care manager

housing navigator

care team leader

outreach coordinator

clinic manager

Independent Living Systems, llc

I was recommended to this job by a friend that works in accountanting. In which I was told their was a Deliver/Driver position available.  I’m use to working on the Road so the position appealed to me.  I was told I had two options for payment. One being minimum wage or second being getting $1.25 for every signature I got for delivery.  I was shown a sample route sheet which showed approximately 100-120 signature.  Which doing the math seemed good it was representing approximately $1,500 - $1,800 bi-weekly.  After excepting the job I trained for only 3-Days.  Within that training I learned that I was lied to during the interview.  You do get the $1.25 per signature, BUT if the same person signs your sheet for 3 or 4 packages, you only get paid for the first one. That was only the beginning. Which after talking to several of the Drivers I found out this happens very frequently (almost always). You obviously don’t have to choose the $1.25 payment method, but then that leaves you with getting the minimum  wage hourly rate. I also learned the drivers work a MINIMUM of 8hrs each day.  They actually work closer to 10hrs. And you’re required (not by choice) to work 6-Days a week with only ONE DAY OFF. Management is unorganized and don’t know how to manage.  And the Routers who plan your routes daily, are like if it was a bunch of Elementary kids with no knowledge of what a map is are the ones planning your routes. Even with a computer program that suppose to assist them in planning the routes.  Please if they’re offering you any Drivers positions: STAY AWAY.  It’ll be your worse choice.

What is the best part of working at the company?
To be honest, there is no best part of working here at all. If you like drama stress, no direction, constant changes. A lack of accountability. Poor leadership issues with your pay issues with reimbursement. They do not offer internet reimbursement because they said that their laptops come equipped with internet. So that's the reasoning. It will be a struggle to get office supplies to get anything that you may need, like an additional monitor, printer, ink, etc

What is the most stressful part about working at the company?
The chaotic and lack of upper management. Mid management and working with comprehension issues. Emotional reactivity, gas lighting and just overall disorganization in addition to serving the population who comes with an array of issues themselves, you will not have any support at any point

What is a typical day like for you at the company?
Emotionally immature and emotionally reactive 100% of the time. There is a lot of power and ego complexes there's a lot of offsetting responsibilities onto other staff that are not given the provisions to carry out the task in addition  micromanagement and tracking all your productivity.

What is the best part of working at the company?
The clients we cared for were always able to see a difference in their lives after we served them as a team.

What is the most stressful part about working at the company?
Management's Poor communication skills, signs of fraud and burn out impact on employees at every level, including me.

What is the work environment and culture like at the company?
At times really productive and positive. But most of the time, the program director and her immediate staff were irritable. It made communications limited and difficult,

What is a typical day like for you at the company?
I always started early and was based from home. I planned out my client home visits the day before by calling to confirm visits with the clients. I proceeded to each client residence and completed case management goals. Most days I contacted my supervisor as needed and affirmed goals completed with her by the end of the business day. The use of secured laptop and phone were essential to my job therefore IT communication was frequent.

In January 2017, this company hired 15 new employees. The Friday before they were to start working, they were called by HR and told that their job offers had been rescinded with no explanation. These people had already quit their previous jobs and and became unemployed. This company had 3 contracts and would force the care coordinators to work across all 3. This violated all ethical and moral standards and placed member care at risk .As a care coordinator, you are constantly threatened with write ups if you are unable to meet unreasonable demands.New upper management has completely destroyed any integrity that this company had under previous leadership. Atlanta management dept is despicable, lies, immoral character, vindictive  and lacks any semblance of righteousness or good faith. Since 10/2018 over 30 employees have quit and this company has not hired any replacements. expects the current staff to pick up the slack and is threatened if they cannot.

The maximum amount of cases you are required to handle will grow. They do not care about recognizing their hard workers. No raises are ever given aside from cost of living, which is usually cents. They promise you one thing during the interview and show their true colors when you are already in. The coworkers are great people but everyone suffers together and no one speaks up. Management is terrible. They will make you feel like you can’t be heard. They do not take care of their employees and will 100% overwork you. If you bring it to their attention that you are overwhelmed, they will not care. Instead of hiring more people they will force mandatory OT on their employees without any type of pay increase for years. 

Considering the vulnerable populations with whom they work, one would think the company would provide robust training for their employees. Sadly, that’s not the case. Training was disorganized, inadequate, and in some instances, incorrect. If you have experience supporting people with complex medical needs, then you could just grit your teeth through the training knowing that you can still do your job . But if you have little experience, the training will NOT prepare you. That’s sad for both the employee and the members. HR is really unresponsive, so good luck getting answers to any questions you might have. 

At least you get to work remotely most of the time and have some flexibility with your schedule. That’s why I gave it 3 stars. 2.5 would be most accurate in my opinion. But most importantly, you are making a difference in the lives of people who need support, and if you need experience you can get it here. 



If your looking for a place with the worst management you've ever seen then you've found it. Your horribly underpaid and ridiculously overworked. A company that will mass hire just to lay people off before the holidays because they can't hold on to any type of contract for the long run. Fun and creative job titles are created just so close friends of the owner can keep there jobs even when they run that department to the ground. If you like spending more time outside on your cellphone or taking extended cigarette breaks instead of working then this is the place for you. 

Nothing professional about this company at all. My advice is to stay away from this place. This company is stuck in a vicious negative cycle with employees that would rather work against each other then with each other. There's no such thing as team work with this company.

Overall, ILS is a fantastic place to work. During my time here, I have gained significant insights into the healthcare industry and have been continually impressed by the supportive and engaging culture. The company’s motto, “You matter, we care,” is more than just words—it is evident in the daily positive energy and genuine commitment to employee well-being. The organization fosters a sense of community by providing free lunch every day, which enhances our overall work experience. Although the salary and benefits may not be the most competitive in the industry, the opportunities for professional growth, learning, and the outstanding work environment make ILS a truly rewarding place to work.

This is a badly managed. No one here knows what they are doing. Nepotistic. Wrong people hired into management. No promotions from within even though you are told there are. Lies! Nothing is done correctly and no one has any idea what they are doing. People “in charge” of certain areas don’t have any clue what they are doing or talking about. Mismanagement of care and clients. Dangerous and sad. Ineffective and inefficient. Needs to just be stripped down and start all over and with new people or shut down. Some people care and work hard while others are allowed to get by with literally doing absolutely nothing and still keep their jobs and the ones that work hard receive no acknowledgment or recognition. Huge burnout and lack of support in any form. No one cares about anyone here and will pretend to but never respond or show any kind of respect or empathy. 

What is the best part of working at the company?
Working remotely to serve some of the most vulnerable.

What is the most stressful part about working at the company?
The caseload size and the company frequently making changes to processes.

What is the work environment and culture like at the company?
The  work environment is satisfactory, working remotely with excellent supervisory support.

What is a typical day like for you at the company?
Desktop review of emails and the primary Case Management app to identify and respond to any significant changes. 
Then,  personally scheduled visits to skilled nursing facilities to check on an average of 10-15 longterm care Medicaid health plan members.
Followed by documenting contacts, emails, phone calls, and another review of the CM app, prior to planning for the next day.

Top Job Titles	Average Salary
Care manager 140 salaries reported	$34.07 per hour
Housing navigator 75 salaries reported	$32.55 per hour
Care team leader 116 salaries reported	$86,622 per year
Outreach coordinator 32 salaries reported	$21.98 per hour
Clinic manager 20 salaries reported	$34.90 per hour

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