office administrator

Isaiah House, Inc.

I worked here July 2023- September 2025. A typical day at work was to clock in, then start working. I was fortunate to gain more experience in my field to be able to take with me elsewhere. At first the environment of this job was amazing. I loved it. However, about 10 months after I started here it started declining. The management in my department did not provide help as they should, played favorites within my department, and all around was uneducated in what our job consisted of. We could not ask our team for assistance, we had to ask our bosses however, there were plenty of times they would never even get back to us on issues. I caught onto things and brought it to their attention just to be met with no response or “they were looking into it.” Just to never be told anything again. I’m hoping the new CEO can bring back the mission of IH. Poor previous management ruined a lot of views on IH. They also lay off like crazy, then fight unemployment saying “you broke work policy” I know at least 3 people this happened too personally. In my opinion, there needs a total reconstruction to be done of certain departments. 

The goal of working in recovery is to help those who need us without the worry of paying huge bills. When I worked here IH was very money hungry. 

Like I said, hopefully under the new CEO this place will get better. The previous CEO ruined this company. 

What is the best part of working at the company?
The willingness of all staff here we put our all into this job to make it come together as a team to better our clients and their wellbeing. 

What is the most stressful part about working at the company?
Well most jobs have its stressful issues but I can't really think of anything that stresses me out this is an amazing job and environment to work in .

What is the work environment and culture like at the company?
Well it's an amazing environment we all are here for our clients of course but each other as well this is a place we're whatever you believe is your belief but they do not look down or judge you here we just respect each other and of course the rules we have at every job and we love and help one another this is like family not just a co worker.  This is an amazing environment. 

What is a typical day like for you at the company?
Well I come in I see how the days been I check on my clients see how their doing I get settled in do my notes and things I socialize talk with my clients see how I can help them make their day be a little better in anyway I check in with my team and do what else I need to do. We're a team here all the works not just on one we help each other .

The good: Most of the clients are amazing and truly do want to have long term sobriety. The program if completed does work. It’s beautiful to watch clients blossom and grow in their recovery. You will have a true sense of purpose. Many of the staff members are easy to connect with and truly care about inclusion of others as well as what is best for the clients. You will learn a lot at IH. Depending on your supervisor they are usually flexible with other obligations. 
The bad: Some of the staff are jaded and it can be a little cliquey at times. Everyone is overworked. 
The ugly: It is extremely disorganized. Upper management does not effectively communicate with staff. The people in supervision roles are not effectively trained. They expect you to work as a salary employee on an hourly income. They add more tasks onto those who are already drowning but also don’t allow you to work overtime so in order to get things completed by deadlines you may have to work off the clock. There are no clear guidelines for expectations of the employee and no clear roles which creates more chaos and confusion. 

What is the best part of working at the company?
Working with the clients. If you have a passion for working with clients to help improve their lives, there is ample opportunity to do so.

What is the most stressful part about working at the company?
No work life balance at all. Being paid a salary and expected to work every day of the week. There are no true days off. 

What is the work environment and culture like at the company?
It depends on which location you work. The staff at different locations can make it or break it.  There are too many chiefs.

What is a typical day like for you at the company?
Come in at 7am, make a checklist of things that must be completed for the day. Check a million emails. Teams is constantly running and messages are constantly coming through that need to be read. Prepare for your group. Conduct group and complete documentation for group. Lunch time. Begin seeing clients as they are available due to conflicting group attendance. Basically, it is organized chaos. Typically leaving the office at 5pm and still having work to complete including ASAMs.

What is the best part of working at the company?
Its a great team that helps to save lives, and guide people into being productive, compassionate citizens of the world. Its very fulfilling work and with great fellowship. 

What is the most stressful part about working at the company?
Its not stressful working for the company its the type of work that we do itself that can sometimes be a little stressful.

What is the work environment and culture like at the company?
Great environment,  fellowship, great teams, very brotherly and sisterly and supportive.

What is a typical day like for you at the company?
Getting to help others in their recovery journey, peer support,  transporting clients for medical and educational purposes.

This company does not pay well. They do not respect their employees and are very "clicky" if your not in the chosen group of people then your going to have continuous issues working for this company. They are supposed to be a Christian company however their management does not carry themselves as such. I enjoyed helping the clients but other than that I was miserable the entire time I worked for Isaiah house. They had an issue with everything I did and constantly made me feel less than and Inadequate. So thankful I got a different job. 

What is the best part of working at the company?
The people doing an amazing thing for others.

What is the most stressful part about working at the company?
Dealing with the clients. At times they could behave like children.

What is the work environment and culture like at the company?
They both are really good . The environment sports individual growth.

What is a typical day like for you at the company?
I come in talk with my supervisor to see what l is going on with transport and an issue that there might be.

What is the best part of working at the company?
Talking with the clients when the are really struggling and just give them words of encouragement.

What is the most stressful part about working at the company?
When the clients decide to leave treatment .

What is the work environment and culture like at the company?
Very positive! Best group of people I have ever worked with.

What is a typical day like for you at the company?
Clock in, check board and computer fot new clients. Do a walk thru , take the ladies out to smoke then it bed time lights  out.

Poor executive management, not inclusive for diverse populations, nepotism. If you are not a graduate or family you are an outcast.  Each department is an island and poor communication between departments.  Expected to work in an internet driven environment with service  frequently down daily. Expected to use an EMR that both are not accessible, not user friendly, and often hard work is lost by the EMR. Ethics and morals are questionable.

What is the best part of working at the company?
The experience of getting real love

What is the most stressful part about working at the company?
Not being able to help someone 

What is the work environment and culture like at the company?
Positive most of the time but it has its down time

What is a typical day like for you at the company?
Problem solving most of the time. Getting with different departments seeing what we can do to help

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