flight attendant

crew member

customer service representative

operations associate

senior analyst

JetBlue

JetBlue is overall a wonderful company to work for, especially if you live in or near a focus city where the airline has larger operations, such as BOS or JFK. There are limitless opportunities for advancement within the company. At the smaller stations with only a handful of flights a day, this isn't so much the case unless you're willing to relocate to a focus city or commute (which some people do). If you get hired on as AO or GO, you can take the route of becoming a lead, a supervisor, a training liaison, inflight crew, operations, positions at headquarters in NY, and also have the ability to transfer to another station every year if wanted (and keep your seniority too if the transfer is lateral). The opportunities for movement within the company are honestly endless. 
In my current job in operations, we spend all of our time in the operations towers managing the operation behind the scenes and fielding phone and radio calls from flight crews, gate agents, maintenance, station leadership, headquarters, and just about every department within the company. Every day is different and it's always interesting no matter what job you work in the company. 
As far as some downsides, it has been tough to see some of the changes JB has made over the years. Between reducing routes and closing stations to squeezing more seats into the remodeled planes and drastically reducing catering schedules for aircraft, I often question a lot of the decisions made and the direction that the company is going. The cost cutting has been very evident over the past few years, and in many cases has made front-line crewmember's jobs much tougher. Also, being an airline that flies many flights through congested airspace that is subject to inclement weather year-round, some days can be very challenging dealing with delayed and cancelled flights. And the company is not very good at dealing with IROP days. They can get very chaotic very quickly, especially for AO who are dealing with the customers, so you definitely have to have some thick skin for dealing with the customers on those challenging days. 
In my current department, there is very little micromanaging and our managers are wonderful. In AO and GO in Boston, the micromanaging from leads and supervisors is definitely more evident. There is a decent amount of turnover in AO and GO due to people moving up and just not being able to take it so if you take a job in one of those, your seniority will likely rise fairly quickly, but when you're first hired, your seniority starts at the very bottom which means you'll be stuck working in the areas and the times/days that nobody else wanted. But after you get through your 90 day probationary period, you are free to trade and pick up hours as much as your heart desires. It's all managed through an easy to use online scheduling system which can be accessed from anywhere. You can work as much or as little as you want (with some restrictions) as long as you meet the quarterly required hours depending on whether you are FT or PT. Tons of people have "double buddies" or deals worked out where they work just a few long days and take 3-5 day weekends.

Things Jetblue should make aware to all new employees.  Part time and full time employees are required to work on their days off if the airline deems they are needed, which is every day almost.  A 4 day part time job has turned into working 17 days straight consistently.  They do not offer sick days on the same day, so you better know you are getting sick the day before. Management is non existent and if they do reply to you they give incorrect information or if they don't have the answer they choose not to answer at all.  They require you to take  training modules, but they never pay you correctly and management is aware and does nothing to correct it.  There is no support or interaction with any co worker unless it is negative, i.e. you are getting a correction email.  I have never felt so strongly against working for a company in my 43 years of life. If you are needing good pay that would be the only thing Jetblue had going for it, but I achieved better pay 2 days after leaving Jetblue  at an easier position. They lure you into the company with 3 days of what Jetblue is supposed to run like, then they hit you hard with the reality you are alone at this company and no one cares about you, good or bad.  If you are an overachiever like myself this is not a good position for you.  There is no way to be noticed for doing a good job, rather if you are ignored you can assume you are doing good.  Moving up in the company should not be difficult as management seems to quit alot as everyone I worked with was an "acting manager or supervisor". You will only be promoted based on how much time you worked with the company, not any skills or qualities or work ethic will be taken into consideration.   A promotion is a step in the wrong direction, as I saw management was treated just as unkindly as the rest of the crew, and they were required to do their original phone jobs with their management position, which is why I believe everyone ignores any emails or requests because they are all overworked.   The job is so bad there are trade boards that the employees have created where they trade 2 for 1 hours because that is the only way anyone will pickup any hours for you. To be clear you will work 2 hours of the other persons schedule to cover 2 hour of yours.  This is sad an pathetic and Jetblue should be ashamed that this occurs.  How bad is you time off policies that people are willing to take 2 times as many hours to cover their shift? To prove even more how bad the hours are, Jetblue offers incentives for you to pick up hours like double pay and $50 in amazon gift cards to pick up time during holidays or peak seasons. Even with the generous pay and bonuses we still go into code red status which is the mandatory overtime I was talking about earlier.  That means that even with the incentives no one picked up the hours, Jetblue that should be a huge warning to you on how overworked you employees are.  The bonus IS amazing, but not worth working ourselves to death, especially knowing you will not have any days off anytime soon.

Typical day: Park in the garage, walk to the elevator, wait for a bus, go to your terminal stop, walk in and clock in. It takes 15min-30min to get to where you need to go when you park. After that, check the board and see where you are and who you are working with. You'll be assigned flights on the ramp or a carousel in the bag room. Bag room: sit at the carousel all day and put luggage in a cart after you scan it. Ramp: Plane service, load/unload luggage, and wing walk it out to taxi. It is a demanding job but you can take a lot of breaks either between flights or a scheduled break in the bag room. At the end of the day clock out and do step 1 in reverse. You'll earn about an extra hour a day at the airport by going to and leaving jetblue, but hey, parking is free if you find a spot.

Learned: Airport jobs are complex and require a lot of security and sweating. Be prepared to do your best and make sure those planes go out on time and the luggage isn't missing. At first, it's just a job but if you enjoy it and work hard it can be a career you'll like going to.

Management: As any other work place, you have good and bad managers. They all do their job, though. I've never had a problem with management or the HR team.

Co-workers: Jetblue hires quality people. You shouldn't have any big problems with any of the crewmembers. It's a team environment. As long as everyone does their part, it works out. 

Hardest part: Getting to work, dealing with heavy luggage when it's 100 degrees/raining, and making sure you follow all of the procedures when it comes to benefits and overtime. If you work nights and the plane is delayed, you're stuck there. Another hard part is the crazy schedules you'll be facing when you're a "baby blue." You might not get weekends off until about 4 years into it. I hope you're ready to have a social life like someone in medical school.

Enjoyable: It's a pretty cool job. You're working with the planes. Giant metal tubes that fly in the air. If you get past all of the training and you're not fired or sick of it by then; Work hard and you can definitely make a career out of it. If you don't like it, job search and leave on good terms and you'll have jetblue on the resume. Flying benefits are also great. You fly FREE on jetblue and you can fly for cheap with partner airlines. Just remember, free flying doesn't put food on the table.

JetBlue is a very good company. They have mimicked the U.S. Air Force almost 100% with a modern positive twist. So if you are a Air Force Veteran you will feel right at home. 

Great investment benefits which most employees do not take advantage of. I highly suggest you do because you will be a part owner of the company aka shareholder instead of just a employee. The 401k package is excellent as well. This company does profit sharing also along with a very nice life insurance package! They have a nice health package but I already have the V.A. so I dont need it, but it is very good as well. Everything about benefits and pay is covered in training but once again most employees do not take advantage. The investment benefits is the only reason why I accepted the low entry hourly pay. 

The pay scale starts low initally for the first year but it grows nicely every year and there are tremendous opportunities for career and financial growth. Even if you wanted to stay in the same department your entire career your hourly rate will increase yearly automatically. 

The flight benefits are awesome. Every airline schedules their employees on a five day work schedule even their part time employees. I am sure they do this to cut down on employees flying too much. Once you are in though after your probation is up. You can pretty much make your own schedule and swap days with people to include paid time off. So you can travel for a week or even a month if you want. You just have to understand the scheduling very well and know how to work it to your advantage. Most employees are part time at JetBlue for this reason. This is the first position I have ever had that I have FULL control of my schedule which is very cool. Some weeks I might work 50-60 hours, other weeks I might only do 25. It is all up to me. The maximum weekly hours you can do is 80 the minimum is 15. 

JetBlue is one of the few companies in america that is growing and has never been bankrupt. So far so good. I have almost nothing negative to say about this company overall the culture and package is A+. They are very careful about who they hire and it shows. Most of the employees here are positive very few bad apples. Hope to see you here soon.

JetBlue likes to tout how forward thinking they are. How they are titans of the industry and the first to do things. How disappointing it must be to do it first but execute it so poorly. Sharply functioning websites and on-time performance shouldn't be a privilege. The last three months at JetBlue were horrendous. Website errors, software/program issues, data not correctly populating and my personal favorite - LATE NIGHT/EARLY AM phone calls (yes, plural) asking for OT. System issues are abound and replicate daily. BUT wait, here's some pics and a video of our NEO aircraft. 

The flexibility is unmatched. I mean you can really make and manage your own schedule (if there aren't any system issues). That worked perfectly for many who worked multiple jobs. 

In line with what many other reviewers have stated, JetBlue's compensation package is comical. Many "crewmembers" (JetBlue doesn't like to use the term employee. How innovative and forward thinking!) have been with them since it's inception and their pay is worth staying for but it hardly attracts new talent or budding talent. 

Your probably reading this for the free flight details. Yes, they CAN be amazing. I've travelled plenty before working there and I've come to realize I prefer a confirmed seat. SLC in particular is substantially harder to fly out of than many other stations, so heads up. 

It can get really clique-ish there. Almost scarily high school. I will admit there was a larger number of women in my department. The tradeboards are actually sounding boards for crewmembers to share their grievances with customers, each other, their spouses, children, neighbors, dogs, horses, inanimate objections, you name it. The culture there was initially lauded as supportive, fun, good-natured and passionate. Preserve your energy because the culture is nothing short of toxic. 

Leadership in two words, detached and punitive. They use flowery language to mask reducing pay and incentive programs. My direct supervisor was always out of town or took 4-5 days to get back to me when they were in town. Anyways, that was the nail in the coffin.

There was a time when it was fun to go to work. Crewmembers cared about each other, and the Leadership Team was excellent. Some leaders cared about your progress and career advancement. The work wasn't difficult, but it could be tedious. That was some time ago. Now you have leaders who have been promoted because Jet Blue has given up. People in leadership positions prefer puppets and loyalty rather than innovation and collaboration. I worked in this toxic environment for over ten years. I tried my best to keep pushing every day, hoping JB would get back to the original culture during their start-up days when they cared about their values and embodied their mission statement. At a time, constructive criticism and open dialogue were encouraged not only to make the crewmember better but the company as well. If you love to fly and don't care about advancement or structure, this company is for YOU! If you care about making a difference and leaving work every day feeling productive and satisfied, find another company. Jet Blue has no loyalty to any of its crewmembers. The culture sucks! Everyone is miserable from being overworked and it breeds a toxic environment. Leadership will not take ownership of this very fact! The culture has been disintegrating for a very long time so stop blaming COVID. There were tons of opportunities to use this a reset. Still, JB cares more about flying to London/Paris when they initially promised to bring humanity back to people domestically! Growth is good, and I love it.  I was excited about Jetblue's growth since I had so many years invested in this company. Its a shame that they lost sight of the employee and in some cases, even the customer! Don't get caught up in the toxicity that is JB! If you're hard-pressed on working for an airline, find another airline to work for because all JB is good for is selling you a dream and stomping all over it! Crewmember mentality has to change for this company to start moving in the right direction. They need to stop switching around the leadership team, take some accountability, and push forward! 


Your work-life really depends on your management. If you are not fitting into your Manager's idea of a crew member that benefits them, they will find a way to terminate you. As an employee who worked for only 2 years, I didn't have much experience with the company culture. But I did work with others who were long time vested and had over 10+ years. 
I've seen employees get wrongly accused of things they didn't do where they couldn't defend themselves and eventually lead to termination. 
The pressures placed on employees to meet aircraft pushback times were very strict. As an operations agent you can be written up for something your management sees as unacceptable and you will have no recourse or help from administration because admin is a friend of management and they will not be unbiased and fair. 
JB is an unreliable employer to work for because the  Long Island head quarters allows each airport to run basically as it's own entity. Making decisions that affect only that specific airport regarding employment. So be wary of what type of management your airport location has. Your job is fully dependent on it. 
Aside from employee & manager issues, the airline itself is a great company. You get good work schedule flexibility due to trades that are allowed between co-workers. Which is the same for most other airlines. They give a generous benefit package such as medical, dental, 401k. Which is also the same for other airlines. 
So what this boils down to is, if you're ok working for a company where your job relies so heavily on your dynamic with your boss then JB is a place for you. Otherwise find a job with an airline that has a labor union so that you'll have someone on your side to protect you if your management doesn't like you. Then consider a transfer out to be under a different manager. Good luck! 

•	12 years of successful performance in diverse roles across our continuously evolving and dynamic company
•	20 years experience where situational leadership in a real time environment was required for success – in various roles – a direct Manager of people, a peer mentor, police officer and security professional, inside and outside of jetBlue
•	Have the opportunity to partner with stakeholders inside and outside of my assigned Regional responsibility, as well as liaison with Business Partners to meet our Customer’s needs daily.
•	Opportunity to set and drive an established culture to fully embrace the dedication to operational expectations for Security Services 
•	Communication & Rapport building skills with diverse partners and teams.  Most recent assignment required effective proactive relationship building with multitude of external agency partners, internal staff and airport operators to maximize JetBlue’s results and interests
•	Acknowledged passionate ambassador of company who consistently role models our customer service Jettitude and core values
•	Proactive policy design & staff cultural & process training to support desired security measures, including threat mitigation, including as leading the team to develop a Workplace Violence Training, videos and handouts
•	Effective and respected communicator as  a direct liaison to Local, State and Federal Law Enforcement agencies (OPD, FHP, TSA, FBI, ATF, DEA, HIS) and other critical governmental partners in my industry assignments
•	Specialized experience in evaluating and making strategic recommendations to enable operational results
•	Direct Project Management of CCTV and Access Control projects worldwide that total over $2 million yearly
•	Project Management and workstream Leader of a 200 Room Corporate Hotel Facility built in Orlando, Florida alongside an 100,000 square foot Training University Center

I believe most of the possitive reviews here are made up by managment. The truth is that many employees are jetBlue knows that is not the best company to work for. jetBlue is all about creating this image of being the best airlines and brining back humanity to the airline but in the midst of their seach for perfection, they will sacrifice their employees interest and benefits. Our benefits package is to expensive and their rumors of increase coming soon. The way crew services schedule the flight attendants schedule is so inconsistant and they don't look for the benefit of the employee but their own, they have rules and they will brake their own rules when ever its more convinience for them but if an employee try to bend over the rules, they can get fired. Sure, we get lots of J.D. Power awards but that is because the flight attedants needs to do a great job and we do, but its not because the company is a great company. jetBlue talk so much about their values but they have very little value. Some supervisor are great, but they will not support you if their managers is coming down on them and some manager and upper employees are all smile but we know is all a show. As long as you stay invisible, stay out of their way, do your job, don't call attention to yourself, then your job is secure. However, if you want to feel like you truely value, that your opinions are truely listening too, that you have a place you belong to, then jetBlue is not for you. Southwest treat their employees much better and give them more benefits. Upper management in jetBlue is fighting to keep a union away from them but its because they don't want to lose control but at the same time they are pushing its employees to want to have an union with all the unfairness we see. Unless there is a true change from the CEO to upper management, down to the supervisor things are just going to get worse, for the employees that is.

Since my role was transitioned to the Compensation Department in 2014, I feel that it is not understood what the role involves and how it affects other work groups of the company. While working within a new group has given me a little more transparency of new initiatives that will affect me, there is still a struggle with downward communication, documentation and regard for compliance. I don't feel that adequate knowledge exists in order to support me to do this role more effectively and efficiently and am frequently utilized in inefficient ways as a result. My role involves having a broad knowledge including but not limited to: Securities law, Proxy statement reporting requirements, Accounting practices & compliance, Payroll tax compliance, Income tax implications,  SAP/Payroll & UBS system configuration and causes and effects of data administration…etc., and I feel leadership is solely focused on the equity compensation piece and how it’s presented or packaged  and communicated of which doesn’t directly affect my role of stock administration and equity analyst of our stock plans. I am dedicated to my job and love what I do, the broad knowledge requirements keeps me intrigued and in love with my role, and although I work from home, I work longer and harder, always putting in more than 40hrs to ensure completeness of my work and not having engagement from leadership or leadership with the knowledge-base and appreciation for what I do to support me makes it very difficult. Prior to my role being transitioned to Compensation, it was in the Payroll department which closely relates to the administration of stock exercises and management had the same work ethic and knowledge-base to support me making my love for the role a much better experience.

Top Job Titles	Average Salary
Flight attendant 5 salaries reported	$48,200 per year
Crew member 1 salary reported	$30,000 per year
Customer service representative 8 salaries reported	$16.75 per hour
Operations associate 6 salaries reported	$19.27 per hour
Senior analyst 3 salaries reported	$95,667 per year

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