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retail sales associate

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Jerry's-Home-Improvement

When I worked at Jerry's, the opening shift began at 7:00.  For a greeter, this can be a slow time because it is mostly contractors coming in to purchase their supplies.  I quickly learned that contractors do not want to be bothered with questions about "how may I help you?" They don't want a cheery "Good Morning."  They just want to buy their stuff and get to their job sites

As greeters are not allowed to chat with people at the Customer Service desk during slow times, I usually found something acceptable to do such as fold plant boxes or wipe down carts.

About 8:00 the general public began to arrive and I began to field questions about where things were located and what the store carried.   Periodically, I encountered a person who walked up to me and said, "My spouse sent me down here to get one of 'these', " so I got to identify the item in question and tell the customer where it was located.

The rest of the day followed in a similar fashion.  I liked the Greeter position because I enjoyed helping people and I met many interesting people.  I liked my co-workers, for the most part, as they were mostly courteous and considerate of their fellow employees.  

Some days I worked in checkout as a cashier.  The time in the checkout area went faster, but it was much more challenging. The cashiers were rated, not only for their accuracy, but also by how many customers they served in an hour.  The work was very detail-oriented and required at lot of product knowledge.  

I learned to keep a notebook listing the SKU numbers which were sometimes missing from purchases, so I didn't have to look them up on the computer.  I also learned which cashiers were willing to answer questions if I had a problem! 

If I was on the closing shift in check-out, the cashiers were responsible for emptying waste-baskets, re-stocking bags and cash register tapes, and sweeping the checkout area.  

The Greeter's duties during the closing shift were similar, except that I was responsible for logging in each department's phones and radios and making sure the Mart-Carts (for disabled people) were plugged in for the night.

Where the above job description sounds like a very basic job, I enjoyed it and I believe I learned a lot, not only about working in a hardware store, but also about dealing with people.

I worked here for about 6months before I quit. I quit because a coworker was taking advantage of me in order to get out early by saying my manager told me to do certain projects(that he did not) when informing HIS manager(we had separate managers), he told me he would correct it. The problem persisted and I had to play along as my manager was only there for an hour while I was. So if I didn't get to talk to him before I had to do whatever coworker said encase my manager actually did tell me to do something. When bringing it up with the regional manager(open door policy) he got together my coworkers manager(but not mine) and the coworker for a meeting. he proceeded to yell and CURSE at me telling me that nothing was going to change but in fact I was going to get a larger work load, and that if I didn't like it that I needed to leave the company. I really liked my manager(and he bribed me with a pay increase "soon" and didn't want to leave on the spot and cause him trouble so I stayed(for a few more days till it happened again and then I quit.) I would not advise working here as they don't actually appreciate how hard you work(if you like playing on your phones it would be great because that's what most of my coworkers would be doing as I worked multiple jobs) they also had my work in the "yard" when legally I wasn't suppose to be out there due to not passing the physical requirements(lifting weight test). I enjoyed my job very much but the coworkers and management was lacking. Wouldn't advise if you're a serious worker.

I can't say enough about how good the training is at Jerry's.  They take you hands-on and make sure that you actually know how to complete a project so that you can actually help a customer.  The Co-Workers, and some of the customers, were really the highlights of working here.  The downside was management.  There was no cohesion in the management team.  Everyone did their own thing and several actively worked to get others fired.  Along with that, the upstairs business office people act as if they are too good for the people on the floor.  They have less patience than customers that are in a hurry, and will absolutely jump down your throat, even when they have no authority over you, if they think you've done something incorrectly.  That part of the company culture is very toxic, the upstairs is a mess.  The people on the floor are fantastic though, really a lot of fun to work with.

I thought this was a good place to start as a highschooler. The pay was normal and we got bonuses somtimes like during christmas or for working through the pandemic. Management tries to learn everyone so they'll eventually know your face and name. Sometimes take their job too serious. For cashiering they do try to train you to memorize/learn item codes since they don't always have stickers. But its easy to pick up. They also have cheat sheets.  You're also given a notepad to write them down since people buy those same objects so often. They eventually train you for other customer service jobs such as customer service, stocking, and phone operator. Which is nice if you want more hours/wanna meet your hours. If you're shy then don't work here. They try to implement the mindset of approaching customers first really serious. Not perfect but I liked it over the typical fast-food first job.

When you first apply it seems like a good place to work full of opportunities, but in reality it is the worst job I’ve ever had. I have worked for difficult before but nothing like JERRYS, management constantly making tea members cry for doing something wrong. I personally did not like any of my managers, they were all condescending and rude. They think they are better than all the other employees who actually get paid to learn product knowledge. Not only the managers, it’s the way the company does things is almost cult-like, like for God’s sake let people color their hair whatever they want, let people wear un collared shirts, and most of all DONT inspect men’s faces to see if they shaved the day of or not. All in all I am not payed enough, I am not appreciated and I will NEVER work here again nor will I recommend anyone Work here in the future.

At Jerry's we're a family, a really dysfunctional, terrible family. Your hours will be next to nothing if you are not a full time worker during the off seasons. Most managers do next to nothing to support their departments, and are exceptionally good at micromanaging. Self expression is a no go, at all. Do not deviate from the jerry's norm or you will be punished. They will overwork you and underpay you. Raises come at a snails pace and the only way to get a decent raise after a certain point is to sacrifice your freedom and take on a new position that allows for significantly less flexibility. There is no situation in which I would recommend working for Jerry's.

I worked at Jerry's for about 2.5 years stocking  shelves and doing retail sales. I enjoyed the job for a time under my manager, but then I was transferred to a new department where I got almost no training before I was advising customers on what products to use. Training is not an important aspect of the company, turnover is relatively high, and innovation and new ideas are discouraged. It is relatively easy to advance in the company, if you conform to company culture. There are also decent benefits if you are made a full time employee, but I was considered "seasonal" for the first two years that I worked there, working over 40 hours a week.

Work-life balance
Work-life balance at Jerry's Home Improvement Centers is ok

Pay & benefits
My pay and benefits at Jerry's Home Improvement Centers are ok. Pay is fair but benefits are not the best

Job security and advancement
In terms of job security at Jerry's Home Improvement Centers, I think needs room for improvement. Poor communication and they will let you go with out looking into both sides. HR is not on your side.

Management
In general, managers at Jerry's Home Improvement Centers have poor communication and want you to make them look good

Culture
Collaboration with my colleagues at Jerry's Home Improvement Centers is ok

Overall
My experience working at Jerry's Home Improvement Centers I will not refer anyone to work there

Jerry's is a blast to work at. Everyone there is super friendly and you'll end up making a bunch of friends. I was in charge of building and stocking the outdoor power equipment in the garden center and I loved it. My main job was to stay in the back and put together anything that was either popular or started to get low. All of the managers are super cool to be around. They're always ready to help customers, just like everyone else, but they also take a genuine interest to see how everyone is doing as well as constantly watching for any safety concerns. Standards are pretty high but I think that makes you feel more accomplished when you're done. All around, Jerry's has been a pleasure to work at and I'm gonna miss it there while I'm out of state starting college.

Work-life balance
Work-life balance at Jerry’s home improvement fair

Pay & benefits
My pay and benefits at Jerry's Home Improvement are fair

Job security and advancement
In terms of job security at Jerry's Home Improvement, I think is poor. They have poor communication with employees and Human Resources watches out for company instead of the employees. I have experienced this first hand

Management
In general, managers at Jerry's Home Improvement have lost of room for improvement on treating employees with respect and communication.

Culture
Collaboration with my colleagues at Jerry's Home Improvement is ok

Overall
My experience working at Jerry's Home Improvement is unsatisfactory due to micro-management looking for you faults

Top Job Titles	Average Salary
Stocker 19 salaries reported	$15.41 per hour
Cashier 1 salary reported	$16.50 per hour
Retail sales associate 1 salary reported	$20.25 per hour
Lot attendant 5 salaries reported	$15.15 per hour
Loader 8 salaries reported	$16.00 per hour

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