maintenance person

chauffeur

maintenance technician

building maintenance

cashier

Indianapolis Airport Authority

As the Marketing Research Manager for the Indianapolis Airport Authority, I formulated goals, long range Market Research planning, and generated statistical reports for management using performance metrics.  I expanded the Customer Satisfaction Program by identifying Key Performance Indicators (KPIs) and was able to make recommendations to improve passenger experience and overall customer satisfaction. Making data driven decisions, I streamlined data collection with the creation of a Microsoft Access database and saved the airport $100,000 in the annual marketing budget. The new database allowed for reports to be generated for any time period and measure passenger satisfaction levels.  This information was used by department heads to implement actions for improvements. I also managed vendor relations with advertising agencies and vendors who provided other services, such as, conducting passenger surveys inside the terminal.

The retention rate speaks louder than anything here. The Airport provides a great atmosphere and usually a peaceful environment. The largest complaint is leadership needs other things to focus on than to mess with their own people. There is a severe lack of support which leads to fear of making the wrong decision that creates an environment of  second guessing. Retaliation is a continual cycle here; finally after about a year into the job, most will find themselves  trying to do nothing, for survival, and for no judgement by leadership. As an end result:  50% of the team within the last 5 years have been so poorly led they ended up leaving a position they loved solely because of the horrible leadership that amazingly continues to remains intact.

June - September 2021 Indianapolis International Airport Parking Department
The most enjoyable part of the job was reviewing, auditing, and recording daily revenue from parking tickets, entered daily fuel receipts in database and filed, and kept office supplies organized and in stock.

The hardest part was working with supervisor.   It seems that I would sit for an hour or more waiting for supervisor to get to me to let me know what she wanted done each day.  The waiting was hard because I love to be productive and not wasting time and employer's money.

I loved the job details and would love to have a second chance.


Typical day at work was very interesting, challenging, exciting, and rewarding. I learned how to be more diverse in how to provide customer service to an array of people of culture. The management was fair, firm, and consistent in managing the department as a whole. The co-workers were the most awesome, dedicated, hard working, and not appreciated enough group of people.  The hardest part of the job was enforcing policy to the passengers and visitors of the airport. Enjoyable part of the job was meeting important people, celebrities, and sports athletes that travels though the airport.

Really enjoyed working for the Airport Parking, it has its rewards while making new friends. Although you are not allowed to accept tips for good work , you still receive tips as the passengers exit the bus. 
Management are very laid back for the most part as long as you do your job. The rule of YOU MUST KEEP DRIVING IN CIRCLES during the overnight shift when there are absolutely nobody around but the stray animals isn't much fun but all in all its just part of the job.
Airport Police can be a pain in the rump at times but they arejust doing their jobs as well.
Co-workers are usually always willing to lend a hand if asked.

What is the best part of working at the company?
Leadership and staff.  Airport is your one stop shop and you don't need to drive anywhere.  Airport is beautiful.

What is the most stressful part about working at the company?
In my role as the Sr. EA there were no hard challenges as staff collaborated with one another to get the job done in a very friendly and professional manner.

What is the work environment and culture like at the company?
Teamwork.  Everyone made themselves available to help out their fellow teammate.

What is a typical day like for you at the company?
Worked with leadership and its customers to provide quality service.

Normal 8hr days.  Learned financial analysis skills, airport revenues, management, and airport financing.  Co-workers were easy to get along with. Hardest part of the job, learning about all of the different parts that makes an airport function and the language that comes with it.  Most enjoyable part was the view of my office, seeing all of the airplanes come and go each day. On the rare occasion would see the "Blue Angels" jets once a year prep for their airshow.

Fast paced and multi-departmental job which I enjoyed as I was able to work for more than just two departments. I learned to multi-task and to cross train to help other departments when needed. I enjoyed accomplishing goals on a daily basis and helping out where needed. I was able to grow and learn many things. I made many friends here and left with a positive attitude.

At one time the Airport Authority was a wonderfult place to work and the people were a great community.  With the constant change in management and philosophy, employee morale has suffered greatly.  There has been a great deal of turnover in all departments and at all levels.  This is a shame.  Management does not seem to care about its employees

A typical day at work, was working, talking with people.
Had training in this area already, did not learn anything different.
Management, never smiled, would talk down to you and would always be in a little click with co-workers.
co-worker always complaining.
the job was not hard at all.
Most enjoyable part of the job, was being able to work alone and never in a click.

Top Job Titles	Average Salary
Maintenance person 2 salaries reported	$19.02 per hour
Chauffeur 1 salary reported	$20.47 per hour
Maintenance technician 2 salaries reported	$24.56 per hour
Building maintenance 1 salary reported	$20.47 per hour
Cashier 1 salary reported	$18.02 per hour

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