professionally.

I also found that promises and statements made by management did not always match their actions, which created a frustrating and distrustful work environment. Instead of fostering a positive workplace culture, decisions often appeared to prioritize management's goals over employee well-being and fairness.

Based on my experience, I would not recommend working for this company. There are significant issues with leadership, transparency, and employee treatment that I believe potential employees should carefully consider.

The accounting department at IRT is incredibly supportive. I have always felt comfortable asking questions to learn what I need to know in order to perform my job well. Upper management also solicits opinions and feedback from staff when making operational decisions, which I believe is crucial to making employees feel valued.
This position truly has no downsides for me - the workload is challenging but manageable, the people I work with are helpful and friendly, and it's 100% remote, which is priceless. The pay is fair, the benefits are great; absolutely no complaints.
Also, I think the almost non-existent turnover in the accounting department supports my opinions.


There are a lot of corners cut. I worked in the Georgia market and saw so many corners cut, that there is no way any other management company would allow. The environment was fast paced and challenging which was great, but when it came to having management support, all I can say is good luck finding that. 

My property manager actually said she couldn't remember the last time she had been out of the office onto her property. That's sad. How can you manage a property but you never see all aspects of it. Your property should be a product of you period. 

All the manager could say is "I've paid my dues, I'm not going out on this property, I don't have too, that's why I have a staff."

Besides that it was an ok experience.....

I truly enjoy working here! The company provides a positive environment that encourages both personal and professional growth. I’ve had the opportunity to learn, take on new challenges, and grow with the company, and I feel valued as part of the team. I’m excited about the future here and proud to be part of such a supportive workplace.

Top Job Titles	Average Salary
Maintenance technician 19 salaries reported	$23.63 per hour
Maintenance supervisor 11 salaries reported	$36.09 per hour
Leasing consultant 9 salaries reported	$20.83 per hour
Renovator 9 salaries reported	$23.17 per hour
Community manager 4 salaries reported	$74,625 per year

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