hvac technician

operating engineer

maintenance technician

senior maintenance person

maintenance mechanic

You need to understand who you are working for.  JLL is a contractor to Amazon.  JLL provides building and equipment maintenance support.
Navigating the chain of authority can be challenging.  
The worst hiring experience in my life.  In my hiring interview with the hiring agency and in consideration of that position, I made clear that I had two other very nice offers on the table from other employers.  I made it a point to negotiate my shift and work location to insure the best fit for me.   
 On board training was chaotic and disorganized at best.  Stereotypical Passive/Aggressive management style.  They like to corner you in front of others to make you stand out as uncooperative.  After a few weeks, management was already hinting that they preferred to have me on a night shift.  This was not consistent with my negotiation and did not consider that agreement.  A few weeks later, management began expressing a desire to have me "float" between other facilities in the city.  Once again, this was a contradiction to our negotiation and hiring agreement.  In my defense,  I never said I would not cooperate.  I only expressed the reason I accepted their offer after our negotiation.  Two days later my contract was terminated without just cause.  No questions.  No discussion.  I got this phone call from my JLL supervisor that my contract was terminated because "I was not making myself available".
JLL is not who they claim to be.  You must totally conform to what they want from you , regardless of anything you have agreed upon.  What they may want from you could easily change week to week. 
Understand that I had an associate that split the week in the same facility with me.  We worked 4 ten hour days.  Our week overlapped on Wednesday.  We were confronted together about this "floating" between buildings by the Regional Manager out of Phoenix.  Neither of us expressed much interest in this due to our situations and what we agreed upon our hiring.  Neither did either of use say that we would not cooperate.  What they say to your face is not what they are thinking.  I was terminated two week before Christmas and the last thing the Regional Manager said to me was "your doing a fantastic job for us".  He said that no less then four times before we shook hands when he left.
The other weird thing was the breach of contract.  I was verbally terminated by the people that contracted my agency.  I did not work for JLL.  I was still under contract with the hiring agency.  JLL didn't seem to have a problem with this breach of protocol either.

JLL is a large company made up of smaller accounts.  Each account is different.  Each account is almost as if it is its own small company.

Accounts are all ran differently based on the clients needs.  Some accounts are easier than others.  Some are smaller.  Some have more moving parts than others.  The main goal is to provide the best possible service for each account and maintain a good woring relationship.

The account I worked on was a very large - national account.  But even within the very large account, our division only had a few of the properties to manage and care for.  Within those few properties there was a mix of large and small properties.  Some required more hands on than others.

Some of the constancy for each property include, office functions: answering phones, mail, maintain and order supplies.  Maintained vendor contract files and on site human resource files: attendance control logs, tracked personal time off and reported to corporate office.


I got to prepared, verified, and submitted payroll to corporate office for payment, prepared and submitted expense reports to corporate office.  I also provide administrative assistance; create files, memos, vendor and client letters, as well as work order request.

A big part of my daily duties included manage vendor relations: scheduled repairs, acted as liaisons between the client facilities and vendors such as cleaning crews, uniform vendors, first aid and vending suppliers.

I approved purchases and coded invoices then submitted invoices to corporate for payment.  I facilitated, maintained, and controlled various corporate wide projects and initiatives such as corporate phone list and calendars for the overall national account team.

I also managed various customer relation aspects of the day to day operation, maintained work reports, closed work orders in the data base, and maintained customer satisfaction reports for four properties.

I even got to make travel arrangements for managers and hourly employees when they were required to attend training meetings or other functions.

All in all, I really enjoyed working at JLL on the account I was with.  Had they not lost the national account, who knows, I may have still been with them.

JLL took over for our unions contract with a big client midway through 2019.The client fired our old company because they weren't satisfied with the services that were being provided.So JLL goes and hires EVERY single person from management of the old company and offers them basically their same positions with a new shirt.JLL promised our client things that our beyond our ability.They completely butchered our union contract and have people doing other tradesman's scope of work on a daily basis.They lie when we order parts and ask about the status of the parts and say they are on the way.With no parts, little to no maintenance work can be completed.Were forced to lie on a regular basis and take credit for preventative maintenance work orders being done when none of the work our client is under the impression is being done, isn't. They make us use micromanagement software to track our work throughout the day and even worse start and stop a timer on every single thing we do throughout the day, including walking between the buildings.The majority of the management team is friends and family of each other stemming from the old management company.If they want to fire you or get rid of you they will play dirty to give you write ups.Little is expected of the union laborers and managers that are related to our highest managers.More is expected out of the people that are scared to be put under fire for NOT doing what they're told.I can't wait until the ship sinks and everyone can see these clowns for what they are.Managers lie to protect each other and try to place blame on the tradesman.They hired a union engineer with under a year of experience and a year of experience as a maintenance mechanic to manage the trades workers in the buildings and leaving our union by doing so.I guess the joke is really on the client because they hired every single person who was providing them with the services that they weren't happy with before, and allow the games to continue.The ONLY thing that keeps me at JLL is my union negotiated wages, benefits and protection.As soon as a similar negotiated job arises is spinning wheels out!!!!

Do not take a job here as a call center agent. The pay is horrible however they expect you to constantly exceed expectations. You will be written up for everything, including absences with a doctor's note, needing to leave for personal emergencies, etc. You are allotted 5 minutes a day to use the restroom outside your scheduled breaks, so if you are older, pregnant, or use the restroom frequently, be prepared to be written up a lot. You will be written up if you are 1 second late from your break/lunch.

 Oh and be prepared to train people every 4-6 weeks who will be making more money than you, even if they are temps and you are JLL, no matter how many years you have been there. If you are a temp and training people 4-12 weeks after you started, they will make more money than you. Of course if you discuss this you will be let go immediately. There is a VERY high turnover rate because people either get tired of it very quickly or get released/terminated. You can be terminated at the drop of a hat, everybody is constantly afraid that they are next because they cut people loose at an alarming rate.

Also, prepare to not advance even if you trained your supervisors years ago and know more than all the other agents combined, because you are an asset to the team as a ~rock~ and not a rocket. If you are a temp be prepared to work all holidays except for Christmas and Thanksgiving without holiday pay, although I guess that's more up to your temp agency. 

Oh and call center agents are not permitted to participate in fire drills or shown what to do in the event of an emergency. They literally sit there taking calls with the fire drill alarms going off and people giving instructions over the PA system. The people calling in can hear everything and wonder why anybody would work in a place where the employees' safety is not valued. I wondered that myself.

When I was hired, I thought I landed my dream job. However, I should have started to notice the red flags sooner because looking back, I realized that there was no real onboarding system. I was told to sit next to one of the outgoing employees and just do what she did. I never even knew who the HR rep for our office was. I was also told that the hours were "casual because we're all adults" by one supervisor and then told by another that I needed to be onsite from 8:30 to 5:30, otherwise it would put the rest of the team (people who barely spoke to me) behind. As far as day-to-day efficiencies go, there were too many systems and processes you needed to go through just to get one task done. The line of communication was too long, meaning my work had to be approved by the team admin and all of the brokers on the project before the actual client even saw it. Most of the time, projects sat on deck for weeks or months at a time before decisions were made either by the client or brokers. There was always a sense of "hurry up and wait". While I found some of the meetings necessary, most were a waste of time. I worked closely with the team admin and sat next to her, but if there was ever an issue, it was brought up to my supervisor and sat on until the next scheduled performance review (possibly months later) and then brought to my attention. As a creative professional, being chained to my desk with no clear design direction because the brokers used phrases like "make it pop" or  "make it look modern and tech-y" did absolutely nothing to keep me inspired to create my best work. I would strongly advise any creative professional to think twice about exposing their talents to such a corporate and inefficient organization.

If you have ever had a Real job at a Real company, DO NOT GO TO JLL. If you have any talent and common sense don't be fooled by this charade.  
 This is a temporary job At Best for inexperienced people to test the limits of what you can tolerate. Incompetent management, inadequate tools, parts, and training. 
The environment is demoralizing by the constant turnover of  employees terminated immediately for the slightest infraction and managers walking out the door.
New employees start optimistically but become disillusioned quickly when they witness the daily chaos. High pressure, no tools, no parts, and almost weekly firings of your coworkers.
New managers go through the same process of disbelief at the dysfunction.
Constant walking carrying tools. Walk from 6 -12 miles a day. 
Long, relentless 10-12 hour shifts under constant pressure to repair things as quickly as possible all while:
 You have to walk a ½ mile to get parts, fill out paper work and record everything on the computer, answer the radio, and the cell phone.
Endless checklists (to blame you) and forms to fill out on work orders.
Everything that you say or do will be held against you.
You do not sit down.  You almost never get a 30 minute lunch which you will not get paid for.
No training, only online videos that you sign off on so that any liability is shifted to You.
1001 Rules you can be fired for and More rules added each week.
Witness the hardest workers get fired or quit while nothing is said to the lazy people.
JLL managers do not stand up for the employees.
JLL Safety guy is used to blame You and fire you if something goes wrong. 
By far, the Worst place I have ever worked. 
Do not work there unless it is a last resort.

Personally love my team and group. JLL does typically employ very talented and intelligent individuals, so learning is a constant which is great for those starting their careers. Specifically the brokerage and capital markets groups may have worse WLB but the amount you learn in these areas especially in support roles can equip you with the understanding and skillset to really work for any firm in most specializations even outside real estate. However, JLL is a service provider and are typically seen as a side function to those they support. Making JLL a forever career and moving up is quite straightforward but can be difficult in later years as those positions are typically held onto by those individuals for decades sometimes. The company from a C-Suite level is tough. They are seen highly as the share price has steadily increased and remained strong but it’s hard not to see this company trying to operate in a Private Equity sense. I’ve witnessed many talented groups be completely laid off in order to outsource positions to an Indian 3rd party which may have decreased operating spend but I have noticed that these outsourced roles are not even being utilized anymore so it just feels as though these positions are just gone.

To summarize, if you are early in your career this firm is fantastic as it can teach you every aspect of real estate. I personally would stay away from any facilities related positions since they are so client dependent and for some reason FM tends to have the most challenging clients. But that may be your thing as I know many people who love it. I would 100% recommend working for their internal support positions of capital markets, brokerage, or advisory. 

I was a temporary Admin. Assit. for JLL in Febdruary of 2018 within the North Bethesda Corporate office and fell in love with the office, the staff and the culture. Once that temp. assignment was over I was granted a full time position a year later! I was ecstatic! Throughout that year I gained experience in property mgmt. etc. as a temp with office team and applied for the property management assistant role at JLL. I spoke with an HR specialist and was granted that position. The official hiring process took about 3 weeks but I felt it would all be worth it... Fast forward I am given my address to my job and the pay looks great! I arrive and am greeted at the HSBC headquarters but am being trained and welcomed as the receptionist of the office... I spoke with a few HR admin and was THEN told that I needed more experience before I could take on  an property ASSISSTANT role... I was very frustrated but stayed in my position hoping to "gain" more "experience" and be bumped up into the career I intended to be in... I was completely blind sided and felt as if I was just thrown into this position because it was available. The HR did not understand my frustrations and I feel as though whenever I expressed that I most definitely was not being challenged enough or doing anything at the office for that matter, no one really heard me or took my feelings or skills into consideration.  I stuck it out for 3 months and although the office staff was very lovely I did not feel like I made an impact at all. A typical day consisted of me staring at a computer screen all day (studying in my meantime) and smiling and waving.

My experience at JLL was fraught with challenges and concerns that deeply impacted my perception of the company. The management culture was notably toxic, characterized by a pervasive lack of accountability. Despite witnessing blatant safety violations, those in charge consistently evaded responsibility, undermining the safety and well-being of employees.

From the outset, there was an unmistakable air of disrespect towards new hires. This disregard extended to the training process, which was disorganized and inefficient, taking months to complete. Such delays not only hampered my ability to perform effectively but also reflected the broader organizational chaos.

A glaring issue was the double standards prevalent within the company. Certain individuals were blatantly favored, receiving preferential treatment that created an imbalanced and unfair working environment. This favoritism contributed to a general sense of injustice and demotivation among the staff.

Moreover, the overall atmosphere was pessimistic and did not foster a sense of safety or belonging. When I attempted to address these issues, my concerns were dismissed, and, unsurprisingly, I was terminated within a month of raising them. This response further highlights the deep-rooted problems in the company’s culture and management approach.

In conclusion, my time at JLL was marked by negative experiences stemming from poor management, lack of accountability, and a disregard for employee welfare. These issues need urgent attention to create a healthier, more equitable, and safer work environment.

Great team of industry experts to work with and they are great at sharing that expertise with each other. JLL truly seeks out the best and brightest from the industry and supports you in your onboarding like no company I’ve ever worked for. I have some great friends there from previous jobs and made new friends, too. 
Areas of improvement are known by leaders and include creating repositories of templates, project work, and frameworks for certain parts of the business. This is in process as the company has had some reorganization the past couple years. I do wish this would happen faster because I sense there is a lot of recreation of the same work over and over by different people/teams. Another area to improve is determining a JLL way or framework certain LOBs. Whereas today, everything is bespoke for each client. Some customization is fine, but each time seems to be a lot of rework. It can also be somewhat difficult to stay connected with your core JLL reporting team if you are embedded with a client and spend the majority of your team working on their platform and with those individuals. That’s just part of the situation and it becomes something you have to figure out. 
Final summary? Great people. Good culture. Definitely trying hard to be inclusive, supportive, and respectful to all. Good about flexibility. Opportunities to advance or try a new area. Fair salaries. You just have to speak up and ask.  Lots of autonomy. Smart, experienced leadership. Just some general housekeeping to do. Highly recommend. 

Top Job Titles	Average Salary
Hvac technician 1 salary reported	$33.50 per hour
Operating engineer 5 salaries reported	$36.37 per hour
Maintenance technician 17 salaries reported	$62,590 per year
Senior maintenance person 15 salaries reported	$28.21 per hour
Maintenance mechanic 3 salaries reported	$51,667 per year

Working at JLL: Company Overview and Reviews

JLL

JLL Ratings

Popular jobs at JLL

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected