cashier

customer service associate / cashier

store manager

retail sales associate

manager in training

Jacksons Food Stores

Jacksons bought our rurally located convenient store/ gas station from my previous employer, and my manager, myself & a few cashiers were inherited. I took on the Assistant Manager position. Met with the District & Regional Managers, and the V.P. of Operations to welcome the crew. Thought things seemed great with all the benefits they offered. 
Our training manager was only there for less than 2 weeks. Majority of their time was spent working with my manager. Had to have the DM send another manager to work with us a few more days.  
Fast forward a few years, as an Assistant manager, I still did not have all the knowledge that I should have had.  My manager ignored a lot of the concerns I had regarding my lack of knowledge, and about issues I was having with the other team members. I contacted upper management on numerous occasions because of the lack of resolution on store level. Many times I was ignored. 
After the covid-19 pandemic, they "restructured" the bi-monthly bonus program. They increased the base pay for CSRs (customer service reps) and discontinued their bi-monthly bonuses. By doing that, they took away the incentive for CSRs to go the extra mile to pass inspections and increase productivity because bonuses weren't guaranteed.
They increased assistant manager's base pay somewhat and bonus amounts were reduced by half or more which didn't even things out because prior to the change the amounts would vary depending on store sales & performance. The manager's bonus was affected very little to not at all. 
Smaller stores aren't given enough scheduling hours so that there's double coverage throughout the day. My non-24 hour store was open 5am-9pm. And I'd be working alone for the first 2-4 hours on opening/day shifts. And 1 employee works 2-3 hours alone before closing the store. Because of all the single coverage hours, regular duties became difficult to complete. Swing/Closing shift has extra side work to do and not enough time to do anything else in between customers.
The company claims they care for your well-being & overall health & safety. But I've seen many people come & go because of toxic work environments from being stressed & underappreciated. Manager's have their favorites that they get along great with and when quarterly "Star Performer" nominations are submitted for the company newsletter, it can be discouraging seeing those favorite's names appear when other employees believed other people were more deserving of recognition.



**A Typical Day**

A typical day as an assistant manager at Jacksons Food Stores involves a variety of tasks, from scheduling and training employees to managing inventory and ensuring that the store is clean and well-maintained. I also help to resolve customer complaints and handle any issues that may arise.

**What I Learned**

Working as an assistant manager at Jacksons Food Stores has taught me a variety of skills, including leadership, management, and problem-solving. I have also learned how to manage a team of employees and ensure that the store is running smoothly.

**Management**

The management team at Jacksons Food Stores is generally supportive and helpful. However, there can be times when the workload is heavy and it can be difficult to get the help you need.

**Workplace Culture**

The workplace culture at Jacksons Food Stores is generally positive and friendly. My coworkers are all very helpful and supportive, and we work well together as a team. However, there can be times when the stress of the job can lead to tension among employees.

**The Hardest Part of the Job**

The hardest part of the job is dealing with difficult employees. There are times when employees may not be performing their duties to the best of their ability, or when they may be causing problems for the team. It can be challenging to address these issues in a fair and effective way.

**The Most Enjoyable Part of the Job**

The most enjoyable part of the job is seeing the team succeed. It is rewarding to watch employees grow and develop, and to see the store run smoothly. I also enjoy the challenge of managing a busy store and ensuring that everything is running efficiently.

What is the best part of working at the company?
The people and myteam members
 Good bosses. Stayed busy which I like that
 Im not a stand around type
 Always something to clean, or stock .

What is the most stressful part about working at the company?
It was hard on me (well almost everyone) stocking the cooler,and beer cooler
 Brrrrrr  That's when team work helps. One runs store stocks,and cleans.the other stocks the cooler.However I would still help . Bring stuff from back room,and face everything. Tear down the hotdogs grill.clean it. It was stressful when you have customer coming in when we're getting side work done. However I had 2 tills to go back and forth so my lines went fast.

What is the work environment and culture like at the company?
We were 24-7.we had car wash, we had a huge store,and 12 pumps.I KNEW 85% of our customers , all kinds of different people. I felt it was like one big family. Communication , people talked about their day,and it was personal. We knew what their usual s were,cigarettes, chew. We also had money order machine ,and lottery alot of customers played from our machine as well as behind counter.
Clean bathrooms alot. Kept them stocked.clean store,clean parking lot.swept alot outside cigarettes butt's ect
Good team work.

What is a typical day like for you at the company?
Good, clean stock,greet everyone coming through door, I always new where the item was they were looking for. Sometimes I helped elderly carry out their bags.or put fuel in their car. And when it's that time of the day ,I don't look up one customer at a time you can be speedy   however you don't make them feel that way.go,s fast the shift. I stay busy.and don't look at clock lol I liked it. I was bummed when I had to not go back. Bad car accident.on my side their fault,and twice as big truck.alot on appts
It was sad .

So working here really wasn't all that bad. You do 2-3 days in a classroom and learn about rules, policy, customer service, food stuff, etc. And then you go to the store you were hired to and do your hands on training. Work environment varies by store, management, and store location.  In my case, my management was ok, but very inattentive towards mental and physical health because in their own eyes, they had their own problems. Fair enough. After store management, it's kinda tricky. Your DM will either interact with you or they won't. When they do, it's because of a problem. Being sick isn't a good idea because the only people who care is HR. Your bosses will harass you about a return date. It got to the point where they recently had to have a meeting about the harassment of employees about health status and an estimated return. If you don't have open availability, DO NOT TELL THEM THAT YOU DO. They will take advantage of you. If you are upfront about your availability, I promise you the managers will work with you. There's always a shift that needs filled. But don't tell them you're open when you aren't, because if your store is 24 hrs, you'll get a call at 2am asking for a cover. Demotion happens fast, so don't go into management until you know all the aspects and requirements. You don't get breaks or lunches. But you do get benefits. All in all, don't work here unless you never get sick, have no life outside of work, and are single or have an SO that works a similar schedule.

jackson's was one of my first jobs and it definitely taught me a lot (and not in the best way)
at first it was enjoyable learning about how a minimum wage job would go and how a gas station/convenience store job would be. then i met most of my coworkers and boss and it went downhill from there. most people working at the time were older and i was still a teenager. most of my coworkers were smokers and would get "smoke breaks" while if i ever sat down or leaned for more than 30 seconds at a time i would be told to "get to work" i actually had a supervisor who took more than several smoke breaks during a shift and actually neglected my required breaks for a 8-9 hour shift. i did get the hours i asked for, however the hours and pay was not worth the emotional turmoil. gas was really expensive at the time and customers would often put the blame on me and my coworkers and not Shell as a company. as stated earlier i would be neglected for breaks and lunches, so i spent a lot of my shifts sitting for a couple minutes at a time. the manager at the time used to watch the cameras and call the store to make sure everyone was working. i also had a case (basically 12 or so cans) of energy drinks thrown at me in a fit of rage when i was cleaning our cooler before a health inspection. i was treated very poorly for a long time before realizing how cruel it was. i'm sure there might be other stores that have reasonable managers and employees but my experience was very awful.

Working at Jackson’s had some positives. The customers were generally nice, and the overall environment itself could have been enjoyable. Unfortunately, my experience with coworkers and management made it difficult to feel comfortable or supported. Some coworkers were often passive-aggressive toward me, and management never addressed the issue. Even after I asked not to be scheduled with certain individuals, I was still assigned shifts with them, which made coming into work stressful. As someone who is young and mentally disabled, that lack of support had a negative impact on my mind. I was also pregnant during some time at this store, and management scheduled me to work with an employee who had a history of inappropriate behavior toward young women. While other employees were kept away from him, I was expected to work alongside him, which made me feel targeted and unsafe (I’m the youngest cashier besides the one who was victim of behavior). Beyond that, I noticed no compassion in how some coworkers spoke about customers, particularly those who were homeless or struggling. Comments about their appearance, smell, or even which bathroom they used created a negative and judgmental atmosphere. Overall, while the customers and the idea of the job were positives, the way management handled staff issues, accommodations, and workplace culture left me feeling unsupported, uncomfortable, and calloused my time here.


Worked for this company for about 10 months begged for advancements watch other people move up in the company because they were butt kissers I constantly worked around the other employees who didn't do anything or did much at all I did jobs that managers and assistant managers were required to do I help ensure that we made our bonuses with little or no gratitude at all and no help from other co-workers who did nothing at all most of the men there were lazy and watch the women put all the heavy stuff away we're stuck behind the counters the whole entire time I was fired after two no call no shows after having the flu which I thought was more safe to stay home then spread of sickness and illness with my child who is also sick and I did not want to leave home alone and I apparently lost my job because I wanted to tend to my sick child and it was more personal reasons because they didn't want to miss out on their Christmas party or work on a weekend. Many employees never showed up to their shifts constantly was never reprimanded but the day that I was sick and could not show up I was actually fired I was one of the hardest workers there I wouldn't really recommend this place you're constantly on your feet with no breaks no lunch breaks and half the time the management is never around to relieve you from being on the cash register all day

Some stores are so slow it's actually boring to work at, others are so busy you feel like you'll never get anything done. Doesn't really feel like the company cares more about the employee than it does making the sale. During the pandemic, and even before their policies strictly abide by the law. Meaning "If the mandate only recommends masks, we aren't allowed to enforce it" so throw any level of consideration to the safety and well being of the employees. We were never even allowed the option on a store to store basis on whether or not we are ALLOWED to refuse service to people who refuse to wear masks. Honestly a joke of a move from a company that serves primarily underprivileged and high risk clientele that perpetuates the ongoing pandemic in the low income and minority groups. Realistically, what can you expect from a convenience store/gas station... Definitely don't expect anyone who works above the Store Manager level to have half a bit of critical thinking skills, I would take any bet that most get their information from Facebook, fox news, etc.

They try to be "the best and first choice among convenience stores" but they'll bend over backwards for the bottom of the barrel people who act like they own the place and are entitled to our services just so they can make a quick buck off them.

What is the best part of working at the company?
The owner has a heart of gold. He's a good man. 

What is the most stressful part about working at the company?
Lack of support at mid-level management. Lack of vision is so prevalent. It's short sited at best. All employees who care and understand this are frustrated but understand nothing can be done about it. 

What is the work environment and culture like at the company?
Highly political. There are some good people but unfortunately mistrust is thick - especially at the management level. Because there there is a lack of true one-goal, clearly defined leadership, the mid-level mgrs find other means to push through and develop self-serving agendas that do not benefit the organization as a whole. Good things do happen there - people can be promoted and move into better roles but those are driven by only the good leaders who make it a practice and a priority and have a broader vision for their teams individual contributors. 

What is a typical day like for you at the company?
It depends on how much freedom one has to do their job. As true with any job, if they're micromanaged, undermined (by their boss and/or peers), undervalued, it can be emotionally draining. If they have a good manager who believes in them, advocates for them, sees the good in them, it can be a motivating experience.

Jackson's Food Stores are a popular gas station/convenient store in the Boise area it was the go to place for gas, groceries, cigarettes, and alcohol. On Monday since 2015 you can get any size  coffee for $1 on Thursdays they had $1 deals on certain items marked with an orange sticker. Four of my co-workers were a lot of fun to work with when I knew I was working with them I knew that my shift would go quickly. One thing I learned because it cost me my job there was to ask for a person's ID before you got the item that they wanted (the police have a sting operation called BARS and they send people who don't look old enough or who aren't old enough in to places where alcohol and tobacco products are sold and they want to make sure that the people who work there are asking customers for their ID). Unfortunately for me the young man I waited on didn't give me a chance to ask him for his ID after I got the pack of cigarettes for him I scanned the bar code which on their cash registers prompts you to ask for their ID and before I  could even get the words out he put a red card on the counter and said that I failed the BARS. That was on a Wednesday I had Thursday off and when I went back in on Friday the manager told me that because I had failed the BARS I no longer had a job.

Top Job Titles	Average Salary
Cashier 2239 salaries reported	$17.33 per hour
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Retail sales associate 108 salaries reported	$16.11 per hour
Manager in training 39 salaries reported	$19.28 per hour

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