sales lead

sales associate

assistant store manager

general manager

retail assistant manager

Janie and Jack

A typical day at work for me would consist of working a 3 hour shift, mostly ringing people up for their items and re-stocking the sales floor. Customer service if definitely our number one priority; if the customer's not happy, we're not happy. I have learned from this job, and even more from my previous retail job, that presenting great customer service is key if you want to make sales. My jobs have also shown me how to handle tough customers in a calm manner and to show them that we care about their concerns. I would consider my management staff and co-workers at Janie and Jack almost like a family to me. They're so kind and are always willing to do whatever it takes to make everyone happy, including the customers. The hardest part of my job, in my opinion, would be the feeling of being overwhelmed while your unboxing 50 boxes in a back room with such limited space. My job is not one that takes a lot of effort, some might say its quite easy. I've always been a people pleaser, so I feel that any job requiring great customer service would fall into my category of an enjoyable job.

A typical workday would be engaging in customer service. After being in customer service for 4 years, I learned that each customer has specific needs, and sometimes we cannot fulfill those needs. I say this because higher management fails to demonstrate the appropriate procedures to provide excellent customer service. On the other hand, the culture of the workplace is happy and friendly, despite the internal conflicts. Unfortunately, the hardest part of the job to me is not completing tasks. In other words, I like to make sure everything I start is completed efficiently and in a timely manner. Besides, the best part of the job is satisfying the customers. The ultimate goal of being in customer service is to satisfy the customer's needs. Plus, I like to make the customer's day.

During a typical day at work, I acted as a sales representative and catered to the needs of parents and expecting new mothers. I learned how to tailor to the needs of individuals and frequent customers as well as use a cash register and log into a company computer system for the first time. I also worked on display, inventory, and pricing of new items. I usually worked alone or with my manager. My manager was very upbeat and easy going and prided herself on making sure that everything in the store was perfectly displayed. This job was not particularly hard at all. Even during our busiest days, I enjoyed conversing with customers and meeting their needs. The most enjoyable part of this job was satisfying the customers.

My experience here started well, I enjoyed working with my manager and those who I worked with but overtime I began to notice serious problems with other store managers in the district whom I worked with and the district manager as well. These people love to take advantage of particularly young women who may not know it in their rights to say no or speak up for themselves and overwork members of the team with little to no compensation. During the COVID-19 pandemic, the handling of certain situations in the store I worked in were completely mishandled.

I was a contractor and temporary employee. I enjoyed working in-house in San Francisco and learned a lot from talented co-workers. The pay was fair and the work was consistent. The offices and work environment was excellent, though we had little time to enjoy breaks in San Francisco. I especially enjoyed working on packaging production design for labels, bags, boxes, signage and accessories. There was little time for camaraderie and social events here. Very much an office job. They did have bike parking in the basement, which was great.

-Assist guests in purchases
-Form relationships with guests
-Maintain store standards in operation and appearance
-Management is phenomenal
--Easy to request time off and scheduling is always ideal
-Co-Workers are all so much fun
--They are what make Janie and Jack so special
-Hardest part of the job is dealing with customers who will not be happy no matter what you do
-Most enjoyable part of the job is seeing and hearing the guests reactions to our merchandise and service

Overall Janie & Jack was a fun store to manage and really enjoyed working with our customers but there expectation were to high when it came to hiring the right people. They expected too much but from there people but didn’t want to pay or offer any benefits. They also expected for you to run the business with hardly any hours or staff to help run the store which was a high volume store and was up on sales almost every month. They have a good work life balance but Overall I didn’t feel like the company really took care of there people as much as they should have and there for they have always had a high turnover.

What is the best part of working at the company?
Benefits that are available and PTO that accumulates fast if you’re a manager

What is the most stressful part about working at the company?
Being bullied my the general manager. No support from HR 

What is the work environment and culture like at the company?
Cliques, if you aren’t liberal you’re looked down upon. 

What is a typical day like for you at the company?
Fast paced with general manager always waiting for you to make a mistake then focusing on it and embarrassing you on the sales floor. Always in front of customers and other employees

All my co-workers were fantastic! Very friendly polite and ready to work as a team to reach daily sale goals. I loved helping out all our customer (the frequent and new ones), to find what they need and even buy what the want. Enjoyed helping the Spanish speaking customers who were always happy to see me and appreciated all the advise in helping select the special outfit they were looking for. The manager was the most enthusiastic, encouraging, and the best team player of all.

Working here has been challenging. Hours are minimal, and while the training for managers and district managers is decent, many scenarios require learning on the fly. Many Janie and Jack teams are short-staffed, and there are no raises planned for 2024, possibly 2025. Associates are paid minimum wage and upper managements don't get raises based on minimum wage going up. Bonuses are hard to earn due to high returns from online bulk buyers, where prices are cheaper. The company cuts corners but still invests in Instagram giveaways and celeb collaborations.

Top Job Titles	Average Salary
Sales lead 400 salaries reported	$16.31 per hour
Sales associate 292 salaries reported	$14.93 per hour
Assistant store manager 132 salaries reported	$19.30 per hour
General manager 27 salaries reported	$28.84 per hour
Retail assistant manager 8 salaries reported	$16.95 per hour

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