medical equipment technician

driver

field service technician

delivery technician

delivery driver

Joerns Healthcare LLC

f you are someone who's thinking about working at the Jessup location please avoid this place it is a complete dump and a waste of time. Management is extremely poor, lack of communication and professionalism, they don't care about safety and there's a very high turnover rate here. Warehouse Personnel do not clean beds in other Medical Products properly. I've personally seen an overheard Warehouse Personnel say “the people are going to die anyway, what's the point of cleaning the material properly.”

 The atmosphere in its entirety it's like a high-school atmosphere, there's a bunch of gossiping, people taking shortcuts, grown adults acting like adolescents and much more dysfunction. For example you have managment who doesn't even know what fst's actually do out in the field, all they do is sit behind the desk sending out the same emails daily, burning out workers and spitting them out. When FST’s tries to explain what's going on out in the field this will make you a Target even if the situation is dangerous or doesn't make sense.

Management at the Jessup location are armchair  supervisors at best, lack of people skills,clueless,unapproachable and will throw you under the bus.

Customer service is a failed thing at joerns, they offer no help, you will be sent on a wild goose chase with no Solutions,  management believes customer service is effective, hence is why management at this location needs to be fired.  you'll be in contact by the same agent who refuses to do her job.  fst's are left to suffer because they don't care, the same thing continues to happen with customer service not doing their job.

I cannot stress this enough QC in the warehouse at this location is a complete joke, nothing is cleaned to Perfection, I've seen fecal matter on beds and still deliver as new. Lying is the joerns way,  long as you can complete your orders. 

90% of patients are receiving equipment that hasn't been properly cleaned.  fingerprints can still be seen on a previous equipment, after the QC process with dirt still on the product.  warehouse workers are watching reality TV shows and using their phones in general instead of properly taking the necessary QC steps. 

Fst's at this location are overworked, corrupt, low morale, unprofessional and classless. There is a lot of reckless driving and texting while driving. Orders are being dispatched to your phone at random you can be on the highway driving 60 miles per hour who cares right.  fst's are cutting corners on work sites, disrespecting family members, stealing  time, sitting in the warehouse parking lot on the clock , Complaining about the number of orders they got, pushing orders while others were coming to work under the influence of alcohol or some other drugs. 

Some trucks and sprinters were in bad shape.

click= A system designed for micromanagement  and cutting overtime, they don't even have the Manpower for click.

Again if you are reading this and thinking about applying here don't.  this place needs to be shut down by OSHA.  very high turnover rate, it's unsafe, unethical and unpredictable.  you have a boss who takes off Mondays to work from home, while the QC team cut Corners to wipe down dirty products. they need fresh minds and good people here, fire everyone and start over.

I worked at Joerns (less than an year)

Had a training class for 2 weeks and was flown to LA  and on the weekends
I saw HOLLYWOOD on THEIR DIME..... had a blast! TMZ bus tour! Hollywood walk of fame.. the Pink Taco, oh and the homes of the stars tour!! AWESOME.... and Joerns paid for ALL OF IT THANK YOU............. 
I HAD A BLAST  I LOVED BEVERLY HILLS TOO!! 

 fyi...  Dr Phil has a BEAUTIFUL home!!!  I know it as I saw it on the TMZ bus tour!! 

BUT............... they lied to me about my job when I got back I was doing little as what was described in my interview.

if you want to work as a service technician, they have about 12 employees in their California office they are called the  dispatch team

EVERY  call from any customer nation wide is routed to them, and get this...................EVERY RUN YOU DO EITHER A PICK UP,SERVICE CALL OR DELIVERY is routed to you FROM THEM!! 

yup, thats right !! and you HAVE TO GO WHERE THEY TELL YOU..

 that means if you have 4 deliveries they MAY make you drive 4 hours out of your way and " route" your day HOW THEY SEE FIT!!! 
 
I cannot tell you how many hours I WASTED  going hours out of my way because """dispatch"""" felt it was a better way to route my day. 

OK ummmmmm your in Chatsworth California and I am in Boston, and you know better than me what customer to see first??I WOULD LITERALLY DRIVE RIGHT PAST A HOSPITAL AND GO 2 HOURS OUT OF MY WAY TO ANOTHER THEN BACK TRACK TO THE ONE I PASSED HOURS EARLIER.... and this is how to save me time????  

and  FYI........ THEY GPS YOUR EVERY MOVE!! they ""KNOW"" if 
you DISOBEY the route they give you . and you WILL  get fired !!!! 

they are VERY STRICT ON THAT 100% strict!!! they do not tolerate any deviation from their setting of your route PERIOD!! 

You  disobey that you will be gone!!!!!
  
I mean come on guys!!! want to wipe my butt too??? what a screwed up company..... I cannot even use my own head and route my day the way I KNOW how to??? 

I had many  MAD NURSES waiting for their wound vacs or patients that could NOT  leave the ER until I arrived with the medical products. Hard to tell them "well you were routed last by some IDIOT in California"... sorry..............  

A really STUPID  way to run a emergency medical supply company....

I have been doing this work for many years ( over 20 years) and NEVER EVER had a company route my every move every day 24/7 its like being a robot.....

I went so far out of my way so many times it made no sense to me or the hospital staff this is why I QUIT....... what a stupid  I MEAN  stupid way to run service technicians!!!


  I had a patient once that had to wait 6 hours in a gurney because I was ""routed"  to go there as my last stop.... He had to wait 6 hours to get out of the ER...
  but here is the thing >>> I DROVE RIGHT BY THERE ON MY WAY TO A """ROUTED""" STOP THAT WAS ""SCHEDULED""   BEFORE HIM   AND IT WAS JUST A PICK UP  THAT COULD HAVE WAITED AS IT HAD BEEN PUT IN A CLOSET  AND  I WAS TOLD BY THE ADMINISTRATOR THAT IT COULD HAVE WAITED....



I could have taken care of that patient at the hospital I passed by FIRST  and saved his wait time !! but a mattress in a closet was more important than a heart patient waiting on me to bring what they needed to get him out of the ER??????

I could tell more but anyway, if you want A GREAT VACATION  and see Hollywood... go!!  otherwise what a waste.............

My interview process was short. The individuals I interviewed with were distracted with other work during my interview. I felt as if I were talking to myself. Training was very basic. They don't go in depth with the system and you don't get to shadow other individuals. They have high turnover rate and they need people on the phones. They rushed to get us on the phones and didn't train us properly. The person who trained us was still working her job in between training us, so it was very distracting that she would take calls or conduct interviews in the middle of our learning. They have strict expectations as far as how long you are not available for phone calls. I don't think they allow you enough time to complete tasks after the call, like sending emails etc. It isn't a team environment. Some people didn't want to take the calls for their department and would just hang up on you so you are constantly transferring calls. Their system is not user friendly. It would have been nice to have phone numbers automatically link to accounts. Also when researching accounts there are far too many clicks to get the information you need. They trained us to place orders very well but they didn't prepare us for the amount of calls we would receive to research lost items or old equipment. I liked the products they sell. Working with the hospitals is not bad. You have some rude customers but not to terrible. You do get quite a bit of phone calls. Most of the time you get halfway into the call with the customer only to realize you aren't able to complete their order because they are an online customer only. Their system doesn't warn you of this until after you try to create the order. They didn't spend much time on teaching us about the differences in the products they sell. You play the guessing game if the customer does not know what product they want to order. The product descriptions are all abbreviated so its hard to determine what each one comes with. Be careful what you say because management disclosed other peoples personal things. The director of the department called a meeting our first week and it was to reprimand the whole team for one persons actions. They never welcomed us to the team. They did have some opportunities for growth. I would suggest not starting with the Customer Service Representative position. 

Worst company I've worked for. There's a mafia going on amongs the managers. There's no need to fallow the chain of command when it comes to putting in a complaint. You tell your manager a concern/ problem and just brushes it off. The answer you get is "ok I'll take care of it" or "I'll talk to him" and the same problem/ issue continues. If you jump to other managers on top of your manager the only answer you'll get is: "did you talk to your supervisor first"?
Another driver has had meetings with all managers including HR to bring up issues and concerns that are going on within the team and the same problems keep happening. Nothing gets handled. There's favoritism in managers towards certain drivers. Not enough vehicles. If a vehicle brakes down, it takes months to get it fixed. The techs that drive bigger vehicles are the ones that are doing the heavier work because other drivers are driving smaller vehicles which enables them to refuse deliveries that require heavy equipment delivery. Just to give a perfect example, there's a tech that's actually driving a family mini van! One manager is manipulating the numbers to make it seem that his warehouse is doing better than the other warehouses. District manager doesn't even take the time to dig into drivers complaints. He believes everything that other managers tell him. We all get cent raises without the company looking at our performance. Bad or good driver: same compensation. No teamwork in this company. Not a care in the world for the equipment. With the lack of equipment, we struggle to do the deliveries. Communication is the worst in this company. You can send an email about an issue or concern that might turn into a big problem down the line, and still someone happens to drop the ball. 95% of this job is repetitive and there's always someone dropping the ball on something that has been done many many times. If you try to be funny or sarcastic with dispatch you'll get an email or call from a manager real quick. But when managment does the same thing, no can say anything. There's alot more. 
Hopefully this helps if anyone that is trying to get into this so called company. 
Too bad I can't give it zero stars.

Don't trust anyone at Joerns Charlotte office. The customer service supervisors are in a clique and they will do anything in their power to get you out of there if they do not like you. They recruit their own people and allow them to get away with anything. You will be micromanaged so don't expect any breathing room because they will tell you that you are failing and everyone will know your business because they discuss employee issues on the floor to their "friends".  HR is oblivious to the issues, they don't check on the culture, they just sweep it under the rug. Customer Service is poorly trained and management allows their reps to fail. The pay scale is not balanced. You will train someone that is making way more money than you. Been with the company over 2 years and have only received 1 raise but they expect you to do so much, work all this overtime and train newcomers. You will not receive any compensation for going over and beyond so do the bare minimum. NO BONUSES, You are REPLACEABLE! and the PTO accrual system sucks, you pretty much have to work a whole month to gain 1 day of PTO so I hope you don't have to any family emergencies.

If you are young and just starting your professional career, this is the place for you. It will show you what you should expect in a call center environment and motivate you to do something with your life..  

Oh yeah bring your own cleaning supplies because the bathrooms are filthy. That's if you are on the call center side. The corporate side is very nice and they are treated very well :)

Suggestion for HR.. how about conducting an anonymous survey or a round table.. so you can get an idea on how people really feel about the company. You probably don't really care.. but just a suggestion.

This company seemed like a great place to be when I first started, looked like there was a promising future and possibly a place to build a career...until you start to learn more about the company and it's "values." First of all, there is terrible communication throughout the entire company whether that is internal among the employees or with their customers. The company is taking on more contracts than they can handle, not enough equipment to distribute or employees to get it done, customers are constantly being told we will not deliver the equipment for order. The training is lackluster and shorter than what they tell you, after a few days you are expected to basically be prepared and know everything. Newly hired employees come in and get a higher wage than tenured employees (where is the logic in that). Any time something is not completed, everyone will play the blame game and look for someone to pin it on this includes management. You will be over worked until you break down. The company seems like it has zero sense of direction, policies and procedures change faster than the months, things are always flippy floppy. Account Executives are always trying to belittle CSR's and yell at them like a spoiled child who doesn't get what they asked for. The company is a mess but the only important thing to higher ups is that the VP's and the Executives get their bonuses. Nothing is communicated in a timely manner nor is it properly communicated and employee morale is so low nobody has pride for the company they work for whatsoever, there are constantly jokes heard around the office about working there and how miserable it can make you.

Joerns Healthcare is NOT a good company to work for and should be investigated by the BBB and EEOC.. 

Typical day at work - Start at 8am and Clean mattresses until about Noon.  Then you will get a call for delivery/work order. Customer can be in any locations in North Carolina, Macon, Alabama to back Downtown Atlanta. End of shift is suppose to be at 5pm, however, guarantee you won't get off until 11pm or Midnight.  Customers, are not happy with overall customer service they recieve from Joerns and will let you know exactly how they feel about the company. Which will leave you feeling like a bad person over something out of your control.  

What you Learn - NOTHING!!! You are a delivery person that's it. You are wanted 24 hrs. a day and pay can range from $14-$15 hr. Yes, there is OT, however, managment is trying their hardest to cut OT. They will pressure you to cut OT and at the same time DEMAND you make customers deliveries when scheduled. 

Managment - No support.  Management has changed THREE times since I have been employed in the last 3 years. 

Co-workers- Over-worked, tired, stressed, beaten, and loss of morale. 

Hardest part of the job - Is the Hours.  NOT RECOMMENDED for anyone with a family who values the time spent with Family. Joerns will not allow you to have that flexbility.  They require you to work non-stop and be on call.  Management is not doesn't care about your needs or overall health.  They don't listen, provide motivation, or help you develop any career growth. vacation is never approved.  You have to call in sick just to have a day off. 

The most enjoyable part of the Job - There is not ONE thing enjoyable about this job.

Spend majority of your time driving when your not driving your cleaning urine soaked mattresses, occasional feces, and janitorial duties around warehouse. a lot of time by yourself it gets very lonely so everyones always on the phone. They told me to be thorough in cleaning but then complained that i took too long so i sprayed it down with bleach to cover the smell, hung it up to dry, and everyone seemed happy. As long as you looked like you were working hard nobody seemed to care if you did the job right. This was the easiest job i've ever had the only problem was the unset hours. Not knowing when i would get home and starting late in the day, im just a morning guy not a mid day. I also didnt like the fact that my co-worker and team lead were related so i was treated unfairly in my opinion. My team lead hardly helped with cleaning and My manager made a lot of poor calls was hardly in town due to his multiple job sites he had to oversee. But luckily for me he would track my phones GPS and my company car aswell so everytime it seemed like i  was "goofing off" id get a call asking what im doing how long ive been doing it why is it taking me so long...ect. Dont sweat the on-call everyone just reschedules the things they dont want to do. it wasnt all bad tho some freedom here and there gotta earn the trust first and like i said it was an easy job just with unnecessary stress.

I was just moved to the 7am-4pm shift coming off the 10am-7pm shift which made me really happy. I am in charge of the Intake Folders which involves 100 plus email/orders/corrections per shift from management, Service Techs and Sales. I also process all New Product pricing requests, Facility owned repairs and New Facility requests working with the contracts dept. I also take customer service calls from facilities, field techs and Sales.

I learned that this employer placed a value on it's employees regardless of age. Unfortunately, RecoverCare merged with Joerns about 8 months ago which is shutting down the Olathe Call Center this summer. They were always willing to work on schedules tweaking them to accommodate doctor's, dental and personal appointments.  In return I worked every holiday either from home or in the call center in appreciation.

We had a very diverse group of employees and we all really became friends and each others supporters. We all laughed and cried together and encouraged each other during some stressful situations.   

All that will be gone in 90 days and I will be sad. I really had no plans of ever leaving the company.

Every warehouse nationwide is different. For the most part you won't have a manager breathing down your neck. Your workload will depend on the city you work in. From what I understand Joerns pays the most out of the DME companies in my area. There is a lot of freedom and overtime is always available (sometimes required). Joerns had a rough 2016 and is hoping to recover in 2017. Management (in my case) is available by phone and you will probably have a supervisor in house otherwise known as a "lead tech". The lead is an extension of your manager so you will go to them with day to day concerns. As I mentioned before it was a rough 2016, riddled with high turn over rates in CS, billing issues, and credit holds. My day to day life is great here, it's when you get a glimpse of corporate and all the internal work, this is where most frustration stems.  You are often limited to what you can accomplish in a day due to lack of inventory, which has not improved in the years I have been here. Overall, decent pay, alot of OT, freedom, CS issues, credit holds, inventory problems. 
Fight for a high wage $17-19/hr if hired because raises are very little. (2017)
2 week orientation in 
Los Angeles or Louisville is nice.

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