director

analyst

human resources assistant

systems analyst

shift leader

J.D. Power

Hello and thank you for an opportunity to describe a typical day
 
TYPICAL DAY
Day starts around 8:30 AM - 12:30 PM - Cold Calling either a designated geographical area , expired listings , or For Sale By Owners.

12:30 PM - 1:00 PM - Lunch

1:00 PM - 5:00 PM  - Open House, show buyers properties, write contracts negotiation 

5:00 PM - 7:30 PM  - Working with sellers on listing presentations

WHAT HAVE LEARNED
How to qualify true potential buys very quickly, how to set up a road map of events for the buys so that they feel comfortable with the process of buying a home and feeling comfortable with the different steps on the way to closing.

MANAGEMENT & COWORKERS 
There really is a team effort among all coworkers management There was never an occasion if I was unsure of what contract to use , or what would be the next best step that I could not ask any of my coworkers. They would take the time to explain and make sure that I really understood what needed to be done.

HARDEST PART OF THE JOB
For Buyers - having them understand that in the last 14 months there has been a shortage of inventory and with that homes had a lot less room to negotiate from their asking price.

For Sellers - having them understand that homes prices had indeed come up in the last 14 month but their homes were still not valued as much as in 2008 before the crash.

MOST ENJOYABLE PART OF THE JOB
Bringing Buyers and Sellers together and negotiating so that it is a win win situation for all parties involved. Bringing either side of the negotiations through all the step  of financing, home inspections , title searches right to closing. Feel that a certain family has trusted you with the important duty of selling their home or helping them buy a new home so that they may move onto the next chapter of their lives.

 







A typical day at work:
A typical day is well-organized, with clear tasks and priorities. I collaborate with my team, automate test cases, participate in meetings, and work independently without feeling rushed.

What you believe you learned:
I have strengthened my skills in QA automation, improved my problem-solving abilities, learned best practices in testing frameworks, and enhanced my communication and collaboration skills.

Management:
The management is very supportive, approachable, and always encourages learning and professional growth. They value feedback and create a positive environment for everyone.

Workplace culture:
The workplace culture is friendly, collaborative, and motivating. Team members support each other, and achievements are recognized and celebrated.

The hardest part of the job:
Honestly, there haven't been any major challenges. Occasionally, adapting to new tools or requirements can be demanding, but it's a great learning opportunity.

The most enjoyable part of the job:
Working with a positive team, flexible work-from-home setup, continuous learning opportunities, and the feeling of being valued make the job very enjoyable.

I work from home 3 days/week, as I work on a virtual team. 2 days a week I go to a JDPA sales executives office 20 miles from home. Mornings are devoted to e-mails, conference calls/meetings with potential clients, sales force, or management occur in the afternoon. I learned how to select and manage vendors, how to evaluate contact centers against our requirements for excellence, how to take a start-up program to one of JDPA's most successful, innovative group in the 8 years of my tenure. Management has changed as a result of re-orgs that often occur annually, requiring a short window to develop a mutually-fulfilling working relationship with my supervisor. The hardest part of the job is simultaneously working in my official position while working to expand the program offerings.

Working at JD Power has its pros and cons, like any company.  There are days where the pros outweigh the cons, and other days where the opposite is true.

Some of the pros:
-Flexible schedule
-Ability to work from home
-Casual dress code
-Large, reputable company
-401K match is great

Some of the cons:
-Upper management is not trustworthy, in that they often make promises and set goals that they cannot obtain
-The company relies too heavily on their reputation to create business opportunities, rather than updating their product offerings to compete with similar organizations
-Collaboration is encouraged; however, some groups within the organization are given their way even when it isn't the most sensible business decision

At the end of the day, JD Power isn't a terrible company to work for, nor is it a great company to work for.  Depending on your role in the organization, you may find that the pros more often outweigh the cons (with the opposite being true, as well).

I was at JD Power for 2 years, I was told if I could make it past 5 years, things would get easier but I burnt out before I could make it. I love Market research and this was my dream job, unfortunately, due to bureaucratic and organizational changes, it has become a very difficult place to work, especially for those in Research Operations. Management is spread thin and each team has only one person per project and in many cases, multiple projects for one person. I felt very uncomfortable leaving for vacations due to being the only person that knew what was going on on my projects. However, regardless of the poor work/life balance and working late by myself, the people in the office are wonderful. Office activities are a lot of fun, Halloween costume contests, office putt-putt, Tigers games, etc. This is a perfect example of a work hard/play hard work environment, but if you get the wrong manager, you will be working a lot more than playing. And don't expect to get promoted.

J.D. Power as a company is not so bad. 

The newly acquired NADAguides company which became the Consumer Division is a different story. The team lacks focus, very much set in their ways, and not very assertive in the way they manage their product NADAguides.com. The culture is toxic and everyone is in fear of the division being sold or people being let go, which affects the overall dynamic. People are always trying to please leadership by manipulating situations in their favor, even if it means throwing others under the bus. Very cutthroat and unhealthy place to be in. Turnover is also very high. The ones that still work there are just in for the paycheck, which is not even competitive.

J.D. Power should have reviewed their acquisition of NADAguides more closely and looked into the team’s ability. How many of these people really are manager/director material? Do they even have the experience and skills to be in the role? Unlike other divisions, Consumer is not built on expertise.

At first, they draw you in, sell you on the "inclusive" environment, make you feel special to be a part of JD Power history - but quickly you see you are not accepted unless you think like everyone else.  If you don't fit, they don't take you seriously.  Management does not support idea generation from within (unless you are in the "in crowd).  JD Power pushes their reputation as a SME for all things customer service, but abuses their own customers in the long run, leaving client-facing employees to smooth the rifts.  Walking the walk is not in the game plan.  Full, relentless focus on increasing subscription prices and renewals leaves client relationships damaged.  Embarrassing and difficult to maintain company loyalty, when the company doesn't show care or appreciation for the employee nor the client.

It's great due to the people that are hired at this establishment. Most of them are fresh and filled with ambition. (They haven't been told they can't just yet) However the management here is a catastrophe. Too many time are the tickets and stories being changed last minute and shuffled around just because a clear picture was never presented in the first place. The company can be summarized in this exaggerated, yet very frequent statement that said there; "Hey can you program this rough sketch of my idea, but make sure you program fast and leave a lot of extra time for yourself because I haven't decided what it's suppose to be yet."

At first, there was a great work/life balance.  But that has since declined due to heavy M&A activity and new systems.  Integration did not include enough end-users, UAT testing only tested for high-level, out of the box, performance with a small data set. Change management was virtually nonexistent and in the end, we were left with systems that had many issues we did not know about and had no support to work through them. This left many teams working long hours just to do their basic jobs. This has been going on for close to one year with no end in sight. Much of the work being done is not adding value to the business because there just isn't enough time in the day.

What is the best part of working at the company?
It was a pleasure and an honor working with so many Audi dealers and the JD Power team was 1st class. 

What is the most stressful part about working at the company?
The primary goal was to elevate customer satisfaction goal, through on-site observation of dealership processes, identifying areas of improvement,  creating an action plans and processes necessary to correct issues.  The most stress part was delivering finding to the deaker and the management team.  Nobody likes to hear the problems. 

What is the work environment and culture like at the company?
Very professional and transparent company,  focused on results.

Top Job Titles	Average Salary
Director 4 salaries reported	$144,714 per year
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Human resources assistant 1 salary reported	$15.00 per hour
Systems analyst 1 salary reported	$41,563 per year
Shift leader 1 salary reported	$140,000 per year

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