housekeeper

guest service agent

custodian

maintenance technician

front desk agent

J&P Asset Management, Inc.

A typical day at work consists of being a support to General Managers from Payroll standpoint where personal communication is encouraged to keep relationships healthy. We have plenty of opportunities to be heard in our concerns with many points of contact to assist in achieving goals.

The growth opportunities are INCREDIBLE. The CEO himself often speaks frankly to us of how pleasing it is that in this company an entry level employee can excel to become a GM and beyond! We have seen this time and time again. If a person is willing to put the work in, ask questions, genuinely yearn to constantly become better, then they are rewarded for that hard work. 

Much is to be expected as far as performance excellence, but with the support that you receive it really is nothing to fear.

I came to J&P from a job where I could not get anyway, even a lateral move, because somewhere along the line someone decided they plain did not like me.
That type of culture does not exist at J&P. If a person is not meeting expectations, I have seen leadership FIRSTHAND take responsibility and figure out how to support a person and make sure they max out their bonus possibilities (make sure they get PAID - contests, other rewards etc).

This company is truly unlike any other. If you want to be a part of a REAL TEAM, be supported, learn and grow, then JOIN J&P.

I am writing to share my experience during my time at WoodSpring Suites. I want to begin by expressing how much I truly loved my position. I took great pride in my work, valued every guest interaction, and am proud to say that many of our guests expressed their appreciation for the service I provided.

However, I feel it is important to address certain concerns I encountered during my employment. Unfortunately, there appeared to be a lack of accountability among management regarding staff behavior. Despite several instances that warranted attention, management often failed to appropriately address issues or support the team. Furthermore, I observed instances where one of the managers heavily relied on one hardworking employee, leading to an imbalance in workload and team dynamics. It was also concerning to witness management engaging in unprofessional activities, such as drinking and smoking with employees, which I believe compromised the professional standards expected in the workplace.

While I am grateful for the opportunities and relationships I built during my time at WoodSpring Suites, I believe honest feedback is crucial for growth and improvement. I sincerely hope these matters will be taken into consideration to enhance the work environment for current and future employees.

Thank you for your time and understanding.

A typical day at J&P is long and stressful, with minimal compensation and little to no support from corporate leadership. The company imposes unrealistic expectations on property-level staff while providing inadequate resources, often leaving employees to manage overwhelming workloads with a skeleton crew. Micromanagement from corporate, disconnected from frontline realities, further adds to the strain.

J&P appears to be a starting point for individuals struggling to find employment elsewhere, with some part-time positions offering on-site living as a rare benefit. However, wages are lower than fast food industry standards, and no benefits are provided. The workplace culture is marked by questionable ethics, unprofessional behavior, and management that either overworks dedicated employees or neglects responsibilities entirely.

The most challenging aspects of the job include dealing with difficult and sometimes dangerous guests without adequate support, lack of fair compensation, and insufficient training or hiring assistance. While some flexibility for appointments is allowed, employees often struggle to find coverage, making time off difficult. Ultimately, J&P provides valuable lessons in self-advocacy, but its toxic work environment and lack of ethical leadership make it an unsustainable long-term career choice.

At the beginning, it seemed to be a good company when you interview with them they make it sound like it’s a great company to work for then as time goes on you find out the truth that you’re actually working for a company that don’t care about their employees, guest, or the hotel, all they care about is money. 
It’s really sad when employees are buying breakfast, cleaning supplies, laundry supplies, supplies for the hotel out of their own pocket to help make the guests stay a little more comfortable. 
The fire alarm went off a couple times and the fire department had to come it happened early in the morning everyone had to evacuate. The front desk had to call the alarm company every 12 hours to ask them to shut the alarm off because the company was too cheap to fix the problem. Had there been a real fire the guest would’ve been in trouble because the alarm wouldn’t go off.  The problem still hadn’t been fixed when I left. There was mold in a room that hadn’t been fixed before I left either by the time I left. 
When this company took over, everyone was working full-time and this company took and cut everybody’s hours, by the beginning of January 80 percent of the company had quit and they wouldn’t hire anyone new. There was no benefits except for the general manager. They kept your hours at 25 hours so they didn’t have to offer insurance and it saves them money. 

I was really excited to work here. Was promised a range (32-36) during interview and then (35 one week and 30 the other) a different one during hiring, but it was decent for the job. 
Was left alone on my 3rd day there. After having been injured by a guest on my 2nd day. The manager and supervisor were very willing to help the first couple of weeks, but then I kept being told to "follow protocol". I had never even been given a login for the digital learning platform. I started March 2nd and didnt get the login until April 13th. 
I enjoyed the work quite a bit. Until corporate decided that everyone's hours needed to be cut, and then the work doubled because we did not have a GSR opening anymore, and we were down to 1 maybe 2 housekeepers a day. It was a mess. 
I tried to stay but unfortunately due to having bills to pay, I had to leave. 
I cannot recommend this job, because while they may pay more than normal for the job, the schedule will change constantly. And hours may be cut severely during "slow" season. 
Everyone I worked with was nice though, and worked hard. 

Low pay to start, locked hourly so no raises ever. They expect the lower level employees to do  3 or 4 jobs for the price of 1 with very abelist policies regarding what is required from desk workers, not everyone is physically capable of doing every job, that's why they applied for a desk job.  Major lack of support for onsite management from the higher ups. Lots of positivity in person, but the paper trail record of emails is mostly negative. Misleading info on what the various positions entail, expectations raised every few months. No full time positions for base level employees, no holidays or paid time off. When starting a new business it's simple math on how many employees you need and what should to be done to succeed locally. This company just dumps everything on the onsite people and then blames them for mistakes that should have been fixed on a corporate level. Won't address or fix serious issues with operations. If you make record numbers they just say everything they think you're doing wrong instead of acknowledging all the hard work you and your coworkers have put into their business. Ungrateful, unhappy workplace. 

Buckle up.

This company is incredible. They have boiled down what it takes to run a hotel in the most efficient way possible. They generate a ton of revenue for their owners while keeping expenses under control. This formula has led to big returns for the investors, which has led to massive growth for the company.

This has led to a ton of opportunities for dedicated team members to rapidly grow their careers. More than half of the field leadership is made up of people who have been promoted internally, which is great to see. A significant number of GMs started here as Housekeepers, which is also excellent.

However, the work is real. The PM team is kept on a tight budget with high expectations for rapid deployment. The company is very entreprenurial in vision - big swings - but pushes for quick implementation. 

It's been a great experience so far, and highly recommend for someone who is looking for a place to build a career. The opportunities made available are rare.

As VP of Training and Ops, I’ve had the unique opportunity to grow with this company from the beginning and help shape programs that develop our future leaders. What makes this organization special is its genuine commitment to people!

We don't just talk about internal growth, we live it. Programs like Rising Star have helped countless employees advance their careers, and I’ve seen firsthand how investing in people transforms culture, retention, and performance.

Leadership encourages innovation, accountability, and collaboration. The support from ownership and cross-functional teams makes it possible to turn ideas into results. There’s always a focus on excellence, but also on balance, empathy, and doing the right thing.

I’m proud to work for a company that is growing responsibly, developing talent, and genuinely cares about its people and the communities we serve. J&P Rocks! 

Company seems proud that at GM level or below there are no annual raises.  Work for them 10 years and have the same salary that you came in at.  All hourly employees on staff will not receive raises either.  Due to inflation, you make less money than you made the year before.  Expensive health insurance policies that offer mediocre coverage.  PTO is about standard.  Continuously adding to gm workloads.  Turnover for gm's is usually fairly low within this industry but this company is the exception.  In the time that I was with this company we had 6 gm's leave or be terminated one district.  Police out at most properties at least weekly.  Many locations and rough clientele.  

What is the best part of working at the company?
None of it. It was very poor leadership and everyone is a liar.

What is the most stressful part about working at the company?
No one was willing to help you solve problems you are supposed to solve. I needed overrides and other people to execute the next step and I was insulted and never helped.

What is the work environment and culture like at the company?
Poor, the hotel was in horrible condition and the culture was not welcoming and not helpful. 

What is a typical day like for you at the company?
Stressful, chaotic, uncooperative

Top Job Titles	Average Salary
Housekeeper 286 salaries reported	$15.31 per hour
Guest service agent 267 salaries reported	$15.30 per hour
Custodian 247 salaries reported	$15.32 per hour
Maintenance technician 145 salaries reported	$20.12 per hour
Front desk agent 63 salaries reported	$15.34 per hour

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