team member

shift leader

general manager

supervisor

shift manager

Jamba Juice

I worked in the West Salem Jamba and the manager at the time wasn't a good person. She is no longer the manager, or even at the store so I cannot say much about the overall flow of the store now, but I will share my expeirnece.

I started as a crew member and was promised a lot of advancememt and pay raises at the time. My manager promised me a $1.00 raise within the first 6 months, and I only received a $0.25 raise due to minimum wage being increased. I was promoted twice while working there and did not receive a pay raise for either promotion.

My manager only gave raises to those she liked the most, not their work ethic but them as a person. We had one girl who always buttered up to the manager and brought her treats. She received three raises in four months of working even though she did the least amount of work on the whole crew. She also had first pick of the schedule, even though the rest of us were just assigned what was avalible. 

I loved my co-workers, we all became close very quickly. Sometimes people would group up together over a shift and make almost a clique type environment which was annoying at times but we all got along.

Tips were basically non existent due to the over priced drinks, and when the store was tipped, it was split by hours worked at the end of the week. Meaning if you worked 10% of the hours in the store for the week, you get a dime out of every dollar tipped to the store. 

This is a job where you should expect to constantly be moving. Even if we had no customers we were expected to look busy so we would clean the store over and over again until someone came in. There were times where we would go hours without customers and eventually have to send half the crew home so we wouldn't lose our daily profit in our workers income. 

The hours were usually pretty inconstantant. This is a job that relies heavily on the consumer. Some weeks I would be scheduled 36 hours a week and only get 8, this was the same vice versa. I was called in almost everyday for three or four hour shifts. Several times I was called in, only to be told to go home one I got to the store. If you need a steady flow of income this is not the job for you. This job is best for students who have a consistent amount of free time and need the extra income.

Customers are as weird as the hours, sometimes customers would make special requests on a smoothie that turns it into something completely new and weird. If they end up not liking it you're required to make then a new one they will like. Remembering all the smoothie recipes is hard enough as it with new seasonal ones every few months, customers just make this harder with special requests. 

This is not a job where you just smile and make smoothies either. (Though you are required to always look happy in order to create a fun environment.) There is dish washing, restocking, janitorial work i.e. cleaning bathrooms, mopping floors, scrubbing floor drains, laundry, window washing, and basic up keep of the store. 

You need to be alright with mental math. You are assigned a cash register once your manager thinks you are ready, at the end of your shift you count the money and compare the amount to what the till says is in, and if you're high or low you can be penalized.

Pros: free employee meal for each shift, fun co-workers, the store usually smells pretty good

Cons: inconsistent shifts, lack of pay raises, cleaning the bathrooms was always pretty gross

Jamba Juice is a moderately fast paced service job. It is also a casual job. Good for those who are looking for a little bit of income to suppliment them while they are attending college, or a first job for those still in highschool. The wages are low and the job itself is not difficult to learn, but the lack of working equipment can sometimes make it trying.

A typical day at Jamba would be me coming into a quiet, dark store. I would turn off the alarm, check the freezers and begin opening procedures for the day. This would include turning on all the machines, setting up the frozen fruit station and the boost station, filling the 3 part sink for the wash/rinse/sanitation and checking the drops made the night previous for the cash drawers. I would count the money back, make sure that all the drawers were even and that nothing was short, before moving on to counting the deposit. 
Once all this was done, I would put out the sidewalk umbrellas and open up shop. Generally the morning is a moderately busy time. People of all sorts show up for a juice smoothie to start their day, or a bowl of oatmeal. A customer orders what they would like, I suggest boosts to add or any special deals we have going for that day. The day continues on much in the same fashion with restock duties as part of the grind. When the closing shift lead comes in, I check for anything left to be done on my end before leaving. I drop off the deposit at the bank before going home. 

At Jamba, I have learned how to take care of monetary responsibilities at a manager level. I also learned a variety of smoothie recipes and how to use various fruit and vegetable juicers. Being a shift lead has given me experience with managing others. 

The upper management at Jamba is fairly hands off. They occasionally come in and check things out, but overall the store is run by it's associates. We receive communication via email about new promotions and changes. The GM writes the schedule and tries to work with everyone's different lives, but seems to lack motivation to be a strong leader. We do have a difficulty with management not wanting to work with any disabilities and not fixing broken equipment in the store.

My co-workers are all pretty well rounded. They are all young, none over the age of 27 and all are attending school. I get along with all of them overall. 

The hardest part of working at Jamba is working with Management that does not work with disabilities and do not consistently replace broken things in the store.

The most enjoyable part of working at Jamba is being in a lively, fast paced environment.

Jamba Juice is phenomenal for those with limited work experience. The work pace is anywhere between relaxed or managebly busy, so it's good for building some rush-resistance while not being a nightmare. That being said, if you're looking for a livable wage here, you really should start at 16-18 years old because working your way to a proper management position is a competitive slog. 

Going from team member to shift-lead only takes months if you're a good worker, but from shift lead to assistant manager, I've seen people quit in a rage after being a shift lead for 1-2 years and passed up for the AM position. As a team member, the expectations were reasonable for the pay, but shift leads only get an automatic raise of a dollar, which is not worth the plethora of responsibilities and expectations that get added onto your workload, so I purposely avoided and turned down the shift lead opportunity while working there for a year and a half. 

The responsible, level-headed, and capable people always were the ones to get into management, so I never really had complaints until my most recent manager before quitting, but honestly her expectations were reasonable; more stringent than the previous managers? Yes, but I was unfairly judging her at the time. That being said, most managers are young adults as well, so they're completely understanding and empathetic of the personal needs of their employees most of the time. 

The hardest times at the job were of course during the afternoons in hotter seasons, especially during the beginning of the school year because my location was situated near a middle school, high school, plenty of elementary schools, highway, and a gym, so the store was basically a madhouse during those times. Despite that, after the rushes the commodore was always pleasant with the coworkers, and I highly suggest this job for students looking to polish up their resume and get their foot in the door of adulthood.

Working at Jamba Juice has been an overall positive experience. As a team member, I've had the opportunity to interact with a diverse range of customers, learn valuable skills, and contribute to a vibrant work environment. Here's a breakdown of my experience:

Pros:

Team Environment: The atmosphere at Jamba Juice is energetic and collaborative. Team members are supportive of each other, which creates a sense of camaraderie in the workplace.

Customer Interaction: One of the highlights of working at Jamba Juice is interacting with customers. Whether it's recommending smoothie flavors or providing excellent customer service, engaging with customers adds variety to the job and helps develop communication skills.

Training and Development: Jamba Juice provides thorough training for new employees, ensuring that everyone is equipped with the knowledge and skills needed to perform their roles effectively. Additionally, there are opportunities for advancement and professional development within the company.

Flexible Scheduling: The management team is accommodating when it comes to scheduling, making it easier to balance work with other commitments such as school or personal activities.

Cons:

Fast-Paced Environment: Working at Jamba Juice can be demanding during peak hours, especially when there's a rush of customers. This requires staying organized and maintaining efficiency to keep up with the pace.

Physical Demands: The job can be physically demanding, as it involves standing for long periods, lifting and carrying supplies, and operating machinery. It's important to take care of oneself and practice proper ergonomics to prevent fatigue or injury.

Pay Rate: While the pay is competitive for entry-level positions, it may not be sufficient for those seeking a higher income or living in areas with a higher cost of living.

Overall, my experience working at Jamba Juice has been positive. The company fosters a supportive work environment, provides opportunities for growth and development, and offers a valuable experience in customer service. Despite the challenges of a fast-paced environment and physical demands, the rewards of interacting with customers and being part of a dynamic team make it a fulfilling job opportunity.

According to what ever station you were placed, that specific station was worked and whenever it was slow you would then bounce around to other stations and help with what ever team member needed the help.

I learned how to move around a smaller space while thinking more efficiently, as well has dealing with the "fast food" pace, "In & Out" while continuing to give the guests a good impression.

My coworkers are always the people that you chose to spend 5+ hours of your day with, on however many days you're scheduled to work with a week, point being this team works well, good people, gossip occurs in any place of work... school... etc.
The green shirt team is the best in my opinion, we rock under pressure and when respect is used everyone is more willing to listen.

Management sticks with management, they join in on the gossip as everyone else, however they keep their deeper conversations private  within the managers office, two of them were great with communicating with their teams respectfully and yet firmly enough to  get the team going. 

Being around all the great tasting smoothies and baked goods and knowing that I can't eat them throughout the day, my metabolism has me eating every 2-3 hours, and we only had one 30 break 'halfway" through a 7 hr shift, that is ever 3.5 hours, and my mood starts to change when I start to feel drained. we used to get a 10 min break on a 6 hour shift, and that was cool but we ruined that as a team by taking a few extra minutes here and there.

Meeting and talking to new people that would come in on the trains and would stop by, some of the attitudes were not the most enjoyable to endure, however there were some very cool guests that would stop in to grab a good healthy and yet tasty snack for their ride out or in for a special event. When the managers were on the few on the floor, the team was able to move better and know the lines down, playfully moving at a more efficient pace.

Opening the store, I get there at five a.m. to set up, cook the oatmeal, fill quad sink for washing dishes, setting up the displays for the day, making sure the store looks like it is an organized and clean environment. As I open, I write down everything that needs improvement from the close and make sure to communicate it to the lead who was in charge the previous night. After the store is set up it is opened by six am., I count the safe and registers to make sure the safe is where it should be, and the registers as well. I give two people registers, I tell them what I expect from them on that shift, such as upselling, engaging with guest, making sure they actively sample and to work with urgency. When everyone is ready to go, I let them handle the front of house, and I go and do the morning paperwork, entering the daily close out from the sales from the day before, filling out the book, taking temperatures, setting goals for individuals and forecasting sales. After all paperwork is done, I check all areas of the store, from the front to the back to see what needs stocking and cleaning. Every morning we pull out the fridges and clean behind them, we take apart the crathcos and clean them as well. After the entire front of house is stocked, I delegate team members to help clean other areas of the front of house and some come to the back of house to help me stock and clean the area. stocking concerns froze and fresh fruit and vegetables, and concentrations as well. We properly day dot everything that needs to be day dotted as we stock.

Once you get to Jamba in the morning you cannot predict what is going to happen you can only try to be prepared for the worst. At Jamba ward we open at 5:30am. On most days we have consistent customers regulars and non regulars that walk through our doors till we close at 9:00pm on weekdays and 10:00pm on Fridays and Saturdays. This makes us one of the busiest stores in Hawaii. 
In a nutshell, we take orders, make smoothies, serve smoothies and engage with guests.There are many tasks that need to get done before shifts are turned over so we delegate in between brakes and on the line service rotating and shifting to get both the job and tasks done quickly and efficiently. 

There are a lot of things that i have learned from this place that I will always remember I have learned here. I have learned that I can be more outgoing than i thought. Being a part of a team and leading a team has help with tremendous character growth. My confidence level when delegating, leading  or talking with people has improved as well. This job has also helped me instill good moral. Reminding me about integrity and helping others before myself.

The hardest part about this job is the pay. I feel like its hard to keep a great attitude when you work so hard and put so much time and effort into something and you cant even afford to live off this paycheck.

The most enjoyable part about this job is that you get to see growth not only in yourself but in your team members as well. Most days i remind myself that it is not about the money, rather it is about being content were I am in life and using these moments to gain experience for the future. It is a proud moment to see your team perform so well under pressure and see you hard work unfold before your very eyes,

Jamba Juice is filled with young people trying to be managers, everybody can move up,  but it mostly depends on who you work with, if a manager is not willing to promote you, your growth will be cut short, seniority does not matter, hours are unstable, people are friendly, but you get paid very mimimal compared to an AGM or GM for pretty much what i feel, is the same work. NO one will see your potential you have to show them. I run around jamba juice making smoothies faster than any employee, i tell everybody what to do, got promoted after 6 moths because i demonstrate good leader skills, and yet to them that means nothing. Managers change around often so dont get used to them. AGM's and GM's are lazy asf 9/10 you'll be on the floor and they'll be in thr back on their phones doing nothing productive. You hardly ever see a GM or AGM actually ON the floor. I hate this job with a burning passion, if you can, try to find a job that pays your worth, and where your in an environment where everything benefits you and doesnt take away from you. To me the job would seem better fir for people ages 16-17... they try to keep it at a young age group idk why bc 16& 17 year old's have shcool, so they dont even really schedule yall like that, at most you may get 10 hours a week... which isnt very much compared to what they pay at IN-N-Out ( worked there for 2 years and im going back) and rememeber, if you do get the job... YOU ONLY GET PAID TO DO YOUR JOB, other people WILL slack off if they see that you can handle a good amount of work. and if we're being honest, i would just telll my GM to take me off the schedule, work every so often and keep the discount card and go to other Jamba's, because that's the only benefit, is having a 50% off card to a 6$ smoothie lol

During a typical work day I was in charge of the closing shifts which included making smoothies, cash handling, deploying the team members, cleaning the store, entering in the waste on the computer, checking the email, and providing great customer service.

I learned how to manage a staff, how to effectively deploy team members, time management, organization, cash management, and creative ways to get the team involved.

The management wasn't so great there. If I went to my general manager with a concern she never really did much about it which was one of my reasons for leaving.

Most of my co-workers were awesome! They really got motivated and liked my style of management. Many of them became my friends outside of work.

The hardest part of the job was knowing how to speak up for myself when I was unhappy about something. I felt like there was a manager there who disliked me and she would gossip about me in front of the other team members as well as blame me for things I didn't do or had no control over. For a long time I just took the criticism whether it was my fault or not and when I finally tried to start speaking up about the issue my general manager discredited everything that I had told her which was quite frustrating and made the work environment unpleasant.

The most enjoyable part of the job was getting to know people. I love talking to the customers and learning about them, I'm not very good at remembering names but I made it a goal to remember 1 of our regular customers names every week. I actually did very well with this and its so nice to see their expression when you can greet a customer by their name.

A typical day consists of making smoothies, cleaning around, prepping fruits, washing dishes, cashier duty, and restocking things as needed. Anyone who is motivated can learn the ropes quickly. Most workers at my store got along well and became at the very least, work friends. The most enjoyable part of the job is working with people you get along with and if you're lucky, having a good manager. This is a great job for students or just anyone who requires a flexible schedule, and managers often accommodate for your needs. Some stores also have outings together from time to time which can be fun.

Most shifts consist of only two people, which is fine for a store that is not very busy, but can be harder than necessary if working with people who do not have a good work ethic. One problem I have noticed at Jamba is that people are often hired or promoted for the sole reason of filling in a gap. This has many effects on the team that I will not go into detail about, but it is an issue. Out of the four managers I have had, only my current manager makes me feel that she genuinely wants to help and is there to work. Another issue I have noticed is management taking long to resolve store issues.

 A personal issue would be that I often feel underappreciated, including by management. Side note: I have worked here almost three years, often the person who has to pick up people's slack, and was denied a pay raise the one time I ever worked up the courage to ask for one. This, after six months of waiting for an answer to my request. They agreed I was a really good worker but said they could not give me a raise.

Overall, I would highly recommend working at Jamba to anyone looking for a part-time job. I feel like I have grown as a worker at this job.

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