casino manager

host/hostess

line cook

concierge

food & beverage manager

Jacobs Entertainment Inc.

This review relates to the lodge property in Black Hawk, CO. The culture of the place seemed pretty good; for the most part all my interactions with fellow employees were super positive. The cons begin with the pay package; as a table games dealer typically casinos will pay you less than your states minimum wage, thanks to some Colorado laws casinos here have to pay you the minimum wage ($8.xx) that’s a mild plus but I know they wouldn’t do it if they didn’t have to. The biggest con is if you are a keep your own dealer you have to give up 20% of your daily tips to the dice crews for their bi-weekly pool. At first it didn’t sound like that bad of a proposition, but the more you do the math you could give away 10k or more in wages over a full year. Employees should not have to pay other employees wages. The company knows that dice dealers don’t make the same as the other dealers and should pay them accordingly. Unfortunately this is common practice for all Black Hawk casinos. The last con I’ll mention is job security, simply because COVID-19 caused a shutdown and dropped revenues to 0 overnight. All employees were furloughed until a limited reopening was available at that point the most senior positions were brought back and everyone else was let go. The company preached wanting to bring everyone back, but clearly wasn’t operating with any reserve cash on hand in case they needed to do something like this. You already pay lower than industry average, and yet somewhere somehow your revenue and your budget bring you to break even. Seems like poor choices being made higher up. 

Very sterile environment.  Employees laughing or having a conversation were generally frowned upon. Human resources local and corporate not supportive of subordinate complaints against supervisors and managers.  Managers were micromanaged and expected to micromanage their departments.  Goal setting and employee reviews rigged to offer the lowest evaluation score to reduce the amount of yearly wages. Environment was stressful and their food and beverage department had the highest employee turnover in history from 2012 to 2016. 

Working in several key positions for over a decade allowed me to see the company at different levels. 
Like every company, there is good and bad.  For me, it was mostly good.  I felt appreciated and listened to.  Upper management addressed my concerns - sometimes the answer was, no. 
Enjoyed my time there - left unexpectedly because my position was eliminated.  
I think it was good timing - company is starting to tighten rules and remove perks that have been available for years.  
Company is, unfortunately, becoming much more corporate and a lot of the fun aspects of work are gone.  
You will learn a lot - if you listen, develop strong relationships with other employees, as well as guests, and take advantage of any opportunities offered. 

On call work, challenging in some respects, lacking in others. Leadership, in my case, was lacking. Afraid I was smarter than the IT Director so once I left, no chance of rehire and I didn't even know it.

8-4:30 is a typical day, but on call 24/7. Most calls from technically challenged people. Over a period of time I was able to rectify the areas of the most problems and reduce after hour calls greatly.

Free lunches, which is nice. Pay was OK once they realized people were leaving because of the low pay the previous owners were giving people.

Hardest part of the job was dealing with the staff.

Most days start out slow and begin to pick up after about 8;30am. I have leaned how to better speak with customers, how to cut or drill into tile and put down floor tiling also how to mix apoxy floor paint. How to adjust restroom sensors. I get along with almost everyone to include the managers on each shift. hardest part of the job is doing a two man job by myself. The enjoyable part is helping the different customers and working with my co-workers on various projects.

What is the best part of working at the company?
All locations are in LA so overnight travel is minimal. The techs that worked for me are the best group that I have every had.

What is the most stressful part about working at the company?
Trying to meet budgets each month.

What is the work environment and culture like at the company?
Work culture is good and the work environment is good also.

What is a typical day like for you at the company?
Working with contractors and vendors to keep all the facilities operating safely and efficiently.

What is the best part of working at the company?
Corporate office is a great place to work.

What is the most stressful part about working at the company?
Sometimes last minute deadlines, but they do work with you and are willing to help.

What is the work environment and culture like at the company?
The atmosphere and culture are fun and layback.

What is a typical day like for you at the company?
It is a full day of record keeping and setting up meetings and working with the other locations in the state.

What is the best part of working at the company?
There’s no best part of working at this company

What is the most stressful part about working at the company?
Upper management have no clue of what they’re doing, they fire everyone around them to keep their jobs.  

What is the work environment and culture like at the company?
They think they’re the best but in reality they’re a joke.

What is a typical day like for you at the company?
Stressful, having to put up with idiot managers who do nothing to help you.

Spent 3 years at the carson location as sous chef. Would not recomend. My executive chef and executive sous chef were amazing. All three properties in Nevada worked well together. 

When the executive chef left, there were a lot more changes and gaps in communication that left it hard to work with management out side of the kitchen. A lot of conflicting reports, picking on kitchen culture.

Great stepping stone.  Pay is low for corporate positions but you can learn a lot and move on from there.  Senior Management team is well respected.  There isn't much room for growth in corporate positions because people really don't leave, many people have been here 20-30 years.  Everyone is pretty nice.

Top Job Titles	Average Salary
Casino manager 21 salaries reported	$70,905 per year
Host/hostess 3 salaries reported	$51,000 per year
Line cook 1 salary reported	$19.50 per hour
Concierge 2 salaries reported	$20.50 per hour
Food & beverage manager 2 salaries reported	$81,250 per year

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