clinical specialist

account executive

customer support representative

inside sales representative

senior territory manager

Inogen

I started off loving this place because of its work/life flexibility and the people I worked with. That was quickly soured by frequent commission changes almost every month (which were communicated to be quarterly) that did not support the sales rep, ex: raise target points, but lower the money you make in the tier and this happened with no reason except that o2 concentrators are a “seasonal” item! How can that be when people with COPD or some other lung ailment need to breathe 24/7 not just in the harder months during summer/spring and it’s not like the points went down drastically in those months? 

Management could still hit their bonus quota with the pay plans and be paid out bonuses by how much revenue a team earned and how many units were booked by a team. This money they earned by the team was supposed to be spent on the team and largely was not, unless you had a decent manager who would stock snacks for throughout the day in their office.

Medicare became a bigger focus and you now need to send Medicare to an “approved” team after reading a long script on the repercussions if a patient violates their rules and you as the rep are paid dirt for an hour of your day to find out they didn’t end up going through the long process to get the machine. 

Constant pressure, which I personally didn’t adhere to bc my sanity and morals are far more important to me in a DTP role. The purchased leads were also very played out and started getting gimmicky with ad traffic that senior leadership paid for and yet we couldn’t dig into the tens of thousands we had right in our own CRM from previous years, which were actually properly marketed to when Inogen was younger in the game. A good amount of them were declined by turned over reps that didn’t run a full sales cycles on them.

Management, management, management...very poor leaders in the company from the tip top CEO, to the bottom. You can read financial press releases on your own time to see how employees were talked about when the company over hired and employees were to blame instead of the process in which Inogen chose to grow; read before applying.

There are good people here nonetheless, there were a lot of great sales reps as well. The turnover got the better of them because they couldn’t take care of the good people over long periods of time eg: not enough sufficient leads going around, web orders passed to favorites even though it was “round robin” and you had to spend an hour of your day disputing something reasonably fair in sales, and good reps not getting any fair shakes to “keep” their job as a result of a few missed points for the constantly changing quotas. Literally had a work friend that was fired because they were lost in all of the newer sales reps coming in (this person generally kept to themselves) and missed quota by one booking and management was able to pick and choose who stayed and who left during that time even though they would never admit that. This person was an exceptional sales person for Inogen as well, never missed quota maybe but this one time.

There are people here that care and they made it hard for me to leave, they knew it bc I am a very positive person and have been at sales for a long time. I would help people struggling while maintaining my metrics by getting in a mid call or coaching during my lunch. Speaking of metrics, they were whack as could be ex: make 100 dials and have 3 and a half hours of talk time, these weren’t hard keep in mind, (unless you had no pipeline) but the more I dialed and focused on being on the phone constantly, the more I lost personally. 12 dials an hour isn’t much especially if they’re all voicemail, but this is where the inconsistency laid by holding people to a bare minimum of these 2 metrics instead of conversion based ones like how many credit apps are you running, how many impactful conversations have you had, etc. Where is your next deal coming from?! Through 100 aimless dials and 3 hours of static?

Inogen had a marketing guy leading sales for awhile when I was there and he stated in a meeting with the site that “the job isn’t done until the client is happy” when we were talking about the amount of malfunctioning units, horrendous amounts of returns, and extreme slow shipping times the company experienced, which sent the crowd into an uproar of course because the client was happy when they paid $X amount of dollars and committed to the unit with us and these problems were out of our control yet we got hit for the returns and points in the following month! 

They then brought in a senior customer care manager to lead the sales force and, while his intentions at first felt good, the same stories continued to happen and it turned into, “give it 3 months, let me implement this and this” and to no positive avail. 

They rolled out a newer product line through an acquisition they paid a large amount of money for. It didn’t really seem to coincide with the problem of helping people breathe using the great technology Inogen is predominately based in and known for as a premier oxygen concentrator, in my opinion, and that is what ultimately caused me to leave. I knew I would be directed to sell that as well when I couldn’t convert someone to purchase an o2 concentrator or couldn’t get a Dr or physician to sign an RX. 

These changes happened because rights for other 3rd party companies were allowed to sell the Inogen POC at a discounted rate and it muddied the waters to Inogen’s competitiveness. Some of these other 3rd party companies started implementing their own policy that made patients feel better (especially for the price) by guaranteeing their own warranties/refurb models, and fixing of the Inogen machine in their own house instead of sending it back to Inogen directly to fix. 3rd party purchases cannot be fixed directly by Inogen since they bought it from someone else period end of story. So other companies must have learned how to fix them or something.

Inogen was a great company to work for.  Their product is solid, the training is very in depth, and the overall culture and environment are very positive.  At the time I worked there, the company was really still learning to be a company and handle it's growth. I feel like this process was a bit messy, but that's to be expected any time a new company experiences such large growth so quickly. 

We had several forums available for employees to discuss issues and the people who started the company came and visited several times in the almost year that I worked there.  They attended meetings and were very open with everyone about where the company had been and where they wanted to head.

Unfortunately, all this growth meant things slipped between the cracks.  Personally, I struggled getting the resources I needed during the times that I needed them.  Managers spent a lot of time in meetings and were often difficult to find.  A few managers were promoted too quickly and not given enough direction themselves and that led to some stress on the floor.  Shortly after I left, the company revisited it's management team staff and had them each re-bid for their positions, many were not asked to continue as managers. I imagine this helped make sure those who should not teach were no longer teaching. 

The company was very flexible about work hours, no weekends required and had great benefits that were affordable within the given pay scales.  There is very much a great work life balance and the company in many ways is very employee-centric.  In some ways, I wish the restructuring had occurred during my time with the company, then perhaps I would still be working there.  Definitely a hard job to leave.

Very poor experience with Inogen. It's an extremely toxic environment, zero room for growth, upper management is incompetent, poor business model.

It's a bait and switch sales model with zero accountability and zero integrity from the top down.

They lie to you from the very beginning of the interviewing process promising you a 70k + minimum salary. Those 70k + salaries are few and  far between because the good solid warm leads are distributed out to the hand picked favorites by their shady managers and lead distributors while the rest of the reps scrounge around making calls on leads that have been dead for months. To say it's an uneven playing field is a vast understatement.

This company operates by fear only, constantly threatening people's jobs without providing a solution to the problem by enacting more training to both the sales reps and sales managers in order for both groups to be successful.

The lifeblood to any good company is the employee and this company doesn't have a clue what that means.

Good solid sales reps who are great hardworking people are constantly being let go or they are walking out the door. There is zero loyalty at this place and the morale is so putrid that you can feel the tension at your work desk.

My advice to anyone looking at this company as a strong potential prospect for work is to move on and don't waste your time, energy or resources with Inogen, because they could really care less about you as an employee as well as a human being.

While working for a company that is growing so quickly is exciting, there are a lot of things about this place that need fixing. The sales reps are pushed to sell product, so they "elaborate" on the capabilities of the product and promise clients free accessories and product at the cost of the company so that they can make a sale. If your numbers aren't high enough, they'll fire you or move you to another department. The sales reps sweet-talk the clients and promise them the moon and stars, but once the 30 day return period passes (and sales reps get to collect their commissions) they drop the clients entirely and refuse to speak with them, regardless of the circumstance. This leaves the client feeling betrayed and ultimately dissatisfied with the company. The attitude of the employees is widely "that's not my problem, you deal with it" so clients get handed off between departments and get frustrated. Plus, the business model itself is demoralizing- you can't provide someone with quality service for such a critical medical device from hundreds or thousands of miles away. It's just too difficult to tell what's going on with them and elderly people with COPD shouldn't have to sit on the phone and try to "troubleshoot" their faulty equipment, then be stuck in their homes all day until their replacement arrives. The whole process is expensive, unnecessary, and isn't something that I would want any of my family to be a part of. 

Inbound calling and warm leads only. NO cold calling allowed. LOVED this. a couple of hours calling on warm leads/online inquires, etc. 2 hours for inbound calls (most sales made here) rest of day following up with patients being worked with, also calling Dr offices to try and get Rx sent back, etc. 80 dials minimum daly and 2.5 hr talk time minimum. At this moment of my work time. I had 80-120 dials a day and 3-4 hours of talk time. I was a great worker, exceeding their wishes and closing sales on goal or better.

Keeping up with what is the current compliance rule is tough and I found myself fired for a nuance of one of those rules that was never explained to us fully. There was NO grace. HR even explained they understood I didn't do it on purpose. 

I have asked several other co-workers, who have worked there many years, explaining how they applied this compliance violation and they are all saying, WOW. That could have happened to anyone and Inogen has not told us. There was NO GRACE just sorry, you were a great employee but there is no room for this rule, your out.  The sales role in this company is high stress, they do change the metrix often on expectations and I was keeping up with ALL of it along with keeping up with sales goals.  I LOVED this job of helping others. in 58 years have always been a top employee of any place I work. Just astounded one day I was great employee with management happy and the next, fired!

Nothing about this company stands out. The pay rate is probably the only positive thing this company has, besides your coworkers who all know how trash the company is. The commission is structured so you will never ever meet goal, they constantly change the goal and then expect you to meet it with the worst leads that are recycled and old. They expect you to call leads 3x a day until you make contact with them and it gets to the point where people will yell at you for constantly calling. The whole company is a joke. In order for the company to break even you have to sell a minimum of at least 8-9 units because that equates to what they pay you hourly. You have to sell almost 40k+ and meet 80% of goal to ever see commission. They have a way of answering questions with questions and never really giving you a straight forward answer EVER. Just beware. Company has a high-turnover rate ever since I started they have fire 50 reps, 1 VP, and 4 Managers as well as the Sales Managers. I believed in the product but the company leaves a lot to be desired for. It makes me feel like I was working for a bunch of sheisty mobsters who were looking at me for there take at the end of the month. People were quitting left and right since I started. So If you're looking for a job that's going to get you on your feet short term and you don't expect to be there longer than 6 months I would say go for it, get all you can out of it and then find something stable that's going to ensure you're longevity with them. 

This company sounds like the "be all" of positions----Inogen speaks a huge game but that doesn't pan out after time. The management is poor to say the least...they have no medical sales experience in what we sell and the Medicare and Insurance programs are not taught very clearly and most Rep's struggle. This company is too worried on hiring hundreds of Sales Reps to make the company numbers and pump up the company stock prices....Lord forbid, a Sales Rep has a slow or bad month, the Rep will "never"catch up to goals and their job will be in severe jeopardy. The finance company in use "never" approves the financing programs leaving Sales Rep's with "no sale" and struggles to obtain their monthly sales numbers...The managers are constantly putting Sales Rep's on Sales Performance Probation Review (Super Micro-Management) programs because the sales goals are too lofty and only about 10 % of the team each month obtain sales goal with teams of 30 to 50 Sales Rep's. The "very best" part of the position is working with the patients and the "very worst" is not enough restroom facilities and they are filthy....NOT A CAREER CHOICE....no advancement what-so-ever and career longevity will be 6 months or less if you are "NOT" in the click or a "Chosen One"....constant resignations and terminations. GOOD LUCK....if you choose Inogen.  FYI, only 30% of my sales training class is still employed at Inogen only after 6 months!

I will start this by saying that I was one of the top performers in this company for years and not one of the struggling low level sales reps that simply couldn't handle the role. The sales role has been drastically changed in a way as to cap your commission/income. You used to be able to take incoming calls all day and spread your day out to be as profitable as possible. Now you are relegated to only being able to accept incoming sales calls for 2 hours a day. The commission structure is made to look very lucrative, but you are not told that they will not allow you sell enough units for it to become lucrative.

New upper management came in and instituted new lead working guidelines,  new lead distribution processes, and drastically changed the ability for someone to be able to produce a high level of sales. 

The company has fired almost all of it's top performers, have robbed people from the President's club bonuses that were earned through hard work by firing them before the end of the year, or even days before the bonus was to be given. 

Overall this is just a horrible place to work and I would never recommend it to anyone that is a serious sales representative.  If you are looking for a job with a decent salary as a stand in while you look for a real sales job, this might be for you.  

When I first started at Inogen, it was a wonderful place to work. The management, the co-workers, the workplace culture, etc., were all so supportive, kind, and great to work with. Fast forward 2 years later; with New Management, the company failed to meet, "financial goals." As a result, they had to tighten their belts, which means no more raises, and lots of policy changes. The policy changes means we cannot serve the patient to the best of our ability (and lots of angry phone calls- most of them are the same patients calling back with the same technical issues that we weren't able to resolve the first time, due to the new policy changes). Not to mention, with the raises going out the window, you're now left with, "incentivised bonuses," if  you meet your metrics (but it'll be hard to, since you'll find yyourself on the phone with patients who are 100% correct, yet you have to make excuses for the company all day).
  
With the New Management in the Customer Service Department, and the New Policy changes, and all the calls you'll be taking from sick and/or elderly folks whom you won't be able to assist, this is a heartbreaking job. I'd advise you to steer clear of this company. (Not to mention, their Ohio Branch just closed down; anyone who was not able to work from home was forced to resign. Also, I see signs that Inogen are not doing so well financially. Don't believe me? Look at their stocks...)

Coworkers were the best part.

Management has a "sink or swim" mentality when it comes to training new hires. Policies and documents are not updated properly or in a timely manner, some departments had policies that they were following that had been changed over a year from then. As a customer service representative I was aggressively encouraged to upsell products to our clients. The clientele that this company works with are on average are elderly retired veterans who live on a fixed income and struggle with managing other illnesses. I suggested to management that we as customer service representative for a medical company should be able to assist those clients who are in an emergency situation in finding a more affordable alternative so that they don't go without necessary medical equipment but I was shot down and reprimanded for suggesting that I was told that my future with this company would be reevaluated if I continue to assist their clients in that way. This screamed red flags at me and I knew I wouldn't be with the company much longer after that interaction.

The coworkers themselves were really fun all unique interesting people who really did try to help each other succeed in such a mismanaged and unorganized company

Top Job Titles	Average Salary
Clinical specialist 46 salaries reported	$34.51 per hour
Account executive 15 salaries reported	$71,539 per year
Customer support representative 7 salaries reported	$19.38 per hour
Inside sales representative 10 salaries reported	$24.26 per hour
Senior territory manager 30 salaries reported	$78,153 per year

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