fulfillment associate

customer care specialist

support analyst

project manager

warehouse specialist

Intellectual Technology Inc.

I have been thoroughly impressed with ITI as a company.  I came from a very small company, more or less expecting to become a drone in a larger(in Fort Wayne scale) company.  This is absolutely not the case.  My team is incredible.  They are smart, talented, professional or relaxed when appropriate, and genuinely good people I happily spend time with outside of work hours.  My director is an excellent leader who is a true subject matter expert, gives clear direction, and balances patient teaching and guidance with demanding top-tier results.  My position includes a vast variety of duties, which means that each day is both challenging and refreshingly different.

To be clear, employees of ITI are expected to show results.  There isn't an employee I am aware of that sits idle for hours on end accomplishing nothing; you are expected to clear your backlog and find more (productive) work.

Working across teams is benefitted by the fact that all players in a project are genuinely endeavoring to make the project successful.  I have not encountered any of the sort of politics that would encourage blame-shifting or other discord.

All told, ITI is the kind of company I would and do recommend to my acquaintances.  I come home knowing I accomplished something, and the work day flies because I spent it working hard alongside people I enjoy spending time with.

Take the expectation of hard work into account if you are looking to work at ITI.  For me it makes the days feel shorter and more productive, but a less motivated person will, candidly, not feel at home at ITI.


This job is beyond stressful.  You will have barely any training for what you'll actually be doing.  It's very sink or swim.  You'll have over 4 different programs that they run, and the only strong knowledge anyone has is on the SSTs.  They have well over 12 states which all have different rules and information.  They have programs in Canda.  They have printer programs for the DMV. They have Hawaii driver programs.  They are extremely complicated as well and you will not make what you expect nor deserve.  They demand perfection and the work environment is stressful.  And to add onto this, you'll be taking live calls from customers really early on, ane even state employees.  So you're going to be learning all of these things, while also trying to serve customers who are using programs you barely know anything about.  And, monitoring emails as well, closing out tickets, dispatching technicians.  I'm lightly touching upon what you do on the daily at this job, it's an enormous amount.  They have a high turn over rate.  You'll get the same basic benefits you would from any other job.  I wouldn't recommend working here.  

I worked here part time as a second job and was told I would be working 16 hours per weekend. This immediately turned into 30-40 hours a week.  I witnessed at least 4 people quit the same day due to the security manager being so rude. It's an easy job and brain dead, but the management made it miserable by being stubborn and condescending. The department is ran like a boot camp. People are not going to stay at a fly by night security gig if you treat them like they are working at the CIA.  We were down to 2 staff, one full timer and one part timer and the manager insisted on going out of town for the holidays leaving us to work 12 hour shifts on christmas day. I signed up for weekends and 8 hour holiday shifts and ended up being scheduled to work multiple 3rd shifts and multiple 12 hour shifts. The company outside of the security department is pure nepotism. Multiple families work in the same departments throughout the facility. Truly an odd experience overall.

If you are related to, go to church with or are friends of friends with the CEO and/or his wife (also a high level management), then don't bother.
A typical day consists of meetings that don't lead to results, bouncing between projects multiple times a day and having projects canceled once they are 80% or more complete.
Surprise layoffs after they make a promise that you're doing everything you need to be doing along with often going above and beyond what is required.
If you are fresh out of college and desperately need a stepping stone to bigger and better things, maybe give them a try but don't plan on hanging around for long.

What is the best part of working at the company?
Real life experience on how you will get screwed

What is the most stressful part about working at the company?
Everything, the constant non-direction from leadership but the constant stress of always being wrong but not informed on their changes. 

What is the work environment and culture like at the company?
Terrible, everyday is a civil war. All depts are siloed and its almost frowned upon to communicate with your peers

What is a typical day like for you at the company?
Stress, stress, frustration, stress. So many days you think you have it planned out but leadership somehow forgets to inform all of the new direction and you are constantly working against yourself.

ITI is a dynamic, growing company where employees make a difference.  Hard work is rewarded and training opportunities are available at all levels of the organization. The company has products that are top in the industry. Pay is good and the medical, dental and vision coverage is super-affordable and is a great plan as well.  They also have great PTO and paid holiday plan.  The 401k does not have an automatic match.  It is dependent on the company's annual performance.  The company provides a great holiday party around Christmas and also has a summer family cook-out and golf outing (employees only) where they raise money for local charities.  They also sponsor Christmas families and help out company employees, too!  Overall, it is a great place to work.

Working in Legal, I get to interact with most of the departments and business units. What I consistently experience is working with people who are passionate about their work and looking for ways to collaborate with each other to accomplish goals. 

The extremely low cost of benefits is huge and the company continues to look at ways to improve and enhance these. 

The company has also implemented programs to develop employees so that they are equipped for advancement. Promoting from within when possible is a key part of the company's culture.

Overall, making the move to work at ITI has been a great decision. I genuinely enjoy the people I get to work with on a day to day basis and love the innovation that comes with being at a technology / software company.  

Variety of workday task include in field trouble shooting and repairing DMV IT equipment and peripherals, self-service kiosks, and in DMV registration print systems. 
My manager was remote and supplied me with supplies and documentation I needed to complete my assignments. My exposure to company couture was limited due to my remote support position. However the company offered a yearly Christmas party paying travel and hotel for those out of the area.

A great local company that cares about providing customer service solutions for Motor Vehicle Agency customers across North America. ITI has crafted a culture and makes efforts to improve the well-being of its employees. 

The primary challenges are with growth; new hires and opportunities beget continued process refinement. ITI's cultivated an environment where employees can innovate and everyone can have meaningful impact on the success of our solutions.

Management makes many promises that they don't keep.  They lie about your benefits, pay, hours and job description.  They promise employees a permanent position, then repeatedly move the carrot. They fire people without cause, and for actually doing their job because it makes incompetent managers and supervisors look bad.  They promise bonuses and raises that you will NEVER get.  What else do you expect from a company whose credit rating is so in the toilet that they can't get their trash picked up and their credit cards keep getting declined.  

Top Job Titles	Average Salary
Fulfillment associate 2 salaries reported	$15.00 per hour
Customer care specialist 6 salaries reported	$16.39 per hour
Support analyst 3 salaries reported	$16.67 per hour
Project manager 3 salaries reported	$70,000 per year
Warehouse specialist 2 salaries reported	$16.00 per hour

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