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JACK Entertainment

You can very easily find a career at JACK, but this job is definitely not for the type of person who has Familiar, Medical, or Collegiate obligations. Nearly all positions are considered to be "Customer Service" oriented, and an ability to deal with a vast amount of cultures, backgrounds, and behavioral issues are an absolute must here. Generally, the clientele of the facility are above 50, with all of the pros and cons that dealing with them entails.

The job can be quite strict, and this is predominately due to the vast amount of money going in and out of the building at any given second. Every department has a list of policy and procedures that they have to follow, some of which are lose-your-job strict (such as the tellers and how they count bills or cash out vouchers or their strict no-under-21 policy on the gaming floor for security.) There is a zero-tolerance policy for being late due to the strict time tables that the casino adheres by.

The company has NO sick time, and each department gets approximately 14-21 PTO days. You can get medical leaves of absence, but you must be with the company for around one year before you can get FMLA.

The company runs a 12-Point system for tardiness, sick time, etc. It is very common for people to get "pointed" out for being late or calling off sick. They do not care for the reason - you could have a stroke or be hospitalized during your shift and they'll still point you. During your first 90 days, you will have 4 Points. This place expects you to show up to work on time every day so if that turns you off I'd stay away.

Heads up, any part of the facility that has to do with the horse racing track is considered to be a Union position. This includes the janitors (EVS workers), the Security, and the Para-mutual gambling clerks. I left before the Sports betting was implemented, so I have no idea if they are a Union position or not.

I would recommend trying to land in job in the Surveillance, Bartender, or Kitchen positions, as they generally pay pretty well and their positions are rather low intensity. The highest paying position in the building is the VLT Attendants, but they also have one of the rougher spots considering they have to deal with the public, who can be very mean, sexist, racist, etc.

As for Security, the team that I worked with were really great, the supervisors were great, our manager and director were both awesome people to work with. The position can be chill, but you are dealing with the public, who can be very mean. You are also expected to perform when emergency situations happen (medical emergencies, drunk patrons, drugged patrons overdosing, employee fights, fires, loose horses, vagrants, thefts, you name it). If that scares you, then I would stay away from Security.

Dishonest, inconsistent, devoid of basic decency when it comes to treatment of employees. No accountability for higher ups not providing employees with tools to perform at the expected level! My experience was not unique; I know, because I worked in different outlets, in many departments! I was promised positions, lied to and used! This company advertises for part time positions so as to not have to pay for insurance, yet they force employees to work full time. This causes severe turnover and inconsistencies in staffing! One month u are overworked due to lack of staff then the next month there are way too many on a shift to make any money. They tend to leave quickly due to all the lies and terribly dysfunctional atmosphere! There are some wonderful coworkers and decent direct supervisors. But even the supervisors end up not being on your side due to their need to execute the vision of the company.. which is: do whatever you have to do to cut corners and not pay people what they deserve, while keeping them hoping for a better future. Avoid benefits and put those in charge that kiss the hand of their superiors and are friends of the higher ups; whether they have knowledge & experience or not! “Bare with us” was their constant plea!! Which actually meant.. deal with it (all the inconsistencies, lack of support, mistakes with paychecks, machines not working, not knowing your schedule, being thrown in where they need you last minute because the schedule was done incorrectly.. and all the lies that come along with each of those things they said wouldn’t happen or would not happen again) and don’t expect us to treat you the same! I was not a boss so they did not owe it to me to do whatever I want.. but  I am truly disgusted by the unnecessary false promises. It would be much easier to just do what you say u will do. Hire people who can work full time for full time. Be honest! Do your job as a company to provide staff with basics! To go out of your way to cut corners and figure out how to get around the union.... oh yeah, that’s right, we had the union!! I had a union advocate once tell me that they tell them in the meetings all the basics that must be met; and the company ignores them! She then told me that she doesn’t say anything for fear of losing her job!!! Isn’t that what the union is for?!!!!!! Wow!! I am not exaggerating any of this and there are many more unacceptable things going on with this place!! Just avoid it as a customer and especially as an employee!!  Jack’s, you should be ashamed!!!

This is truly the only company I have worked for in 30 years about which I can say that management, particularly Human Resources, has created a toxic work environment. 
They have willfully ignored even the simplest requests that could make work there much more enjoyable. The contract for non-management employees is 15 months past its renewal date and the offers that Jack Entertainment has made through the unions have been so dreadful as to be considered bad faith negotiations. One of the unions involved, the UAW is clearly either incompetent or just willing to stand by and let the employees who pay their salaries through union dues be taken advantage of by their employer. 
Jack Entertainment has made record profits through its casino activities before and after the temporary pandemic shut down but has made two pitiful offers which were voted down by employees. They have also stopped matching employee’s contributions to their 401ks. 
Safety is another issue at the Jack Casino. Management is so determined to pursue profits that it places employees at risk by ignoring guests who do not mask up properly. It has repeatedly forced quarantine of dealers that it exposes to these dangers for 2 weeks without pay. Also, supervisors are supposed to enforce sanitizing procedures but they are in short supply and do not have the time, or sometimes the inclination to help the dealers and other employees exposed to guests stay safe. 


The switch from Horseshoe to JACK has been anything but smooth. The biggest issue is communication and trying to implement too many new ideas and polices at one time. The moral of majority of the people who were around  before JACK has diminished to practically nothing and many are seeking employment elsewhere. Being a dealer is the easiest but extremely stressful, especially when players aren't happy with game play and the way things have changed. Seeing people start with JACK and leave because they didn't foresee the time constraints or became unhappy is disheartening. Dealers who were around before the transition are leaving because while we were the casino with the lowest base pay, the tips made up for it and that isn't the case anymore. Many dealers who were here before JACK have developed a love/hate relationship. They love their job but hate the company. This would be a great place to work for single individuals who don't have any commitments elsewhere and are looking for part time work.

Jack Cleveland Casino does offer free gaming training (Blackjack training to new hires).  Because of it being a startup company, they are trying too many new things and procedures all at once to see what works.  Many times there is confusion with communication especially with new procedures.  Management has changed hands quite a bit since the opening and I believe that the people that have started there seem to be losing more and more since the change over from Caesar's Horseshoe to Jack Casino.  It is difficult for employees to keep up as management makes changes for better or worse (depending on POV).  We have also been told that Cleveland Casino dealers make the lowest hourly rate in the country compared to other dealers.  Poker dealers are separate from Table Games.  Poker dealers keep their tips day to day and Table Games dealers pool their tips over 24 hour period so the graveyard shift still makes the same as the prime time swing shift.

IF you intend to become an employee, make really dang sure of one thing... That you have absolutely NOTHING on your criminal back round check. Does not matter how minor of a charge it was, or if it would not be related to the job your applying for, or even if it was decades ago. If it's on your record, you more than likely won't get your license and will be looking for a job all over again a month later.
A typical day can either be fast paced and moving like a well oiled machine, or dead in the water like an upturned fish. IMHO, hardest part was when it was dead, and the most enjoyable was when busy. 99% of the Teammates are pleasant people to be around, though gossip travels faster there than a three person telephone game. Management are pleasant as well, but like anywhere you go, if you don't do your job expect them to say something about it.

I loved what I did, would have stayed forever if it wasn’t for management. And quite honestly, it’s not even management in house, it’s above them. People who run the show aren’t even onsite and on the occasion that met are, it’s to yell at someone for whatever reason. In turn, upper management then takes it out on those below them and the cycle continues. They work on a skeleton crew and employees are expected to pick up the slack without compensation. People are doing 2-3x’s more work than they signed on for but are only getting paid that based pay.  I personally had dual titles, and that was fine initially, but as we lost more and more people, my duties changed and it was extremely overwhelming being expected to maintain both roles with high standards. 
I can’t blame in-house management, as I believe their hands are tied. I’ve had the VP assist me before, they’re trying. But can only do so much. 

This company has zero flexibility but if your looking for a job that you can make some decent money this is the place to go. The company does promote from within so often advancement is very possible. This is a 24/7 operation so the only way you get a holiday off is if it  falls on your off day (unless its a mandatory holiday) No time 1/2 and double attendance points if you call off on a double point weekend (mostly holiday weekends or high volume weekends) Lots of high school drama but easily avoidable if you mind you business. Management seems to focus on the petty irrelevant issues vs making the customers happy and keeping the employees happy. Full benefits! You will meet some great people both employee and customers and that will be enough to keep you around till you get tired of the pettiness the off throws at you. 
Good Luck

The culture is bad. Management will help you succeed if you’re part of their “click”. If you are a salaried employee and if they want you terminated, they will make sure it happens. They will find any reason, no matter how silly. HR is very unorganized and doesn’t follow through as they should.  It’s bad when the CEO can’t make decisions because home office dictates everything! Yes... home office dictates EVERYTHING! When you’re told to basically shut up and do the work... it’s time to find new employment. Your ideas won’t be heard and you definitely won’t be appreciated. You’ll be just a body in a chair. They have their own “click” who will be successful. Don’t trust anybody, as they’ll turn on you. As a salaried member, you must keep your mouth shut, head down and do as you’re told. Who wants to do that and walk on egg shells everyday? I did it for too long. I was absolutely miserable my last 4 months employed there.

I was wrongfully terminated from JACK Cleveland Casino due to an opinion, with no basis of fact.

Furthermore, you are REQUIRED to obtain a State of Ohio Gaming License, which I completely understand.   However, they then deduct this amount from your first 5 pay checks.   Due to the incredibly low salary, you will not make any money unless you work overtime.

The union that represents the Security Officers at JACK Cleveland Casino is a union in name only.   They do not represent the employees, nor do are they present on-site unless a grievance is made.

Management does not want to hear any new ideas that could improve the work/life balance of their employees.  New ideas that I proposed, after doing a thorough business review, were described to me as "hair-brained".

Top Job Titles	Average Salary
Casino dealer 16 salaries reported	$21.45 per hour
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Cashier 1 salary reported	$13.75 per hour
Cage cashier 6 salaries reported	$15.67 per hour

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