driver (independent contractor)

delivery driver

transportation coordinator

operations supervisor

transport planner

JITSU

Jitsu is a package delivery company that handles everything from monthly meal kit subscriptions to small single package deliveries. As a driver, the concept is great - you are able to sign up for as many or as little driving shifts as you desire and choose an approximate location. However, in reality, it is super competitive to actually get a route. When they’re released on the app, you have to be ready and waiting that second or else you’re not going to get one. And if your do manage to snag one, you pick a half hour time slot to arrive at the warehouse where, ideally, you would load up your vehicle and go. But, most of the time, things do not go so smoothly. I have waited upwards of 2 hours past my time slot to even get called to a parking spot and begin waiting for the “managers” to bring over my pallet of boxes. All of them are super nice mostly, but the whole system is so disorganized and they’re almost always way behind. None of this waiting or loading time is compensated. It’s a set payment amount for the route you chose based on # of packages and length of the route. They’re always late, yet, if you are even 1 second beyond your arrival time at the warehouse,  the app automatically cancels your route reservation and you’re done. Then, say you deliver most of the packages, but have 1 or 2 leftover that were undeliverable. You must frustratingly drive these undeliverables back to the warehouse either that night or very early the next morning even if you’re signed up for a shift later that day. If you don’t live near the warehouse in North Vegas, this can be A LOT of extra miles and time.  Could be a great job with the best flexibility. but has A LOT of drawbacks. Plus it’s a lot of wear and tear on your vehicle. 

I was lifting 50–75 pound boxes and moving hundreds of boxes, but I was told I wasn’t working fast enough. The conveyor belt was frequently backed up, so I couldn’t move boxes onto it. I briefly paused to catch my breath for about 10 seconds. There are cameras in the warehouse, and several coworkers can attest to my effort. I was sent home early on some days due to workload or pacing concerns. I have concerns about the fairness of performance expectations and pay practices. Management could improve communication, set realistic metrics, and ensure timely payment.

Pros:
Some coworkers were supportive and team-oriented.
Cameras and standard procedures appeared in place for safety and accountability.

Cons:
Management pushed for a pace that didn’t reflect real working conditions (e.g., a backed-up conveyor). I was told I wasn’t working fast enough despite actively lifting 50–75 pound boxes and moving hundreds of boxes per shift.
I briefly paused to catch my breath for about 10 seconds, but it felt scrutinized rather than understood.
Pay practices and timely payments were a concern, and I worry about how workloads are measured.
I was sent home early, which disrupted income and planning.

What I’d like to see improved:
Clear, realistic performance metrics that account for bottlenecks like conveyor delays.
Better communication about expectations and regular feedback.
Assurance of fair pay and timely wage payments.
More support for breaks or safe pacing on busy lines.

Hopefully, someone from Axlehire reads this review. First of all, let me say that they treat the delivery drivers like a piece of ****. From the very beginning they flood you with rule after rule and threat after threat just to deliver for them..such as…if you do this, you will be blocked from future work, if you do that, you will receive no pay and so on. They give you instructions like if you were some sort of prisoner and have no respect for you whatsoever. They load you with about 25 boxes blocking your rear and side mirror view which puts you in danger while driving (especially merging on freeways). Why are they even permitted to do this? Here goes my two cents to Axlehire, YOU need to know as a company that the most important people for your success are YOUR EMPLOYEES! Employees must be treated with respect and need incentives and you must also make them feel comfortable working for your company. Without employees you would not be where you are today! One of the most important parts of any company are those who work to help your company grow, and at least, they deserve to be treated fairly! Stop putting your delivery drivers at risk by overloading their vehicles and blocking the mirror view’s . Stop scaring them off from the beginning with threats and exaggerated rules that you are already assuming they might do without even giving them a chance! Be nice! Be friendly and put some serious educated people in your administration..

What is the best part of working at the company?
Delivering at your own pace in your own vehicle

What is the most stressful part about working at the company?
The most stressful is you can't work everyday and when they do put up work they give it to the new drivers first so the old drivers will have to wait that is a real messed up system it should be first come first serve but I'm looking for something else because of that policy they have

What is the work environment and culture like at the company?
It work environment is fine the culture is fine it's a good company it's just not running properly I really think that the people that do the app or the routes they is giving it to certain people they know everyday 

What is a typical day like for you at the company?
It's a breeze be there to pick up your packages from 8:00 to 10:00 you'll be done within 3 to 4 hours home by 2:00 or 3:00 that's a good day

With this company, a driver’s experience can vary considerably depending on a few different variables. I work in Seattle. When I book a route, I look for the ones that have a delivery zone more in the city proper(as opposed to the suburbs) I can usually finish a route in about an hour and ½ and get paid $55. This is with no more than 12 miles of driving. Well worth my time I think. However routes that service the more sprawling surrounding areas can take as long as 3.5 hours and sometimes require nearly 50 miles of driving. These routes are hardly worth the time considering the pay is rarely over $100. (All pay is flat rate per job)

The team is supportive, collaborative, and always willing to share knowledge, which makes it a great environment to grow professionally. Management does a good job of recognizing hard work and providing clear direction, while still encouraging independence and new ideas.

The work itself is engaging and meaningful, with plenty of opportunities to take on new challenges and develop skills. I’ve especially appreciated the positive culture, there’s a strong sense of respect and teamwork that makes day to day tasks enjoyable.

Overall, it’s a place where you feel valued and motivated to do your best, and I’m glad to be part of the team.

Overall not a bad experience. You will put miles and wear on your vehicle. I drive a lot to North county San Diego where it's very rural which I have no problem with, but again be mindful of the dirt roads and LONG drives. There is a system set in place to allow newer drivers to essentially have first dibs at tickets so they can have work. I understand the reasoning behind it, but me not being able to even book just 1 ticket right when they release them to be booked is a little ridiculous. I use a Tacoma to do deliveries so loading up for me isn't a hassle. I strongly recommend using a van or a full size SUV. A truck isn't bad if you have a bed cover or something in place to provide shelter to the packages from the elements while on the road. I personally use a thick tarp, bungee cords and carabineers to cover and organize the packages. 

What is the best part of working at the company?
If you can snag a job with the finicky app & you don't mind a fast food bathroom breaks this job pays well when you get 30 packages to deliver for over $100 just beware there's lots of competition to get a job. 

What is the most stressful part about working at the company?
Finding a restroom & dealing with the GPS sending you through deserted roads instead of sending you 2 exits further through paved streets. 

What is the work environment and culture like at the company?
Drivers are courteous. Staff very helpful support dispatch sucks 😞 you ask for help they send you to email support. 

What is a typical day like for you at the company?
Pick up the load. Scan your boxes jigsaw puzzle the boxes in your car. Deliver the package. Scan, take picture Repeat.

What is the best part of working at the company?
they are not upto date with knowledge on how to treat the help

What is the most stressful part about working at the company?
that you as the employee / supervisor/ lead/ driver any position has issues with each other and everyone is always right and the drivers are not worth the time to talk to or help so the managers treat them like garbage and really dont care about anything except themselves

What is the work environment and culture like at the company?
not fair, demanding, not trustworthy, dishonest and not even close to osha 

What is a typical day like for you at the company?
longa d difficult with mangers and leads

As a warehouse manager at Axlehire I had an extensive work duty: on a typical day I would sweep and clean the warehouse, lay out and stage pallets according to their routing numbers and alphabets, off load and load trucks, scan the product, data processing, sort the product, set up conveyor belts, schedule workers from temp agencies, train works, drive and pick up products from other companies in a 26 foot truck, QC the product after everything has been scanned and sorted. The things I've learnt was how to schedule workers, responsibilities as a manager and supervisor and how to drive a 26ft truck. It's a great place to work if you are a people person. The hardest aspect of working there is the lack of organization. The management definitely needs work,

Top Job Titles	Average Salary
Driver (independent contractor) 29 salaries reported	$24.16 per hour
Delivery driver 2 salaries reported	$23.75 per hour
Transportation coordinator 16 salaries reported	$24.25 per hour
Operations supervisor 1 salary reported	$74,500 per year
Transport planner 12 salaries reported	$73,417 per year

Working at JITSU: Company Overview and Reviews

JITSU

JITSU Ratings

Popular jobs at JITSU

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected