costumer service

agente telefónico

técnico de farmacia

bilingual call center representative

Intelvox

A typical day during training in a lapse of 7 days you have to familiarize with a script that is not explained to question and familiarize before going into nesting. Nothing new was learned from previous training, supervisor on the floor improvises too much and doesn't have a training consistent flow, i felt like he was everywhere instead of having a structure training and presenting the training. I had a meeting with the HR staff and pointed out the fact that he wants to force a work ethic that is not suitable for everyone, if you take notes on the floor to help call flow, he does not want you to use your notes, explains things half way then leaves you to attend someone else and comes back not knowing where he left off and then expects for you to have a good performance, real petty when he has someone with more experience and doesn't like to hear the truth about his performance, I believe the company would do better, if the trainer is trained to know the different approaches given in the customer service instead of just forcing to be real kind and real friendly. Too much pressure for a company that just came to the market with out the team to support it.

The facilities definitely need some improvement such as the bathrooms, very much disgusting to see hair on the floor and the toilets barely clean. Training is definitely quick and not so educating at all, you mostly learn yourself handling calls and scenarios. The quality team definitely isn’t helpful as well, If you expect your bilingual agents to read scripts correctly. Provide the correct necessities to meet requirements, they  expect you to translate a Spanish script that’s not done or written correctly ( has many grammatical errors that can affect your call & tone) then fail your calls if you don’t “read “ a script that they have not finished yet and warn you not to open in training. The calls are very easy half of the time but most calls are escalated and disrespectful callers. They give you no breaks barely, The only pros I can say would be the flexibility on the scheduling hours & how close it may be to your location/distance. It’s a good place to work at if you are truly in need of a job immediately but not a good place to grow & learn. 

At first I was actually satisfied with how this job was the pay being biweekly and everything but when it hit christmas times it became horrible. Stingy for the change in schedules and always have to make up an excuse otherwise they won't give it to you and even if you do they still say no. Then out of nowhere they just decided to change the pay from biweekly to fortnightly. For some it may not be a big change but for others like me who already like to plan ahead of times this ruined my schedules. The bathrooms are a problem the supervisors are always hard to get their attention to get a break and they just dont acknowledge most of the work you put into this job. It is mentally draining and it just keeps getting worse. I hope things get better for this place but everything feels like its going downhill and this 365 days it is dumb working on the weekends its just telling people that you cant do anything and they cant do anything either until mondays. Shouldn't be a 365 day job or a fortnightly paid job IMO.

The position they’re looking to hire for has no benefits. No vacation time, no sick time for the first nine months. No 401K or retirement. They don’t have mental health assistance for their employees as another reviewer said. They’re looking for employees to work the EBT Customer Service line for Florida. You will basically spend the entire day telling beneficiares that they’re calling the wrong line for what they need help with. Supervisors don’t seem to know a lot of the times the answer to your questions. Very misleading and I have had supervisors lie to me. 
You may take this job is you really need to work ASAP but the work ambiance is pretty bad. No breaks, even a 5 minute break is too much for them. There’s nowhere to take your break. You quickly realize people quit on a daily/weekly basis, then you’ll realize why

Unfortunately there is no dedicated training room set up.  Lack of organized material with the proper information on what will be provided day by day.  Lot of questions from the group.  First day of Nesting days were very stressful but got easier as days went by.  We should be abe to read Scripts and review while on training to get familiarized.  Maybe 2 more days to learned how to navegate the screen and lot of practice.

From beginning to end management is transparent and going the extra mile to help, teach, and educate. The training is very straight forward and quite easy to ease into and shifts are very flexible to the  availability you may have. The work atmosphere is great and positive, just make sure to bring a good jacket because it's very cold! If you are looking for a place were you can learn and have opportunities to grow professionally  I Highly Recommend this employer!

Intelvox is a company that is run a lot like a startup in the sense that its organization is not its best quality. Despite this, they manage to make up for it with welcoming staff and coworkers and a job that tests you. If you want to feel like you are accomplishing a goal (in this case a certain number of calls etc.)  this is a great job for you. It is stressful at times but if you communicate with your supervisors they are willing and able to help.

No benefits, no leadership, no training. Very unprofessional setting, supervisors will send e-mails with grammatical errors and worded very unprofessionally. Management is dishonest and uncooperative. You’re paid a bare-minimum salary to do a job with federal regulations and handle sensitive information. They will do the least for you. You don’t even have an appropriate place to have your lunch. Please avoid this place, it is not worth your time.

I think the only way you can work here is if you do the overnight shift and barely take calls. Management is a mess and doesn’t know basics of the job. You take calls and 80% of the time you can’t help the caller, instead, you have to provide another number that can help. Except, that number doesnt work and callers dont understand it’s not your fault. The workspace is depressing. I wouldn’t recommend taking this job. Management is uncooperative and messy.

Not the best job I've ever had, but it paid the bills. If you like doing the same mindless task over and over then it's the job for you. You'll spend most of your work day referring clients to the department that actually does all the work. No real benefits outside of an incentive program. I was mentally exhausting, even if the people were nice. 

Top Job Titles	Average Salary
Costumer service 2 salaries reported	$13.94 per hour
Agente telefónico 2 salaries reported	$12.50 per hour
Técnico de farmacia 1 salary reported	$11.75 per hour
Bilingual call center representative 1 salary reported	$12.38 per hour

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