sales support representative

solution specialist

inside sales representative

operations supervisor

truck driver

Ingram Micro

Pros:

- There are decent people at Ingram Micro, and you can learn a lot in a short amount of time in the way of new skill sets and the business in general. 

- The finance teams (outside of my own) and other staff I’ve interacted with throughout the company are pretty personable, the kind of people you could see yourself enjoying a drink with and/or making personal connections outside the workplace. 

Cons:

- There are some in the office who clearly drink the corporate kool-aid, and the changed work environment post-COVID as a result of the last 2-1/2 years has made that more apparent. 

- The staff composition and approachability of the cloud finance team in particular has seen better days, based on hearsay; a manager and analyst in my department both abruptly left the company the same month I joined, and the existing management doesn’t exactly inspire their staff to perform above and beyond for the company as a whole.

- One of the cloud FP&A directors is known to be moody, arrogant, and borderline destructive in their criticisms. They get very easily stressed and frustrated, and is prone to taking out their frustrations on other people, sometimes openly.

- Management is very resistant to change or new ideas, no matter how minor. I was criticized for using XLOOKUP functions in an Excel spreadsheet instead of the more-limiting VLOOKUP.

- They don’t maintain poker face well at all either. What they don’t make clear to you verbally, they’ll make clear with their deadpan facial expressions and moods, whether intentional or otherwise.

- Cloud finance management makes the claim of wanting to be good managers and transparent, but they can’t maintain eye contact in conversations when they’re clearly biting their tongue or deliberately withholding/hiding information from you.

- Communication skills in the cloud finance department leave much to be desired. They’ll tell you (or won’t tell you) one thing, then do a complete 180 a few days or few weeks later and blame you for not performing or listening to their guidance.

- Cloud management is hard-nosed about working in-office beyond the company’s minimum required 2 days per week, yet spends the majority of the day enclosed in a private conference room/pod to isolate themselves from the distractions inherent in the typical open-office work setting. 

- Prior to starting at Ingram Micro, I had no reservations working in either remote, hybrid, or fully on-site environments, and also on the occasional weekend or holiday (which is expected of you there); however, the hard-line antics I’ve witnessed there would deter any on-the-fence people from being open to a hybrid or fully on-site work environment.

- The CEO also likes to refer to his employees as ‘family’ in company newsletters, which is a huge red flag in any work environment.

Advice for management:

- Vet your management teams better. Invest more time, resources, and appreciation into your employees.


Ingram Micro- IT distribution giant. I have a very limited perspective, as my time here has been under 2 years. Luckily, Ingram offers plenty of entry level positions- all of which you will be provided sufficient training. I had entered the position with NO experience in the IT world or distribution. You will have innumerable resources-whether it's from your own team- or management- or tech support- internal support is basically at your fingertips. Most veterans and experts are approachable and helpful. 

Typical day at work- You will be managing one or more email inboxes depending on your position. Your team and you will follow the team protocol- or SOP- (yes, Ingram LOVES acronyms) while working out of the inbox or answering incoming phone calls from a reseller. Depending on the time of year, and again, team, your workload will always be in flux. 

workplace culture- 
This one's for the millennials. There are over 1,500 people employed at Williamsville, and you're going to see every personality under the sun. You will learn how to tolerate each one. However, Ingram loves extroverts and winning- especially if you work in sales. This attitude has been bred and coveted by work and education institutions for a century, so you can't blame management for their personality preferences. 

The company culture is very supportive, relaxed, inclusive and amazing on the surface. However, there's also this weird trend. It's kind of contradictory from what I had previously stated about support. Vulnerability is not welcome here. New employees are sometimes expected to learn through osmosis. There is a high "fake it until you make it" rate of employees. I had been one of these. The information is there for the taking, but the team support can be fragmented and hurried. You'll do well here if you're a linear thinker, like the bills, like to drink beer, play golf, drink tim hortons coffee. You'll do well here if you take pride in your work. You'll do great here if you like the stability and benefits. Ingram actually is awesome, and I'm grateful for the experience. Ultimately, the company culture and daily operational work was something that became soul-sucking to me. There are some incredible people who work here, and if you work hard, there's plenty of advancement opportunity. I recommend Ingram as a solid, reliable work place to everyone I know.

Ingram Micro is great for young people just starting out.  At first perks seem great but eventually physical prizes (like TVs and often times people will end up winning 5) and trips do not compensate for liquid cash that you can pay your bills with.  People there will do the same job there for 12 years to finally get promoted to do the same job with a slightly higher hourly pay and more of a cut on team spiffs.  If you a person who is in the middle of your career its not that great because you are waiting to get promoted behind people who have worked there for many years and want to get promoted after doing the same job for a long time.  Its very clicky and unless you are young and fun or well connected it's difficult to make your way through their clicks.  In sales with it being prize driven and prizes are determined by manufacturers people can become very vicious and undermining.  If I could have just done my job and I did it well I won Presidents club twice and if I could have just focused on the technology and opportunity without the nasty culture I would have stayed. I was at 100 % or more for my year over years sales goal with the exception of 1 year I came in at 97%. I am not sure if being good at my job caused resentment but the culture of Ingram unfortunately made working there unbearable.   Lets put it this way when I interviewed at Ingram a recruiter warned me that she didn't Iwould like it there and I tried it anyways.  It ended up being one of the worst decisions I've ever made and to this day I still regret it. Ingram does not deserve to be labeled the Best Place to Work in WNY for Buffalo Business First and they do push you to take that survey so they win it.  I miss my customers I miss learning about technology but I don't miss the culture the cattiness and the viciousness of that company at all.

I've been at Ingram Micro Logistics for 3 years now. I happen to work at the largest center that Ingram has in the world. With that being said, we also have the largest volume of orders per day. A typical day would include punching the time-clock in the morning and listening to the huddle (which was lead by our "team leader" or manger). In the huddle they would address existing company policies that have been recently violated, and changes at Ingram. Also they would tell us how long to expect to work for the day. Working at Ingram has taught me many things, for instance, how to use their in-house inventory program "IM-First" and many other order processing services. Management at this facility is a joke, we have switched site directors at least 4 times in a period of 2 years, and so called "team-leaders" are just over payed, under-educated, employees with a power trip. Management at this facility is in need of a MAJOR overhaul, all the way down to the operations coordinators. Fellow associates are probably the most enjoyable part of this job. You meet very diverse people, who are almost always friendly and kind. The hardest part of this job is dealing with the heat in the summer time. Temperatures can reach to 105 on the the third floor, and when compounded with the dust in the air, it makes for a nasty combination. In addition the long hour (often 10 to 12 hours) days can be quite straining on one's legs and back, since you do not get to sit down at all, except for breaks and lunch.

Let's me start lack of training for driver position , a phone call and couple jobs to shadow over isn't training. However they surely cover their own by having you sign documentation to verify they gone through all pamphlets upon  pamphlets of material you have to read over. They will surely hold everything against you. It's not regular driving job, heavy labor involve so much that a new driver hired hurt himself lifting these heavier network devices you need to scan. To top it off you come across several situations where account managers that set up jobs are quick to blame the driver any issues they did not address prior to date of the appointment.  And this only half situations you will deal with, your direct management is a few state away so if anything needs to be address locally at the warehouse you have no physical presence there. They make absolutely ridiculous to get anything done especially if require any warehouse personnel to be involved. Management at the ft worth office will make it absolutely unhelpful for you. I had manager break a key to electric jack and then the follow week , me as the local driver pay for the ramifications of the damage being that now we were allowed to use the jack anymore for these pallets that were over 1000lbs!!  Then they wonder why they constantly having to replace and fire drivers. Save yourself from a head and this place. I seen so many driver go in and out of this is my short span of time here.

What is the best part of working at the company?
Great exposure to the global markets and complex systems to run distribution - low-profit margin business. Good benefits if you know how to use them.

What is the most stressful part about working at the company?
Leadership sucks, and HR is powerless to correct it. Too many lies and a lot of corporate bureaucracy. Slowest growth ever in career. No resources and a lot of pressure to produce. No tolerance for mistakes. Lack of diversity in the IT department. No innovation, etc. CIOs stay for 1 or 2 years and leave when everything goes south. Most of the leaders at Ingram Micro have a self-centric short-term vision.

What is the work environment and culture like at the company?
Very fragmented and spread across the world. Culture has broken no humanity or common sense. Create cultural norm pressure to work at least 60 hours a week, sometimes on weekends or holidays, because top management only cares about results and sets impossible goals. If you have no family and want a savory taste of corporate America, it's the place. No loyalty to people that work there and can lay off employees that delivered and spent 25 years at the company. The most insecure, demotivated place to spend your efforts or life.

What is a typical day like for you at the company?
You can work remotely, but your team is everywhere in the world, so it means you start at 7 am and have no break until 5 or 6 pm; then, meetings resume at 7 pm and can go until 11:30 - or even 12 am the same day. The more you work you might get a promotion, but never guaranteed.

A typical day at work was having 5-10 min meetings to update employees about the work flow of the day, informing us of mandatory overtime, and sign safety procedures logs expected at work. What I learned at Ingram Micro are the values which include innovation, integrity, accountability, teamwork, respect, learning and social responsibilities. Management at the company was very informative, respect their employees opinion, and showed dedication of improving the safety and concerns of employees. Management would hold 30 min meetings with all shifts maybe every 2 months to inform us of directions the company was taking and would ask us of our concerns regarding any issues we had. Work Place culture was very fast paced in regards to priority packages to reach the truck in time. We all worked together as a team, but also had fun when it came to holidays. Every one knew what their position were and executed their position as best and safe as possible. The hardest part of the job was the excessive overtime and working with new workers with strong opinions which did not co-exist with your own personal values and you had to maintain a professional manner by discussing your differences with a leader. The most enjoyable part of my job was my co-workers genuinely did care about each other and we always had each others back.

-On a daily basis I process invoices for payment and run several reports. I update excel files and input data regularly. I verify receipt of orders and contact vendors when necessary. I also deal with associate incentives and work with managment in order to make sure that no associate is missed.
-I have learned how to effectively use excel spreadsheets to make the job more efficient and to track our budget, our orders and our rebates.
-I work well with managers as many of them oversee account orders and deliver packing slips for delivery verification so that invoices can be processed. Working with management is a large part of my job since I count on them a lot in order to get the information I need in order to update files and complete my work.
- When I am not working with management to get my work done I am working with my co-workers. One of the files that is updated daily lists the hours worked by all associates. I then have to take those numbers and input them into several different excel spreadsheets to show how well we are working as a company and to show the number of shipments that are going out and what the associate cost is per shipment.
- The hardest part of my job is finding a challege. I can no longer learn new things in this positon and I can no longer be promoted so I feel it is time to move on and find a new challeging position
-The most enjoyable part of my job is getting to work with people. I really enjoy working with others.

I worked remotely, so I full control over managing my time. Which though advantageous due to the flexibility, I ended up working extremely long to compensate for that flexibility. Job required constantly updating certifications which could become stressful. Up 60% travel required which happened to be a good deal. Managers were very supportive to as far as they were allowed. The most difficult part is when a course version changed and you had a very short time to update and prepare for teaching. But then you could also exhaust yourself you had a period of downtime. The most regrettable part is that I was dedicated to the company and turned down multiple job offers only to have my job position eliminated. I was hoping to build an enterprise level lab which could also be rented and would have been an additional source of revenue, however the upper management apparently was unconvinced this was important enough to allocate funds. It would have completely paid for itself in 2 years or less and then it would be free money after that. The most important take away is that you must balance your needs for stability and success over loyalty. It may not be in the reverse. That said, I really enjoyed working at Ingram Micro and enjoyed every stressful moment and every exciting fun activities! I attended, baseball games, foot ball and basket games among other activities.

You'll get an in-depth look at the machinery that runs international organizations at Ingram Micro. The experienced team and management will be valuable assets to anyone looking to learn and grow as a professional. I, specifically, garnered a detailed understanding of the developing cloud marketplace and its implications for the future of business. I enjoyed learning about what industry heavyweights like Amazon and IBM where doing to position themselves to deliver value to stakeholders and partners leveraging cloud technology. The abundance of employee perks and benefits serves, at least in part, to amend for the salaries that are, on average, slightly below market value for comparable positions. The career advancement and opportunity conversation also varies between departments and management staff rather than being a company-wide culture of employee development. Therefore, as should be the case regardless, you may need to take more ownership of your personal career path as in some cases no clear path is identified even when inquired about. All told, Ingram is a large company with many resources that can be a great place to start or build a career. All the tools and knowledge is present and available to make a position with the company a valuable and fulfilling one.

Top Job Titles	Average Salary
Sales support representative 14 salaries reported	$16.82 per hour
Solution specialist 12 salaries reported	$45,417 per year
Inside sales representative 4 salaries reported	$40,750 per year
Operations supervisor 3 salaries reported	$70,000 per year
Truck driver 1 salary reported	$19.50 per hour

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