retention representative

customer service representative

technical support representative

customer service/sales representative

call center representative

Inspiro

The CDA location is a new work in progress, granted. There is a fusion of legitimate DISH subject matter experts sprinkled among the extremely recently hired SPI leadership staff who, for the most part, have just recently themselves crash coursed their way through varied degrees of training to assume key management and coaching/training positions; a very prominent handicap in this circumstance is that many of those so tasked are posers, lacking the depth of subject matter expertise and time/grade in life experiences to have more than a faint notion of how to TEACH irrespective of their respective areas of subject matter familiarity. 

The immersion curriculum is comically deficient, or was at least in my training class, instructed by an instructor too new to the material to truly teach to the deep corners of it. As the curriculum and the job are completely systems and process driven, that the instruction was 90% discussion and hardly effective hands-on or realistic practice, the slavish adherence to the DISH training metrics may have satisfied some bean counter's measure of objective success, but it proved to be three weeks of class time largely squandered. Far more effective results would have been achievable if the initial instruction was to the actual job instead of to the satisfaction of the monolith.

Don't be fooled by the corporate kool-aid or the lip service to enlightenment. This is your typical train wreck of a call center, rife with inept leadership (they are promoting people with ZERO teaching ability), lots of politics, a work environment full of sticks and only make believe carrots. If you get excited about HBO kleenex or ShoTime water bottle holders, please forgive me.

There are some EXCEPTIONAL exceptions to this critique, to be sure. But, I come to work every single day. I never missed and I am always early. I learned as much as I was taught. I was criticized for asking questions and rebuked by several so called leaders in the company when I asked why I was being shut down for asking questions I needed to ask to complete my work. The management culture permits some extremely lazy and inept people to masquerade as leaders; these same frauds shut down new employees who need assistance because they do not know the answers and perceive questions for help as a challenge to their position, I can only guess. I can not imagine going to a job as a leader and rebuking my new employees for asking questions, but this has been the norm. Unfortunate. It could be a fun job. Most of the customers are nice folks and they appreciate the help you can offer them. 

I am actively seeking other work and will resign soon. My coach is nasty and snarky to me whenever I ask for help; and, my coach was supposedly recruited externally, so highly was this person esteemed by the executive team. Sort of tells me all I need to know about the 'air up there.' Ivory tower indifference notwithstanding,  when new employees hit the floor, a basket case coach is an attrition force multiplier. You get what you pay for, SPI. You hire kids. You've got a playground. 

Hyperbole aside, grown ups of any age need not apply. You are occupational cannon fodder at SPI. 

BADLY managed. Unpaid work required (20-30m per day to deal with their jacked up computers ahead of shift start) and endless pettiness from leadership. 

This place is a FARCE.

If you've ever done outbound sales, the inbound stuff here will seem so much easier. It's got its drawbacks though.

Once you figure out how to sell to the different customer types (those who are shopping around, those who want to lower their bill, etc), you'll be able to make pretty good money...but,

There's ways that the company prevented you from reaching that potential that you should know about. If you missed a day for sickness or emergency, all your commission for the week was lost. If you had a chat/call disconnect for any reason on the customer's end, it counts as no sale...and that knocks down your commission. It's true. Someone's bad internet connection would take money off my paycheck, and it happened often.

At the time, only TV sales were counted for commission. If you sold a customer internet only, you were docked toward your overall commission. But in 2020, nearly everyone needs good internet and only a fraction want TV. So your toughest job will be to sell a 2-yr TV contract at all costs. However,

There's a tier system that docks your commission as well. Basically, a different department is paid to read your chats/listen to your calls and find omissions on your sales, inaccurate claims, deception, etc. Sometimes it feels like they're making it up as they go along...and i wouldn't be surprised if those guys had an incentive for taking away yours.

A lotta people mentioned management here.

Look, my experience was not like most of what you'll read. I showed up, figured out the system, had success, didn't overstep, went home, and forgot about the day. There were some really rough weeks, but I did pretty well overall.

You just couldn't trust management at the time. A lot of terrible things were going on there that became public record, and not a lot of our group knew about it. What I did see, like everyone else, was a buddy system for advancement. I saw a lot of leaders who pushed bad ethics to make sales, because they, too, had incentive. From the top-down, the only motivational button most managers knew how to press was "sell harder." 

I also heard way too many times that there wasn't luck involved in making chat sales, and buddy...let me tell you, I've lost people at the final confirmation, and I've sold people who originally wanted nothing to do with upfront payments/contracts.   Some days, everyone wants to buy TV. Other days, all you get are people looking for WiFi.

The luck worked both ways...so if you want this job, you gotta be able to roll with the bad weeks and maybe you can salvage a good paycheck - as long as your customers want what you're paid to sell, their connection holds up through your conversation, you don't get any surprise tiers, and so on.

The good:
- there's new management since I left
- you don't find many sales jobs for only 40 hrs/week
- work doesn't go home with you
- it was pretty loose...the TV was always on. You could talk to people. Most teams found ways to have fun throughout the day.
- if you pay attention to what the top sellers are doing, you can become one of them.

What is the best part of working at the company?
While I was there, we had a breakout of pneumonia where several people ended up in the hospital, including me, because of their hostile employee missing days policy. They did improve it, but it still wasn't great so it incentives working while sick and spreading it to your coworkers. I was also there for a large layoff while those doing the layoffs were walking around laughing and joking while everyone was freaking out wondering if they were next to be escorted out of the building. Pay is terrible, if you live in Washington do not commute to this job unless their starting pay is a lot higher than WA minimum wage, better to get a fast-food job and save the wear and tear on your car and the gas money. 

The only pluses to the job are the free stuff you can get, the points you can earn through upsells that can be used on a company store to buy things like TVs, consoles and other things, and the bonuses you get for being a top agent. Most people don't get the last, I did, and because of the low pay it did help. There is also a lot of overtime available if you want it, though sometimes they do require it. 

The job itself isn't hard, but it is fast paced with no time in-between calls so can be pretty stressful since customers are rarely happy to be talking to you. Plus, Dish Network customer policies, while bragging they have the best customer service, is pretty anti-consumer which leads to far to many angry customers mad about the charges on their bill. 

What is the most stressful part about working at the company?
No downtime, angry customers, and if you aren't a top agent, which you won't be when first starting or after getting a promotion, your schedule will be terrible with no consistency of start time.

What is the work environment and culture like at the company?
Toxic, you will never feel like anything more than a very unimportant cog in a very large wheel. 

What is a typical day like for you at the company?
Customers angry that their bill suddenly increased because their contract expired, and that you are trying to get them drop channels, or to sign another contract to lower their bill. Angry because their equipment isn't working, and if you can't solve it angry that it will cost them money to get it fixed, and unhappy that you are trying to get them to pay extra monthly fee so that they don't have to pay the large repair charge.

Your goal is to sell as much as you can. Stack ranking for commission which makes things extremely difficult to live off of the pay, especially if you have a ways to drive.. if you get along with your teammates then it makes the stressful environment less stressful. A lot of rules, a lot that no one tells you about. These rules are called Tiers. Which are always changing. If you get a tier either some or all of your commission gets taken. Which if you did something on a call that they don’t like, suddenly it’s a tier. I’m my opinion it’s just another way for them to take your commission. Insurance isn’t cheap and neither are the copays. Great insurance if you can afford it. They will 100% sell you on the job. It’s up to you to see through the BS. Strict attendance. If you miss a day, you loose your commission for the week. Doesn’t matter what the situation is. If you miss, the leads have a lesser chance of getting their bonus. Which seems to be the #1 thing most leads are worried about. Overtime is hardly ever available, if you do get approved for it, you get maybe 4 hours. Which if you have a drive, it’s up to you to decide if it’s worth it. Depending on the department depends on your pay. Base pay is $11 an hour. Training makes for extremely long days. You also don’t get taught everything. I read the reviews before applying. Thought to myself that these people were nuts that they were crazy to pass a job this great up. Now I believe them. Your PTO is not always approved (I would recommend doing months in advance notice if you want the day off, if it’s last minute don’t count on it) . If you call in, you get paid hourly (or so they say) but you still loose your commission. You sell DISH products. For the most part dress code is business casual, unless DISH is coming. Then they want you to dress extremely nice (they don’t always tell you when they are coming). Couple of the leads will treat you differently based on performance. If you’re doing good, then they are good to you. If you’re not? Be prepared for the back lash and dirty looks and terrible advice. Unless they change the way you get paid, it’s not easy.

I unfortunately see a lot of negative reviews on this job, but this has been my best job yet. The customers can be overwhelming, but that’s apart of customer service. Most of the time I find if I can be understanding with people, and express empathy, people on the phones are not malicious. Which is something they teach in the training, where they focus primarily on setting a positive customer experience.
The training is very thorough, and you are provided with all the tools to excel. If you’re completely incapable of being even slightly self sufficient at times you will not do well. Like any other job the coaches are not going to hold your hand through every step of the way, but if you reach out for help they are there. Every time I have asked a question I have been given an answer or there’s been a team effort to get the answer. The coaches will give a fair amount of positive feedback and constructive criticism. How well I’ve done has been completely in my hands, I’ve felt. The coaches are also extremely encouraging to help you move forward in your job with this company. They are always pushing you to do better in a highly constructive manner. 
The work environment is extremely positive, especially as you go through your training. During training there are weekly celebrations to promote positivity. After training they still celebrate accomplishments regularly. This job is great, there’s a lot that makes this place worth working for. 
If you can’t handle stress, this job probably isn’t for you. If you lack the ability to occasionally find answers on your own, and strong emphasis on occasionally, this job is not for you. If you don’t have a good work ethic, this job isn’t going to work for you.
People are friendly, and if you make the effort to be apart of a positive work environment you can excel at this job, as a positive attitude is rewarded more than anything I feel. 
Overall, I love my job here, and there’s a lot of positive reasons to work here, that I feel get overlooked at times.

I worked as a Supervisor for about 6 months. One word, politics! Mgmt has favorites and it's clear. If you are not in the click there is no chance of advancement. I was happy with my peers, they are mostly dedicated, hard working people. Plus they have a great team environment, everyone is supportive. Something mgmt has no role in. Half of the mgmt team is toxic and rule with fear. The other half has very little control or is clicky and plays favorites. Senoir Mgnt is fully aware and does very little to improve the over all environment. In fact seems to support it. This makes the job environment feel insecure, like anyone can dislike you and next thing you know you dont have a job.
I have been a supervisor at other call centers for a few different clients. This role is ALOT of work with no support. Sups have their hands tied behind their backs but told to eat and do it well. Not that the job isnt do-able. You just need to be very diligent, overly organized and never miss a beat, unfortunately it doesnt pay enough. Plus I never worked at a place that did not appreciate their leadership staff to this degree. Sups are like chopped liver. Now the mgmt team, HR, RC and all these other departments are decked out in swag, head to toe. I know it makes most of the leaderahip staff feel very unappreciated or at least that is what has been expressed. 
To be honest with the amount of work that is required paired with the amount of stress the mgmt team puts on the sups, the pay just wasnt worth it for me.

This is the only job I've had where it feels like a civic duty to warn others not to also make the mistake of working here.

First, they WILL hire you. They are desperate. People quit all the time and they are trying to hire a ridiculous number of people by the end of 2018 to satisfy their DISH masters. So, there's new classes starting all the time. 

But, the training is almost all discussion and almost none hands-on so you are kinda up the mud creek once they drop you onto the floor with no parachute. When you get to the phones, you are royally up the mud creek because, in most cases, your coach (supervisor) is also brand new and floundering at least as badly as you.

Oh and lest I forget. They tell you during the hiring interview that all of their many call center pass/fail metrics (you know, those little details that make the difference between you having a job and getting fired) will not be brought to bear on you until you've had at least 13 weeks of training. THIS IS A BLATANT LIE.

At less than 4 weeks, right out of the classroom, our coach began threatening us with loss of job if our "numbers" didn't improve. But, whenever we asked for help, we got ignored or the stink eye. 

Working for this company was a complete waste of time. They have a bunch of children running the place. If you just want a 3 week job, you can do the classroom training then quit. What follows is not worth your time.

You will be treated better scrubbing toilets or greeting people wearing a little blue vest than you will be treated at Spi CRP.

Truth.

When I first started at Inspiro, I wasn't sure what to expect. I knew that I was looking for a job and that I was interested in Technical Support. What I didn't know was how friendly and welcoming management was, how the people who hire you try to find the right fit for you, or that the trainers were so proactive about the process of helping you gain the knowledge you need in order to succeed. They really do want to see you succeed in this environment. They have a lot of swag available, and treat you to company lunches which is nice. They have this thing called Rah-Rah that is a lot of fun on Fridays to recognize the achievements that individuals have made through their training and other accomplishments. There have recently been some individuals that have made comments about others that work here that are unfounded based on material that is simply not true. People seem to be making observations about others and are making assumptions off of a slice of what actually goes on here. The environment is fun, friendly, and an interesting culture to be a part of. I look forward to the work that I do and helping people with their needs. People work hard here to accomplish the tasks at hand, which is to put the customer first and make sure their needs are being met at all times. This is the work that we do here, and I would highly recommend Inspiro to anyone who is looking for a job here.

I had good hopes going into this business the way they boosted the atmosphere and how close the team is, but let me say worst training and expectations ever! 
I only made it 2 weeks out of 4 weeks training. They teach you to spend the most time on the phone that you can and be a pushy sales person even when people are going bankrupt or have had a death in the family or are irate and just sick of the product(as most are because dish and cable tv is outrageously expensive and crashing and burning due to streaming) 
Let’s be honest, if you aren’t a favorite of the class you will be pushed off an ignored unless they are writing you up for circumstances that are out of peoples control, they say they want to help and be understanding but when it comes down to it, if you take a personal phone call during a family emergency.. they will write you up. If you have unexpected IT issues and spend all day with IT getting brushed off and given the bare minimum.. they will write you up. If you have a wifi problem or outage 1 time… they will write you up. 
And then let’s talk about throwing you into the deep end full of sharks and expect you not to drown or get hurt. You have to have a certain save percentage and commitment percentage. But get written up because they didn’t give you the right tools or training or help while on the phones. 
This job is a joke. 

Pros- 
*The pay was decent as long as they don’t randomly move you to a lower tier 3 separate times.
*HR department was great, they truly wanted to help when they were able to. 
*Work at home 2 days a week-unless they put you back in training.. which happened 4 times within 11 months.

Cons-
*This company brings you in with promises of “we care”, don’t believe them.
*The metric’s system never works. Track your own metrics.
*Micro management and the onsite managers are  inappropriate with women. 
*You might get a coach that knows what they are doing but chances are slim. 
*Training is terrible. You basically train yourself.
*Incentives are nearly impossible to meet.
*If you have health problems arise, don’t bother bringing a doctor’s note. They don’t accept them. 
*Will lay you off through email, stating that THEY are not meeting productivity requirements and need to cut employees but then continue hiring people. 
*No transparency. They will randomly move you to another department and cut your pay without any notice. 
*They constantly ask your opinion-don’t be honest, they hold it against you. 

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