customer service representative

coordinator

presenter

document reviewer

law enforcement officer

Integreon Managed Solutions

I worked here during college for a little more cash and flexible working hours. It paid $10/hr and I chose when I worked. I was part of a team that no longer exists as far as I know, so I don’t believe you can pick your own hours anymore. They also pay more than $10 now.

I moved from that position (essentially a fill-in) to a specialist position on a designated team. This paid $12ish/hr with a 7a-3p schedule, rotating every 3-5 weekends (it’s been a while so I don’t remember).

At this point, I had been with the company for 3ish years. I left after I graduated to pursue a career in my field. After a year, I returned to Integreon. They had and might still have this policy where your PTO accrual rate is retained if you return in under a year, so that was nice.

When I came back, I started as a workflow on a designated team, making $13ish/hr and working 7a-3p, rotating every 3 weekends. It was a smaller team. Eventually I moved to a larger team that was significantly busier. Rotate every 4 then eventually 5 weekends.

It was on this team where I felt the most stressed I had ever been in my life. We were underpaid compared to the market for the workload we were carrying. We endured verbal abuse from some specific assistants and/or attorneys who we dreaded hearing from. We had an endless board of projects; when we completed one, two replaced it. And we were no experts. Team members would make mistakes, and it reflected poorly on the team. And it made more work for everyone.

Integreon works 24/7/365, so each team typically has 3 shifts: morning, evening, and overnight. Every team I was part of blamed other shifts for poor work. There was always tension.

I’m gonna say that unless you can work yourself up to a management position, try working someplace else. It’s not worth the stress or pay, but the PTO after being there for roughly 5ish years total was beneficial. I think I was making around $16/hr when I left.

Boilerplate: they do work with nonprofits in the community, have food truck vendors on-site, and paid training. They have a lot of processes and procedures, but they have a relaxed dress code. My management on every team was always helpful. As a general rule, don’t date anyone you work with, but especially at Integreon. Even if they’re on another team or another shift - don’t.

Integreon constantly spouts the “we’re a family” line but if we are a family, we’re a mess. You know how in a group project there’s always that one person that does nothing while everyone chips in? That’s still alive and well at integreon. 

Unfortunately, your job security does not rest on your actions alone. To keep your job, you have to rely on others to do their job too. If someone messes up and makes the client upset? You suffer. If the client leaves? You won’t have a job anymore. That’s not comforting. 

Much like a father who never follows through, Integreon will disappoint you. 

Management will listen to your concerns, that’s a plus. But they will never take action to fix anything. Our whole team would point out issues and concerns. Months later nothing is done and these issues are growing bigger. And the only comment from management was “oh how did this happen”. Management does not know how to do your job, so training comes from other coworkers and if you need help, management can’t do anything. If no one can train you on a process, you better get ready to read playbooks and educate yourself. 

If you get sick, don’t take the day off because having to call out 6 times could cost you your job. And if you plan to leave, take all your PTO first. They don’t pay out the PTO when you leave. 

The one thing I can give to Integreon is that they handled Covid splendidly. We went remote immediately and at this time we are still remote. 

Holidays in my department were great. We all got the time off. Other departments didn’t though so I think it’s a risk you take. 

The other benefit I can give is that working at Integreon is so stressful and inconvenient that you and your fellow coworkers will grow closer for it. Have a common enemy so to speak. And that’ll make you into a family pretty quickly. A dysfunctional one, but a family nonetheless. 

Integreon talks a big game about their culture, the preparation for other jobs their position will ready you for, how good their benefits are and a host of other half-truths and lies.

Integreon is an outsourcing firm. They will pay and treat you accordingly. They do not care about whether you can do your job well, whether they have enough staff to provide the stated service or whether you make a reasonable wage for the work you do.
Integreon wants to exploit you and your labor for their own profit, and it's run as any business with those goals. Integreon doesn't care about the community or its employees. They cut staff to meet profit projections they're unable to meet through actual business growth, then blame the staff that's left for the poor quality service provided to customers.

While the people actually doing the work are most often competent, intelligent, thoughtful people, those in the management structure do not care about or listen to the people actually doing the job. Problems are not solved, issues are not resolved and employees leave in greater and greater numbers, creating an even larger workload for those who are left.

Customers who do not grow their business with Integreon are viewed by management as though they must be punished with poor service so they pay more for better service, all while Integreon does everything they can to push the limits of the contracts with their customers, trying to squeak every dime of profit out of the customer and employees.

Again, Integreon is an outsourcing business, and they will treat you like it. Poor wages, bad benefits, a culture of non-communication, and no one in a decision-making position who cares enough to change it.

I liked the job I did, I helped the law firms I worked with, however, a lot of the people who worked the same job did not have the same interest or ability to provide quality work.

The pay raises were a joke, less a dollar a year, and one year it was "pay for performance", so it was supposed to be based on your work performance, although I think it was more how much your were liked by your teammates because at that time there were peer reviews that determined your raises.

One year the attendance policy was actually good, then this outside guy was hired to basically treat us like we were expendable, so the attendance policy became medieval.  He is gone now, off to wreak havoc on another company, but the attendance policy is still in effect and has only become worse.

As of late, a lot of the managers and employees, some that I know, have decided, and with good reason, to leave Integreon (i.e., rats deserting a sinking ship).  Although there are some employees that are still there that should leave; the ones that still do not have a clue how to do the work they were hired to do.

Last year, the company was bought by these overseas investors, and I thought that would mean things would be better, but I saw no differences, I read nothing that said that pay would be compensatory, and I have no doubt that things at the Fargo office are any better off since I left.

I wish those there that I know and like and respect good luck.

While I liked my client, Integreon itself is an absolutely horrible company. Because of incredibly poor management, we won't be getting raises this year...again. This seems to be a very common trend. I expect to be fairly compensated for the work I do but Integreon disagrees. If you're an educated human being with even an iota of common sense, you will not fit in at Integreon. There are insanely strict policies about how many times a year you can be tardy or sick - it's just ridiculous. And by no means am I saying you should be late to work every day and sick every week, but their rules are pretty much impossible for a single parent (heck, any parent!) to abide by. Prepare to be treated like a child! They love giving out warnings but they really don't follow up on them so that's a plus. Essentially anyone in a management position has been with the company for a really long time. If you stick with them they apparently assume you're capable of running a profit center. Newcomers rarely get opportunities for advancement because any intelligent person in a managerial role has been feared by the higher ups. Plus any intelligent person would find a better place to work. The atmosphere is simply morbid. It's very much a hang your head, avoid social interaction, and get to work environment. The hardest part of the job is dealing with anyone who works here. The best part of the job is working with your client and leaving for the day.

A typical day at work consisted of reviewing large batches of documents for personally identifiable information (PII) or protected health information (PHI) and recording which documents had such information in tracking software. Productivity is key, because if a certain number of documents weren’t completed by an employee on a consistent basis you’d likely be let go. There was a lot of turn over due to productivity requirements not being met. I will say though they were very accommodating as far as hours but as long as you were meeting productivity goals. I also appreciate that when the pandemic started they allowed us to work from home which was a major concern for all.

My biggest gripe with the company was the lack of notice about new projects and whether or not we would be chosen individually for new projects. I think it was pretty well understood that those who met their productivity goals were moved to new projects, if there was even one available; during my last couple months there, projects lasted maybe a week and in between time lasted anywhere from a couple days to a month or two. Being that we were contract the position offered little to no benefits, the health insurance rates were the same as if you brought private insurance.

The job itself is not too bad.  Most days are busy and time can fly by.  Some of the coworkers are great while others are not.  Management however, is the worst I've ever seen at any company.  They definitely choose favorites and protect them no matter what.  There has been poor work ethic, people watching Netflix, YouTube, etc. while tracking time which is a big no no and management will say they're doing something about it but really they don't care as long as it's someone they try to protect.  I hate to use examples but it may help get the point across.  There is a coworker who does nothing but fall asleep, use their phone, disappear for extended periods of time, and if you were to bring it up to management they either defend that person, or you get in trouble instead.  Overall management would rather be buddy buddy with select people and be their friend instead of being their manager and getting things done properly.  We lose a lot of business due to management not completing their jobs correctly and upsetting the clients.

I have never seen so much turn around at any job as I have at this company.  Their training is also pathetic.  You get 1 week of basic training and then you get to watch videos of how to do the rest of your job.  They have "manuals" for their specific portions but they are missing half the information you need to succeed.

I worked at this company for a year. It started off really great at training, fun people and seemed like an easy work life balance, but then when we switched to working from home, that’s when the problems with Management began. Managers on teams are really just on their phone and not active with the team, presumable running their own errands on several accounts and instances. My team didn’t have an Operations lead for a while because of the high turn over rate. I got bombarded with heavy workloads, rude attorneys and secretaries, and little help from other team members. I wasn’t tardy and never took my sick days, but I was terminated over quality issues with my work. I needed help in my weak areas and instead of helping/guiding me or giving me constructive feedback. Managers and Ops lead tend to write you up instead because it’s easier for them to replace you than to train you again. In the end, I was terminated over a zoom call without that face to face human interaction. That’s how bad and cold this company is. Although it was a great job to have had during the pandemic, I felt like a commodity here and it lead to some unwanted personal stress. I would recommend finding a job at a Real Law firm instead. Avoid this middle management at all costs.

I've read most of the reviews on here and  I notice people either love it or hate it. But basically, you'll get out of it what you put into it. The company itself is nothing to brag about, but the people there are fantastic. I've made some really great friends there through the years, made many contacts. 
The training is second to none. Truly. I have learned more at Integreon than I ever did at college. It's an ongoing process and each team has a person who trains you in the specifics of the team. You will learn a lot working here.
Management is spotty. I'm fortunate that I have probably the best manager in all of Integreon. 
Upper management is never there. There are workers who don't even know what some upper management people look like.
HR may as well be non-existent. Any questions you have, they tell you to look it up on SharePoint. No help whatsoever.
The pay is awful, I won't lie. It's probably one of the lowest paying jobs in the area. You won't get rich working here, unless you're salaried. Otherwise, plan on working a couple of jobs to make ends meet.

Typical jobs are document conversions, formatting, proofreading, transcription, things like that. It's either feast or famine though. There's either too much to do or nothing at all.

What is the best part of working at the company?
At first,  they are wonderful.  Great perks and benefits. But throughout the years I worked for them, both times, they fired any people just because they had worked there too long,  eliminating departments for reasons they said they had to, just to hire a full new staff at starting wage. That included the entire HR Department, and the front desk/reception associates that had worked for for many many years. Those are just two examples. I have many.

What is the most stressful part about working at the company?
They don't care about their employees beyond 90 days.

What is the work environment and culture like at the company?
Great coworkers and also great usually lower level management. Above that, it is awful and you learn that the longer you work there. Unfortunately it feels like nobody wants anyone to exceed beyond a supervisor. Or if they do, once you get there you are massively taken advantage of. In fact.  My previous boss there just quit recently for this same reason.

What is a typical day like for you at the company?
Do your job. Ask for help with what you don't know know because there was never a trainer when you started. Get no answers. Repeat.

Top Job Titles	Average Salary
Customer service representative 14 salaries reported	$16.82 per hour
Coordinator 5 salaries reported	$18.50 per hour
Presenter 2 salaries reported	$16.25 per hour
Document reviewer 1 salary reported	$47,500 per year
Law enforcement officer 6 salaries reported	$24.00 per hour

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