background investigator

inspector

personnel assistant

program manager

security analyst

Information Discovery Services

Be prepared to use all of your acrued time off in making up hours for your week. Almost all of your PTO goes into making the required hours because there is never enough work to get you through a 40 hour work week on top of overtime. God forbid you need a manager for something.. I have had three flat out ignored emails. And several non returned phone calls. Same thing with HR.. if you have a question about something.. "call this 1-800 number" is the response you'll get. But, you have to call on your own time. And don't let me forget the $4 an hour health and welfare that they refuse to give you, unlike other company's on the same contract. (That's around $300 per paycheck) They put it in a retirement account for you.. last time I check health and welfare money was to be paid out so you can afford insurance and other costs regarding your health.. but nope not here.. you'll see it in another 40 years when you decide to retire. Nobody ever knows any answers to questions and there is zero communication. You will go several weeks, almost months before you hear from them. Just know that you will be another number on the books and nothing more than that. 

This specific position was for conducting background checks for a specific state and was a remote  position. They give you files of background checks, some of which you only conduct a very long list of calls for interviews, and  some you need to  travel sometimes up to 2 hours away for an in-person interview. This isn't difficult work - MY problem was that once you actually start calculating the time spent on most of these cases (ridiculously long, typewritten reports, having to call each contact, and usually there's a minimum of 5 contacts, sometimes more,  a minimum of 3 times, long list of questions to ask, etc) and the travel, for which they don't like paying much for, it averages out to be BELOW minimum wage in many cases. I type very fast, and I was still spending over 2 HOURS typing each report. You get a flat rate per case, low rate. It just isn't worth it, especially for a licensed private investigator. 

What is the best part of working at the company?
Personnel are nice, respectful and easy to get along with. The Paperproof contract is well administered and not saddled with extreme oversight and nonsensical administrative guidelines like a number of other contracts.

What is the most stressful part about working at the company?
If anything, not getting enough work locally. But that really isn’t a mark in the company.

What is the work environment and culture like at the company?
Relaxed, yet professional and responsive.

What is a typical day like for you at the company?
As long as I am addressing leads and cases appropriately. I work at my own pace with little to no oversight.

No one at this company can agree on protocol. You can ask the same question of 10 people and get 10 different responses. Guidelines are designed to set you up for failure. You can never execute your job properly when the rules are constantly changing.  The interviews they want you to conduct for background investigations are not thorough, do not ask important questions and are clearly compiled by people who sit at desks and push paper around and not people like who have actually enforced the law and dealt with real people. Bureaucratic idiots. Don't ask why a procedure is done this way. They very much operate from the "because I said so" perspective.

What is the best part of working at the company?
Everyone worked together and supported each other. Very professional environment.

What is the most stressful part about working at the company?
Sometimes there was deadlines that were difficult to meet due to interviewees schedules.

What is the work environment and culture like at the company?
Very professional and supportive.

What is a typical day like for you at the company?
You were assigned cases and worked them at your own pace.

A week into my training was told that due to system issues that I was going to be laid off until They were able to get everything up and running.  When contacting HR for anything it’s always a late response back, or none at all.  The excuse Is always “ another employee had an urgent matter That needed my immediate attention”  I have been getting the run around about everything since day one regarding the system issues.  Not one answer has been the same.  Can’t trust anyone with what they say.  

What is the best part of working at the company?
Great company plentiful work to do! You are your own boss!

What is the most stressful part about working at the company?
This is not stressful work. Great opportunity 

What is the work environment and culture like at the company?
You work independently from home. Great work environment with a team!

What is a typical day like for you at the company?
Call and schedule interviews daily

I have worked at three different companies as a Background Investigator and this by far has been the best company! As a contractor I have the ability to accept or reject cases. I have full support from from Management whenever questions arise.

I've been with the company for almost a year.    Management and human resources both have been excellent at communicating and very understanding when the unexpected occurs.   

The people are good but the pay is low and the work is inconsistent. The goals are always changing and communication is definitely lacking. You will work more than you are paid 

Top Job Titles	Average Salary
Background investigator 6 salaries reported	$21.00 per hour
Inspector 37 salaries reported	$20.03 per hour
Personnel assistant 2 salaries reported	$51,500 per year
Program manager 1 salary reported	$100,000 per year
Security analyst 3 salaries reported	$18.50 per hour

Working at Information Discovery Services: Company Overview and Reviews

Information Discovery Services

Information Discovery Services Ratings

Popular jobs at Information Discovery Services

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected