assembler

manufacturing associate

factory worker

staffing specialist

manufacturing specialist

Innovative Staff Solutions

A typical day as an internal ISS employee:
1. Make Cold Calls.I have a goal to make a certain number of cold calls a day to previous employees to see if they are looking for work. This is not hard at all. It does get frustrating when you are contacting a hundred people and only getting a response from 2 people. Each location has its own goals my only issue with this the smaller locations ACTUALLY CAN go through all the cold calls available for that branch, which makes it hard because then you have to weed out the ones you can not use and then the ones you can use is a lot smaller of a number than what it shows. So you can almost harass people if you are not careful about it. Most the time we are, but you know accidents happen. The onsite managers understand the situation a lot more than the Corporate people do.
2. Greet and assist applicants: This is the most challenging part of the job, because well you know people. We all know people can suck sometimes. So dealing with people who are in a mood or just rude for no reason is hard. Especially when you are just trying to be helpful. With Flex employees the application process can be long and annoying. I get that and when you are not good on computers it is even worse. I would say that the process for them should be shortened in any way possible because it can get ridiculous and they get frustrated and walk out or take it out on us like we created the application. This is also my favorite part of my job too because the ones who are pleasant and really wanting to be here make it enjoyable. I feel like I am actually helping a person.
3. Scan in things: I literally just scan and put things into the file they belong to on the computer. Very Simple.
4. Take phone calls. Sometimes that is a little frustrating because people call in looking for work and we can not place them.Or they call in mad and you have to deal with them yelling at you for something you cannot change. It happens but you got to deal with it.
Honestly, my job is pretty simple, but I like it because you never know what you're going to get that day. I have recently just started with ISS and I can say they are a great place to work. I will say that I wish my voice was heard more though. Even though I have not been with ISS for years like other people have I do have a fresh set of eyes that I think would help in seeing the bigger picture of everything that sometimes you cannot see when you have been working with a company for so long. This company not only cares about their employees but also the community by constantly reminding us of ways to get out there and support our communities, without those people we would be out of a job. I think that they should though give a couple of days after 3 months you should be able to use at least 2-3 of the PTO that you are getting built but not allowed to use until 6 months after you're hired. Things happen with people and sometimes they cannot afford to miss a day of work due to needing that money but have emergencies come up. If you are interested in an Office Coordinator position be prepared for lots of downtime. This is a very basic position in the company. You would need to be better in a slow-paced environment. You have very little responsibilities. Lines of communication are open though which is a plus. If you are a person who needs to be busy the OC position is not for you.

Once in a  higher position, a typical day at work was overwhelmed with constant inundation of criticism from superiors. Every move you make being questioned and coming down to it, the simplistic verbiage you speak— I witnessed this being taught amongst the company from one of the highest paid personnel. There is a wonderful facade of fun and “family” support, but ultimately one bad egg affects everyone one else out of fear. 
I loved my position and my daily tasks with my client. The pressures from corporate (Hi!) when extremely short staffed became unbearable. When a location is lacking or asks for assistance, instead of helping, they seem to be left on their own to figure it out. Another thing I witnessed was a wonderful vacation policy, but it’s not able to be utilized due to “no coverage” or you needed to justified why you want or need the day. I (and others) would request a day off weeks in advance, and still be asked by district managers “can you not take care of that after work, do you really need a day off for that” and would make you explain why you needed that specific day. I think one thing that ISS fails to realize is their integrity and care towards their employees internally is only surface level. I enjoyed 80% of my time there, but you can’t blame every fault in the company on “previous management”. If your staff does not stick around, maybe this is an opportunity to look deeper within. The advancement in this position only goes so far and the job security was lacking.  Some days I wish I could return to my position for the client, but the passion I had was burnt out. To the average reader, you may do well here, expect to be challenged and have fun along the way. 

This company highly surpasses any expectations that I may have had in the beginning. Right off the bat they have you attend a week long training session led by an amazing woman who keeps it light and energetic. She takes it at everyone's pace and doesn't mind pushing things back to make sure everyone's questions were answered. Each and every department was brought in to explain the process and inner-workings so that we could build a general understanding so that in the end, everything clicked a little easier for us. That training session really made me feel prepared and confident to start the job I was hired for. Once I was in the "Field" if you will, I had an amazing team at my disposal who were all willing to jump in and help at a moments notice. There is never a time where I feel bad for asking a question. Having such a supportive team behind me has made me feel encouraged and excited to branch out on my own and even more ready to learn what comes next. Every single tier of this company is welcoming, personal, supportive, and most importantly - they are generally interested in how I am doing and what they can do to help me pave the way for my career here with Innovative Staff Solutions.

I give zero stars but you have to pick at least one. 

This is the most crooked company I have ever seen. Their internal staff turnover is so high because they treat employees like trash and don't want to pay anything to keep the good employees around. 

The temps on the floor make more money than the managers and career agents working in the office that are supposed to be managing these employees. 

They offer $11 hr to hire career agents and 6 mths laters they'll hire someone else doing the same job with no experience and offer them 50c more just to get them to take the job. But don't talk about what you make because you will catch them in lies about why they pay people different amounts.

Not to mention the fact that you are told to ignore harassment when you are uncomfortable at work because it is someone that works for the client and you must please the client at all times!! This is what your own boss tells you because you need to please the client and in her words "fake it to make it".

This placed has no morals whatsoever!!

They have been through over 10 internal employees in the year they have been at Nascote. That has to say something!

This is the worst job I’ve ever had. Some typical duties I had were interviewing applicants, completing new hire paperwork and orientation for new employees, supervising employees, and answering phones. Management was a joke. There were several days during a week where our schedule was so packed with interviews that we were denied a lunch break. When you reached out to management to either step in while you went to lunch or talk to corporate about reserving a time slot in our schedule for lunch, we were informed that they were busy and that we needed to hire people for our clients so the more people we fit on the schedule, the better. At the end of the pay period, management would discipline you for having overtime. The only overtime hours I ever received on the job were from being forcibly told I could not take a lunch and for having to stay later to complete interviews due to the schedule being too jam packed. Every other week, management expected you to put “now hiring” yard signs around the area, but to do so after work hours.  So after a 9 hour day (without a break), you were expected to put 2-3 yard signs around town without being paid for it. Run, don’t walk, away from this company. 

This is the Terre Haute Location
I have worked through them since the end of July they have not paid me for my hours correctly. They also over paid me took my whole check with no notification or authorization.
They do not follow cdc guidelines for COVID testing. If you are exposed they will NOT tell you or send you for testing. This includes both Human Resources and innovative staff solutions.
The supervisors are not trained well. Their is favoritism. They will fire you and not pay you for your last week.
They will not accommodate work restrictions if you are not hurt on the job. They also point you every time you are sick.
The communication between innovative staff solutions and hearthside Human Resources is very insufficient and communication is almost nonexistent.
I will never work for either company again one giant mess. 
I have worked for staffing agency’s multiple times but this one is a sorry excuse for one. 
They also have a sorry excuse for leadership which is non existent 

Pretty much everything is negative here. ISS consistently has over 50% internal turnover - I know this because its in every yearly conference presentation. If someone makes it a year there, it's impressive. 

ISS has very poor standards in regards to paying their internal employees for what they are really worth. $12 an hour is a slap in the face for all the hard work internal staffing agents do to keep the entire business up and running. Very poor incentives if you do make a hiring decision - a couple bucks here and there IF the employee stays at the client for any length of time, which by the way is very unlikely. 

No opportunities for advancement, although it is always highly encouraged to apply for senior positions, upper management always finds a reason not to pay you the extra dollar or two. Overall, a terrible place to work - find another position to apply to.

I answered calls from customers that had our internet, t,v., land line, and cell phones. They called about high bills or outage of services. I made adjustments on some bills that were in good standing with us. I also set up the services we provided and sent out technicians if they needed one. I liked how it was fourty hour mandatory a week and we would have a chance to gain more if we wanted. My co-workers were funny. When our system went down on our computers we would just walk around going to each others cube talking and praying to give us at least an hour of free time. The hardest part was dealing with irate customers who wanted to talk to my supervisor but there was nothing he could do that I haven't already suggested. We also had challenges with who sold the most in the last month and we would win prizes like I won a PS2 and commision some times.

I truly love this company! I have been working as a recruiter for some time now. I was welcomed with opened arms. I felt as though everyone was very excited to have me. My favorite part about working for this company is that the company truly has everyone's best interest at heart, whether you are an internal employee, temporary staff or the clients. ISS strives to provide excellence to everyone who walks through the door. The culture here is family oriented. I feel like I can reach out to anyone within the company if I have any questions. They try to make work fun and enjoyable by having pot lucks, team building exercises, monthly wellness challenges or my personal favorite, daily Holiday challenges at Christmas time. Innovative Staff Solutions is a wonderful place to work for. I am excited to see what my future holds within this company!

As an on-site manager ties to specific day staffing account, the hours were very long and the work load was well beyond what our office was appropriately staffed for.  As a side note, despite our workload increasing and our billing increasing our office staff was actually permanently reduced during those times. The salaried compensation package was pretty low for the amount of work and the consistent time requirements needed to simply meet expectation.  I will say that there is a ton of very diversified experience to be had and ISS looks for less experienced / groom able managers.  So if you are looking for a lot of experience to jump start a career in HR / Staffing / Production Mgmt then this is a good company to provide you that opportunity. 

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