tax preparer

customer specialist

transformation manager

systems administrator

operations lead

JDA TSG

Training for TTL was horrific.   We spent the first 2 days in our virtual class (out of only 4 days they allowed and would pay us for) with system and computer problems.   No one in my class felt ready to hit the ground running after “training” was complete.  

My own manager was communicative but there were MANY colleagues who didn’t hear from their managers and didn’t receive critical updates on policy, processes and procedures in a timely fashion…..So the whole team didn’t receive the same information at the same time.  

Upper management lacked in openness and gave “canned” corporate answers to questions we had.

The performance metric was a complete joke.   Some colleagues figured a way around getting a negative review which skewed the entire teams metrics and made those of us that didn’t use the shortcut stand out as poor performers.  

The communication channel that was open to all tax experts was filled with “tax experts” that had NO IDEA what they were talking about.  It was crystal clear that many “tax experts” JDA hired were just warm bodies to fill the seat.  The people that suffered were the tax payers who called in looking for accurate tax advice….. they didn’t get it.  



What is the best part of working at the company?
Freedom to choose a schedule that worked for me.

What is the most stressful part about working at the company?
They need a COMPLETE overhaul of who they hire for managers and tax leads. Almost all are worthless when an issue needs to be addressed. Complete silence from managers; tax leads will try to close out the conversation without resolving customer issues. When the customer gets angry because the managers and tax leads are not helpful, then it falls on the Tax Expert, even if the Expert was doing everything in their power to resolve the issue. 

When managers are asked to do work or help, then they'll scrutinize prior work to find an issue. If you say nothing, then it's rewarded by not being on their radar.  If you bring up an issue with a manager, it's almost guaranteed that you will have a 1:1 meeting pop up on your calendar soon after where the manager will chastise you for minor errors and ignore positive surveys. 

What is the work environment and culture like at the company?
Good if you have zero questions. When you have too many questions, then suddenly all of your work is scrutinized because the managers lash out at people for daring to make them do some work.

My experience with JDA was disappointing from day one. Communication was poor from the beginning—unclear onboarding instructions, inconsistent expectations, and minimal support from management. Even when I reached out with legitimate questions while trying to help customers, responses were slow or nonexistent.

Despite that, I showed up and did my part. I was told I was performing well, only to be suddenly locked out of all systems without any notice. I was removed from our team group chat, ignored by my manager, and had to call a higher-up just to find out I’d been let go.

No explanation. No courtesy. No professionalism.

If you’re thinking about working with JDA, understand that you may be treated as disposable—without warning, without respect, and with no accountability from management. I wouldn’t recommend this company to anyone who values structure, communication, or basic human decency.


In my experience working a tax season with JDA TSG, the company is fairly organized with their remote work. They shipped a laptop and all the necessary equipment to work the position very quickly. They offer nice incentives for the final weeks of the tax season (e.g., working x amount of hours during the last week of tax season or during the days leading up to tax day).  Be sure to get these incentives because these incentives make working this job worth it, financially. Hours can be scarce at the beginning since the work is slow and picking shifts is first-come-first-serve. The job is "flexible" in that you can pick and choose from the shifts that are open, but they might not be during the times you want a shift. Those who get onboarded earlier get first pickings. If you're looking to work 11a-3p Mon-Thurs, you may not get this ideal schedule, especially if you are onboarding later in the lead-up to busy season. To be clear, this is heavily a customer service role. You will be on camera or phone or chat with customers, roughly half of whom are frustrated with TurboTax or the fact that they owe money.  

What is the best part of working at the company?
Hiring process is efficient. All AI interview, no human. Onboarding experience is smooth, pay is fine compared to other companies. 

What is the most stressful part about working at the company?
Basically no instructions on training, you need to figure everything by yourself. Everyone seems clueless and frustrated when they just throw you into production. How can one provide good services when they don’t even know how to? Good preparation will bring confidence, which the company will not give you. Manager doesn’t know anything but pass emails for you to read. Micromanagement all over the place. 

What is the work environment and culture like at the company?
Measuring  human by quantifying everyone into certain data, ratios and of course survey. You are not people but numbers on the screen. Being instructed to talk and behave only in allowed ways. Be prepared to be replaced by AI some day in the future.

Each day working at JDA TSG is a chance to complete challenging but fulfilling tasks. Making sure the customers we work with have the technical expertise they expect is a big part of every interaction.

There is also opportunities to learn new and existing IT technologies and Information Systems products to improve your experience.

The managers here respect and support the work you do, but also expect results. There is little ambiguity in expectations.

I work with a great team of IT engineers that lean on each other to provide the highest level of service. 

You will be challenged to the breadth and depth of your knowledge and experience. But that is what makes the job so enjoyable, when a customer leaves you that positive feedback for a job well done.

JDA TSG is on its way to becoming a Great Place to Work. :)

If you work at JDA, you will probably feel early on this wonderful warm family/team atmosphere that you are suddenly a part of. JDA is a small company with Leadership who put a focus on providing employees with flexible work/life balance scheduling, which can be difficult to find these days, and absolutely adds to those good family vibes.

The company is young, however, and still has a lot of opportunity to grow and become a more desirable place to work. If you are looking for a job, it is probably the perfect place for you...if you are looking for a career, try back in a few years after they have taken some time to figure out who they are, what the goals of the organization are and during a time when they are better positioned to provide you with important resources like employee training and development programs, and clearly defined career paths, to lay the ground work for your future within the organization.

What is the best part of working at the company?
I work on tax projects. Everyone is collaborative and focused on the best and quickest way to help clients. What bureaucracy there is, the managers screen for the tax experts. The company is growing quickly anf the founders are closely involved, nothing's on autopilot. They hire sharp people!

What is the most stressful part about working at the company?
Adapting the varying client environments, being an outsider and not having direct input into client practices you know could improve

What is the work environment and culture like at the company?
Collaborative, informal, fast-paced, respectful

What is a typical day like for you at the company?
We fill in gaps in the clients' workforce, so new projects and sudden shifts are common. Several days or weeks doing one function, then quick training and a shift to a different arena

Training was not good and my manager had ZERO experience in the role. He constantly cancelled our meetings and had no answers to job related questions if he would even answer. Most of my communication to him was not responded to. Their expectations were perfection on phone scores and the entire position is monitored by AI. It felt like the whole project was just to train their AI software. 
They told us the job was one thing to teach people how to use the software but it's really you have to  diagnosis & clean up a years worth of errors while being on video and the phone with the client. Also, there is no coaching or feedback so you never know how your doing unless your one of the very few that have a perfect score. Also I was misled about the hours and benefits. They say you will have full time training. That was false. They said they offer medical benefits but they don't. 

As a Seasonal Tax Expert I enjoyed working with the Tax program. The issues came when there was a more complex technical issue of how/where to input. Had issues getting correct answers/guidelines and no responses to questions asked or emailed. I love working with clients and had great surveys but they were barely acknowledged. If you got 1 bad survey, that had a valid explaination, then you would be contacted.  Most times I did my own research as my encounters with those "above" me were mostly wrong or misunderstood. By the end of tax season I mostly tried to avoid interactions and figured things out myself. My clients were very happy and many said they would request me next year, but that was also not acknowledged. The pay and picking your own schedule is great, but you are basically on your own if a problem or question arises. 

Top Job Titles	Average Salary
Tax preparer 29 salaries reported	$27.00 per hour
Customer specialist 12 salaries reported	$26.00 per hour
Transformation manager 1 salary reported	$105 per hour
Systems administrator 1 salary reported	$130,000 per year
Operations lead 3 salaries reported	$155,833 per year

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