field manager

automotive technician

automotive service manager

JM&A Group

Rating: 5/5

Review:
Working at JM&A Group has been one of the most rewarding experiences of my career. The company fosters a strong culture of support, accountability, and continuous improvement—both personally and professionally. Leadership is genuinely invested in your development, and the tools, training, and mentorship available are top-tier.

In my role as a Dealer Performance Manager, I’ve had the privilege of working closely with dealerships to help drive real results. It’s fast-paced and performance-focused, but if you’re someone who thrives on building relationships and influencing profitability, this is the place for you. The collaboration across departments, from sales to training to product, feels unified and purposeful.

What sets JM&A apart is the balance between structure and autonomy. You’re trusted to own your territory, but never left without support. The expectations are high, but so is the reward—both in compensation and fulfillment.

This company doesn’t just talk about growth—it backs it up with action, recognition, and opportunity. If you’re serious about automotive and want to be part of a values-driven team that truly partners with dealers, JM&A is the standard.

Midlevel management has extremely high expectations of frontline supervisors.  Every problem is expected to be fixed by the supervisor group however there is no freedom to try new methods, change procedure, or adjust staffing. Essentially it’s fix all of the problems with no tools in the toolbox.  It’s regularly doing more with less and when everything that’s piled on one to complete doesn’t get done leadership responds by saying, “Well this isn’t an 8 hour a day job”.  When problems aren’t fixed it reflects negatively on this group of associates, the ones who seem to be working harder than anyone “to make it work”.   None of leadership team from the VP down through most of the managers have worked in the role that they are managing.  This makes it very hard for them to understand the struggles of the day to day operations.  It really doesn’t seem as if they want to understand either.  Their bonus structure is based on EVA so the less that gets spent, the larger their piece of the pie is at the lend of the year.  It used to be a really great place to work but the leadership that made it special are retiring daily and being replaced with people who are book smart but lack leadership/people skills.

Only a specific “look”are promoted with this company, considering the same type of people in management. 
They post jobs and conduct fake interviews to look like equal opportunity. However they then put in who was chosen before job was even posted. You are worked to death in the field with superiors who never interact with clients. Bosses call from home to bark out orders at all hours, asking for the 30 reports plus due a month. Clients even ask who superiors are and don’t even know what they do. People with no actual sales are also promoted. They are suppose to train others to sell but never actually closed a deal themselves. Horrible training. Clients have remarked on how this company has had worse and worse support as an impossible amount of work is put on the lowest ranking. Turn over in the lower positions is every month with the higher positions never leaving their cushy jobs. They have to be fired, which they never are even though they stay at home mostly answering emails making it look like they work all day. We are even coached to fill out “Best Place To Work” surveys positively so I wouldn’t believe those either.

JMA can be a good career if you have the correct manager but most of the territory’s have horrible leadership ability. They will not allow for differences in your opinion regardless of what they might sell you. I had many great experiences in this company but had a horrible change to management that promoted someone who was equal to my position but became my supervisor. This allowed for him to use his ability to make himself look better by demotivating his now “lower” employees. Not only that but wouldn’t even allow me to complete my job. It was a whole job in itself to keep him out of my stores and destroying the progress that was made. This employee like countless more are inexperienced, uneducated and incompetent to complete many tasks. They don’t think about how to streamline processes and have used the same horrible word tracks for 20+ years.

I moved to FL from Europe, JM&A was my second most significant job in Florida.  My pears were nice, and so were my coworkers. I needed to follow my dreams and left  JM&A to pursue another type of work, which I am currently in for 13 years. But I still think back on JM. To me, that was a family. They rewarded their employees, shared bonuses if the company is striving, had great benefits, they organized fun events for their employees to meet with families. It was a great experience. Their benefits at that time included: hair and nails were done on a company time once a month,  $20 for a massage, two cafeterias, gym with a swimming pool, daycare, bank, Dr. Office, on-site free to use. Car purchase programs. Paid vacation, holidays, sick days, paid college degree while at work. 

JM&A offers many opportunities for professional development. I learned a great deal about making presentations, speaking, and having "crucial conversations." However, this company is top-heavy. In my opinion, there are people making a ton of money just to fill a role and bark orders. Furthermore, after interacting with some of these people, I'm not convinced that many members of management ever worked in the automotive industry. 

My perception of JM&A is that it is simply a club for a particular type of person. And yes, if you "look the part" you will be promoted. Other than that, you will have a stagnant career.

Daily travel by plane or car. This job improved my management skills, presentation, consulting,training, planning and time management. Management was supportive and would help when needed. Co workers we all helped each other when asked. The hardest part of the job was the travel and being away from home. The most enjoyable part was after conducting a training class having the service advisors understand and apply what they had learned.

I miss working for this company and I miss the people and my dealers.

What is the best part of working at the company?
You start when you start and you stop when you stop

What is the most stressful part about working at the company?
Micro management. If you were 1 min past you lunch time you were being called

What is the work environment and culture like at the company?
People were helpful got along with everyone I spoke too


What is a typical day like for you at the company?
When I got trained and had the knowledge I needed for the calls I was taking the day went by pretty quick. Answered 50-100 calls in a day at the time I was doing maintenance and road hazard claims

Named in the top 100 best places to work for 16 + years I worked there because it is !
 Tremendous benefits, associate development and opportunities to move up within the company. 
The hardest part of the job I had was the travel. I worked in the field so my exposure to the home office was limited. However, when I did go there I was treated as if the people there saw me everyday!

Everything JM&A trains their employees is fantastic and sets you up for the future. JM&A wants their employees to succeed and they show that in everything they do. I would say if they wanted to have better employee retention they would change the program to not have their employees travel as much as they do and they should stop forcing the employees to relocate. If an employee would like to relocate them let them but making it mandatory is why people leave 1 year after they have to relocate. 

Top Job Titles	Average Salary
Field manager 1 salary reported	$116,000 per year
Automotive technician 1 salary reported	$25.00 per hour
Automotive service manager 1 salary reported	$175,000 per year

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