engineering team leader

specialist

showroom manager

tailor

team leader

Indochino

I have been with INDOCHINO for 7 months now. As much as I love the people I work with, I would NOT recommend working at INDOCHINO to anyone. 

The company spends a fortune on e-mail and social media influencer marketing to get customers in the door, rather than investing in training competent employees. Corporate will do the most to shame you for suit remake rates, when the cost of remakes could be used to invest more in employee benefits and training. You are expected to know how to properly measure and fit customers for a shirt and three piece suit after reading through a binder of fit training and watching a few videos. Style guides are also expected to wear a suit to work everyday when you are only given enough employee allowance for 1 suit every season. Employees are not paid enough to afford a regular rotation of clothing to wear to work. How do you expect employees to stand behind the product when they cant even afford it?

The pay is terrible for the work you are doing. Our store is high volume and understaffed, and employees hardly have a work-life balance. The employee turnover rate is extremely high. You are constantly expected to skip lunch and work over your scheduled shift because corporate does nothing to prevent overbooking appointments in showrooms. The showroom I currently work at consistently books 5 or appointments per hour on Saturdays when 4 people are scheduled to work that day. God forbid someone calls out! We constantly book fake appointments to make sure that the customers coming in are able to be accommodated. Customers get upset and take it out on us when we are not able to fulfill their appointment on time. 

The customers are hit or miss. You will rarely deal with a kind and patient customer. Even though our store is in a wealthy area, the customers are often rude and entitled bargain shoppers who will hold you to bespoke suiting standards when they are paying $399 for a 2-piece suit. They do not understand the amount of time and detail that goes into a hand-stitched $3000 full canvas bespoke suit over a $399 INDOCHINO made-to-measure suit. Customers are needy and expect the highest level of customer service for 1/10 of the price. 

If you like working in a high-stress environment with little pay and no employee benefits, then INDOCHINO is for you. If not, STAY AWAY. 

YOU WILL REGRET WORKING HERE!


FEEDBACK TO CORPORATE:
It'd be nice if you invested more in paying Style Guide and Team Leads a reasonable wage for the work they are doing and chill out on the marketing. 1 free suit a season is definitely not enough for a part-timer working 4-5 shifts a week. The long-term success of a made-to-measure company is dependent on the people taking the measurements and word of mouth, so if employees are not being properly trained or invested in then how do you expect them to consistently deliver a respectable product? I can see why stakeholders are losing hope.

Typical day at work is chaos. There is no leadership, there is no ownership, there is no accountability.

You can learn all you want on your own, because they are going to give you one shift to be trained and expect you to be the best after that. Their own training manual says 2 months, but they don't follow it. And it's not going to matter, because their programs are faulty and your co-workers are faulty and someone along the line will set you up for failure. The clients will blame you, and it will affect your fit-rate bonuses (if you're lucky enough to get one, which by the way is based off sales and they neglect to mention that).

Management doesn't do their half until it's too late, and at the store level you will have no authority as it is and have to defer to them (more angry clients).

Workplace is whatever IF your co-workers are chill.

The hardest part of the job is dealing with angry/over-entitled people who don't do their half of the agreement they sign to when they purchase and want to blame you for their own inabilities.

The best part is seeing your clients looking their best and super happy with the results, but thats a dime a dozen occurrence.

There are things that remain consistent about this company.  They lose their best employees.  You attempt to help them with subject matter expertise build but they lose their employees.  Their HR messes up a whole lot, they ask for your information repetitively, they forget your login information (yes the company provided stuff), and their Human Resources is non existent. Its a computer.

The organization knows where they want to be, A Hi - Fashion retailer.  They organization knows what they are attempting to reach for, a desired retail brand.  The only issue is this company does not know how to support its sales team. 

Corporate creates a circumstance where the showroom is competing against online sales.  The client management / rms application is bombarding potential clients to the point where it is obnoxious.  The managers are more interested in making sure they keep in budget, rather than insuring the doors are going to stay open.  

My experience at Indochino was not the best. Overall, I had good days for the most part but the unprofessionalism showed from management and the very low pay overcomes the good. The company is very “low-budget” and can not afford to staff the appropriate amount of employees for shifts and can not guarantee hours. You do not make commisssion which is very frustrating considering what they expect from you. The best part of this job was the knowledge I gained, if you want to get into fashion and just widen your knowledge, this is a good job to do that. I also recommend asking for high pay from the start. I know it’s possible to make at least $19 an hour but it might be hard to get there.

While working at INDOCHINO (I was a Team Lead), I had to manage a showroom with another Team Lead for a 5 month span. The manager that hired us had departed from the company. The other Team Lead and I would take turns going on the weekly conference calls. Our District Manger would check with everyone who was on the call. They would congratulate every showroom that met and surpassed their goals.... except for our showroom. If an Assistant Manager or Showroom Manager had been employed and working within our showroom they would have received a bonus for 4 out the 5 months that we managed the showroom. We both felt unappreciated and taken advantage of by upper management and the company.

This place doesn't deserve the one star that is given. Upper management and the head office are a complete joke. Customer experience will not help online customers at all. They just send them to their local showroom with no heads up and the showroom has to figure out how to help them. Then when the showroom needs help they say they can't help at all. They send out promises with no delivery and work you to death. They give the style guides more and more responsibility without increasing pay. They want the showrooms to have more appointments and less staff. They say they will help you grow but they never follow through after jumping through hoops to show them you are ready. Don't waste your time, energy or talent at this place. The headaches and stress are not worth it.

Cannot stand it! Expect you to go from appt. to appt. without a break. You don't receive commission, a discount, NOTHING. Just a really wack allowance for each season. For someone like me with an outgoing personality and vibrant energy, this job sucks the life out of me at the end of each day. Some people i work with have quit and I TOTALLY understand why. It's a very draining job and I need to leave soon

What is the best part of working at the company?
The free suit you get is the only part that’s worth it. 

What is the most stressful part about working at the company?
Poor communication. Having Zero Customer Service meaning you as the manager gets forwarded every complaint whether it’s your client or not. 

What is the work environment and culture like at the company?
The culture is upper management is hands off until there is problem. They will give you zero training while expecting you to make perfect out of the box custom suits. 

What is a typical day like for you at the company?
Customer complaints half the time are about the material. Then teams messages, immediate follow up on directives that were poorly put together.

Be ready to work in a demanding hostile environment.   Very misleading in Interview.  No work life balance.  Extremely stressful environment.   Customers fight for refunds and corporate blames employees.   Quick to staff with no training which creates a bad customer experience and they get mean. 
Phone rings off the hook all day In between appointments no time to even use restroom.  Suit allowance?? Never got a suit when working with company and no staff to take anytime off.  Absolutely horrible experience and I highly recommend don't leave current job to work here.  Better off to work at McDonald's.   Good luck! 

What is the best part of working at the company?
Free suits

What is the most stressful part about working at the company?
The unorganization of the company.  The leadership is lost and not focused on people development.  The ability to correct situations for customers is difficult because managers have no autonomy to make decisions.  Refunds and store credits need to be micromanaged leaving customers waiting and the store teams in the middle.

What is the work environment and culture like at the company?
Poor.  Very unorganized.  Training was lackluster and it’s a very micromanaging company with no growth.

What is a typical day like for you at the company?
Putting out fires and being understaffed.

Top Job Titles	Average Salary
Engineering team leader 22 salaries reported	$22.75 per hour
Specialist 22 salaries reported	$20.67 per hour
Showroom manager 8 salaries reported	$71,875 per year
Tailor 6 salaries reported	$26.25 per hour
Team leader 2 salaries reported	$20.50 per hour

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