baggage handler

captain

customer service representative

ramp lead

maintenance manager

Jet Aviation

The flight controller position is an entry level position in operations. It can be very fast paced but some days are slow as well. The job is not that difficult once you learn the intricacies of each account Jet manages. The job consists of answering phone calls/emails from pilots to enter flight times into the computer, setting up domestic customs, and releasing flights in accordance with the Director of Operations. Pilots are instructed to inform flight control if any accidents/incidents occur and flight control then informs upper management. It should be noted that the flight control department DOES perform many job other roles. During night time (Approx. 8 p.m. - 7 a.m. ) flight control picks up the role of the Flight Management Representatives. This involves car reservations, answering client emails/phone calls, changing trips etc. This is a multi-tasking job. Basically you will be doing work you were never trained to do and are not familiar with.

The most enjoyable part of the job is working with your team members. The least enjoyable part of the job is management. Management does not effectively listen to employee concerns and will use intimidation against employees. Management heavily utilizes favoritism to choose candidates for other positions.  

I manage the maintenance on a Gulfstream GIII.  I do it all from repairing the coffee pot to changing tires or trouble-shooting an avionics issue. I perform aircraft post flight/pre-flight checks, document maintenance actions and maintain the aircrafts permanent record files. I track up coming maintenance/inspections on Gulfstream CMP.net and provide document to this system for accurate maintenance tracking. I build maintenance packages for vendors to complete 12/24/36/48/72 month inspections. I review all post maintenance documents for accuracy as well as review all invoices for accurate billing. I approve al maintenance invoice billing for this aircraft. I maintain a parts and consumables stock and conduct inspections for expired cure dates ever three months as well as annually. I build the annual maintenance budget based on the next years up coming maintenance/inspections and account for planning. I conduct engine runs and taxi the aircraft when necessary to complete maintenance inspection and or squawks. There is so much more That I do like travel with the aircraft while it is at a maintenance vendor. I keep the maintenance on track and also conduct vendor audits while at a vendor facility.

My experience at Jet Aviation St. Louis was very poor. I was employed in the paint department as a level 2 painter, and after 18 months, I was "laid off" in October along with several other employees within the company. For the most part the job was working in a paint shop, so the normal dirty nasty environment is to be expected. Almost every operation that was completed required some sort of suit and safety gear. Which is great. Safety there is a number one priority. As far as the guys you work with, that all depends on you. Favoritism is a big part of what makes this paint shop function. So if you aren't good at sucking up, you probably won't last too long. In 18 months I watched a number of guys come to work, and a few months later they where gone. All for different reasons, but mostly they left because they felt they where not getting paid enough. If you are looking to work in Aviation in a paint department, I would not recommend Jet Aviation St Louis. However, I am not saying that Jet Aviation St Louis as a whole is a bad place to work. I have friends that work there in other departments and they love it. For some odd reason this paint shop just gets away with treating there employees like trash.

A typical day at work for me on second shift is after our daily safety meetings and once we receive our tie-ins for the night we are assigned difference planes and broke in to small groups to work based on the priority of the aircrafts. We never know what planes we are going to work on and what work we are going to be assigned from night to night. Which is great for me because I get a chance to learn on a wide range of different airframes and work with different people, so for me it makes for a interesting and generally a pretty fun night. My co-workers are very professional, friendly and helpful while maintaining a fairly fun, relaxed and safe work environment. My management are very approachable and helpful. One issue of my work is the frequent underbidding of time of certain maintenance tasks that are known to take longer than the time given. The most enjoyable part of my job is the sense of accomplishment that I get after completing a very challenging maintenance task correctly and timely manner.

My experience at Jet Aviation was deeply disappointing. What initially appeared to be a reputable company with high standards quickly revealed a culture plagued by toxic leadership and a hostile work environment. Management fostered fear instead of support, and favoritism was rampant, leaving hardworking employees overlooked and undervalued. Constructive feedback was discouraged, and speaking up often led to retaliation or subtle forms of professional sabotage. There was little to no accountability at the top, which trickled down into poor communication, inconsistent expectations, and low morale across departments. Employee well-being seemed to be an afterthought, and high turnover only reinforced the dysfunctional dynamic. This is not a place where growth or collaboration is nurtured only survival. Proceed with caution.

Typical day at work was always like walking on egg shells. Constant micro-managing and promoting people who were not qualified to be leaders into leadership positions. The stress level created due to process inefficiencies was mind boggling. They would fire people who were very experienced and no write ups nor complaints, and keep other people who had nothing but complaints. 

The management changed in late 2022, and ever since, it has been a horrible mess. Nothing is done correctly and all people do is point fingers at who should be at fault. This place was literally one of the worst companies to work for. And, they keep hiring managers with no aviation experience, telling people with more than 20 years experience on how to do their jobs??

My typical day at Jet started with a cup of coffee then proceeded to a series of meetings to set the day's goals and report on the previous day's progress. Up until the last couple of months, the culture could best be described as fighting brushfires. Needless to say, this presented some daunting challenges, parts delays, accelerated schedules, extremely demanding customers, equipment malfunctions, etc. Unfortunately, we didn't figure out how to get ahead of the wave until about 4 months ago. The job was still fast paced and the hours long, but we were getting what we needed when we needed it. And getting the aircraft built on time, on budget, and with real first time quality.

Many of my days are spent wearing personal protective equipment such as a sanding suit and fresh air supply hood while working from a ladder or scissor lift and sanding planes to prepare for painting.  Other days are spent climbing all over the plane and masking it up to protect particular areas from paint.  The people I work with have to be conscientious of those around them and work as a team to achieve the primary goal for the day.  I've been on the same shift for many years because I really enjoy the supervisor I work for and even though I may be super sweaty or sore by the end of the day, it's nice to be able to see the tangible evidence of all the hard work when a plane has a nicely finished paint job.

During my time at Jet Aviation i was able to see how exactly the private aviation field operates. How to cater to VIP's, CEO's, Dignitaries, Celebrities and high-class families. Being as i am finishing my Airframe and powerplant certification, it gave me some insight on what i would be getting into once i finally obtained my license. However, the workplace favortism and the only male working in customer service did put me at a disadvantage from the other's. I took it as a learning experience in working with a female workforce and learned from my mistakes. Overall, great experience and cannot wait to start working for the private aviaiton field once again.

Hard work, micromanaged, under-compensated.

During the interview, they state that there will be occasional overtime and that the pay accurately reflects the workload. This is all true if the turnover rate wasn't so high. Usually one person has to hold the workload of 3-5 people. In addition mandatory overtime is a company favorite.

"Sell more fuel, we love it when you all sell fuel." Entry level employees are responsible for selling serives and rendering services, however there is no kickback for extra work. Management is always pushing harder to get their bonuses for entry level employees to work hard with no reward other than mandatory overtime.

Get ready to cancel your plans.

Top Job Titles	Average Salary
Baggage handler 103 salaries reported	$19.74 per hour
Captain 55 salaries reported	$283,182 per year
Customer service representative 42 salaries reported	$20.00 per hour
Ramp lead 11 salaries reported	$25.27 per hour
Maintenance manager 13 salaries reported	$199,231 per year

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