business development representative

customer service representative

Infocus Solutions

Management must have changed because these older reviews are not at all the company I know today (January 2025). In my time there so far, I’ve had nothing but positive experiences. You will find informative training videos, scaffolded into shadowing, then slow release of you trying out tasks as you learn. This might be a learn as you go situation if you have minimal experience, and that’s okay. The management team are more than patient, and equipped to help you as you go. In addition, the fact that they are willing to train the right candidates speaks volumes about the culture of the team. They are looking for motivated and positive people to enhance the existing motivated and positive team that is in already place. There are team building/continued training opportunities, multiple resources you will have access to if you have a question, and you will be met with supportive and professional feedback. Are there expectations? Yes, what job doesn’t have that? But if you are willing to put forth obvious effort, take positive feedback and move forward with that, then you will be just fine! Finally, since I’ve been there, I have seen several new  HAPPY clients be launched smoothly, and ZERO clients leave. Therefore, whatever changes have been put into place as of late are clearly making a very positive impact. Disclaimer: I am a part time employee, non-management. 

If I could give 10 stars on some of the review questions I was asked I would. I have not been employed with IFS long, but in the time since I've worked here I have experienced nothing short of an awesome, hands on, encouraging group of people to work with. The culture of IFS focuses on a fair work like balance and building a strong foundation of trust and leadership within the company. The reviews regarding "poor management" have obviously been left by either bitter employees who could not accept accountability for poor work ethic, or they were employed before this fairly new management team was brought on because the supervisors I work for here are extraordinary. Everyone works completely remotely and not once have I ever had a issue getting a problem resolved or having a question answered. The team building exercises they implement are fun and help  agents get to know each other since everyone is spread out across the country. The constructive criticism is respectful and informative and I am very happy I was chosen for this opportunity. As far as client retention goes, we work for over a dozen dealerships that are extremely happy with our services and continue adding more every month. Please disregard bad reviews, apply online and see for yourself what an amazing company this truly is! 

Empowerment and Autonomy: Remote work at inFocus Solutions comes with a healthy dose of empowerment and autonomy. I've been entrusted with the responsibility to manage my workload efficiently, which has allowed me to enhance my time management and organizational skills. This level of trust has been instrumental in my professional growth.

Work-Life Balance: Achieving a work-life balance while working remotely can be challenging, but at inFocus Solutions, it's prioritized. The flexibility provided has allowed me to adapt my work schedule to my personal needs without compromising on the quality of my work. This balance has had a significant impact on my overall well-being and job satisfaction 

Impactful Work: Perhaps the most rewarding aspect of my role is the knowledge that my work directly contributes to the growth and development of our company and its employees. My role has a meaningful impact on our organization's success.

For starters the managers here are phenomenal! They are very aware and will offer help if they see you might be struggling or if you just have questions they are right there! Everyone in some type of hire postion is always there for us for whatever our needs may be.  Another good thing is this is like a family type of business, we are all here for each other and help each other however we can. 

From working here i have learned patience, my timing with typing and with phone calls, and i am learning all the ins and outs of a call center. I would say the hardest part of the job is sometimes we get unhappy customers, which is inevitable in this position, but learning how to deal with them in a nice manner was difficult at first. 

InFocus Solutions is a very professional company and i am very proud to say that I am apart of the team! 

As BDC Manager, I’ve witnessed significant growth in our team and culture. While there have been challenges in the past being a new company, our focus on strong coaching, learning classrooms, and team-building has greatly improved both performance and morale. We offer competitive hourly pay, along with robust bonus and spiff opportunities, all while providing a healthy work-life balance with remote work. The company is committed to developing a great culture, where management genuinely cares about employees’ well-being and success, as well as the success of our clients. There’s a real sense of teamwork and dedication here, and it’s inspiring to be part of a company that values both personal and professional growth.

A typical day at work is fun, energetic and a great place to have supportive people stand by you to help you reach your goals. Whether you need help or not, your entire team is there to help you achieve your fullest potential. Working from the security of your home and even in a swimsuit. I take my lunch hour to swim laps in my pool and when taking this job it has helped me reach my fullest potential and loose 45 pounds. Stress in the workplace...NO, not here. I have learned an entirely different career, from life insurance agent to furniture builder and starting my career as a surgical assistant, I have the background for being a customer service representative for my entire adult life. The car industry I have not had the chance to work in until now, but find that I love talking to people and can be a chatterbox

What is the best part of working at the company?
Working remotely, and the people (excluding higher ups).

What is the most stressful part about working at the company?
Hitting call quotas on a daily basis.

What is the work environment and culture like at the company?
In the past, I would say the culture was much better than it is currently due to constant and major shifts in upper management. Things were stable for a while, but the recent shift is one for the worst. And in my opinion, has impacted my trust in the company and its direction.

What is a typical day like for you at the company?
I make phone calls, and set appointments.

On my first day I was thrown into the wrong training group. I wasted my time learning something that completely differed from my job interview. Then when I was in the correct spot they STILL didn’t know what I was doing completely or where they would put me. 

It’s extremely unorganized, no one seems to be on the same page, only a select few people out of the entire company was actually helpful. 

On “launch” days with new clients things constantly and consistently went wrong. 

They will tell you one thing about your schedule and then change it giving you little option to contest the changes. 

Management is disorganized and unresponsive to employee concerns.

Lack of clear communication about job expectations and company direction.

No opportunities for advancement or professional development.

Compensation was below industry standard with minimal benefits.

High employee turnover, which affects morale and continuity.

Micromanagement and unrealistic deadlines created a stressful environment.

Advice to Management:
Invest in leadership training and employee development. Listen to staff feedback and create a more transparent and supportive workplace culture. Respect work-life balance and provide fair compensation.

Know what you are getting into.  From day 1 there has been minimal communication with management and team leads.  You email and message the managers for it to go unanswered for days.  

They have you shadow people as far as training.  They are only into numbers and how many appointments you can make.  Multiple workers are in the same accounts you are working in setting a recipe for disaster.  

It is shame because this can be an amazing remote position to work if they can get communication and the training situation corrected.  

Top Job Titles	Average Salary
Business development representative 2 salaries reported	$17.00 per hour
Customer service representative 1 salary reported	$26.00 per hour

Working at Infocus Solutions: Company Overview and Reviews

Infocus Solutions

Infocus Solutions Ratings

Popular jobs at Infocus Solutions

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected