cook

assistant manager

line cook

area supervisor

field service technician

Jacks Family Restaurants

Since our GM got fired and we had others to come fill in with us,  my days turned negative BIG AND FAST.   I think he name was Elana. She was Russian and the rudest and moody unprofessional manager I have ever worked with in my life. She pinpointed me in Day 1. I never done anything right according to her.  Made a difference between the other employees and I.   I am get of i could take a quick smoke break. (Which they allowed us to do when caught up and customers were low in number. She told me to wait.  Two other employees ask the same and she said yes.  When they can me back,  she ask if I still wanted to go.   I told her yes.  She said, "Go sweep the parking lot and smoke."  Other than her ways of treating us different,  she yelled at me in front of customers for bagging the orders I was taking.  She had me so stressed out on two occasions and then embarrassed me in front of customers,  I had to leave.  I have stress-induced seizures and I felt really funny.  I told her I was leaving and left.  I stepped outside for a couple of minutes and called my mother to help calm me down.  She did leave as well.  Mind i had ask already talked to Jonathan and he was supposed to schedule an appointment with him. Elana  an i to discuss the issue and how we could come together with something to get along and work. He never did what he did he would.  That is discrimination to me for not taking care of the issue that was putting my health at risk.   So, I  think the job ethics sucks there. I tried to reapply in Fyffe  and Jonathan said I wasn't a rehire.  I want to know why. I hired in as a hostess and soon trained on Frontline cashier.  So, I was doing the job of two people the whole time I was employed there. And ya'll treat me like I was the problem.  I know if several customers who called corporate and reported her and my name also was mentioned from a few bc they witnessed her being very unprofessional and rude to me in front of customers. 

A typical work day for me meant waking up between 4:00 - 5:30 a.m. every morning and getting ready for work. Once i got to work I would help the breakfast manager with whatever needed to be done. We opened at 5, but we didn't get a lot of regular morning customers until around 6 or 6:30 a.m. Since I was a cashier I would take the orders and clean the dining room. Sometimes when the days were busy, I would take over the drive thru for the manager when they went on break. I would work from around 5:00 a.m to around 3:00 p.m or 4:00  p.m and after that i would go home and relax for the next work day.

What I learned while working at Jack's was to have respect for others and they will have respect for you.

The management there was wonderful and still is. To this day, I keep in touch with my former co-workers and managers. They brought me in and taught me what I know today about respect, rude customers and being a cashier. They treated me so well and they have wonderful employee's.

My co-workers were fabulous and I love them. I keep in touch with them and we're still friends. They brought me in and taught me a lot and had respect for me when I asked questions. When I felt left out of somethings that were going on, they brought me in like I had been there for a long time.

There wasn't really anything hard about this job besides dealing with rude customers. But, rude customers are everywhere!

What I enjoyed most about this job, was everyone was so friendly; the managers, my co-workers and the customers. I loved how it was fast pace and easy to learn. It's in a great environment and if i still lived in this town, I try to work here again. They also will work around your school hours and another jobs hours.

      I have always enjoyed my job with jacks. Times got tough but stuck it out and the company seemed to always have my back. I hit every goal I was givien and then some, I recieve several awards for being top in the company. Then the pandemic hit and things changed. Even with oppertunites coming open left and right I was not looked at to be promoted. What I have seen and found out is fraterniztion happens a lot in the company and if you dont play along you will miss out. The ceo of the company is a very good one but his misses the issues like this when they happen. 
  Example- I took over a store that wasnt a new one but had been in place for 10 years and sales were not that good. My first year I grew sales 6% my seconed year 13% and my third year 19%. I also helped around 10 of my crew members to grow and become managers and some are general managers for the company now. I grew transaction last year with over 20000 new customers last year they also had me in training new manager along with hiring for my area. I also belonged to a team that help with any new store being open to train and delelop team members. The list goes on but when I asked about a position to move up I was told they needed to see that I would work. I have been with this company for 8 years and every store I have been in for any time to make a impression the sales have made a noticable increase. So what it seems to me is other then your area supervison you hardly see anyone else and unless you make some noise  and make them see you and I thought I did you will have a hard time going any further then a general manager. 

Where do I even start? The pay isn't good. You can't make a living with this job. Even full time managers complain here about not being able to pay bills sometimes, even working 50-60 hours a week. A WEEK. And the pay is extremely unfair; one person can be hired on making $8/hr, and the next day someone else without any experience can be given $11/hr just because the boss likes how they look, or knows them from real life. It is a very stressful job, mainly because Jack's is a very busy company, but the managers do not help. They make it even worse by yelling and forcing the whole principle of "keep an A" down your throat the entire shift. It is always understaffed. They do not care about hiring enough people to get the job done. I've seen it with four different general managers over the course of three years, with two different stores. It never gets better. They will force one person to do the job of three different people and then yell at you when the jobs don't look all that great. And there is favoritism. So much favoritism. Most of these things probably look like normal phenomenon for any restaurant, but I assure you, it is much worse than you can imagine. Nowhere else that I have EVER worked has been as bad as Jack's, and I've been in the food industry for a while. I don't even know how I could get through my days at this vile place. Don't do it to yourself, don't work here. Please. This is a warning. Don't buy into however much they want to pay you an hour, it is so not worth it. You will regret it.

The staff that would work, are good people. The ones that would not work did not mind riding on your coattails and the managers obviously didn't care if they did. The Managers jobs are so hard all they can focus on is making the bonus. That requires live bodies. If they got rid quit allowing the staff to do as they want them just so they could have someone run the register then they would invariably get better quality staff to replace them with as people would find out it can be a good place to work. The corporate office is a different story. You could work a whole day and not one person say anything to you all day. Literally, not even good morning, You would think that a company with a slogan of "It's all about the South" would be friendlier and have a southern family culture. Most of that comes from the staff that used to be store managers. Working in a store has been the only job they have had, so they don't know how to treat coworkers and anyone who is unlucky enough to have to report to them.  They treat everyone like there a 16-year-old that has to be micromanaged. Berate you in public and the executive staff supports them. That is not the case.

I enjoyed working there. They were more organized than some of the other places I've worked. They were rarely understaffed. They were (usually) clean. The main manager, though... She worked first shift, and I closed. She never took the time to get to know the people on my shift. She guaranteed me full time employment during the recruitment process, because that was the only way I'd agree to leave the company I was with at the time to fully open up my schedule for them. After I completed my training, though, she started scheduling me less than was agreed upon.  There was one occasion, I had a dispute with a manager who requested that I not abide by the quality control requirements placed by the company in order to make the order times faster. Then, the biggest problem I had with them was that somewhere down the line they messed up my tax paperwork. I filed exempt for state, but "3" on my W-4. Somehow, they reversed that and had me paying state taxes and not federal. When I brought this to their attention, they promptly removed me from their system, to where I could no longer log in to my check stubs or their training program for me to cross-train, and the next week I was off the schedule.

As an area supervisor, my typical day is completely left up to the needs of my area. I am in charge of creating and executing my own schedule for the benefit of the five stores I oversee. I have learned many skills on this job that will be relevant in future endeavors, and I have a great set of peers and leaders that I report to and work with. The culture at Jack's is overall positive, but there are some pockets in individual areas and stores that may not be up to that standard. The goal is to get them to that point eventually by weeding out the "bad apples." There is a big focus on internal promotes, and a good majority of leadership in the company came from within, and with the growth of the company there will be many more openings to come. The hardest part of my job is that I feel overwhelmed by the responsibility laid on me at times. My work/life balance is "all work" at times. While it's not explicitly written anywhere, I feel pressured into being "ON CALL" 24/7. The most enjoyable part of the job is seeing the teams you lead succeed or reach personal and professional goals. I am big on celebrating even the smallest of victories with my teams. Overall, Jack's is not a bad job or a bad company to work for, but beware that it can get tiring and overwhelming fast.

I worked with Jack's for many years off and on. For the most part I was happy there but then had to quit due to some problems I was having standing. It seemed that there were certain ones that got privileges that others didn't get. Some got to chose what days they wanted off but I was never allowed that. My hours were cut down very low. It was like they wanted me to quit and when I did have to quit it was like they wanted me to stay. So recently I tried to go back to work there. They said they would hire me and since because of circumstances out of my control I don't have a vehicle, they said they would get me back and forth to work until I could get a vehicle. They then started making excuses as to why they couldn't come get me. I wasted my time and makeup getting dressed and waiting on them to come to get me and no one would ever show. I would call them and they would make up some excuse that they couldn't find me. All they had to do was call and I could lead them here.
I feel that a place of business should not have different rules for different people in when they can and can't be off work. To me that isn't equal opportunity employment.

This was a first job for me. I was excited. But the problem came, as a 17 year old, that I would have to do everything (cleaning dining room, bathroom, etc). I was the only one doing everything. Which is fine it’s my job, but when they weren’t busy, like no customers, they left everything for me to do and everyone would go outside for a smoke instead of helping. That includes associates and managers. And when a customer would come by to order at the window they were never prepared to take their order. Also there was a lot of gossip and talking about other employees. One manager was so immature she made me not show up the next day or ever again. She would have yelling fits at another employee or when things were to stressful she would yell. It was so embarrassing having customers inside hearing that. And the whole was so focused on speed than quality that I had to make people wait for so long inside so drive through can have priority. There wasn’t a balance between the two that I had to constantly deal with impatient customers, which it isn’t their fault, cause they had to wait sooooo long. Now I’m finding a new job recently and I don’t ever want to work at fast food again because of them. It’s not my job to carry the team.

I had some great times at Jacks when I first started there. The problem I fell into is that the management only care about numbers, they could care less if you have family sick, need time off or whatever. They’re gonna take their time though. I thought I could trust my higher ups but was lied to and told about promotions even pitted against a fellow manager with the promise of “the best gets promoted” only to be found out that they lied to both of us. If you’re needing a place to get you through till your next job… it’s not so bad and like I said, it wasn’t all bad all the time it just got to where management changed for the store I was at and I was so unhappy.

Top Job Titles	Average Salary
Cook 7180 salaries reported	$10.27 per hour
Assistant manager 563 salaries reported	$881 per week
Line cook 19 salaries reported	$12.37 per hour
Area supervisor 6 salaries reported	$82,500 per year
Field service technician 30 salaries reported	$14.40 per hour

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