aircraft cleaner

customer service representative

operations manager

cargo agent

baggage handler

JetStream Ground Services

Typical work day at work was a scramble to see if we would have what we need in order to do our jobs and to see if there were going to be any safety issues caused by our parent company / employer of JetStream GroundServices aka American Airlines. If anything went wrong even if it wasn't caused by us (JetStream employees) we would get the blame and repercussions for whatever the circumstance. 

I learned absolutely nothing other than that you can't trust a company who is scared to stand up for it's employees.

Management is the biggest part of the problem at JetStream as they do not stand up for you as their employee out of fear of losing their jobs and company contract.

Workplace culture is do whatever you want be management are garbage and do not care.

Hardest part of the job was working and applying in different better positions within the company and being turned down because the people hiring wanted to put friends in those positions who were not anywhere near as qualified as me and who had basically zero work ethic compared to me and seeing them given the opportunity to progress just because of knowing someone.

The most enjoyable part of the job was quitting and seeing them scramble to see if they would be able to handle the work load without me and watching them basically beg others to come in and work my shift to cover for me (they needed 2 people to do what I usually did on my own.)

Third shift includes simple and relatively easy tasks, but the division of labor is only occasionally done reasonably and it's a coin-flip whether or not other employees will help you. Supervisors are hit-or-miss in competency and initiative, training was inadequate in several areas, management was flighty and unreliable, and the work load varies wildly and unpredictably depending on how the day goes. 

All around an unhealthy working environment in most cases, though the other employees are often easy to get along with. Unfortunately they bleed employees constantly, with people often walking off the job outright due to the many problems with how the company is managed. Nothing about the job is really difficult besides having to deal with the management and the incompetent supervisors, who are about half of them. That said, nothing about the job was enjoyable either. 

Pay was meager and benefits were nonexistant, not terribly surprising given the menial nature of the job but not a thing that encourages exemplary effort either, and not reflective of the emphasis given by management on the importance of the security check portion of our work. There are no raises given unless you go from another shift at $8.50 to 3rd shift at $8.75, or go from position to position is the only room for advancement, with a cap at $12/hour for supervisors. Management will refuse to work with you if you want to go part time.

I worked here for years and really wanted to hang on because it's an easy job with the perk of having a good amount of downtime on slow days. But it's basically become unbearable and I don't care if they see this review anymore. Upper management and corporate runs things so badly that it's like they're actively self-sabotaging. They don't get enough supplies for all the teams or let you have enough time on planes to get your job done well and you're expected to be the main people security searching planes. They do not give you enough water and recently they planned the schedules so horribly that you will be made to run to back to back planes some days. HR is also completely unresponsive. You can be calling them every ten minutes for hours and nobody will answer.  They've also stopped paying people the raises that they promise if you get promoted to team lead. Oh and if you don't do a plane that gets put on your team 10 minutes before the end of your shift (when its much more than a 10 minute walk to the clock) they might fire you. But HR won't fire people who call out 3 times a week for months because they don't seem to care anymore. Even if you actually drive to their local office and knock on the door you'll get a very vague answer to any question you might have. There are just too many awful things to even describe here. Look up Jetstream protests Charlotte to find the recent news articles for more if you're curious. Just don't do what I did and land yourself in the emergency room from sheer stress and dehydration because of this job that literally could not care less about you. 

So, I worked extremely hard for this company and was told several times that I go go for other positions, only for them to be "Closed" or "non-existent" When I actually tried to apply.

The Managers sat on their butts while everyone else did the work, and complained about helping when they had to because we were short staffed. Why? Because they treated us all so badly and disrespected everyone that everyone quit and no one wanted to work there.

People try to stay on task and work fast as possible, only to get yelled at to go faster and faster as if they're not slaving hard enough. The Managers refuse to do the work and are forcing back-breaking work upon 50 year old employees who can barely walk as it is. 

The most enjoyable part of the job is driving away, because then the managers can hound me down and harass me further about a day's work that didn't meet their standards. We're treated like dogs or as if we, the workers, are slow robots. 

We get sick and we have to call out, trying to get better, and every time i did this I was a recipient of smack-talking, disrespect, inappropriate and unprofessional language and down-talking all around. That's not how you get moral up, its how you tear down your team. 

The only satisfaction I got from this job, was knowing that they didn't know where I lived and they couldn't follow me home to try and talk down to me on my own doorstep.

The turnover rate is insane, and you have to deal with managers who target other coworkers just for simply looking in their direction. Also expect management to allow their family to be a manager despite only being a cleaner. Favoritism is top notch in this company. The company also forces you to work overtime that you never sign a contract about in the slightest and if you decide to leave on your scheduled time; expect a write up!

Not to mention your company van? Broken down consistently. Mind you with a trunk that doesn't work, a door that doesn't shut, etc. Expecting to go to the hangar? Expect to ride in the clown car express because they don't believe in two trips no matter if there's 10 people or 30 ! Not to mention they just started full on cleaning the places the way they are supposed to due to security checking the planes for Audits for raises.

The planes are either too hot or too cold the minute you step upon them. Don't expect to be trained by management or a trainer, as the employees who have only been there for a month or so will train you only for you to be doing something wrong. Also expect there to be a constant short staffed night or day here. 

Dayshift gets paid less then night shift and does more by cleaning both the planes and the inside terminals. Not to mention the pay rates are unportioned and unfair to new hires as almost everyone despite being on the same level as a new hire and only being there for a few months will somehow be making more then you. 

The job itself is hard work, but it is something that is very exciting and rewarding. You are adequately trained for the duties you are to perform and the job allows you to do several types of things in a given shift. This is far from any desk job and you feel the rewards of your hard work after each flight you work on. 

Some things to keep in mind: 

- Training takes a long time as it is mostly web based
- There is an EXTREMELY high level of turnover which unfortunately makes the job very stressful for managers...manager turnover can also be high but isn't as high as hourly rampers 
- Be prepared to work in ALL weather conditions...rain, shine, sleet, fog, snow...you work in it all 
- You WILL move baggage and A LOT of it...roughly working on 7-12 flights per day 
- Jetstream DOES NOT offer flight benefits unlike several of their competitors (contracted employers and non-contracted alike)

Positives to consider:

- This is NEVER a desk job 
- You get great on the job exercise 
- There IS potential to move up from day 1 
- If ramp work isn't for you they will find something else in the company that might be better for you (bag room and operations opportunities)
- While a typical shift has you on 7-12 flights a day and are only granted 2 breaks with a 30 minute lunch...this isn't the only downtime you get.
     * Essentially any time there is no plane on the ground you are on 
        break
- IT'S FUN TO WORK IN AND AROUND COMMERCIAL PLANES

Describing Jetstream is an extremely easy to do. It is a terrible terrible company to work for.

I won't disclose the location that I'm currently working for because they do check up on reviews. 

I started a year ago and when I first started, I really enjoyed it. Working around airplanes is an awesome experience. My problems started with extremely poor management. After a year of being here, I still do not have any access to my pay stubs or any other information. 

Management likes to promise you things and then fall thru with them. I've been promised countless raises and promotions and I haven't recieved any of them. 

Employees LOVE drama and they will talk about you behind your back no matter how hard you work.

I've worked 50+ hours a week for a year and still don't have any vacation time. You're not aloud sick time either and they will write you up for calling off, even with a doctor slip. 

They don't provide you with any uniform or gear for the weather. I live in an area where we get a lot of snow and rain and they don't provide you with anything. 

This is definitely a lying and deceiving company and I am glad that I have put in my notice. I definitely do not recommend this company if you want a career that you can move up in and live with.

What is the best part of working at the company?
Nothing! Honestly, it’s a good position if you’re looking to work directly for American Airlines one day. It can be a great steppingstone position. Other than that there are not many incentives that compel employees towards continued employment with the company. Certainly not a position that can be set up as a retirement plan currently. I think if better  perks were added such as better PTO accrual, much better medical, and base pay then many recipients onboarding would consider staying long-term. 

What is the most stressful part about working at the company?
It’s a position of multitasking janitorial duties. You could be getting 2 to 3 airplanes at once then must resume back to your original duties, cleaning an office, break room , ticket counter or gates. Lots of running around. 

What is the work environment and culture like at the company?
Pretty hectic and fast pace. Not for people that are lazy or move slow. Easy job, just tedious at times and very little incentive

What is a typical day like for you at the company?
Quite hard-working. Most people get along

When I started working here, I was completely new to airlines, and was pretty quickly brought up to speed.  I've learned a lot about a few different kinds of aircraft, and how to use various equipment (tugs, beltloaders).  I've also learned a lot about security, but I'm not allowed to explain a lot about that.

A typical day of work involves loading, unloading, parking, and servicing aircraft.  This includes cleaning if you work nightshift.

Management could be a lot better.  It's mostly upper management that has issues, but they aren't all bad.

Workplace culture is fairly decent, and it's the only thing keeping me here so far.  Jetstream doesn't fire you for mistakes, as long as you own up to it.  Safety is always number 1.

The hardest part of the job is the drama., and doing everything in strict time limits.  For me, the most enjoyable part of the job is when I get to organize the ramp, every gate with its own stuff.

Ultimately, I would not recommend working nightshift for Jetstream in Greensboro.  The other shifts are decent, if you can ignore the drama.

The Head Management was awful, they don't know how to manage regular people. Getting PTO approved was a nightmare. It would take me till the day before to even know if I was allowed to have the days off requested. After covid happened a lot of people left and the management tried to push more planes to teams despite only having set amount of time in a shift. On top of walking from plane to plane, which if it is across at another gate it can be a 15 min walk. Plus waiting for any planes coming in or out. The company didn't do a good job about which teams were where and managing there resources. I was also given half done planes from other teams who would just up and leave when their shift was over. Despite the plane being over 75% done. 

Honestly as a short term job its fine, I was there for two years and regret it. It s a high turn over job. just do the job and don't get wrapped up with the head management.

TL:DR Management is poor and they don't help you with anything, and its hard to balance time off for personal things.

Top Job Titles	Average Salary
Aircraft cleaner 1 salary reported	$15.50 per hour
Customer service representative 70 salaries reported	$17.80 per hour
Operations manager 2 salaries reported	$70,200 per year
Cargo agent 3 salaries reported	$16.00 per hour
Baggage handler 5 salaries reported	$15.70 per hour

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