software engineer

senior software engineer

tax associate

tax specialist

tax preparer

Intuit

I worked for Intuit on Contract. The position was advertised as a contract to hire, but after two months, I found out Inuit only ever wanted 3 permanent employees and the rest of the positions are temporary. Needless to say, if I would have known that I would have never taken the position in the first place.

There was an Intuit employee who worked in shipping and receiving for 12 years and Inuit eliminated his position so they transferred him into IT and sent him to work in the Las Vegas Data Center. He knew nothing, he did nothing. He did not even do anything such as taking moving servers into the storage area from production. He also liked to rub in that fact that he was an employee and I was not.

There was no accountability. Other people would not perform job functions, leaving it to me and I would speak with the "lead", nothing would get done about it.

They work a 12 hour shift. Inuit employees get an extra 40 hours of vacation annually for working these odd shift, but as a contractor I received nothing of the sort, obviously.

One of the companies tenants is supposed to be "Integrity without Compromise" but we would routinely call in RMAs to Dell for Servers parts which were not from the server that we told the Server OEM they were from. We would just pick a server at random just to get the new parts because the "lead" techs (Inuit employees) would take parts out of one server to fix another then forget where they came from. Then they would tell me to handle the RMA with the OEM. Needless to say, I did not like lying to them, I had to literally lie to get the RMA sent, and I was told I had the bad attitude. So much for integrity without compromise.

I wonder if Brad Smith knows they do this.

There is no management for the techs. The company tries to manage it remotely, from out of state. This may sound nice but they make up for it by having us call in to a conference call and listing off verbatim everything we have done leading up to the call. Then at the end of the shift we also have write a shift report detailing exactly what we did and how we did it. Sometimes I would go light on the details because I really did not want to spend the last hour of a 12 hour shift (or having to stay late), just writing the report. More than once I was told to include more details.

This is extremely overboard.

Oh, failed to mention that on my first day on the daily conference call, you might expect a hello or something from the boss. Nope, no hello, no "welcome to the team". Nothing. A senior tech flew in for a few days from out of state, to check on things, and I actually overheard him talking with the other Inuit employees about how people who have contract positions are not "part of the team". So, I did a lot of work there, worked alone (as in the only tech on shift in the data center) performed emergency maintenance etc...but I am not part of the team?

Training is another thing that is lacking. I have experience in the industry, but there are certain ways each company does things, tracks things etc...there was virtually no training and the inuit employees which were there when I started, besides the one who knew nothing and was transferred to IT, were new themselves and did virtually no training because they themselves were still learning the system.

After I had started I found out that over the past prior 4 months they had gone through 4 other people...that is a red flag there. Why so much turn over? If it was 1, maybe two people then we can say it was the people, but 4 people in four months, there is something wrong with the way they run things.

It may sound like I may have a bad attitude, but I really tried to fit in there. but sometimes a bad situation is just bad. I am not going to sugarcoat it.

If you get a call from a recruiter saying they have a position with Intuit, hang up. Save yourself the heartache.

When you begin working for Intuit, there is an immediate sense of excessive control or attention to the most minute details. This excessive control stems into your mind as well, mind games if you will.

From day one as a temp employee, they place auditors/inside individuals within the class in order to ascertain/place certain members into roles which they eventually use to mold esteemed individuals as deserving to be brought into their fraternal cult. Cult sums up the overall persuasion of the seasoned Intuit employee .... very tight indoctrinated group of co-workers.
Management encourages everyone to focus on their "brand" - a clever way to manipulate their resources based on the implanted desire to uphold said "brand" within the group dynamic. Brand this and brand that, along with delight, get used to this mantra, it will undermine everything you say and do at Intuit.

They have a set of core values, which in and of themselves are not bad, but the way they are propagandized borders on fundamental absurdity. This really is Intuit in a nutshell though, a sanctimonious, self important, pretentious horde. A horde with a brand nonetheless.

As a Tier 1 payroll specialist you are subjected to handling calls for pompous small business owners (for the most part) who are prone to loud-mouthed rants about their aggravated issue[s], when all along it usually turns out to be a simple fix, but they are too amplified to allow some lowly customer service rep to assist them. Makes sense considering the mind of the entitled elitist small business owner, any sense of sensible dialogue was rare.

Adding insult to injury, Intuit puts the power of our surveys (and ultimately your job) into the hands of these elitist scumbags. They utilize a method called, Voice of the Customer (VOC) which is compiled off of feedback you receive on random calls. An email is triggered after your ticket is saved, the customer is then empowered to leave their feedback based on certain aspects of the call and whether or not they would recommend Intuit based on said experience.

Let the micromanaging begin! Management is/was dead serious about these scores, in fact I would literally find myself selling/pandering a brand to my clients. It wasn't enough that I had solid product knowledge, and approached things in the most pragmatic way possible - this was never good enough. I'll admit, I refused to pander or celebrate presumptuous behaviour and for this I ultimately lost my job.

Intuit is an environment that uses the word delight ad nauseum, and the reason is clear, delight is a word or seed used to indoctrinate resources beyond bridling blatant castigation into subservient indulgence ... delight or else!

Your base pay is $12.00 (sound nice right?) plus your bonuses for hitting production markers. The check isn't too bad but they constantly threaten your job if you don't hit this marker or that marker. They change how you get paid all the time, meaning your bonuses you worked so hard for this week, may be swept away next week and they bring in a new chart to go by. 

The customers for the most part are very rude and demeaning. You are expected to handle your calls and deal with the customers and control the call but when you do, you end up in a coaching session of how you were wrong as the customer cussed you out and was being a jerk for things not even to do with Quickbooks, (his wife left him and took all the money out of the bank and now he is furious and taking it out on you).

You have a start time and an end time for your shift BUT that end time doesn't really matter because you can't hang up until that call ends. They will shove calls through onto your line as it is time for you to clock out and have you stuck there for hours after your shift was supposed to have ended. I worked 9-5:30 and ended up being stuck until midnight a few times.

You have kids? This IS NOT the place for you. You need to use your vaction and pto time or vto time, good luck. They constantly go into "Def Con 3 and 4" so you can't take time off.

You want to know what it's like working here? Imagine sitting at a small desk with people screaming on both sides of you, the calls never stop, back to back, customer's complain that they can barely hear you from all the noise and so you have to speak louder and the lights are so bright and music so loud that you have a headache by the end of the day.

For the stress and drama that you have to deal with, $20 an hour would be more appropriate.

In the beginning it wasn't so bad, I loved it! Then they decided to just randomly start switching you around to different coaches (supervisors) and then messing with your schedule.

They do offer makeup time if you miss. You miss an hour and need to make that time up? Awesome, now you will spend the next 4 days trying to make it up. Your shift ends at 5:30 and they schedule your makeup time from 8:30-9 pm. But if they schedule you to work til 9 pm and you get stuck on a call for 2 hours, that extra time won't go for your makeup time, you'll be right back in there the next day doing the same mess again.

They have such a high turnover rate and you see people come in, do the training and then walk out a few weeks after being on production. I have been there a while and I am exhausted and mentally and emotionally just can not tolerate the job anymore.

Until they can get it together, I wouldn't recommend anyone working here.

The pay vs the stress is not worth the money. Your tier 3 (developers) will hardly respond to help customers out and then you get cussed out because the people who need to fix the problem, don't care.

I have a couple years of interrupted service with an EA in a major brick-and-mortar tax operation.  I'm 'moonlighting' with TT in off hours and weekends from my regular gig, which is not tax related.

I found the first few weeks on this job, with all there was to learn--not only in the essential subject matter, but also in customer engagement and using the equipment and knowing all the products, people, and policies-- was enough to want me to quit several times over during the first month, not sure if I was up to this job and the insane pace of it all.  But I persevered and got into a rhythm.  Performance scores came up quickly and I was able to figure out what was important and what was not, and quickly I felt like I was really making a difference, not only to my customers but to my team.  I had an outstanding team ("pod") and a great manager, which seems to make all the difference in the world.  Lots of opportunities for hours and for incentive pay.  

Working this job is not for everyone, but it really works for me.  It's not impossible, but you will have to have the patience with yourself to learn a little bit every day and get good at what you are called on to do.  The character of the season develops day-by-day, with a typical day having a fair number of "where is my refund" calls, interspersed with routine tax matters, software support issues (there are a few places where everyone seems to have trouble with the software at the same place where there are workarounds to help folks out), and occasional gems where you really get to strut your stuff as a tax pro.

The way that people engage the live help seems a little cloudy with respect to when it becomes a paid engagement, these services can't be cheap to run and maintain, but sometimes it seems an arbitrary line between what is 'free' and what is sometimes a sizable step in a product SKU... that seemed to be the biggest friction point with customers.  Yes, sometimes customers seemed 'cheap' in taking advantage of the extensive services they were getting without seeming to pay for them, and sometimes, they seemed to be really ripped when the reason for an upgrade to live assistance was due to, for instance, on of those known software issues I talked about above.  When I orient for next year, I am going to pay extra attention to those transition points.  WIth some 40 hours of training for first year agents, it is hard to sort out what is urgently important from what is merely important.  The support is there in your team, but it can be frustrating to integrate it into a functional ability to serve all at once.

What is the best part of working at the company?
Although a remote position, the teamwork that is encouraged makes for an enjoyable and challenging atmosphere. I am a better employee because of Intuit. I have a level of self-motivation that grew out of respect and loyalty to a great company where I am valued and appreciated. I will work with Intuit as long as I can and give them the best that they and our customers deserve.

What is the most stressful part about working at the company?
The time constraints of Tax Season. However, we are encouraged to put our health, both physical and mental, first. I always have a Teammate that has my back if time off is needed. We are trained to stay ahead of the game enabling a seamless handoff of work, if necessary.

What is the work environment and culture like at the company?
As previously mentioned, Teamwork is key in this ever-changing, fast paced environment. Teamwork is encouraged by management and used as a brilliant tool for training, company changes, Tax Law, etc...Intuit facilitates and /or pays for access to further outside training and pays accordingly as you progress with higher credentials. 
Intuit takes good care of their employees. Between health insurance, retirement (401k matching), Stock Options with favorable discount to purchase added to the inclusive and socially responsible company in general, it's hard to imagine anything that they have left out when it comes to benefits. 
Because Intuit cares that much about me personally and my success, you can only imagine what it's like to work within a company full of happy satisfied employees with the same experience. 
Intuit is a really happy place to work. Once you come aboard, plan on staying...because you'll want to give back as much as Intuit gives.

What is a typical day like for you at the company?
Working from home it is somewhat more comfortable, however you still have to be on your toes and checking in with all necessary departments at days start. As you begin your day assisting clients with tax preparation or tax questions that at times are frightening for average Joe, your day goes by quickly. During Tax Season the phones and returns are nonstop, anyone in this business knows how last minute returns are part of the job. Through our training, the best in the field have designed a process that if followed, is foolproof. Your team is a direct message away and with that and the latest in AI software for research, we become the best at what we do. 
When the day ends, I'm tired, but I'm satisfied that I have done my very best to help my clients through a very stressful time of the year.

In todays job market companies like Intuit are the worst. They do not hire people on directly, instead they want you to work for a staffing agency under a contract. Don’t waste your time. Find a company that takes care of their people. For company that boasts to have 7 million customers and is in 40 countries, take care of your employees better. If you’re a salesperson, don’t waste your time. You have capped earning regardless how much money you put in the company bank account. If you excel and do good. They are just going to expect more out of you and pay you the same. They don’t pay commissions, they don’t offer benefits, and if you need time off, it is without pay. To become a full time Intuit employee, it takes years, without pay raise or benefits. In the interview they sell you on growth with the company, and I have seen people get moved into advanced sales roles. The down side is you’re still under a contract and your pay does not increase. More work for the same pay, and did I mention you still have ZERO benefits. The agency you work for might offer health care plans, but your paying 1/3 of your earnings for the coverage. One positive is they do pay performance bonuses, maxed out at $500. You going to have to bust your hump to get the bonus. The goals they set for everyone are unattainable. And if you do hit those goals, it takes months for them to pay you the bonus so don’t count on it for anything. Intuit wants to be a sales organization, sales organizations pay their sales people commission and rewards a job well done with a paycheck that reflects that’s. Not at Intuit, you’re just suppose to be happy with having a job. We’ll I can honestly say, there are better companies to work for and they are hiring. Also the turn over rate is stupid high because of the company culture. They also make the claim that coaching is a priority and important part of the company’s culture. A better way to describe the Intuits coaching is, every month they hire more people and expect other contract working to train and coach them. They have two week training period but it’s just about the CRM system that is full of bugs. For a billion dollar tech company to have the amount of issues with the programs they want employees to use everyday. If you want to just collect a paycheck and have zero ambitions, then Intuit is an okay company to works. If you want to make a decent living and have opportunities for growth(personally, professionally, and financially) be patient and seek employment else where. 

A day at work in the Special Investigations Unit is classified so I will provide you with a day in the life of a Risk Analyst. The day starts with logging in and clocking in and then straight to analyzing data. The data consists of a number of patterns that are specifically looked at to help prevent or identify any possible foul play on behalf of our customer or our customer's customer. There is not much time to analyze so you have to know what you are looking for and be quick to decide if there is a further investigation needed. Once it is determined that a further investigation is needed then that data and the account is put into a secondary level of review or investigation. This is done so that the investigator/data analyzer can be sure of the situation before any kind of action is taken. The action process is also classified but here is a few things that I can let you know:
1. We review over and over
2. We gather evidence
3. We record and report this data for tracking purposes
4. We enforce rules and guidelines put in place by Intuit
5. We take the proper action to eliminate the risk of financial loss and foul play.

Confidential information can be discussed verbally and upon request.

There are a number of things to look for in this job and without knowing the traits or characteristics, then you would be helping with the loss of revenue.

The greatest part of the job is the detective work! There is nothing like working behind the scenes and shutting down financial threats. There is honor and respect in that field! The gratitude that is shown by a victim that we helped, is also priceless.

The hardest part of the job is knowing that every time you step into that office, your job is at stake! Its not just an unspoken feeling... That kind of added pressure to an employee with this kind of job is really hard to handle but I did it for 5 years and loved almost every part!

I have had the pleasure of working as a software engineer at Intuit for the past two years, and I can confidently say that it has been an incredibly fulfilling and rewarding experience.

The work environment at Intuit is collaborative and supportive, fostering a culture of innovation and creativity. From day one, I felt welcomed into the team, and my ideas and contributions were valued, irrespective of my experience level. The company's emphasis on diversity and inclusion is evident in every aspect of its operations, making it a great place to work.

The technical challenges I encountered at Intuit have been intellectually stimulating and have helped me grow both personally and professionally. The projects I worked on were meaningful and impactful, contributing directly to the success of the company's products and services. The company's dedication to using cutting-edge technology and its focus on customer-centric solutions has been inspiring.

Additionally, the support and mentorship I received from my peers and managers have been invaluable. The regular feedback sessions and opportunities for skill development have helped me enhance my expertise and become a more effective engineer.

The work-life balance at Intuit is commendable. The company understands the importance of maintaining a healthy work-life balance, and it provides ample flexibility to accommodate personal commitments.

Compensation and benefits are competitive, including excellent healthcare coverage, retirement plans, and other employee perks.

While no workplace is without its challenges, I can honestly say that the positives far outweigh any negatives. The only suggestion I have for improvement is to further enhance cross-team collaboration, which would allow for even more innovation and shared knowledge.

In conclusion, working as a software engineer at Intuit has been an enriching journey. The company's commitment to its employees, customers, and innovation creates an environment where one can truly thrive. I highly recommend Intuit to any aspiring software engineer looking for a place to make a difference and grow their career.

For any contractor that decides to take on a position here, understand that this is a temporary position and that there is no guarantee of full time employment when that ends. Don’t feel bad or guilty when you are not hired on at the end of your contract - that is not how this works when it comes to contract and temporary positions unless otherwise stated when you applied. With that said, when you go through training/orientations, please don’t allow yourselves to be deceived when trainers and current full time employees & managers make you feel like it’s such an easy place to get hired at and give the impression that you should look forward to that immediately following your contract ending. When you are on that floor working, they graft you in with full time staff and apply the SAME AMOUNT OF PRESSURE to you as they do the full time workers. Your inexperience as a contractor should not contribute to the potential jeopardizing of employment for full time workers... but it can as they may even find their own jobs in limbo due to the performance as a collective (full time and inexperienced contractors combined....not fair). They take a job that can be absolutely fun (and is) and suck the fun out of it when incorporating KPIs, ever-changing rules for commission for full timers, and plenty of unanswered questions about the products and processes when doing so.  The training is lackluster and their expectations for contractors did not match the preparation in “training”. They lure you in to make sure you stay, and when you begin working out on the floor, you start to see the truth about what they REALLY want out of you - this is common with all production environments.  Managers offer little assistance and you will find yourselves surviving by counting on one another.

Even though the core values expressed in the 6 solid statements in the past have blurred into infographic buzzspeak to spur the hivemind towards innovation and production, there are still life signs showing among the people. In fact, that was one of the core values - "It's the People". It seems to have been forgotten by the upper management primarily because the people in those roles change and the roles shift periodically in a few years. Besides the first core value "Integrity without Compromise", "It's the People" was the most dynamic by presenting an ecosystem of balanced importance of the employees, customers, and shareholders. Satisfied employees lead to satisfied customers, leading to satisfied shareholders, which leads back to satisfied employees. But,  over time, the balance seemed to shift greatly with emphasis on the shareholders a.k.a. The Bottom Line, and that effected the employees.  Full timers were culled out and returned as contractors or replaced with newer contractors for lesser compensation. Customers began noticing on the service side of the business that familiar veterans of the trade were replaced by newer people trained differently and not quite getting the same service as before. It appeared to be similar on the production side as well. Yes, tax and financial software can fluctuate seasonally, yearly, and during election cycles. And, yes, Intuit is on the front line of innovation and change that shifts with the market. But, wouldn't it be more productive to maintain a stable core of people in the development, production, and customer care that are on the front lines and in the trenches? Are these roles not foundational?

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