customer service representative

cruise agent

greeter

server

agent

Intercruises Shoreside & Port Services

If you want a job where you can come in looking like a slob, this isn't the job for you.  As with all hospitality services, you're expected to cater to a large clientele, and thus are expected to dress conservatively.  We have a strict uniform and dress code that we wear for every cruise line.  When you get the schedule for the year, it shows every ship that will be in.  An agent is taught how to provide customer service for maybe 5 different cruise lines.  I consider this a great life skill to go forward with.  This job has really shown me my capabilities and made me a more outgoing person.  If you just want to stand there, play cashier and not interact, you'll hate it.

That said, the pay could and should be better, for the services offered.  Often times ships may arrive late, due to weather or some unexpected inconvenience.  We are expected to pick up the slack, and we are always the first guests will blame.  If you stick around long enough, you learn to have a thicker skin, knowing what is and isn't your personal fault.  

We don't get benefits, really.  The company is under contract with various cruise lines, so it really depends on making them happy.  Sometimes a cruise line will give us pizza or cake, or something else nice in appreciation.  There's a 401k.  The company has just begun offering a discount benefits program, but it doesn't apply to cruises.  

As someone else said, it is a lot of standing.  It's painful.  Any job like this is painful.  It's a shame we don't get to sit, like employees do in other states, but that's NYC hospitality culture.

So yeah, if you just want a weekend job, many find it fun.  If you want some skills, it's fun.  If you want to have wild colored hair, tats, and a bad attitude, McDonalds is paying the same.

As a check in agent you meet many families, couples, friends, and even cruise workers that embark on a cruise to a specific location. If you are an introvert, this position will help you open up  and engage in conversations with people. Of course you must get your work done in a timely manner but listening to the stories of the guests in front of you can be inspiring. 

The work can be demanding checking in guest after guest but it's all in the mind. You just need to pace yourself and follow what feels right for you. Your superiors will notice your work ethic and will know if you are doing your job. 

I learned that decent and respectful guests  outweigh those that don't want to follow rules and rather have things go their way. Just remember you are in control of the situation and their behavior will have a say if he or she will embark on their cruise. 

The management always want the best for you. They are always watching you and will remember you by name especially with the hard work that you put in. 

The workplace culture is great. I have never experienced anything like it. They truly believe in working as a team and respecting one another. 

The job isn't hard, you just have to make sure there isn't any room for error, but no one is perfect. Mistakes are bound to happen. Take the proper photo of your guests, Scan the documents correctly, and make sure all of the paperwork is filled out completely. 

The most enjoyable part of the job is getting a sneak peek of the cruise ships if you need to get a little job done on board. Seeing your coworkers turn into a family that you feel comfortable with. Also just being by the water. 

When I started this job, 14 and a half years ago I loved this job. It is a part-time job, pay was Okay. But until the last 3 years, we have lost the managers/supervisors that used to keep this job a good place to work. Now the new manager does not seem to have any experience or job training working with the employees, putting employees in a place they have no training in doing the job, and sort of depends the other employees to train them on the job., even if these others do not have a lot of experience. This is a part time job and the manager knows this when hiring that some of the people applying for the job have  other jobs already and can't work just any day of the week (even though the job is advertised as a PT job (Friday, Sunday and Monday) and you are expected to be available all 7 days of the week. I am not sure the hiring person tells them this when they are interviewing. 

There are so many other small things, but important things that should be  known to all the employee. These are 2 meetings everyday but if you are working the 1st shift and are not done by the time the 2nd meeting starts, you are expected to ask ask another employee if anything is changed. Manager does not think that it is important to make sure all changes are known to everyone. I could keep going but you can guess by now that this place has a lot of problems that you probably won't be able to stay with.  

Ok SO , a typical day is literally standing at the check in desk swiping passports , reviewing visas , birth certificates and giving each guest their stateroom key . PRETTY EASY. The job itself is pretty fun . My only downside is you can't depend on this job to give you a supplemental income . Your literally schuduled to work 3 times a week around 6 hours or less each day . if you work check in , where you are there to check cruise guest the hours would range from mostly 9am-2pm (could vary) if you choose to work debark (when guest return from their vacation) hours could start around 5am . EITHER WAY YOUR NOT GETTING ALOT OF HOURS . if you desperately need a second job and you work nights this would be a good oppurtunity for you . Pay is weekly.They have a system in which you put in the times you can and cannot work and thats what they'll use to schudule you .

What seems like a waste is that you have to pay for your own uniform and you have to pay for your Twic Card which is 120 something dollars !!!! your first paycheck will feel like you literally worked for nothing after all the deductions . The company claims to reimburse you after a certain period of time but i didnt stay long enough for that reimbursement .

Assist guest debarking the Ship.  Helping them locate their luggage while directing them to the Customs officers and off the pier... Then assisting the new arrivals check - in by scanning their passports, documenting their Birth Certificates and wellness forms as required by the Ship.  Watching guests on-board the ship is a very rewarding experience.  I work with a group of individuals from all walks of life from high school to retired men and women.  The hardest part of this job happens when a parent and child are checking in and they have different last names.  We must be very careful not to allow folk with minor child with different last to board based on the child trafficking laws.  There must be permission documents that allow the parent going to take the minor child and that parent must have in writing and  notarized that the traveling parent can make medical decisions.  Without this document guests are not allowed to board and they can lose their money paid for the cruise.  Otherwise it is a very enjoyable job.  Watching newly weds going on their honeymoons of 50th anniversary celebrants cruising for the first time is very enjoyable for this candidate.

Inter-cruises was a fun place to work and friendly people.  I like working at Inter-cruises because there were people from all over the world that I got to meet. Inter-cruises is like a family place to work. I got the chance to use my people skills and my interpersonal skills. One other thing I like about Inter-cruises is that there are times when every one have to help with getting clients in and out of the port in a timely manner and all managers and supervisors worked in a team with non management to get the job done in a healthy and happy environment.  My day at Inter-cruises was marked by greeting their clients and keeping them happy.  The hardest part of the job is Checking clients in because with all the different passports for US/Canada and non-US. The most enjoyable part of the job is at the end of the day everyone has boarded the ship and no errors are made.  There are free lunch for those that want the lunch. Most of Inter-cruises employees are part time workers with one to three days work week. What I dislike about Inter-cruises is the part time when you get to work one day a week five to six hours and one day a month same five or six hours.

What is the best part of working at the company?
Meeting New People every day - very postive work environment 

What is the most stressful part about working at the company?
 I-45 to Galveston - road construction  scary at times but speed limit reduced to 55 mph so less stress than last year

What is the work environment and culture like at the company?
Good People who care about proper training  team building.
Promotes excellent customer service, encourages team to show initiative, allows for employees to serve public without micro-managing
Management promotes from within
Management encourages recruiting from Staff & provides opportunity for advancement .


What is a typical day like for you at the company?
Helping cruise passengers debark ship safely
take a break
Help passenger embark on ship - Checking Passports, Visas, American Birth Certificates, ID's and other Documents
Attention paid the Minor's travelling status ... special attention paid to
those 17 years old & younger.

On good days, I really like this job. I'm a "people person," so dealing with cruise guests is fun and easy for me. On the bad days, I want to walk out and never come back.  Some of the managers and supervisors are really nasty, yelling at us constantly for mistakes made by like 1 or 2 people even though they know exactly who made the mistakes!  If only a few people are making mistakes and the rest of us are doing our jobs right, why can't they say something nice? why do they always have to yell at the whole group? And when your bosses act that way it says that it's OK for others to act like that, which may be why there are so many people with bad attitudes in the staff.  there are people who yell at guests all the time and they never get fired!  But the same managers will spend an hour going back and forth over what the approved way is for women to tie their scarfs. It's a SCARF people! Focus on the real problems - like nasty staff who don't know who to talk to people, and managers who bring moral down because they all they do is yell at us.

A typical day at the port consist of first 3- 4 hours, assisting in debark. Provide passengers with details for obtaining luggage, ground transportation and going through customs. Remaining shift I am checking in passengers for embark. Ensuring they have required documentation needed by customs to board and return. Intercruise is a very diverse company, which makes the job enjoyable. I like the interaction with both internal and external customers. Sometimes passengers have had long wait times in line or a bad experience before getting to me, but by empathizing and building rapport I am able change passengers day. The most challenging part of job would be language barriers. Having passengers for all parts of the country sometimes limits the assurance of complete understanding. Management is available and very willing to assist as needed.

Some people who are in charge shouldn’t be; they are asking regular employees how to do their job because they are that incompetent. Favoritism runs rampant and is usually the only way you can get more hours. Standing for 4-6 hours on tiled flooring becomes painful. If they see that your knowledge exceeds that of their own; they will miss-treat you and make your time at work miserable. There is never time for a break. The majority of the employees are of the same quality of people from Walmart. They will embarrass you publicly if you have painted finger nails. You have to pay for your own uniform. Only take this job if you are geriatric or really desperate.  Employees without any education, Employees who have no sense on how to behave publicly. Lack of personal culture. Forget about sitting, you will be scolded. If English is not your native language, be ready to be treated unfairly. Always make a personal note of your hours worked- they turn up missing sometimes. 

Top Job Titles	Average Salary
Customer service representative 22 salaries reported	$17.09 per hour
Cruise agent 44 salaries reported	$16.09 per hour
Greeter 1 salary reported	$15.50 per hour
Server 3 salaries reported	$18.33 per hour
Agent 4 salaries reported	$18.00 per hour

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