clinician

therapist

clinic manager

receptionist

nurse practitioner

Integrated Psychotherapeutic Services

Boy do they trick you during the interview process. Please do not accept any position here because all departments have horrible micro managers who are disrespectful and treat you like an incompetent child not as the professional educated human being you are. The CEO tries to pretend he is the Philanthropist who wants to do good for man kind but he is just the opposite. They only care about their numbers and how much money they can bring to hoard for themselves because getting a raise is hardly impossible because they’ll pull up your numbers which will always be low or poor. What’s ironic is this is a mental health place and they do not care about their employees well being or personal life. They expect you to work long hours without caring what else you having going on so if you are single with no kids or a spouse this is the place for you. The CEO’s trusted right woman (the COO) is the worst of them all with her micro managerial personality and constant hovering of you. She will not let go of her control which makes it impossible for you to come to her when you have any issues or concerns. And the managers the put in place are wonderful but they will fire them Immediately once they don’t do what the higher up tell them to in the meetings. Watch out for the professional support manager who is over professional support but thinks she is over everyones department and she will go tell the higher ups to get you in trouble. Mind you, she has no education or experience but that won’t stop her. But don’t go tell anyone about her but they will choose her over you. They’ll add more responsibilities to your job because they can’t keep people so everyone someone quits Expect some more work on your case load. They recently denied PTO because they don’t have anyone to cover for the groups we have so everyone is screwed and can’t take off. They don’t value anyone and think anyone is replaceable. The sad part is that it’s so many great Intelligent people there that are too good to be working at this place but IPS doesn’t care to keep them. They like the high turnover rate and they’ve been open since 2011 and have well over 500 employees during this time period. Every week you’ll get KPi errors to show how bad your doing and no on will every tell you good job or I see all the hard work your doing. If I wasn’t needing hours I would have left sooner. 

IPS is committed to the community it serves. Its goal is to provide psychiatric and substance use services to community members with no cost to them, not one of IPS' s patients is ever burdened with a bill or a discussion about what they are able to pay. IPS is also committed to providing safety to their staff members and made it a priority to make sure that the vast majority of staff members were able to work remotely at the onset of COVID-19, this remains a priority. If you are someone who is interested in working for a company with a mission to help people, there is no doubt that IPS has a mission and commitment to making our community stronger and healthier by working with those with the greatest need. Management could improve their ability to keep this mission as the focus, I think that the rapid growth rate of the company and high turnover often keeps the company in reaction mode. This gets in the way of being able to communicate to staff about why we are doing what we are doing, and it can be hard for staff to keep that perspective as well when everyone is so busy. Many of the complaints that my co-workers discuss are par for the course in non-profit (higher caseloads, less competitive pay, difficult population, etc.) However, I think that the company is turning a corner on hearing and addressing those concerns in order to create a more desirable workplace. I appreciate IPS, I have worked with the company in many different roles and I feel that my work is appreciated and recognized. I have worked with some of the most talented, hilarious, intelligent clinicians in my time with IPS and I have many long term friendships with some who remain in the company as well as those who chose to move on. With so many new faces coming in and out it is important to work through the difficult first couple of months, staff who stay for at least a year or so and can show company loyalty and do good work are noticed, there is a lot of room for upward mobility in this company.

If you are an LPC Intern needing hours, by all means, work here and get out ASAP! Be prepared to be purposely undertrained and thrown to the wolves. Be prepared to be gaslit when you have a grievance over policy and procedure, workplace rules, harassment claims, or anything for that matter. You’ll be over worked and under paid (watch out for those those returned direct deposits and bounced payroll checks!)

The turn over rate is high for a reason. Some staff members would even joke about not learning co-workers names because “they’ll be gone in 2 weeks” You will love your fellow coworkers but be careful! Management are the only ones allowed to enjoy workplace friendships. In fact, they are the only ones who get to follow their own set of rules. IPS will tell you they’re trying to shy away from working remotely. They will suggest you use your PTO for a sick day instead of working from home in order to keep good work life balance. Meanwhile managers don’t come in for days at a time all while working remotely. Funny. 

If you are outspoken about the constant preferential treatment among employees, you will be fired because you bruised a few egos. If you explicitly ask management why you are being subject to rules others are not, your termination letter will be waiting for you. If you are the type of employee who keeps their head down, is mute, turns a blind eye to unethical practices, AND workplace discrimination this is the job for you!

IPS works in a very specific way: an ego driven, incompetent male CEO with a Napoleon complex who hides behind his all female management to do his dirty work. Frankly, IPS is ran by a philandering coward. It’s sad really, what IPS does for the community is great service work and they really do their best at trying to change the lives of those they serve.

Working at IPS can be helpful for a master level clinician obtaining hours towards full licensure. Between group and individual sessions, you can easily earn 20 hours of direct client care depending on your caseload assignment. It will be your responsibility to set boundaries and establish a healthy work/life balance. You can easily work over 40 hours each week, to stay on top of all assignments, and no one will give you any pushback about working over (nor will you be compensated for the additional time).

Management seems to be more concerned about what you can produce as a worker and not as much about the individual. The pay is grossly low and it does not seem to be for lack of resources or lack of ability. Management lacks in their ability to be forthcoming with employees unless you are performing in a way that is subpar in their eyes. High turnover rate in employees which appears to be much more than average for this field due to the high stress and overwhelming caseloads.

Coworkers tend to make the environment bearable, for a bit, and assists with the overwhelming stress caused by the workload and requirements. It was not enough to remain employed with this company. The cons far outweighed the pros of working here. People talk about the population being difficult, they can be, yet that was often times the least of the stress experienced with this company. Stress caused by workload and management far outweighed the difficulty of the population.

If you want a place where you can obtain hours for your licensure, this is absolutely the place for you. However, be prepared to be met with no formal training process other than 50 PowerPoints and quizzes to make sure you stayed awake reading them. Management prefers a more "hands off" approach and will shoo you away with a passive aggressive answer that you could have received from Google if you wanted an useless answer. Your coworkers will definitely be the highlight of your day to day in the office but make sure you don't enjoy your coworkers too much because joy is frowned upon and will be dealt with accordingly. I wouldn't suggest this place if you are strapped for cash and want a secure paycheck because they don't always happen (or they happen and subsequently bounce leaving you in the negative) and when you confront them about the money that they owe you for the work that you've gone over and beyond to do for them you'll be met with a passive aggressive cashier's check to keep you quiet and out of their hair. The CEO prefers employees who will stay quiet about his shortcomings as a leader and if you speak up about the daily injustices against you, you will be met with a termination letter and no explanation as to why you're being terminated. All things considered, my first statement still stands as this is the place to get your hours but keep your head down and be prepared to keep your mouth closed about any injustices that you incur or observe if you want to last more than 6 months in this office.

The best part of working at IPS is the office culture and the friendships I have made with my fellow therapists. The clinical team is helpful and I found case review to be significantly helpful in growing me as a clinician. While I did not choose to utilize the free on-site supervision, it is a wonderful opportunity to take advantage of as a LPC-Intern. 

Unfortunately, the negatives of high turnover, unrealistic expectations from management, unpaid (and expected) overtime, lack of organization (I was without a direct supervisor for almost the entirety of my employment with this company), ethical concerns, minimal training, and poor compensation were all factors that led to me choosing to seek employment elsewhere. I calculated the amount of overtime that I worked during my time at IPS and it was approximately 20-25 hours per week, which is not including the time that I spent working at home or on the weekends when it was required. This was due to management doing a poor job of managing my caseload (average caseload size is 35 and I had around 50 for 6-7 months). When I expressed my dissatisfaction and stress due to my caseload size, I was met with little empathy and no help from management. At one point of my employment, management forgot to pay employees and allowed medical benefits to lapse for two months. 

Save yourself the headache and find employment elsewhere.

A typical work day is...lets say you will never be bored. Its a lot of work but once you get your system down it all goes by pretty quickly. I have learned from my patients mostly, the company has a weekly time designated for professional growth but since starting, there has been consistent turnover in differing departments resulting in the meeting becoming a catch all for gaps in the initial training. It appears the company just staffs one department while overworking another, resulting in turnover in that department and the cycle resets. If you are in your Intern period of your license I would recommend working here if you have no other options. If you are fully licensed I would say you have had too much training to work for an environment that does not appear to care about turnover enough to facilitate needed changes to improve their workers experience. Management is overworked and experiences the same turnover issues that the rest of the company struggles with leaving them underqualified. The company also appears to promote "yes man" personalities that will do more of the same and not rock the cooperate boat. The hardest part of the job is dealing with frustrations regarding workplace culture. The best parts of the job includes the clients you will get to work with and the co-workers you will grow to cherish and respect.

My experience at this organization was unfortunately not what I expected. When I was offered the position, I was told it would be salaried, but on my first day, I was informed that it was an hourly role. While I was told the hourly rate would match the intended salary, the change still impacted benefits and overall job expectations.

There was also a lack of structure and communication across teams. On multiple occasions, I observed clients becoming upset due to issues caused by others, which created unnecessary stress in the workplace. Additionally, I was frequently scheduled for training sessions during what should have been my designated lunch period, leaving me with little time to take proper breaks.

While some colleagues were friendly and helpful, my training experience was disappointing. The trainer often raised her voice at me, sometimes in front of supervisors who did not intervene. This created an uncomfortable work environment and led me to believe that favoritism played a role in how staff were treated.

Ultimately, I decided to leave the position for the sake of my mental well-being. I would not recommend this role to others seeking a supportive or professionally managed workplace.

Pros
Great office culture
Great place to gain experience and supervision hours
LPCIs are helpful and supportive
Teamwork is encouraged 
Opportunity to be of service to a challenging population
Excellent intern opportunities

Cons
High turnover
Highly disorganized
Unrealistic deadline expectations by management
No real training. You're given a book and a set of PowerPoints and then assessments. They they throw you into the lion's den. 
Work/Life balance can be difficult
Highly stressful due to caseload and documentation expectations
Lack of care or concern for employees by upper management
Have policies and procedures in place that are adhered to at will. No consistency in enforcement with management until it benefits them. 
Poor compensation

Ultimately, the organization is a good place to set a foundation for your LPC, LMSW career. It is a great place for learning and gaining supervision hours. However, turnover is high, which is a testament to caseload and management. Highly disorganized. Lack of clearly stated job descriptions. It is unlikely for LPCIs to remain with the organization after completing supervision. Many leave prior to completion of supervision for better opportunities.

This agency needs to integrate leadership skills with management skills. It is not a given that every manager will be a leader and this is the case of this agency. They lack basic leadership skills disguised as independent learning. When you address situation various times, COO can just tell you... "I don't have the patience". I do agree that employees need to be independent when completing task when we are in management, but when someone comes in new, you can't just sit them in a dreary office to look at power points that are very confusing (steps missing in process).
They encourage you to voice concerns to allegedly fix "Problems", but when you voice them, they become passive aggressive.
This job may good for LPC intens to obtain their hours and then move on to a better agency.
Some staff had verbalized the high turn over and their dissatisfaction with management team but they stay quiet to avoid consequences.

Top Job Titles	Average Salary
Clinician 4 salaries reported	$24.90 per hour
Therapist 1 salary reported	$25.73 per hour
Clinic manager 1 salary reported	$72,500 per year
Receptionist 5 salaries reported	$39,400 per year
Nurse practitioner 2 salaries reported	$131,516 per year

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