fulfillment associate

software engineer

agent

customer service representative

production technician

Jewelry Television

These people talk a good game, it's true, they'll chat you up in the interview talking about competitive wages and their supposed excellent working environment. What they don't tell you is that you are required to upsale $40 per hour and that it's difficult to do unless you manipulate the customer and aggravate them until they say yes just to shut you up. Then they call back and cancel with a different agent. You don't get the upsale unless it ships so you work your tail off for nothing most of the time. Also in order to get even 5% of what you sell you have to reach over 550,000 points in their arbitrary system, which changed from 500,000 in the first 4 months of my working there, apparently they constantly raise the goal you need to hit to get the max level of commission to begin with, and yes, 5% is the max. They don't pay even close to a living wage (And yet they can afford to remodel their interior to make it look pretty), and I did more than most when it came to upsales just to get enough commission to keep my head above water most months. The supervisors, except for maybe two, are rude, condescending, negative, and derogatory on the best of occasions. Also as someone else mentioned, you need to have a 9% jewelsafe (insurance) attachment rate, which is nearly impossible given the high call volume and the fact that the price of the protection plan goes up based on the price of the item and hardly anyone wants it. It's competitive, sure, but you're mostly competing with your stats for the month prior because if you drop a single iota the supervisors will ride you hard. Because they get part of your commission as well, so the more you sell the better they look, even though they hardly do anything, some even berate you for calling the supervisor extension for help, even if you're new. It's really a dreadful company, they don't care about disposable people like call center agents at all, even if you are really good at upsales. They also need you to have a 90% ready status, so if you work a 4 pm to 12:30 am shift you get 2 15 minute breaks on the clock  and a 30 minute lunch off the clock. If you have to use the restroom more often and can't hold it, (And you will with the amount of fluids you'll be drinking to keep from losing your voice) then your time for the day is going to be ruined, and god forbid you have to do more than urinate during one of your breaks. That'll ruin your times too. Basically, it's a bad place to work with low pay and horrible supervisors, not to mention their boss. I really can't abide working for a place that times my bladder.

When I first started Jewelry Television, everything was really good. I got lucky enough to get full time on 2nd shift on my second week and get a promotion to a more specialized position within 2 months. However, let me clarify that was entirely luck. When I joined, someone on 2nd shift quit and they offered me the position. Then within two months, they had brought back the Light Box Technician position for 1st and 2nd shift and I took up the 2nd shift position. Everyone complimented my work, they liked me being in there, and for a good amount of time I also enjoyed being in there. Fast forward a few months and its past Christmas. They get desperate for more Revenue and start making all of the production crew's jobs an actual pain. They cut 3rd shift for the Technicians, which they just brought back. They start making "Team Execution Shows" which are prepped a week in advance, only to be completely changed the day before it goes to air, and since these shows are ONLY on 2nd shift it makes our shifts job a nightmare in the middle of the week. They also went from making the Live Show PA's work 2 different 2 hour blocks with a lunch in between to working one 4 hour show with no lunch in between, and 90% of the time they're expected to take their lunch within the first 2 hours of their shift. I don't have to do live shows or prepping shows, but within the past 2 months I've all but had to leave my post to go help prep shows because we get way more behind schedule because on top of all of this 1st and 3rd shift get 3 part time PA's each while we only get 2 which makes things extremely difficult for us and makes our schedules extremely annoying as we often don't have support and we get blamed for getting behind when in reality we are putting our best foot forward and don't have the extra help we desperately need. The only real plus is that the pay is fair, the benefits are really good, and our MAIN managers are really good people. That being said however, our actual higher-ups don't care about our well-being and only care about trying to make up for a bad financial year.

My typical day consisted of sitting in one place in a noisy room for nine hours, processing orders. Working night shift, quite a few customers were heavily medicated (sometimes drunk) or delirious from lack of sleep.
 
I did learn quite a bit about payment processing and marketing which I applied to my own ecommerce site.

I worked with many people with diverse backgrounds including other nationalities, but there was little diversity in management. People tend to group together into high school-like cliques.

I was with the company for almost seven years and saw a huge culture change as the original founders became less and less involved over the years. Newer vice presidents became increasingly focused on profits, squeezing every penny they could out of customers and employees alike. One vice president even eliminated an entire department he deemed unnecessary, while hiring his own son for a paid internship which mostly consisted of him watching youtube videos all day. Poor communication between different levels of management often led to unclear or conflicting directives and many in management tended to play favorites.

The main reason I took the job in the first place was that I was told there were many opportunities to move into professional positions more in-line with my education within the company, but that everyone had to be hired through the call center. As time went by I was passed over multiple times for departments I was more than qualified for as the positions were filled from outside the company.

At one time I would have recommended this job for someone who needed a casual part-time job, but unless you are a dedicated power seller with a passion for sales this is no longer a company you would want to be a part of.

1. A typical work day
Working in the recieving department started with opening all the files needed throughout the day and waiting for the trucks to arrive. I would unload the trucks and sort through all the jewlery and precious gemstones. Each item had to be counted, weighed and put into an inventory list. Working closely with the sales department and agents was also a requirement because I would be viewing all the merchandise that they had ordered. I also would be in constant contact with different vendors to assist in ordering and buying merchandise and in turn trying to sale some of the merchandise that we had back stocked.
2. What I learned
Working in close contact with the vendors and jewlery appraisers I was able to acquire a great deal of knowledge about each stone and the qualifications I was looking for in each one.
3. Management
While working there the management changed seeral times. It was difficult to adjust to the different management styles and demands of each one.
4. Co-workers
I was the youngest and newest member of the team, so I started out a little behind. However, each member of the team taught me a great deal and I was able to learn from each of them.
5. Hardest part of the job
Working with vendors in different parts of the world was a new challenge to me. Dealing with cultural and language barriers was interesting to adjust to.
6. Most enjoyable part of the job
Happens to be the most difficult. Being able to learn from others around the world and assist them with their problems and concerns was interesting. Also, being able to find the common ground between them was also fun to be able to accomplish.

I had high expectations of this company and was very excited to join what I perceived to be a great company. I was overqualified for this position, but saw it as an opportunity to learn more about the jewelry business and hoped it would be a foot in the door. I can not speak to the rest of the company, but I will address the call center. The training is poor, they almost want you to fail the training?? Then you are assigned to a supervisor. My supervisor was immature, and along with a group of supervisors ran the call center as a middle school group of mean girls. Ex. When my phone was dead, I couldn’t hear the call, I asked for it to be replaced.  I was told I needed a hearing aid (I’m not OLD!!) and the supervisor wouldn’t replace it. The following day my coworker accidentally sat at the same station. Upon not being able to hear the call, she reached out to a super who replaced the phone immediately. I understand why this company has a revolving door within their call center. The rules are specific to those they like. Many of the supervisors spend most of their time “meeting”. Being capable, confident, good at your job, most of the supervisors find threatening. I even felt the QA’s were manipulated. I met some nice people and found friends in my coworkers. They were supportive and my customer feedback was excellent. The customers are great and appreciative. These factors were my positives, made it worthwhile, and I loved the product.  My business philosophy says you need to get your call center right! Without this group you don’t make money.

Employees are given proper training and expected to be on the phones in two weeks. Work flow dependent on items being sold. Could be feast or famine. Employees are encouraged to stay at their desks so this is not a good job if you like moving around. Supervisors coach you and provide good back up if you encounter trouble with your work or your customers. Customer base is (as expected)  older adults who call in to order items and who need some TLC because of loneliness. You will be taking payments and processing company credit card which is issued by Synchrony Bank and so conference calls are needed at times to help resolve payment issues. Agents are given lots of ability to resolve issues and this helps a great deal because customer can generally be appeased quickly. Very generous vacation (PTO) policy and company provided meals for holiday season which is a nice perk when you are slammed with calls. On-site gym; Covenant Health staffed clinic; walking track and designated outdoor smoking areas are available if you choose to use these facilities/services. 

In my department, you never got your schedule more than 2 days out from the next work week.  You never got back to back days off.  You had to fight to get approved vacation on the schedule.  And I personally was bounced from shift to shift...working overnights one day, then afternoons the next.  It was next to impossible to schedule a doctors appointment because of the last minute scheduling and the fact that you could be called in a moments notice. Also, in my position, you worked for a straight 8 hours...no breaks allowed.  And you would frequently get called in to meetings during your "off" time as well. 

You were also not allowed to wear any jewelry, watches or even belts for security reasons.  And, if your cell phone wasn't charged when you left, it would be taken by security and checked to be sure you hadn't taken merchandise out.  

You also had to be scanned going in and coming of the building (again to prevent inventory lose) and  if you brought a lunch, you it too would be scanned to ensure you were not sneaking anything in or out.  While I can understand doing everything you could to prevent theft, this was tad overboard.

Before the pandemic it was a decent place to work. They do not pay well and give out measly incentives to push their jewel safes and upsells. Most are working from home at present but it isnt easy working at home. From the entitled, irate customers who wish cancer on you and other diseases, and cuss you out over shipping and now the supervisors are nit picking everything. Dont ask for a vacation as they will deny it at this time and block your requests on the software to request it. You get lots of pto time but cannot take. Insurance is good. You have to work every weekend. EVERY weekend. And what days you pick to be off isnt in stone. They change your schedule quit a bit and then give you a point if you dont take check your schedule  every 15 minutes. Lowest pay in the industry and turn around in the call center is tremendous. Now they stay in que quite a bit because no one wants to work there. Nepotism, cattiness, backstabbing and the show hosts are a whole new subject and their drama. Just go to chik fil a and make more and get some food discounts. 

Best perk will be your co-workers! Huge disparity between Upper management and remainder of staff, not only from financial aspect but socially as well. Upper management is housed on separate floors with managed access to other employees. (security monitors movement throughout facility). Security is inconsistent depending on which "officer" is checking you in...or out. These are people who make Barney Five look like Einstein! And they carry a weapon! HR is the most powerful department in company: they determine salary(regardless of your supervisor recommendations), they solve internal conflicts (ie,harassment, disagreement among employees, etc.) I personally witnessed a department supervisor fired over an inappropriate relationship, then the victim fired and the supervisor rehired!? Lots of biased opinions and decisions. Get out of your glass(literally) castle &meander amongst those of us who are in touch with Your customers.Most recently the 401k is no longer being matched, two call centers have been established in St. Lucia & the Philippines.Times they are changing! 

Everyone I worked with who slowly left including myself thought that it was a nice job. Oh how we were mistaken. For anyone who can't sell a warranty (which if they take it or not IS COMPLETELY UP TO THE CUSTOMER; BUT it hurts your KPI and you will get fired for not being able to sell it. It's completely shameful of the company to have great workers but let them go because the customers you ask all shift won't take it). A person who isn't good with keeping up your log-in times, then this is a job for you. If you don't like being yelled at by some of the rudest customers (they have that Black Friday kind of attitude), then this isn't for you. I'm so happy I left honestly because I felt like a zombie. So did my other co-workers (one had just found out that the job was causing him illness with his stomach, sleeping & waking at unusual shift hours can do that). But consider the management in this job.

Top Job Titles	Average Salary
Fulfillment associate 7 salaries reported	$15.21 per hour
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Customer service representative 1 salary reported	$16.00 per hour
Production technician 3 salaries reported	$14.17 per hour

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