store manager

server

server/cashier

opener

shift leader

Jeremiahs Italian Ice

•Poor management
•Very immature environment
•Very little training 
•Very  low patience with training new employees
Most of the employees/manager are teenagers. They will send you home multiple times within the first 5 days of starting. If they feel you are not catching on within the first couple of hours in your 3rd shift rather than answering valid questions on how tasks are completed they will send you home. Questions are not welcomed about how to do the job. I was trying my best to adapt to the new fast paced environment. They didn't give me the time to actually grow, learn, and understand the tasks given for each shift. Obviously, I was a new member trying to ask questions for a better understanding of the work. They didn't care enough to demonstate or show what exactly some of the tasks were if I'd ask in training. I would notice a sign of frustration for even asking how to complete a task. They don't  care, I repeat THEY DON'T CARE. I understand what it means to stay busy when there are no customers but along with me being new and finding tasks to stay busy I didn't know what the sidework lists mean't. I have experience in working at a professional food environment and I have never experienced an environment like this. Poor Communication! If you are a young adult looking for a mature environment this is not the place. 

You are expected to run a store with no help from your "district manager" or the corporate team. When you do get over whelmed to the point where you're begging for help, they will send you to voicemail or ignore your emails. They want you to have certain staff members but won't come down and do second interviews. Then on top of that want you to only hire young attractive high schoolers who literally request off and call out constantly to the point where you're working 60 hours but only being recognized for 45. If you aren't in Orlando they completely ignore you and you won't see anyone for 6 months but will get in trouble when things aren't right. They are changing the rules daily to the point where all the managers aren't on the same page and neither is the staff. I couldn't even tell you who my district or area manager is because it's never made clear who you are to report to. Be prepared to be on call at all hours of the night and on your days off. You have to get your schedules approved but no one replies back to you when you send it in. You will run out of things do to a new budget system so be prepared to swipe your own card to buy things for the store. You will never feel like a store manager by the way they talk down to you. Don't let the perks fool you, this job is a nightmare

Jeremiah’s is an amazing company to work for in theory, the President and VP and a few other higher ups really do believe in a sense of family and belonging. But I didn’t feel that when I met the other people that I work with on a day to day basis. The job is mainly with females and most of them are pretty young, this is what I mean by it’s an amazing company in theory, it’s a great starting job, but it’s not a forever job, you have immature 20-25 year olds as managers, who work 45 hours a week and get paid crazy amounts of money when there are also shift leads who do most of the in store work for their managers and do not get paid nearly as much. It is a chill vibe and unless you have to provide for yourself or you want to move out, it’s a great starting job, but do not rely on hours. Also the atmosphere of working with girls so young can be tough, it’s a first time job and most of these girls have no real world experience and no one enforced rules, so when rules are enforced they get offended and don’t want to do their job. Overall it’s an average job that keeps me afloat but it is not a career, I really had high hopes when I started but I might not be here much longer.

The work itself is easy to learn and is a good introduction to customer service, food preparation, cash handling, and working with a team. Coworkers were generally friendly and helpful, and I gained valuable experience quickly.

However, management was the biggest issue. There was a noticeable difference in workplace culture after management changes. Employees were expected to remain standing for entire shifts, even during slow periods when there were no customers and all cleaning and stocking tasks had been completed. Breaks and downtime became extremely limited, and employees were often assigned busy work simply to avoid standing still.

Communication regarding pay was also frustrating. My pay rate was initially entered incorrectly, and the issue was only addressed after I personally brought it to management’s attention. Scheduling and workplace expectations also changed frequently.

The job itself is not difficult, but the low pay, inconsistent management, and lack of flexibility made it difficult to recommend compared to other entry-level jobs in the area. I would encourage applicants to ask detailed questions about pay, training, breaks, and workplace policies before accepting a position.

First off, the pay was horrible. They lied about it.  It was extremely low compared to what I was guaranteed during my interview. The management was also horrible.  My shift leaders and managers obviously had favorites and were very condescending and made me feel stupid.  My coworkers were equally rude and hard to work with.  There were a few girls I enjoyed working with, but overall it was exhausting to be around them.  I also almost never EVER got to go home right as my shift ended.  I was already struggling to balance my work schedule with all my extra curriculars, and was asked/forced to stay and work overtime, which led me to being late to many many different practices and classes.  They also routinely scheduled shifts on days I had already made clear I was unable to work.  It was very frustrating and there was little I could do other than put my shift up and pray someone would cover for me.  Working opening shifts was better because I often worked alone or with one other girl who I got along with. Closing shifts were horrible, I was often there up to 45 minutes after my shift ended. 

This job on paper seems like a dream. Two weeks paid vacation, write your own schedule, no super late nights, ect. In reality this job is an endless headache of a corporate team that cannot get it together. The Store Manager postion requires your personal phone to be on 24-7. If someone calls out (even if you are on that paid vacation) you are expected to fill in. Be prepared to have about five hours (if that) a week to write the schedule, purchase products, complete employee reviews..anything adminstrative. The other forty are spent scooping Italian Ice. You are quite literally serving that much. The corporate office offers little to no guidance. The rules and regulations change practically on the hour. Upper management is a revolving door of characters - it is never made clear who your actual boss is. A lack of clear Communication is a huge issue within this company. The disorganization of corporate is awful. The pay is low and not worth the headache of the job. The hourly employees while kind, do not take the job seriously. If you want to have work-life balance, I suggest looking elsewhere.

The job itself isnt too bad, you get in they train you you have fun try the ice and stuff but by the end of training you’ll have to do everything alone which is obviously provided considering its training done however they over hired ended up not scheduling me for a week which i then messaged the manager about and proceeded to get no answer until the day after where i was fired for what they claimed was hesitation and fear of making the product which is completely wrong considering i wasnt even supposed to be on register the day of and i still made 8-10 products however the line for them was ultimately me asking for my co-workers to put lids on my orders which I obviously could have done. Instead of giving me more time and or practice with the issue they just took me off of the team. The management at this store is just not very organized and made me feel minuscule compared to others as well as had other underlying issues.

What is the best part of working at the company?
The owner of the company is an amazing man! He himself does practice the companies core values

What is the most stressful part about working at the company?
Origination is not usually there. One week you are doing thins this way the next a different way. Communication is not the best. And for managers you sometimes have to do a lot of running around to other stores to get products that don't always come in. Also every store is ran different.

What is the work environment and culture like at the company?
It's very clicky. You must love working with youth, and expect lots of turn over.

What is a typical day like for you at the company?
You are the only manager in your store. Everything falls on you. If someone calls out and no one will pick up the shift it's on you to work it. Depending on your operations manager you can write people up or hire new people. Some store managers can do their own staffing while others have to get operation managers approval.

A typical day consisted of mostly making and serving ice, as well as getting yelled at by customers and management. Customers will never understand how long the gelatis take to prepare, or that you run out of ice sometimes, and management does not allow you to sit down on your breaks, which they very rarely allow you to have. Workplace culture is primarily toxic, everyone is tired and most people hate each other. The hardest part of the job is being treated like dirt by everyone around you and never ever getting to go home when your shift is over. You will work overtime every day, without fail. The most enjoyable part of the job was eating free sample cups in the back; the italian ice is pretty good. Just a heads up, management will reschedule you without any notice. Keep an eye on the app, otherwise you’ll miss a shift that you suddenly have.

The actual job and company itself is not the problem, management is nearly always the issue. The tasks that were given to me within the job outline we’re completely fine. However, without a store manager it was chaos. Drama was always ensuing between my stores owner and other employees and it was always handled unprofessionally. No one aside from the shift leads were there to guide the abundance of minors that worked there. Servers who weren’t of age would be moved up to shift lead without the necessary training or ability to fulfill that role, creating further chaos. The customers were always very kind and understanding and my coworkers were very sweet. Eventually, enough was enough and I would really suggest you look into the location you’re contemplating working at.

Top Job Titles	Average Salary
Store manager 35 salaries reported	$46,743 per year
Server 20 salaries reported	$11.73 per hour
Server/cashier 7 salaries reported	$12.14 per hour
Opener 5 salaries reported	$11.28 per hour
Shift leader 16 salaries reported	$13.97 per hour

Working at Jeremiah's Italian Ice: Company Overview and Reviews

Jeremiah's Italian Ice

Jeremiah's Italian Ice Ratings

Popular jobs at Jeremiah's Italian Ice

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected