customer service representative

Integra-Financial-Services-LLC

I can understand the job being monotonous. It's a call center. However I know that the TL's there really try to bring a little excitement by having pod challenges, pod meetings and also giving motivosity bucks. Being in a lead position is fulfilling. Being a rep, is just as fulfilling. Yes. The standards have gotten to be stressful for everyone. I know TL's want to give their undivided attention to reps
 but they have their own goals and standards they have to meet and sometimes those goals and standards get in the way of helping.  However, watching the light bulb moments when reps figure out something is the greatest feeling. The hardest part of this job is having customers treat you poorly and also watching the cliques form. But, that is everywhere.

This is an ok place to work. The benefits are excellent…. And that is how they keep you coming back to this dead end job. If you are just working here while going to school or to get a pay check until you find a real job it will be a good fit for you. But to stay here long term will result in it sucking out your soul. The management is absolutely awful. They give themselves raises and promotions every year but the average call center employee will go years without a pay increase.  One of the managers created a survivor position for her live in boyfriend, basically increasing her own household income. HR said absolutely nothing about it. It’s 2022 how is that even possible? I seriously felt like I was back in high school. If you sat at the mean girl table and passed judgment on everyone else while taking no responsibility for your own actions you’ll fit right in here. 

I worked here for a couple of years and it was good at first. They did lots of parties and lunches for their employees, and they did a lot to make their employees happy. They were pretty competitive with their pay and benefits. 
They went through a restructuring and that changed the vibes of things quite a lot. They cut back completely on the work parties, pulled the purse strings and stopped doing cost of living adjustments to pay, and ceased doing all the extra things they once did that made working here more bearable. 
Unless you are related to someone higher up or were here back when the company first started, there is no room for you to move up. Doesn't matter how good and competent you are at your job, it's a small club and you're just not in it.

This is a great job for anyone looking.  They have lots of full-time employees along with part-time employees like me.  They have great shifts for college students (I work 3-7 everyday) and the best part, no weekends!  I get 401k match, PTO, paid holidays, and they do several lunches/activities every month.  The managers do their best to work with me.  I have worked at lots of places and never had a better job. The work is on the phone which isn't my favorite,  and I probably won't be here forever, but they really go above and beyond to make it a great place to work.  I highly recommend it.

Integra is the best!  We had constant support from management and a very comfortable work environment. There are awesome benefits and lots of opportunities for training. You spend the majority of your time on the phone and computer, but there are break times provided. I would highly recommend working here!

You are expected to sell loans for outrageous interest rates. On top of that, they love to micromanage. Their job ad said higher wages after training; you get a raise between $0.25-0.50.   If you can be on phone calls for more than 80% of your clocked in time, they offer another laughable one-time bonus of a couple bucks. Be careful using the bathroom, they want you to clock out if you take more than 5 minutes. You are constantly being watched as they almost have more managers than representatives. Very cheap company with low morals. 

The coworkers are great. Not much room to advance. I moved up to Team Lead and that is about as far as you can get without someone getting fired or dying. Some of the managers are good. The executives are all awesome but there is one manager that sucks and isn't flexible with anyone. its a good company if you don't plan to be there forever since they do pay well for what you are asked to do.

I loved working here! I was sad to leave due to moving to another state. The company cares for its workers and I felt heard, respected and appreciated. They have so many work parties and opportunities to earn money via Motivosity plus 

TL's oft give solutions which you use on the phone. On quarterly eval, the evaluator will dock you points, bc they arbitrarily disagree w/the solution.

Not what you’d think coming into a financial services company. They invest a lot of effort into helping you train and have plenty of resources for you to succeed at the job. All while having great benefits and being surrounded by great people. Being on the phone constantly get drag but it’s not as demanding as you may think.

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