truck driver

dispatcher

logistics coordinator

fleet manager

terminal manager

James River Carriers

I was hired in December/January '23-24 for the Safety Claims Coordinator role at JRC.  Initially I enjoyed the role and the work I did but after that first few months  of smiles, pleasantry and system learning I had come to a realization that there was quite a bit of work that needed to be done that was well outside of my purview. 

This company does NOT have a claims management system and for a company that was attempting to take steps on becoming truly self-insured, that tool is critical from both a workload management and legal/compliance perspective.  The  TMS at this company is by far the worst I have ever used (I've used several over the years). You work for it, it certainly does NOT work for you and that was a first for me, also. 

Additionally, I found the company to be extremely lacking in genuine leadership. I can't think of an employee within management at JRC that provided genuine guidance to me, not even once, during my time there. There were tons of meetings about coulda, shoulda, woulda items and I found that the leadership team there lacked an understanding of basic inland marine claims and how to appropriately and lawfully handle them. 

The top brass there certainly consisted of the 'know it all, finance bro persona' types and I found that they really didn't care to listen to qualified associates beneath them.  I can't think of a single person that had something positive to say about another during my time there and it was probably the most volatile workplace I have experienced. 

The company was starving for experienced and quality guidance  that would be required to navigate the difficult supply-chain / market most motor carriers have found themselves in. I can't imagine a situation in which current leadership takes the company any further than they are currently. 

Decent benefits though. 

Working in operations at JRC has been a solid experience overall. The job can be demanding at times, as operations in trucking always are, but the company provides the support and structure needed to be successful. Expectations are clear, and leadership is engaged and accessible when issues come up.

JRC does a good job investing in its people, equipment, and technology, which helps operations run more smoothly day to day. There is strong communication between logistics, operations, safety, maintenance, and the drivers, and a real sense of teamwork across departments. You’re expected to take ownership of your work, but you’re not left without support.  Two of the three owners are in Richmond, which is nice if you need a quick answer to a serious question.

The pace can be quick, and there are busy periods where long days are part of the job, but that comes with the territory in this industry. Hard work is recognized, and there are opportunities to grow for people who want to learn and take on more responsibility. The company values integrity and doing things the right way, which shows in how customers and employees are treated.

Overall, JRC is a good place to work in operations for someone who wants a challenging but supportive environment and the chance to build a long-term career.

It's a laid back job but lazy coworkers make the position difficult. You grind hard to finish your route only to get back to the warehouse and have to do a second out. It wouldn't be frustrating if your coworkers were constantly dragging their feet in order to let the next guy do it. One driver would take 12 to 14 hours daily to run a 8 hour run. The supervisor was clueless and afraid of senior drivers. That boss who's in late and gone early. 

Since I have been a part of the JRC Team I have seen substantial growth. Growth in the number of company Drivers and corporate employees as well. JRC has unlimited potential!  This of course is due to their outstanding management who truly Appreciates & Respects Drivers.
JRC's Vision statement is to be the most trusted provider of dedicated contract carriage in the country. TRUSTED, that says a lot about this company. 

A typical day at work pertain to getting unloaded around 3-6am  and waiting to get your next move after they find something. Often the back haul is picked up late that evening. No support after hours and upper management does not respect you as a person. They constantly changing the rules according to what they need. 

When I first started it felt like a good atmosphere and a family that changed after management structure changed 
Now it is the worst company ever as far as management goes
your either in the click or not 
No clear direction at all 
Limited resources to succeed
Small company going no where 
Management in Utah is a joke they have their own click if your not in it your not respected at all


Everyone that I meet was nice.  Unfortunately only was able to work there a short time . Dispatch was on the ball had loads set up day in advance for me.
Only complaint I was unable to reach anyone during the weekend, to resolve an issue. Decent trucks w fridge.from Penske so you won't sit long if you happen to break down. 

 JRC is a company that truly believes in building and growing the individual talents of each of their employees. Employees are provided  necessary tools and support to be successful in every position. Working in a professional environment with a Family-like culture is amazing! 

I love working at James River Carriers.  I have been here a little over a year and it has been a great time.  Dispatchers are nice, good quality equipment and I have better equipment than I could ask for.  We are growing which is also nice and have a strong financial backing.

A growing company with a toxic upper management team.  They are very interested in the clients they provide services to, but will work their employees long hours with minimal compensation.  The President is based in Utah is not very good with communication and follow-up. It tends to be one sided.

Top Job Titles	Average Salary
Truck driver 18 salaries reported	$80,278 per year
Dispatcher 1 salary reported	$22.50 per hour
Logistics coordinator 3 salaries reported	$47,500 per year
Fleet manager 1 salary reported	$62,500 per year
Terminal manager 1 salary reported	$90,000 per year

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