direct support professional

home health aide

behavioral specialist

state tested nursing assistant

housekeeper

Jewish Family Service Association of Cleveland

I love my job! I am a RN case manager. From the Human Resources department to my current department Caring at home- everyone has  made my onboarding a positive experience. The staff is so very supportive. On  the days that I go into the office, walking through the doors to enter the building is a pleasure. From the staff that greet  you at the front door, to the IT staff that keep me afloat when I’m in the field having technology trouble, to the Human Resources departing guiding me through the benefit choosing process, every  staff member that I have met has been so supportive and accommodating. I have been working there just about three months now and have seen that the organization is truly geared toward making sure it provides the best service to its clients and staff.   I can truly say I am proud to be working at JFSA

A typical day at work is greeting clients, and making (especially newer clients) them feeling comfortable in our space.  Setting up the staff with any new information/correspondence and schedules.   I've learned so much working with clients and for our staff:  Working with many different types of personalities and needs, can sometimes be a challenge. Working as a team creates an environment of learning and support.  The hardest part of my job is knowing you can't please everybody at the same time, although making tough and unpopular decisions at times is more beneficial for the team.  The most enjoyable part of my job is pleasing my clients, and then that of the staff.  When a client let us know how grateful they are about our assistance, it makes a challenging day surmountable.

JFSA has programs that benefit the community in several ways, no doubt. The employees who run those programs are amazing people. However, the culture at JFSA is terrible. It takes everyone to make the organization work, but the employees are treated as an afterthought. There is segregation between leadership and office workers. No benefits such as flextime, team building, a lunchroom, or a reason to want to be there besides a less than decent paycheck. Certain leadership team members need to retire sooner than later. Employees are practically harassed and degraded by certain leadership. No complaints are heard and nothing is ever addressed. It’s a shame that such a good organization cares so little about the people who run it.

Professionally maintain clean & healthy living conditions for up to six mentally challenged clients. I've learned the more clam you are, the better any out come can be. I work will with any one that does their job, as well as I do. One of  my main issues while working in a group home setting is that,some staff do more than the others. Its not never equal work being done. Management was fair but unattached. The hardest part of my job was learning how to communicate with a none verbal client. The most enjoyable part of my job was knowing that I'm helping someone.

I truly love my job and the people I work with. They really care about you as a person. You're not just a number here. When an emergency  comes up they're caring no matter the length of time that you've been there! I'm still new, so I am not sure about all the benefits offered yet. I hope to be here for many years to come.

A typical day at work would include me checking on my staff and clients making sure they have the things that are needed to have a productive day. Ensuring their safety and well-being. It can be a day where nothing much goes on that needs immediate attention but other days may be the total opposite, it depends. My co-workers are really supportive and great at teamwork. The hardest part of the job is filling open shifts at the last minute because of an emergency situation or a call-off. The most enjoyable part of the job is being in an environment where people work together regardless of the situation.

They will blatantly lie to you in the interviews to get you in. They provide little to no training or orientation and will micromanage the highest performers,  undermining any interventions you are directed to employ with clients. 
Staff has a revolving door for good reason. If you care to make a difference and be supported at this job, don’t waste your time and energy. They don’t care about you or the clients. There are plenty of agencies that do care about clients and staff. Jfsa has a history of breaking the rules, nepotism and popularity contest like a high school. Just not professional at all. 

My shift consist of the preparation of a meal, and or snack. I would also insure that each client received their medications, assist with any personal care or incontinence care. For the time I've spent with mentally challenged, they're just like everyone else they need love, and understanding. I love seeing my clients happy or satisfied, knowing that I've HELP is an incredible feeling. Management should've been way more compassionate when it came to the clients. The hardest part of the job was walking away knowing that my clients wouldn't be able to see me again.

I love the consumers, and I love the fact that we all can go out, and enjoy nice sunny days, instead of just being cooped up in the houses.  You and your consumer can go out, and just exercise together, go to the park, or whatever.  I like the fact that they don't have to feel like they have to be stuck in the house, and just go to Workshop, or a Work program, and go to Work, and that has to be the end of their day.  Its good to let them see that it's a whole new other world to be able to see out there.

A typical day consisted of calling, emailing, scheduling and following up with new and existing clients. I learned how to assess, intervene, and advocate for my clients. The atmosphere of the work place was warm and friendly. The most kind and friendly organization i have ever been to. I just really enjoyed the whole experience, going to the agency, mingling with staff and assisting clients. It was fun and exciting everyday!

Top Job Titles	Average Salary
Direct support professional 2 salaries reported	$13.38 per hour
Home health aide 3 salaries reported	$15.53 per hour
Behavioral specialist 2 salaries reported	$20.00 per hour
State tested nursing assistant 1 salary reported	$15.05 per hour
Housekeeper 2 salaries reported	$17.00 per hour

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