sales associate

assistant manager

factory worker

seasonal associate

stocking associate

J.Crew Factory

The other sales associates are really nice and make the work fun. During the summer there's a lot of hours but in winter there's a lot less. 

You don't get moved around much. You're usually assigned to women's register, women's fitting rooms, or upstairs in men's. You stay where you're assigned for nearly the whole shift, other than to cover other people's breaks. Male associates are assigned to the men's section 90% of the time and barely trained on women's, kids, or fitting rooms. The most you'll move around is in the summer, when there's more people on the floor. 

If you're not a male sales associate, they take a few weeks before they train you on register.

Most of the managers are good. The store manager is great. They follow the "customer is always right" rule to a T. The company (and sometimes the managers) will take the customers side even if the customer is in the wrong or mistreated an employee.

The only full-time positions are managers. No full-time sales associates.

Benefits for part-time are pretty standard. 401k matching once you're over the age of 21 and have worked there for a full year. The employee discount is pretty generous and there's special deals for employees every once and a while.

Selling credit cards and getting email addresses is pushed very heavily.

The hardest part of the job is dealing with rude customers/hagglers. Lots of rich middle aged white ladies from Florida in the summer. Customers try to haggle at the register for lower prices which isn't allowed. French-Canadians visit the outlet a lot in the summer, it can be difficult to communicate with them due to the language barrier.

You may have a better chance selecting another location to work. If you sense the environment is not good at a location request a transfer immediately or apply to different position within the company.

The FT SD and AM are extremely pompous under their saccharine appearance. They will cover up all unprofessional behavior from higher managers. The SD feels insulted if you do not mention their title, they don’t want to be seen as a regular SM. A title is never a tell all, many can be in a different position and complete the same amount of work; it just depends on the company. Unnecessary micromanaging from the AM who did not have expertise in management and abused their position; even though one is with a company for a long period of time that doesn’t mean they have management experience. Some people are not open to learning from someone with experience, they just create issues for the other person. If you speak up about how you feel you are meet with a ridiculous amount of false accusations. Even though you give full control to these managers it would never be enough for their satisfaction. 

If you are faster at your job, can work with clientele professionally, can actually run a business, can communicate clearly, and have the skill set for this work be cautious!! Other managers will take that as a threat to their position and act out on it. This is a place where personal issues are brought to work. One manager had their spouse constantly calling the store to have a 20-30 minute conversation while in the store front; clearly ignoring clients. Obstacles are created in many ways for those who can do better.

Typical day at work here depends on the shift but days were always fairly stable in procedure. Opening crew comes in early and begins recovery and replenishment of stock for the start of the day. Weekdays sales begin slowly and become more steady through the day. Mid shift files in and the opening crew begins breaks or leave. Sales speed up and focus is less on tasking and more on customer service. Mid shift is spent in zones on the sales floor, greeting, assisting and paying close attention to customer needs and activity there. During a lull in activity, we clear our fitting rooms of all clutter and re-standardize the left over merchandise to be placed back on the sales floor. The closing shift varies from week night to weekend nights. Monday through Thursday, closing changes quickly from focusing on slowing sales to tasking and more replenishing and re-standardizing stock in preparation for end of day. This is a J.Crew Factory in a large outlet mall complex. Our main objective is to adhere as well as possible to maintain J.Crew's  standards and customer service is always the main focus but the company also encourages us to be a fascinating, fun and exciting crew off and on the sales floor. I loved this job. I loved the people I worked with day to day.

My experience at this company was mixed. Training was minimal, and while the job itself was manageable, growth opportunities were limited unless you fully adapted to the competitive environment. The workplace had a strong focus on internal groups, and if you did not align with them, it could be challenging to integrate socially. Feedback was inconsistent — mistakes were not always addressed directly, and communication could sometimes feel indirect or passive-aggressive.
I did not receive formal evaluations, and training often consisted of seeing tasks demonstrated once or twice without follow-up. The environment placed a high emphasis on competition for sales.
On the positive side, management was flexible and understanding when I had another job, and scheduling accommodated my needs well.
Overall, the role could work for someone comfortable with a competitive, group-oriented workplace, but applicants should be aware of the social dynamics.

What is the best part of working at the company?
The best part about working at J.Crew Factory is the atmosphere. My co-workers were great and it's an overall easy job. You just have to make sure you get credit cards because there's a certain amount that the store has to get weekly and monthly.

What is the most stressful part about working at the company?
The most stressful part about working at the company is basically getting credit cards because let's be honest, the credit card is NOT NEEDED or necessary. So, if you're a person that's not big on credit cards on a personal level, it might be harder for you to get people to sign up for one.  I honestly didn't care about getting people to sign up for it because it only benefits the managers and not the actual person who's getting people to apply for the card.

What is the work environment and culture like at the company?
The work environment is good for the most part. I got along very well with my managers and most co-workers. 

What is a typical day like for you at the company?
A typical day is keeping the store neat and clean. Clothes had to be neatly folded and have the correct sales tags etc.

What is the best part of working at the company?
Really can't think of anything. Maybe hours are plentiful most of the time, but not much else.

What is the most stressful part about working at the company?
J. Crew Factory is just that - factory work. You are back and forth and, on your feet, all the time. You are always picking up clothes, sorting clothes, walking from one end of the store to the other. Management, and their are many layers, micromanage. They follow you around and ask, "How's it going?" when they are only interested in to see what you haven't folded correctly, or buttoned completely. 

What is the work environment and culture like at the company?
Micromanagement. They just won't let you do your job. Really, management only wants the place to look good so they can look good to corporate. Most managers (and all their unnecessary layers: store director, associate manager, multiple assistant managers) are too young for the positions, have limited experience and maturity for their age (20s), hide out in the back, or on the computers, and just micromanage.

pay was decent but nothing remarkable. it's your standard retail. employees got a decent in store discount and a free selection of clothes of their choice when we first opened our location. however my opinion changed when they decided to abruptly ghost me and many of the other staff members with zero notice. i messaged them multiple times both via phone and email and never once received a response, other than a measly four hour shift one day and a "we'll talk about it later." i knew they overhired when they first opened the store but an email letting me know i was being layed off would of at least been nice. i was lucky to even find another place to work because these guys totally left me in the air with "oh dont go yet" without actually giving me shifts to work. very unprofessional of the supervisor and i would not reccomend anyone work here if theyre looking to work.

A typical day at work at J.Crew would be coming in to an organized store with organized tasks for the associates to perform. I learned a lot about how a retail company should be managed and customer service. The management team is exceptional. They are always willing to answer questions, always very friendly to the associates and customers. They make it a pleasure to be around them at all times. In my opinion, there is no task at J.Crew that is harder than another. Retail is pretty simple as long as you know how to talk to people, fold clothes, and complete a task when assigned. The most enjoyable part of working at J.Crew in my opinion would have to be the staff. Everyone on staff is a delight to be around. Everyone is so friendly and they are always willing to help whoever might need help no matter what it might be.

What is the best part of working at the company?
The discounts on clothing , the people you work with

What is the most stressful part about working at the company?
The low wages , low payroll hrs . Not enough payroll to support all aspects of the business

What is the work environment and culture like at the company?
Fast paced , never enough time or people to accomplish all that needs to be accomplished on a day 

What is a typical day like for you at the company?
Clock in , touch base with management . Establish goals and priorities , wait on customers , ring up customers, process shipment , process online orders , merchandize store, change promo signage , roll out new product ….

My experience at J.Crew Factory's corporate office was truly rewarding and formative. As part of the merchandising team, I gained hands-on exposure to the full product lifecycle — from initial concept to final buy. I had the opportunity to sit in on sketch reviews and line walkthroughs, analyze weekly sales data, assist with pricing and purchase orders, and work directly in tools like PLM, SAP, and Salesforce. The team was incredibly supportive, and I appreciated how much they invested in my development by encouraging me to ask questions, contribute to discussions, and take ownership of real tasks. It was a fast-paced but collaborative environment, and I left feeling much more confident in my merchandising skills and career direction.

Top Job Titles	Average Salary
Sales associate 81 salaries reported	$16.46 per hour
Assistant manager 36 salaries reported	$22.57 per hour
Factory worker 9 salaries reported	$17.03 per hour
Seasonal associate 8 salaries reported	$15.48 per hour
Stocking associate 10 salaries reported	$1,100 per week

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