operations associate

operations supervisor

operations manager

senior software engineer

senior operations manager

Jackpocket

This is a good job to have for a few months but after a while, the lazy/clueless coworkers and poor structure can get old. New hires either quit after a few shifts, or stay but don’t retain any information and refuse to do a simple job. You’ll either be stuck with one to two other people who are glued to their phones and you do all the work, or you’ll just be by yourself because no one wants to work here, and the people that do work just call off. 

They cut hours a lot for part timers and don’t care if you’re a good worker and have bills to pay. Full time requires you to have an open availability, so you’ll just get scheduled whenever, differently every week. That means when everyone is quitting or calling off, you’re going to be stuck working 45-50 hours a week at least, mornings and nights. This issue could be resolved if they let part timers work more than 28 hours a week, but they don’t even allow them to pick up shifts if there’s an extreme need. 

This company is not worth your time unless you’re desperate for a job and just need something for like a month or two. 

The work is fair and easy most days, but there is almost no management aside from some supervisors who are out of touch with the work given. Every manager hired seemed to be quickly fired for various reasons leaving no managers on site. 

The employees are great and very friendly, they even try and help if you are struggling so long as you are trying. Most of the roles given on site won't be taught/trained unless some supervisors give favoritism towards you. 

Hardest part of the job is just how poor our technology is in comparison to the load of work we receive. A lot of machines are breaking down quickly, and there isn't much being done about it. The nice part is at least if you are struggling, someone (not a supervisor, as they're typically busy doing something else) will try and help.

Working at Jackpocket was honestly awful. They don’t treat employees like people at all. You can give 110%, show up every day ready to go above and beyond, and it still means nothing. There’s no real structure, no clear direction, and definitely no loyalty.
It’s not even that they’re numbers-driven — it’s worse. It feels totally random who gets recognized or who gets let go. You can be doing great one week and suddenly be replaced the next, without any real explanation. It’s a place that chews people up and spits them out, no matter how hard you work.
If you value respect, communication, or even basic job security, I’d stay far away. Jackpocket talks a lot about being innovative and fun, but behind the scenes, it’s disorganized, dismissive, and draining.

Worked there for a while ..horrible company the management is horrible the way the company is ran is horrible they don’t appreciate there workers they have no compassion for the workers if you have to call out .. open 365 days a year no bonuses no paid vacation healthcare is no longer free the managers are having inappropriate relationships with employees ..shows favoritism to employees they are having inappropriate relationships with..just overall a bad company the computer system they have is full of problems a new problem everyday the printers at the job are all messed up  they do nothing to fix them.. job is horrible don’t believe the hype the turnover rate is through the roof nobody stays there for long I DONOT RECOMMEND 

When it's quiet and there are normal jackpots going on, the job is fine. We get to listen to music or podcasts with one earbud in, we could talk to eachother, we can sneak away to get lunch or use the bathroom, it's fine. Boring, but fine. I like my coworkers, and the culture is neutral to good.
Recently we've been a lot busier since the Megamillions and Powerball jackpots keep rising. We've had to hire a lot of temps to help process tickets, and the small room is full of around 15 people tripping over eachother's feet. 
The job seems to be either extremely boring or extremely hectic with no in-between.

This place is an actual joke. Management only cares about themselves. Half the people only have the position they have because they slept with someone within the company to move up. The supervisor has his family working there and they get away with anything. If you ever voice your opinion or stand up for yourself you will be looked down on and a “problem” they only way to move up is to sleep with someone with a higher position. the favoritism is at an all time high. If you don’t kiss up to management you might as well leave because they don’t like people who have minds of their own. Work here if you are in desperate need and don’t mind people talking down on you. 

Ever since completing the first of my 3 interviews with Jackpocket, I knew it was a great fit for myself and my growing family.  It was clear that they took pride in how far the company has come, while being equally optimistic on where the company is still progressing.  I felt that immediately in the hiring process, and still feel it now.  I was passionate about finding a positive work environment, where I can see myself staying long-term and having the ability to grow from within a company.  I found all of those with Jackpocket, while still maintaining a strong Work/Life balance and amazing benefits! 

This company does not know how to manage itself. They keep hiring temps who don't know what they're doing and get in the way. Meanwhile firing employees who do know what they're doing over minor infractions with no warning.  There's a serious lack of communication and organization as well.  I took this job in the hopes of moving up but instead they bring in outside hires.  Moral is down and they keep making new rules and policies that only frustrate us more. 
No more headphones, not even one. You can't sit down without a doctor's note unless you're on break. It's $19 an hour but the taxes are killer , I'm not sure its worth it anymore frankly. 

Management is horrible in most locations and they are constantly talking down to workers and talking about them. No one cares about each other and there is no advancement in positions, they hire outside which much of management has complained about. Definitely not college student friendly in most states and not military friendly as I have personally heard superiors say they didn't hire someone because they are active duty. Overall, not a good place to work even for the money.

Enjoying my time working with a great team and within such a high growth company. 

As we have expanded a lot in the last few years there has been plenty of opportunity to solve problems, learn new technology, and advance my career here. 

Team members that started as Operations Associates have been promoted to higher levels and provided an opportunity to work in other states. 

I also enjoy seeing all the winner's and hearing stories about how their lottery win has impacted their lives. 

Top Job Titles	Average Salary
Operations associate 30 salaries reported	$17.53 per hour
Operations supervisor 15 salaries reported	$24.83 per hour
Operations manager 8 salaries reported	$73,250 per year
Senior software engineer 3 salaries reported	$180,000 per year
Senior operations manager 6 salaries reported	$100,000 per year

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