behavioral specialist

clinical supervisor

behavior technician

behavioral health program manager

clinical director

Intercare Therapy

Overall I like my experience with Intercare Therapy. However, prospective employees hoping for full time work should note: you need 30 hours a week to be full time and have benefits i.e. health insurance and paid time off. If you are not accruing benefits you are only entitled to 5 days off, unpaid! Some people may get those hours to be full time and some might not- there really is no guarantee. The company is really not transparent with their process of assigning caseloads which has been a source of frustration. I’m sure Covid threw things off but I’ve been trying to become full time for 8 months with no luck and no communication from them. 

The scheduling team also kinda sucks- they boast about “flexibility” for employees but if they need you to make up a session, they will just say “you’re scheduled for this date/time” without asking you first. For example, they scheduled me to work the day after Christmas on a Saturday!  And I don’t usually work Saturdays so I did not expect to have to work then. Thankfully when I stood up for myself and said I wasn’t available they didn’t push it. Another crazy thing to me is that they don’t really give you a lot of toys for sessions after the initial pairing/joining phase and instead want you to use things inside the child’s home. But we all know from training that the more a child has access to a toy the less rewarding it is for them to play with it. Other companies have toy libraries or budgets for you to keep the kids engaged and so I don’t know why they don’t do that.

Ethically, I think the company should prioritize autistic voices and address criticism from the autism community when it comes to treatment planning. For example, the sessions tend to be very long (3-4 hours a day) which can be overwhelming for the kids. I also had to track data on my client’s stimming, and in this day and age I don’t think it’s right to reduce or eliminate behaviors that these children use to calm themselves down or express their happiness. 

That aside, the training is good. Staff is nice enough. I loved working with the kids and families. My advice: I’d wait to start in the fall of 2021 at least; when more hours are going to be available. Really more suited for part time work and younger students in school who just need a few hours while they’re earning their degree. If you have ethical considerations when it comes to working for a company (which I think you should!) ask about it during the interview process.

My experience at Intercare Therapy was disappointing. The training process alone took up nearly five hours of my day, not including the long list of required online courses that felt extremely repetitive and honestly boring. There was no in-person training, which made me question how prepared interventionists really are before working with children who have autism. It felt like anyone could do ABA with very little real guidance, which is honestly concerning.

The focus was mostly on DTT trials and training, even though many kids with autism do not prefer that approach. Scheduling was also very strict and not flexible at all, which made it hard to manage other responsibilities. Management was a mess. I didn’t receive a response for over two weeks and was left unpaid during that time. On top of that, my trainer would cut training hours without telling me, so I didn’t get paid the amount I was originally promised.

The work itself is important and meaningful, but Intercare needs to seriously rework how they support and treat their staff. Right now, it feels like they’re just trying to push people through the process without properly preparing them or caring about the quality of care they deliver.

ICT is a great company, and I have felt immense gratitude for being able to do what I do with the team I'm a part of. Each day is different. Some days are really great, you get through everything smoothly. Other days are really bad and it can feel really draining, on these days, it can be difficult to be present when working. 

This job can be mentally and emotionally exhausting, as a BI, you're working the whole day. Dealing with behaviors can be a handful and it can be difficult to get in touch with your supervisors to get support. The hours vary if you have a kid who is a no-show and parents that cancel. Scheduling can be hard to reach, and it at times feels like no one is on the same page. When you first start, you can be taken off of a case and put on a new one the next day without much warning. It is a bit hard to find your style of doing ABA and is a lot to process. 

Supervisors are supportive when speaking about different things you're going through. And you learn something new every day. The company does its best to establish community during COVID, I think if there were no restrictions on meeting one another, then things would really flourish. I think the biggest disadvantage is that the pay you receive isn't really reflective of the amount of work that goes into the work you do, and the exhaustion can catch up to you pretty quickly. If you love ABA and want your BCBA, this is the right place. If you don't love ABA or have plans to find a place in ABA, I'd choose elsewhere.



How can one survive with less than $400 2wk checks? I was excited until my pay started to come in. Upon hire I submitted their availability form for FT availability w/ pre-planned Time off 3 days I needed off way ahead of time for vacation. Only to be denied. HR training was brief was not shown how to convert mileage. After 3 wks of training did not hear for 3 wks, I had to hack them down. Zero Pay. After I did only 2 cases. Parents can cancel up to 10 min before appt & you don’t get compensated for a last min appt as a no show. I had asked that at least an hr should be required for parents to cancel to avoid already dealing w traffic on the way to the appt for nothing. Admin/travel pay is minimum wage instead of your rate. How am I to survive in SoCal at barely 10 hr work weeks? I don’t even know my local team colleagues. My immediate sup/mngr have been great though-way better than the company. Everything is catered to families & employees are the short end of the stick, with pay, & no approved time off. Such a misleading job offer, I made a mistake to take this job as I had to ask my auto loan to give me a 2 month deferment on my car payment while I thought I would get FT hours 3-4 kids instead of 2. Do NOT Apply if you are a Head of Household supporting a Family. This job is better for college kids living at home with no rent or bills, or spouses that have another Spouse supporting them. By Far, Not a Single Parent Job to support their families. Misleading. 

Intercare used to be a great place to work with a small company culture, even though the company was fairly large. Unfortunately over there last 6 months, since the new Senior VP of Clinical Operations started, things have taken a downward spiral. This individual has made significant changes to every clincal facet of the organization to the point where almost every Clinical Supervisor and Program Manager in the region wants to leave. This new person steamrolls conversations while pretending to listen to the opinions of her subordinates, then turns around and does the opposite of what people say they like/want. I worked there for years and it's really sad what it's turned into with this new high level manager. It's still a decent place to work as a Behavior Interventionist because the in field supervisors are still great, but when you get to the PM/BCBA level, you realize how dysfunctional the organization has become. The scheduling department has been continually falling apart for years and the HR department requires multiple emails before they respond to you. You frequently need to follow up with the Clinical Director to get your HR questions answered.  I'm glad that I left before it turns even worse. 

I've been with Intercare Therapy for just over two years now and the time has flown by! Intercare has provided so much support for me and helped me grow in a field that I love! I started as a Behavior Interventionist and my supervisors (and everyone else I interacted with) have always been extremely helpful and professional. This company provides intensive support from the Behavior Interventionist level to the Program Manager and BCBA level. As a behavior interventionist, you have a two week intensive training along with ongoing support from program managers and clinical supervisors. As a program manager, you also have intensive training along with ongoing support and weekly meetings with your clinical supervisor. Intercare Therapy also provides BCBA supervision for those who plan on pursuing their BCBA.

Some other notable pros:
- The work itself. You are able to meet amazing families, help improve the lives of others, and work with a supportive clinical team.
- Upper management is constantly reaching out for feedback from everyone at all levels (e.g., President, CEO and Upper Management) to better Intercare.
- Educational Tuition Reimbursement for those pursuing Masters Degree and BCBA certification.
- Frequent social gatherings (e.g., holiday parties, socials, breakfast clubs) including great zoom socials during COVID (gift cards, anniversary awards, fun trivia, games, etc...every month)


I originally started as an interventionist with a different agency then after began working at Intercare. I immediately noticed that Intercare provided immense support for interventionists through ongoing training (e.g., one team meetings, two week training for new interventionists)  and supervision (by program managers/clinical supervisors) in the field. As an interventionist, I always felt that my supervisors were always accessible via email, phone, and text even if they were not out in the field that week. 

Intercare also does an great job creating opportunities for socials (e.g., company parties, quarterly team socials) to facilitate team bonding. As an interventionist, it can get lonely out in the field so  these were really helpful to get to know other coworkers besides your immediate supervisors.

Intercare also provided boundless support in my growth from an interventionist to a program manager as well. They offered BCBA supervision, compensation for BCBA study materials, and additional support by supervisors  when studying for my BCBA exam. 

On top of all the support I've received so far, the COO and CEO are always present at the socials and are so friendly. I've never worked at a company where the CEO and COO are so accessible and always looking for areas to make Intercare that much better.

Working with kids and making a difference was very fulfilling for me. All the managers I met and worked with were extremely helpful and will really stick their neck out to make sure your job is as easy as possible. Managers will give you key feedback and help you secure raises as long as you're doing what you need to. Management is easy to talk to and supportive, and everyone I've spoken to helped direct me to the person I needed to speak to. Everyone is friendly and speaks with courtesy; we all know the job is already hard so there is a sense of extreme courtesy. 

Typically, I'd work in the school system from 8am onward M-F. I worked with the same kid and supervisor every day for over a year. I'd sit and follow the child, providing corrections to behavior as we've been trained and briefed on in our plans. The teachers often built great rapport with me and I felt welcomed most of the time. The admin staff (principal, vice principal) at the school was touchy to speak to, often speaking to me the same way they would speak to the children. Ultimately, each day brought new challenges but my job was fulfilling because I made a difference in a child's life. Intercare management and my supervisor made it paramount to reduce any friction I ever had at my workplace and we all did it for the sake of the children. 

Intercare uses outdated and difficult software that makes the job harder than it should be. The short time I worked there, management was ran very poorly and did not listen to employees needs/requests at all. While the trainer was very nice, training was extremely slow and I do not feel like it gave ANY help on the actual job. When you do get a case, the plans are inconsistent and have no real guidelines. You will go into this job basically blind. Let me say I am speaking from a school-based BI position, not in-home. You are basically a 1 to 1 for your kid. The goals given to you in your kids plan will be extremely vague with no true way to test or make progress. If you make an effort to run any sort of trials and document this, youi will be faced with opposition. I feel bad for the kids that are assigned intercare in their schools. There are MUCH better ABA programs around for the kids AND for the employees. I have been in ABA for years. I switched companies and am not only much happier but also paid much better. Intercare also does not offer RBT certification or hours at all. You will be stuck being a BI here.

They do offer 25% tuition reimbursement if you decide to continue your education and I was told that during that time they do also offer supervision hours once you are in a Masters program which could be beneficial, this is pretty standard with most ABA companies though as there is a BCBA shortage. 

I would not suggest anyone work for this company.

ICT has been an amazing company to work for. I previously worked with them as an RBT and found my way back as a Program Manager. During these unprecedented times of a pandemic ICT has demonstrated their commitment to providing the best possible ABA services to their clients as well as supporting their employees in every way possible. They continue to  push for the best quality services while keeping staff and clients safe. They have repeatedly demonstrated their commitment for fun and inclusivity by hosting VIRTUAL socials for the various teams/areas, sharing fun stories, and other positive occurrences (even if it is just a funny cartoon!) - anything to put a smile on ICT employees' faces. The entire upper management staff has been SUPERB with communication and consistency - they regularly show up to socials/events and make sure their employees know how valued and appreciated they are. I have been thoroughly impressed and blown away by ICT's values and their commitments to the company, staff, and families we serve. I feel very lucky to work for such an amazing company that values growth and helping its employees to grow both personally and professionally. 

Top Job Titles	Average Salary
Behavioral specialist 423 salaries reported	$21.33 per hour
Clinical supervisor 122 salaries reported	$87,098 per year
Behavior technician 42 salaries reported	$23.31 per hour
Behavioral health program manager 90 salaries reported	$28.25 per hour
Clinical director 19 salaries reported	$110,132 per year

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