family support worker

drug test collector

test technician

support worker

builder

Jenda Family Services

. The company is too big for its pants
The benefits are too expensive .The boss took money away from mileage that he gets paid from state and now has a new truck and takes trips. Meanwhile the field workers drive their own vehicles and tear them up while the boss keeps the extra money. Field workers are expected to work everyday, all day with no life balance. If clients don’t show up for their hours and you drop below 40 hours a week due to clients canceling, Jenda cancels your insurance, a punishment for clients canceling their services. Shame on Jenda.  They don’t give raises yearly or show appreciation to the workers who bring in the money.  The only time you hear from the office is when they want to scold you about something. They don’t listen when you try to explain your position. 
  The turn over rate is outrageous, people quit every week!!

NO INCENTITIVES!!
Field Service Workers work all day, evenings, weekends and Holidays while all office staff go home by 5pm.
There is no employee appreciation recognition. With working long hours and with clients from all walks of nature and attitudes, there should be some kind of relief but there isn’t. The company keeps taking and gives nothing back. 
Jenda has a bad reputation in the field due to management.

This job is absolutely necessary, especially for the clients we serve. However it comes with some safety issues where interference is needed by management but is severely lacking. Management has also made FSWs work while ill or while clients and their children have had lice. Management has also approved environments for visits that are unsafe for children and the workers. Communication from those with pertinent information in regards to changes of cases needs a major improvement in order to be successful. The hours are definitely flexible, which is a huge plus and Jenda does pay well. But the benefits of this job do not equal the lack of care and safety for its staff. 

I loved everything about working for this company. I felt it was an extremely positive work environment and the management truly put families first, including my own as an employee. Of course time off was a bit scattered or difficult to arrange sometimes- welcome to the world if social work. It’s never going to be easy, but I have a special place in my heart for this company. It started with genuine intentions and has grown and maintained those and more. I applaud their employment opportunities & atmosphere as well as efforts and results in the difficult world of family services. 

Many aspects of the job can be quite stressful- communicating with families who are difficult to reach, scheduling appointments and meetings, communicating with case managers and teachers, and engaging families in services. Visits are usually fun and enjoyable. The culture of Jenda makes the workload easier, and talking to supervisors and other workers eases some of the stress. Workload can be overwhelming at times.

Jenda Family Services was my first full-time job after graduation. My supervisor was extremely helpful and a great resource for information. Working with the families is truly the best part of the job. Documentation can be time consuming so it is imperative you document as the visits occur. Overall, I loved working for Jenda Family Services and I continue to recommend them to others interested in a career in social & human services!

Visits and families are enjoyable to work with on the most part. You get to work hands on and connect with families, learning their backgrounds and such. Visits can vary day by day so you really need a flexible schedule. This job can be very rewarding if you stick through it. Hours vary depending on cases but they fluctuate as there are always more hours to pick up. Biggest tip is to form a good relationship with your supervisor and to connect other field staff to share your stress and feelings with.

Jenda is a good place to work especially for those who want to get in their foot in the door in this field. It is difficult work and you have to be the right person for the job, but it can be very meaningful and gives you good experience with children and families as well as other community entities. Management was very supportive and responsive during my time. 

The management at Jenda is always there to answer any questions that arise. I have never had an issue getting support when needed. The work done can be very hard at times while it is also very rewarding. The management is upfront with that during the new hire orientation and they make sure you know their door is always open even if you just need to vent. I have learned so much during my time with Jenda and working with multiple families allows for new experiences. 

Jenda is a great place to grow your career in human services. They offer paid training and support from a stable management team. The work is very challenging as is the schedule (evenings and weekends are required) but it’s great experience working with a wide variety of people.

What is the best part of working at the company?
The families you work with and the work you do independently.

What is the most stressful part about working at the company?
The Management team is not helpful and shows favoritism among staff and clients. 

What is the work environment and culture like at the company?
Work is independent so it's can be stressful but it is what you make it be.  The culture of the company is high school like and catty.

Top Job Titles	Average Salary
Family support worker 4 salaries reported	$21.00 per hour
Drug test collector 8 salaries reported	$18.75 per hour
Test technician 1 salary reported	$18.25 per hour
Support worker 1 salary reported	$21.00 per hour
Builder 1 salary reported	$21.50 per hour

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