registered nurse

patient care technician

patient assistant

senior financial analyst

registration specialist

Indiana University Health

In my department, the staff are close, and our management is amazing. Our boss cares about the employees and the patients we serve every day. She is always striving for the best when it comes to modernization and superior techniques. Even throughout the COVID pandemic when surgeries were limited, we did not lose our hours/jobs. 

A typical day consists of coming in to work after walking a quarter of a mile and being trampled by nursing students and other workers through the Emergency department door which often includes some volatile patients. You also have to download an app that you use to clock in and out of on your personal device. Once in the department, it is calmer and more welcoming. We have the daily assignments that we do during our shifts. You get a 30-minute unpaid lunch each shift. When you go to buy food in the cafeteria, the price is so expensive that workers can't even afford it. You will be paying over $12 a meal for hospital food and a fountain drink. You will also be surrounded by an ungodly amount of contract workers (travelers) making double your rate while having far fewer responsibilities. 

Our boss in our department makes us feel very appreciated, celebrating our birthdays with cards, buying us food for special events, and being someone, you can talk to comfortably. The real problem with this place is the big wigs at the top making the job more and more miserable each year by hyper-concentrating on the costs more than the patient care and worker's care. They have been so pressured by the loss of staff that they were forced to raise wages for the workers, which seems nice, but it still does not meet the cost of living in Bloomington Indiana which is ridiculous. They constantly complain about the timecards and how much people are working overtime or under. They are putting more emphasis on productivity despite the lack of workers and the increase in contract employees who do not know what they are doing. Thus, the quality will diminish. One of the biggest complaints about this job is the lack of accountability throughout. So many workers here (in this hospital) do not understand their role, do not take accountability for their role, and shove it off onto other people who have no relation to them. Unfortunately, IU Health does not have a great reputation and is generally regarded as a greedy corporation. 

I will say that there are some decent benefits, including a nice 401k, health insurance, and discounts on goods and services. The majority of the coworkers are decent people, some of the managers are great and try their best despite the corporation's demands. 

Over the course of my employment, I genuinely enjoyed my job and the multitude of interactions I had with individuals from various walks of life.

One of the aspects I truly cherished about my role was my daily engagement with people. Each day presented new challenges, but I always strived to go above and beyond to meet their needs. In instances where I couldn't directly address their requirements, I made sure to provide them with the necessary resources they sought. It was imperative for me to deliver nothing short of exceptional service, treating every caller with VIP customer care.

Whether it was assisting someone in scheduling an important appointment, facilitating a simple medication refill, or transmitting a high-priority message to their physician or nurse, I genuinely gave my utmost effort. I firmly believe in providing a personalized touch with each call, understanding the significance of the person on the other end and their individual circumstances.

Through my dedication and commitment, my aim was to contribute positively to the overall patient experience and ensure that their needs were met promptly and effectively. I strived to embody the values of professionalism, empathy, and attentiveness in every interaction.
One of the most demanding and challenging aspects of my role was ensuring that the needs of our valued patients were met, particularly when our schedules were fully booked. This predicament requires careful coordination and effective teamwork to deliver the highest standard of care and maintain patient satisfaction.

Fortunately, I overcame this obstacle by fostering a strong collaborative relationship with the nursing team. By working closely together, we developed a system of open communication, proactive planning, and flexibility to accommodate the evolving demands of our patients. This approach was pivotal in streamlining our operations and ensuring that could effectively address  challenges that arose when our schedules become saturated.

Moreover, by fostering a culture of understanding and empathy within our team, we were able to effectively manage patient expectations and maintain a high level of patient satisfaction, regardless of the constraints imposed by a full schedule.

IU will be a great place to work once their new philosophy is implemented. 

Overall, I think IU Health tries really hard to promote personal and professional growth, inclusivity, creativity, and diversity. HOWEVER...these efforts mean very little and are not carried through when individual managers/directors/leadership are just plain bad at being managers. 

I have never had a job where I was made to feel so incapable, unqualified and uninvested in as this role at IU Health. The management was unapproachable, inpatient, and horrible communicators. Rather than saying explicitly what they meant, they used catchy key words and phrases (probably to protect themselves and sound smart? I'm not sure) -- I found myself having to "read between the lines" constantly. I felt like I was having to interpret everything...I felt like when I asked for clarification, I just found myself more confused because they would continue to "beat around the bush", or flat out ignore the question. 

I felt like I could not be myself and that every meeting was like an interview...I could never relax, because it was very apparent that they had no confidence in me as a person or an employee. 

I also felt as though my leadership was unwilling to accept other ways of thinking. I wish they would have been more willing to get together and collaborate, rather than just changing my work to make it what they wanted. 

It was extra frustrating to experience all of this, when colleagues at my level were having completely different experiences, simply because they were under different management. They were having better experiences because their managers are real people who have genuine conversations with them and were willing to meet their employees where they were at. 

ADVICE TO MANAGEMENT/HR: 
PLEASE PLEASE PLEASE consider incorporating some sort of manager/director review into your annual performance reviews. There are SO MANY complaints on Indeed, Glassdoor, and internally about middle/upper management. So many good employees get driven away because people who lack basic leadership skills (empathy, communication, humility, patience) are placed in management positions. Team members should be able to review their managers....this could really help identify where people are unhappy. 

ADVICE TO APPLICANTS: 
I think IUH has really great pockets of people and opportunities. When you are interviewing, be extra critical of your future managers and directors as well the people who are interviewing you. If it feels off, it probably is. If it feels great, go for it. - less
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Overall, I think IU Health tries really hard to promote personal and professional growth, inclusivity, creativity, and diversity. HOWEVER...these efforts mean very little and are not carried through when individual managers/directors/leadership are just plain bad at being managers. 

I have never had a job where I was made to feel so incapable, unqualified and uninvested in as this role at IU Health. The management was unapproachable, inpatient, and horrible communicators. Rather than saying explicitly what they meant, they used catchy key words and phrases (probably to protect themselves and sound smart? I'm not sure) -- I found myself having to "read between the lines" constantly. I felt like I was having to interpret everything...I felt like when I asked for clarification, I just found myself more confused because they would continue to "beat around the bush", or flat out ignore the question. 

I felt like I could not be myself and that every meeting was like an interview...I could never relax, because it was very apparent that they had no confidence in me as a person or an employee. 

I also felt as though my leadership was unwilling to accept other ways of thinking. I wish they would have been more willing to get together and collaborate, rather than just changing my work to make it what they wanted. 

It was extra frustrating to experience all of this, when colleagues at my level were having completely different experiences, simply because they were under different management. They were having better experiences because their managers are real people who have genuine conversations with them and were willing to meet their employees where they were at. 

ADVICE TO MANAGEMENT/HR: 
PLEASE PLEASE PLEASE consider incorporating some sort of manager/director review into your annual performance reviews. There are SO MANY complaints on Indeed, Glassdoor, and internally about middle/upper management. So many good employees get driven away because people who lack basic leadership skills (empathy, communication, humility, patience) are placed in management positions. Team members should be able to review their managers....this could really help identify where people are unhappy. 

ADVICE TO APPLICANTS: 
I think IUH has really great pockets of people and opportunities. When you are interviewing, be extra critical of your future managers and directors as well the people who are interviewing you. If it feels off, it probably is. If it feels great, go for it.

Let me start by saying I thought this would be an amazing way to 'get my foot in the door' at a large healthcare organization. Little did I know what would transpire after being hiring..
During my interview I was told my work hours would be 8 to 5, Monday to Friday. I was told I would have an hour lunch.
On my first two days, I did remote training and on site training. I was NOT told my hours until the second day of training, which were actually 10 hour shifts!! Also, I would NOT be getting ANY 10 or 15 minute breaks. (I understand Indiana Law on this but get REAL ! Most employers understand employers need a mental or physical break!) Then I found out my ONE hour lunch would ACTUALLY be only 30 minutes. So I was working 10 hour days with only a 30 minute lunch. This was because at 12, patients would be wrapping up and need scheduling for their recurring appointments which mind you takes almost 15 minutes to get scheduled, especially in the clinic I was in. On top of that, I was expected to return back to the desk 15 minutes early!!! Therefore I received only a 30 minute lunch. Sure, IU "pays" for 30 minutes of the hour, but 10 hours with 30 minutes is insane! I have medical conditions that they refused to accommodate as well. I basically had to run to go the the ladies room when I needed to go and gave dirty looks and treated bad when I wasn't at the desk (while I was in the bathroom). Get real. Hire more people at these desks if you dont want no one to be at desk while they have to go to the bathroom! Mind you also I was only paid $15.00 an hour for all of this hassle! I have previous healthcare experience too!!
I was expected to be at work before my shift was supposed to start AND work late every single day. This is literally insane. Give people a schedule - a REAL schedule and let them get to work at the actual start time and leave at the end time.
Also, the parking garage cost me $55.00 a month. Wow. Sure, I could have free parking, over a quarter of a MILE down the road in some bad area of town where I could be robbed. They say they have "security" to walk you out but no one wants to call them every single day to get to and from work! This place is a nightmare.
Their electronic medical record system and their scheduling system is completely outdated and extremely hard to use. You will receive 50 emails a day from the "higher ups" about how great of a workplace this is and how they are "enriching the lives of their employees" but thats so far from the truth.

I worked at Ball Memorial for over 20 years when IU Health took over. It has been down hill since. The work environment is much more stressful. The morale has hit rock bottom. Reminded that you are an "at will" employee that can be fired for no reason when IU Health took over. Our service line manager came in from Indy and replaced all 4 nurse managers the first year she was here. She left the system shortly after. I had 3 nurse managers in 3 years. I loved my patients, my unit, and my coworkers. They are great and I will miss them. It is sad to see so many people who loved their jobs, and try so hard to maintain that love, only to be left with a disappointing unfulfilling job. Now it is a hostile, stressed out, short staffed unit. I have seen numerous long term employees that were fired, forced out by bullying and intimidation, or just got tired of it and left. The ER is down right scary with so many inexperienced new nurses that don't know what they are doing. Sure it is cheaper but eventually what goes around comes around. I just hope my family members don't ever have to suffer as a result. HR is no help as they side with managers. I went to the EAP for help with job related stress and it was a joke. Only got to go once and was referred elsewhere. So much for the free counseling. Managers are poorly trained. The most recent nurse manager I've had made it known to us that she didn't really want to be our manager but was forced to take on our unit as they eliminated our unit manager position to save money. She has no experience with our unit and the workflow of our unit. IU Health also implements new policies/procedures with little or no official notice. Often new policies were initiated with training to follow. Notification is often word of mouth. I think Indiana University didn't think it through when they allowed the use of their name for this health care company. I realize healthcare is a business but it is the business of caring. The lack of care for employees will eventually filter down to patients who feel uncared for because their caregivers are stressed out, overworked, shortstaffed, and miserable.

A typical say at work at Methodist Hospital varied day to day because of the many position rotations included in the job. Some days I would work at the unit dose area during which I would answer telephone calls from nurses and physicians to gather patient information and the issue that the staff is concerned with. If it was an issue that I could resolve, then I would do so. If not, I would pass the information on to one of the pharmacists so that they may take the call to try and resolve the issue. On unit dose, my job was also to charge and credit patient for medication, pend medication loads and refills on the computer system for them to be delivered by the delivery technician, send up single doses of medications needed for immediate doses, pull ove oral doses for inpatients for the day and prepare them to be delivered, as well as a few other daily tasks. As a delivery technician, my job was to refill and load pyxix machines on the nursing units with the medications prepared for delivery by unit dose. My job as a delivery tech. also included delivering do-not-tube medications and to deliver IV batches to refrigerators, as well as to reconcile returned and expired medications on the floors.  When I worked as a chemo technician, my job was to compound chemo infusions quickly, safely, and efficiently,  as needed for the chemo clinic in the hospital as well as making daily chemo doses for inpatients. When I worked in the IV infusion room, my job included mixing iv batches as well as immediate IV doses using sterile technique. As a TPN Technician my jobs was to run the TPN machine to make TPNs for Methodist hospital as well as a few surrounding hospitals and to add any needed drugs. When I worked in the OR Pharmacy satellite  at the hospital my jobs was to make and deliver drug vials and IV medications to the anesthesiologists in operating rooms as needed. There were other designated technician areas to work but I just named a few of the main ones. I thought that my management was fantastic at Methodist, as well as my coworkers. I enjoyed going to work each day. The most enjoyable part for me was being able to frequently rotate different work areas from day to day.

Must be very eager and motivated to work and demonstrate the ability and desire to learn and grow.
Multiple tasks/responsibilities to  balance everyday. 
University hospital, so standards, protocols and expectations are higher than most other hospitals/clinics. 
It is a teaching hospital as well, so communication and patience are very important attributes 
Management is overall very good, they were more than willing to work with me and help me grow. Contributed in every way to my success in the hospital, the field i am in, and my future endeavors. 
Workplace culture is over all good, most are polite, competent, helpful and act and work as a strong team. 
The hardest part of the job is keeping up with high volume, while being understaffed. It makes it very frustrating and stressful to perform adequately and meet the high standards while trying to complete time sensitive tasks along with satisfying everyday miscellaneous tasks.
Most enjoyable part of the job is working with co-workers, managers and physicians toward completing the difficult objectives the day harbors, learning and applying advanced modalities and methods everyday. Learning and practicing new concepts. Ample opportunity to learn and grow within and beyond your field. Coworkers and physicians are more than willing to teach, guide, and help you grow. Overall very friendly atmosphere although sometimes tensions can run high because of stress, especially during periods of increased workload/ high volume. 
Physicians, vascular surgeons and cardiologist were all very, very friendly, more than willing to teach/help as long as you ask. All understand we all work together as a team for a common goal, and as long as you demonstrate the drive to become better, ask for help or understanding something, they will work with you and teach you(if time permits) because it is beneficial to them as well that you perform exceedingly. Managers are the same, i felt they wanted me to succeed even more than i wanted to.

Pros: It's a nice place to work as far as hospitals go.
I also was paid very well for the job I did. 

Cons: I consider myself a decent person, but I had a hard time living with myself at the end of each day. I got along with most of my coworker and enjoyed getting to know new patients daily. 

I worked as a nurse and I often saw them call cps on familys that didn't deserve it. The last one I can think of was a father that had a small disagreement with one of my coworkers. Can't really say who was wrong or right in the disagreement, but the father never yelled or anything too crazy. The Mother had asked him to calm down and just let it be. The father agreed and said something like "Not worth my time and we just had a baby so we should be happy right now".

I believe the father had a problem with the Nurse ignoring him. She was asking the Mother everything while not really talking to the father aside from giving him occasional eye contact which isn't uncommon, but it made the father uncomfortable. He stated it felt like he was just part of the background and felt he had some say in the choices with his newly born daughter.

You would think that would be the end of it, but apparently they called cps on this family. I wasn't aware of this one until a few days later when the mother had come and visited asking about why they were called. It made me very uncomfortable and this wasn't the first time I felt uncomfortable in this job. I had a hard time coming home to my own family without feeling a little guilty about how our Hospital treated new family's. This happened very often and it made me feel like a horrible dishonest person. 

Yes some family's do need to have CPS called on them because some people are clearly unfit to have children, but the majority of people we called cps on were not bad people. I ended up finding a better job and left because of this reason alone. They can pay me well, but at the end of the day I felt like a criminal that wasn't making an honest living and that's not good for me.

A typical day consists of the normal job duties with the added stress of being understaffed the majority of the time. My position itself is good, I enjoy what I do, I love helping patients indirectly (in my position as a Lab Assistant). However you will quickly realize your empathy towards the well being of the general public is taken advantage of, you will be overworked and not fairly compensated. Raises are “performance based”, however there is 0 performance evaluation, there is no monitoring, there is no performance data and thus the raises cannot possibly be decided on good faith.

All my colleagues are considered good friends to me, we all work together very well, and get along very well.

Management is proactive and caring at first, however as mentioned before this is simply a facade, they do not care about your personal well being, you are replaceable so long as it helps the profits of the company. 

The hardest part of the job is not the work itself, it’s the fact that you will be overworked, you will have to come to terms with your performance and wage is not evaluated fairly (no market adjustments, no inflation adjustment, nothing). Furthermore it is hard to come to terms with the fact that your empathy is taken advantage of, your compassion towards the patients keeps you in the same position financially and emotionally, there is little to no room for “climbing the ladder”.

With all this said, genuinely caring about the patients you see day in and day out is incredibly fulfilling, gratifying and satisfying. But this is short lived when there are better opportunities for the same experience.

Finally, IU received an annual profit of $1.09 billion in 2019 and $1.1 billion in 2020. The CEO has also had a roughly $2 million dollar raise since 2020. Meanwhile most employees (myself included) received a depressing 1% raise after one year of loyal hard work.

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