case manager

career counselor

program director

house manager

employment specialist

Jericho Project

The agency as a whole appears and sounds amazing but once you are in it you do not show that you know too much or want to actually work. Most of management have been there for years are very complacent and set in their ways. They are bias in their own ways where they do not look to uplift a person who has knowledge.  they feel if it ain't broke why fix it. 

If you seek out assistance from HR you  better prepare to be fired because they do not take your side and will make an excuse and say that you do not meet their expectations.  As any non-profit they only look out for themselves.  Making a valid complaint will put a target on your back and they will look to let you go.  Your better off just being quiet and letting things fall apart but always have reciepts. 

Some locations can barely keep their staff for more than a year. There is no appreciation in what staff has done and very childish behaviors by some people in management. They take things personal and if they feel you are threat they will tire any way possible to get you out. The job culture needs more work.  Working with most upper management who are people of color/minority should feel uplifting or great in reality not at his agency. Many think you are gunning for their positions. The work environment is very hostel, childish, petty and will stress you out. Most Directors will micro manage you if they don't like you or feel you are doing too much. 

Since a leadership change, the workplace shifted significantly and became more restrictive and less collaborative. A new communication policy limited informal staff interaction, which in my experience made day-to-day coordination more difficult and created a more rigid work environment.

In my experience, staff morale noticeably declined,  and opportunities for advancement felt limited. Internal hiring did not feel  earned, and  decisions sometimes appeared influenced by internal preferences.

Higher management was often not consistently available in the office. When clients requested to speak directly with leadership, they were frequently unavailable, which left staff to address concerns and make decisions outside their role level. This created additional pressure on frontline employees and made escalation of issues more difficult  to resolve.

Management support felt  limited. Communication was often unclear or delayed, which affected workflow for staff which led to high turnover.  Compensation did not feel competitive for the workload, and the overall environment became increasingly difficult to work in. Due to these changes in management limited growth  and low compensation I ultimately decided to leave and pursue opportunities elsewhere.

Above all the challenges, what really makes this company worth working for is knowing that youre surrounded by people who really care about providing support to the clients they serve. The role I was in required traveling to every site within their NYC network, which required a lot of trains busses and biking. I was once told not to be so efficient with fixing the end users concerns because that would set higher than achievable expectations in the eyes of the end users. Not every issue will be solvable so quickly therefore it's important to moderate your pace. This way when you face a challenge that is a real puzzle and not so simple , you won't be faced with "but last time you fixed it so quick " . They said because the end users has no concept of what any given issue would require to fix.. personally I disagree with this model. I think it's better to not dawdle about and twiddle my thumbs when my skill set would be better suited with handling the thing and moving on. 

Jericho is a great place to work at for those beginning in the social service field. There is room for advancement and there is a great workplace culture amongst staff across sites. The opportunity to work with employees of other sites to volunteer, celebrate and collaborate is unprecedented in the non profit work field. The ceo really cares about her employees and clients we serve. The mission statement is a true representation of the agency. The workplace can be very cliquish at times based on who is cool with who, on top of your work ethic in order to advance. 


Management is very unsupportive especially during a time where the pandemic was already stressful. Job description became vague and unclear. Upper management expected staff to take on alot more (cases, tasks and duties) without checking-in. Management expected staff to take a clinical approach without the proper guidance. The person-centered approach is lost due to the overworked staff. Staff is asked to sign and complete documents instead of focusing on concerns. On the other hand, working for the population was rewarding and I personally learned a lot. I felt like the compensation was fair.

What is the best part of working at the company?
Great work environment and flexible work schedule . However, there was minimum opportunity for upwards mobility from the House Manager position.

What is the most stressful part about working at the company?
Waiting for your relief to come after your shift is finished.

What is the work environment and culture like at the company?
The environment is great but the culture at the company was good for the most part when servicing their clients.

What is a typical day like for you at the company?
Busy and demanding. The clients usually go in and out if the residence and you are required to track their whereabouts in the residence.

working at jericho was great in the beginning but the agency is very reactive. JP would do better if they were proactive. People enjoy the company because upper management shows empathy. Your immediate supervisor may not have a degree in social services nor does the housing team have much experience. Much of your support comes from your peers instead of your leadership 

●	Responsible for the overall Building Operational, Administrative and Clinical aspects of a DOHMH 56 unit Veteran Supportive Housing program. 
●	Collaborate with various agencies to develop linkage agreements and ensure referrals and ensured the development of HPD Section 8 applications.
●	Develop program specific policy and procedures to ensure quality assurance. 
●	Responsible for program budget and budget modifications
●	Developed and monitor Scope of Service goals regulated by DOHMH  



In the time I've been with Jericho Project, I have learned the most cutting edged techniques needed to manage a supportive housing program.

During my years as case manager I have learned and experienced many phases of social work and what it represents as a whole. I have also learned that as a professional in social work, one must have a true sense of repour with each client/individual who is in need of help and services, not one client is the same and has a different history of life than the next individual or client who we are going to represent in the agency of our choice. 

1 you cannot grow or get a promotion from this company 
2 You will never be able to make your own decision because your supervisor will not let you work
3 They will abuse you working like a slave and they will not give you what you deserve 
4 You will be doing the job of 5 people's and you will get just a thank you 
5 You will never get a bonus because the only thing you will hear is that WE ARE NON PROFIT ORGANIZATION.
If you want a job till you find something better is okay but not lose your time working there forever 

Top Job Titles	Average Salary
Case manager 19 salaries reported	$54,000 per year
Career counselor 6 salaries reported	$54,000 per year
Program director 17 salaries reported	$76,321 per year
House manager 5 salaries reported	$37,128 per year
Employment specialist 4 salaries reported	$57,500 per year

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