barista

quality control associate

assistant manager

team member

store manager

Its Boba Time

I works at Its Boba Time in Rancho Cucamonga for a total of 3 DAYS!! The first day I got into work I was shown where a couple of ingredients were and after a total of 4 minutes, I was told to start making drinks. At the time there were many people ordering but I felt I needed to learn more things before I starting serving anything to the public. For the most part all of the employees are nice and very helpful. On my third day here I was asked to leave an hour and 30 minutes earlier before my shift was done because it had been a “ long day” as said by my shift lead. I asked multiple times before leaving early if he was sure and if there was anything else I could do to help. I then got my schedule for the upcoming week and the next day I was told OVER TEXT that they will no longer be continuing employment with me. I fully respect if the owner felt I shouldn’t be at that company anymore, but at least give me a warning, more time to learn, properly train me, and handle the situation professionally by taking the time to talk it out with me instead of shooting me a text. 

The job is easy and making drinks can be fun, but the management is horrible. The managers are hypercritical, verbally abusive and like to micromanage. Even when they're not physically at the store, they constantly watch the employees through the store cameras and will bring up the employees' "weaknesses" and "bad behaviors" during their monthly performance evaluation, which is excessive for a minimum wage fast food job. They will also expect employees to prioritize this job over every aspect of their life, and will guilt trip you for needing time off, even when you're sick. Many employees who were good workers have quit over the stress management put them through, to which the managers conveniently blamed it on "this generation doesn't want to work anymore", instead of reevaluating their management style. This is the reason why they're constantly hiring, since most new hires last less than one month and old employees have all quit. Save yourself the stress this place will put you through and apply somewhere else. 

Seriously don’t do it. I don’t know how it is at other locations but the Duarte location specifically is absolutely horrible. The owners will do everything in their power to avoid taking responsibility for their wrong doings and even though they lose employees at fast rates, they can’t fathom the idea that the problem is them. They constantly nitpick everything, refuse to be accommodating, and expect you to make this minimum wage job your main priority.The coworkers are the best part of this job, they make the job fun. The days where the owners aren’t at the store, are the best days because you don’t have them there to add unnecessary stress. It’s rare to find a customer service job where customers aren’t the worst part, but the customers were always so friendly and kind it was just the location owners who were the problem. Making drinks was easy to learn and fun to do, but it wasn’t worth the little pay and unnecessary pressure they put on you. 

My experience at Its Boba Time was one of the most enjoyable food service jobs I've had yet. Management places an emphasis on teamwork and communication which benefits us all to build strong bonds. The tasks are relatively easy and separated into different positions so the work doesn't fall all on one person. Learning the recipes and menu makes customer interactions more enjoyable and smooth. I would say depending on the location, the rate of customers will vary which will shape the amount of workers you'll be working alongside. So rushes might be a little more stressful, but with efficiency and practice it should be fine! I would say be prepared for a fast-paced environment so good effort and efficiency skills are expected! Other than that, I would definitely recommend working here for someone that likes being productive.

I worked at one of their many stores.
They were flexible to my needs to only work nights and the trainers were open to any and all questions about their processes and how to do them.
the job for the most part was upbeat with its busy moments but was overall doable. The only thing that would concern me is although they are open to suggestions on ways to improve work flow or make it easier for your team/store. If its an inconvenience to the people above you its most likely not gonna fly. also that is a concern they overall are helpful to you when it comes to outside life.

i believe it was a very toxic work environment at the location i worked at. definitely had the group of mean girls you’d see in high school who grouped together.  from experience with my new job, the training at its bobatime sucked. you were trained one on one your first day only, asking questions felt like a bother. managers typically “quizzed” you on measurements/recipes. we had tablets to look recipes up but they were difficult to use bc of where they were placed. the only thing i really liked about the job was how flexible it was with requesting days off, but with that sometimes we were understaffed. typically there was like 4-6 ppl on shift and with the rushes it got pretty crazy. 

Depending on being an opener and  closer, the tasks are quite different. When it comes to working in the morning, you're responsible for cooking the boba, brewing the teas, and stocking up the fridge with fruits, toppings, pre-made drinks, etc. As for working at night, you're responsible for disposing the remaining supplies as well as cleaning the shop so it's ready for the following day. The main common task(s) shared regardless of the time you work is taking orders and making drinks. On occasions, it does vary between openers and closers on who cleans the equipment when necessary.

Coincidentally, my most enjoyable part of the job yet the hardest would be the deep cleaning and the preparation of drinks (specifically during a rush)

DON'T work here!! The owners at this Duarte location are the WORST employers I have ever worked for. The owners will pick on you periodically, they will belittle you any chance they get. They are the reason they lose employees every week but will not admit to it. They are oblivious to how they mistreat their employees thinking that they are perfect. They are not fit to manage a store! The owners often made me stressed and cry on almost every shift I had with them. The coworkers are honestly the best part of the job. I got to meet such nice people! The job was pretty easy, the drinks were easy to grasp. It took me about a week 1/2 to get the basica down.

The interview process at It's Boba Time was fairly easygoing. The manager had a nonchalant attitude that made the environment calm and gregarious. At this location, applied knowledge of the recipes is required at all times. A typical day consists of making drinks, cleaning, talking to customers, and making other foods. The environment of the work setting was enjoyable as the other coworkers were understanding and caring individuals. The hardest part of the job was dealing with hot foods and liquids in the summer when the AC would go out. The most enjoyable part of the job was getting to work with a variety of individuals that have a different story to tell.

Franchise owners that do not respect the company’s core values. They believe they can run things differently than expected from corporate. They fire people for doing things correctly because they expect you to cut corners to save them money. Breaks are constantly missed and there is no compensation when it happens. Constantly short staffed because workers realize they are disgusted by working in such a toxic environment. Locations may vary greatly but STAY AWAY from the San Fernando location, especially if this is your first job. 

Top Job Titles	Average Salary
Barista 5 salaries reported	$18.00 per hour
Quality control associate 3 salaries reported	$70,000 per year
Assistant manager 1 salary reported	$17.50 per hour
Team member 1 salary reported	$24.00 per hour
Store manager 2 salaries reported	$49,522 per year

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