maintenance technician

customer service representative

superintendent

accountant

project manager

Invitation Homes

The company is still fairly new to property management and a lot of the upper management is inexperienced in single family property management. Training involves shadowing different property managers for the first few days taking your own noted because there is no manuals, before being thrown into a full distressed portfolio which is highly ineffective because there are no consistent processes in place and each person is doing things differently. One senior manager might tell their team the policy is one thing an the other senior manager tells their team something different. A lot of the time you are told to create your own letters for issues where they should have a standard letter in order to be consistent and minimize potential legal ramifications.

A lot of the processes are very inefficient and ancient. For example, you have to manually enter late fees for over 500 properties one by one and you can't create letters through the system, instead you have to use excel and mail merge then go back to the system and make a not, you guessed it one by one, noting you sent the late notice... making it almost a 2 day process. Eviction process is even more tedious and inefficient having to switch properties to eviction status in the system again one by one and then enter a different system to duplicate the same data you entered in one system just so corporate can view a report the way they want it. You also have no knowledge or control of what happens during the rehab/turnkey stages or leasing yet those expenses effect your operating income and thus your bonuses. The company jumped into investing way too fast without considering how property management is crucial to it's success. For a billion dollar company who has been in business for a couple years now you'd think they would have hired the right people and implemented the proper strategies and procedures to ensure their property management teams have the tools necessary to succeed because these inefficient and time consuming processes along with not enough personnel (primarily based on the time it takes to do things) negatively affects the staff's ability to tend to residents which results in bad customer service and increased resident turnover. 

The CEO seems to be making a lot of positive changes but the progress is very slow causing high employee turn over.

Pay is inconsistent with industry standards and with the amount of work and hours required compared to companies I worked for in the past, the employees are grossly underpaid and bonuses are a joke. Turning in bonus reports was another week long process until another property manager (not corporate or upper management even though we asked them for months) developed an excel spreadsheet and report which drastically reduced the time to less than 30 minutes. A lot of peers were known to help establish tools to help the team and in return the company but they never got any praise or even recognition for their efforts.

In appropriate behavior amongst the lead/supervisors as a result of the poor, disorganized, immature, unprofessional, 
unethical management at least in my department. It is a very jr high school type of environment. It's like kids telling kids what to do. And the office chit chat is extremely derogatory, loud, abrasive and completely unprofessional. They talk so badly about the clients which happen to be the real estate agents who produce the people who lease the homes. They produce business for the company. It's more than distasteful. It is horrible customer service.The most disappointing thing is that the management is always in the center of it and most of the time the ring leader. Not to mention, managers and subordinates carry on intimate relationships that everyone seems to know about but won't report it because they are afraid of the retaliation of getting fired. Managers cover up supervisors poor and unethical behavior in the work place on a daily basis.

There is so much more deplorable situations I have experienced in such a short amount of time that make each day feel like misery. These are just a few things that let me know it is time to keep looking. They treat you like low class workers or shall I say, peasants. And you dare not to speak about anything, not even to human resources, because your job will for surely be over with. It's never management's fault because they cover for each other to keep their cliques together. 

Yes, sadly there is a long list of concerns and disappointments. This has been a huge slap in the face for me. I was very excited before I started. But, that excitement soon disappeared after my first week. It felt like being in jr high school surrounded and bullied by the bullies on the football team or the "popular kids". 

The work environment as a whole is unproductive and the opportunity for growth does not exist unless allow them to walk over you for at least a year or two. But, if they feel intimidated by your experience or if you do not join their cliques, you are as good as gone because they will build a case against you and make you look like the bad guy until they either get you fired or push you until you leave.

Co workers voluntarily vent their frustration on a daily basis and seems to be the same feelings across the board from each person who randomly offer their opinions. 

And I thought it was just me. But everyone seems to feel the same. 

It's really not worth wasting your time especially for such low pay barely enough to pay rent. Here today, gone tomorrow. It's a revolving door. And back to my beginning thoughts, it has everything to do with the poor management and unethical environment.

As the subject reads, one of the best things about working at IH was some of the people that I met. There are a lot of great people that work at this company that want to do good but there are obstacles. 

I worked at IH for 11 months and on my first day I noticed a company that has existed for 12 years is still in start up mode. It took a me 2 weeks to even get my equipment to do my day to day, so by the time I got my laptop I was essentially two weeks behind. 

There is no “training” at this company, your first week you will participate in a 2 hour zoom meeting from Monday-Wednesday learning customer service fundamentals and some background of the company. After that you are immediately thrown into your job role and essentially have to figure it out on your own. Once you do get the hang of it they often change or update a system causing you to have to re-learn the entire thing (I’m laughing writing this cause I’m just now realizing how ridiculous it all was) invitation homes does not focus on growth and development. If you are identified as being skilled in your job role, your leadership has the ability to block your advancement to a lateral position or promotion and will frame it as “You’re too much of an asset to lose from this team” this literally happened to me. 

There is no Work/Life balance working here. Most days when I got off, I couldn’t stop thinking of the insurmountable amount of work I had assigned to me. For about 180 days I was the only person in my job role having to tend to the maintenance side for close to 10,000 residents in the market. I was burnt out my first 3 month of working at this company due to how much I had to do every day. 

The national/corporate team at this company really makes sure you are aware that you are not nor will ever be one of them. 

But, like I said in the beginning you will meet some cool people for sure, IH knows how to pick very solid employees however they don’t have the ability to keep them because they keep adding more houses and residents but never add more people to do the work 

Invitation Homes is not my cup of tea, however it may be a place that other job seekers may be interested in.  They are beginning to try and become more corporate, but they don't even realize that most corporate organizations don't act like them. So please take the time to read my review below and if you think this is a good fit for you by all means go for it.

There is no such thing anymore as a work/life balance at this job.  Supervisors are pretty strict on time, even to those who aren't repeated offenders. 

If you are looking for a place to advance or become more knowledgeable about real estate...this is not the place.  They offer little to no training and becoming promoted in a position depends on who you know, not what you know.  

If you are looking for a place that admires and honor hardworking employees...this is not the place.  They will admire you by giving you more work.  


Millennials...you've been warned.  They have currently banned all social media websites and streaming services.  I am a firm believer that people come to work to work, but it never hurts to have a 20 sec "checking in on the world" break.

My review may not move someone to accept a position here, but you have been warn.  If you are looking for a place that will help you to provide for you and your family and will give you that 9-5 work experience then this is your place. The company is currently in a re-branding which they are working to make their reputation with the consumers a more better experience, but I do believe that starts within.  If the company had more people who actual love working their, then they would see better results with their residents.

Accounts Payables
I loved this company!

•	Supports California Regions to include 7,219 rental homes – Inland Empire, Los Angeles and Sacramento Supporting about 50 people from the 3 regions
•	Processes tenant refunds, Agent Commissions for renting homes, Voids, reversals, Stop Pays, Reissue’s, Vendor information, Property info, Printing checks, excluding checks, logging checks, duplicate payments, manual payments
•	Contacts the field to request New Vendor set ups and assists with activating property codes for unpaid invoices
•	Processes incoming invoices in accordance with established policies and procedures
•	Responsible for maintaining accounts payable logs and interacting heavily with on-site property managers.  Inputs and process invoices accurately and timely in accordance with established policies and procedures
•	Verifies that invoices are accurate, appropriately approved, and researches past due
•	Processes, matches and prepares checks for distribution
•	Maintains accounts payable logs including new vendor log, unsupported check log, and various added logs
•	Ensures that errors are corrected and information is timely communicated to property managers
•	Provides customer service, research and training to on-site property managers regarding accounts payable policies and procedures
•	Inputs and maintains vendors in the accounts payable system
•	Maintains records for all accounts payable transactions
•	Complies with all Company National Standards, applicable local, state, and federal laws

I've been with IH since the beginning in leasing. We have had no less than 6 leasing directors. Most have not been an asset or in any way, shape or form helpful. With constant changes to policy I can see why. Agents are independent but required to attend meetings that get cancelled at the last minute often enough that this impacts business and is disrupting to daily schedules. They have changed compensation package, I don't know how many times. Always for less.

Support staff is sub par at best and another management nightmare. Lease prospects would get different feedback from staff than the leasing agent. Different staff member, different answer almost every time! They have a great real time app for internal communications but it's not utilized because no one wants to put anything "negative" on it. Thereby rendering it useless for day to day work & record keeping.

Only reason they get two stars is when homes are newly re-done they are secured (new locks with every lease turn) and are indeed lovely. But ONLY when they are newly redone. Re-leased homes are often a mess.Agents have to push for replacement blinds, new carpeting, cabinet refinishing, hardwood floor maintenance, etc.Their best policy is they don't show homes while tenant is in them.

Be prepared to always cover yourself and document everything from the lies being covered up by management. Be prepared to be made to look stupid, with no real help or support with issues in the field. You will work very long hours and even though you put in long hours and give it your very best, it will go unnoticed. Your calendar will be loaded with multiple task, such as move out visits, move in orientations, evictions, 7 day notices, handling HOA violations, dealing with angry residents,  Escalations, on top of managing vendors/contractors who are sometimes not even prepared to handle multiple homes and meet deadlines. Also you will still get in trouble for that as well. There is very poor training and management is very discouraging and not really supportive in the field, and if you do reach out they ask why this was missed etc.. Very toxic field supervisors and liars, if they don't like you, make sure to document everything and be prepared to reach out to HR. With a little more time, I could be a rock star at this job. But you will burn out and lose trust in the management team, you can't count on them for help, you will feel you don't have anywhere to turn or reach out to. They only look after themselves. My spirit is crushed and no longer have the courage to do task without feeling like your going to get in trouble, it is the worst feeling in the world. I recommend, to look elsewhere.

IH overall a good company for employees. The resident side is subpar. They really focus on putting bandaids on our homes and moving residents into bare minimum homes. Frequent issue with newly moves in resident due to poor rehabs. Rent prices to not match quality of homes. But they treat employees pretty well. Unfortunately it seems impossible to advance from the lower end of the order of important departments. In essence there would be no invitation homes with our OPS support. As a coordinator we need to know the basic ins and out of every single function of this company. We need to know how screen applicants, weeding out frauds, drafting leases, understanding rehabs/turns, pricing, money management, basic HOA knowledge, federal housing laws, occupancy, etc. we are one the most multifaceted individuals and should not be looked over. We carry so much knowledge and the amount of things we are responsible for equate for awesome advance in any area of the company. Sadly I will be leaving very soon due to this reason. They are excessively adding overseas contractor paying not nearly half of what we make. Significantly increasing workload to a point of it not being manageable. Management does not care and just seems to be waiting for the last of the permanent employees to eventually leave to allow for contractors to take place. Do better IH. 

What is the best part of working at the company?
The best part of working for Invitation Homes was definitely the shortcuts we were expected to take when rehabbing properties. It was also admirable the way they nickel and dimed their tenants upon move out for every little blemish on the homes even though they rarely allowed us to repair anything correctly so it would last. But the absolute best part was the way they grossly underpaid their subcontractors.

What is the most stressful part about working at the company?
Knowing that we were doing the absolute least we could possibly do to make the homes livable for tenants who were grossly overpaying for rent.

What is the work environment and culture like at the company?
If you worked in the office I hear it was great, weekly lunches and other activities to show you appreciation.... But if you work in the field and actually do something you were largely ignored and never given a thought.

What is a typical day like for you at the company?
Driving, the schedulers apparently don't own clocks or maps. It's very common to drive an hour or more between appointments and pass other superintendents on your way going the opposite direction. it was also very common to end your day an hour or 2 from home.

Being a project manager for Invitation Homes had a lot of positive traits, It was ever changing and high stress which kept me on my toes and always motivated to get things done as efficiently as possible. Unfortunately the job culture was extremely negative with no upward mobility. The management team was not fully aware of the daily tasks needed to perform my job and the jobs of my coworkers so they had unrealistic expectations and overwhelming requests. There was quite a bit of turn over with the company for these reasons and most people felt they were severely underpaid for the amount of work required during the day. The hardest part of my job was not the workload or the work itself but getting the necessary tools from management to do my job successfully, The approvals needed were never done on time by management which set my workflow back and in turn looked poorly upon my performance. Management was a huge setback for myself and the rest of my coworkers as a while. I really enjoyed the work I did on a daily bases, I made a lot of business connections and learned a lot of beneficial skills to develop my career.

Top Job Titles	Average Salary
Maintenance technician 5 salaries reported	$26.84 per hour
Customer service representative 3 salaries reported	$25.51 per hour
Superintendent 1 salary reported	$65,000 per year
Accountant 1 salary reported	$28.00 per hour
Project manager 6 salaries reported	$64,181 per year

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