actuary

director

full stack developer

intern

analyst

John Hancock

A typical day for me, is well not typical. Starting time is at 8, but I like to be in by 7:30, this allows me to not only get all of my stuff together, but also for my teammates. Check the work load and evenly pass out work items such as our morning rejects. From 8:00am EST to 10:30 am EST, I am generally busy with processing transfers/redemption/purchases. During those two and a half hours, we are also taking phone calls, and reviewing emails to make sure that there are no price dependent items that have not been worked upon. After 10:30 am EST, I would work on submitting wires for any redemption's that I had to take out side of the NSCC system and manually process. After wires are submitted I then would work on faxed/emailed in request for updating client accounts, transfer in kinds from a JH direct held account to a firm's omnibus held account. 

I have learned a lot about mutual funds with in my past three years at John Hancock. I feel that I have become knowledgeable in the functions of most retirement accounts such as IRA, Roth IRA, SEP IRA, Simple IRA's and even 403B's, as well as non-qualified accounts such as Individual accounts, jtwros accounts (Joint with Rights of Survivorship), Trust accounts, UGMAs  and UTMAs. 

I have a basic knowledge of how the NSCC and DCC&S system works with in the financial world. Each day I gain more knowledge with the use of Microsoft 2014 accessories such as Excel, powerpoint, word document and Microsoft OneNote.

Management here are mostly great. I have not met one manager who does not look out for their employees. They are almost always willing to make time to sit down with their employees for one on ones to help their employees to succeed. 

I enjoy working with my co-workers on projects, because although we may not have the same thoughts or ideas, we still listen to one another's thoughts and idea's while working together. When I feel that I did not understand something fully or needed help my co-workers were always there to assist 

Since I have a back ground of retail and management, the hardest thing for me was to understand how the financial world works. The differences between stocks and bonds. Retaining knowledge of the IRS requirements, and what the qualifications were for purchases into separate share classes with in a fund, and knowing who can and cannot invest their money into these options. 

The most enjoyable part of my job is when I can see a difference in what I've done. That I have helped to make things easier, or building great relationships with other firms back offices. Hearing that they enjoy speaking to me because of how friendly and knowledgeable I am.In addition, I also find it enjoyable when I do not need to go back and review a procedure on how to work on a project or an item. 

 Occasionally, we would have to train someone or have people sit with my department just to shadow us, so they could see what it is that we do within our department, and when explaining they get a full understand. This accomplishment feels great.

It was a great job in that I was able to work remote via telecommunicating. John Hancock provided the computer, monitors, etc. I received a computer generated list of cases to follow-up on in date order or order of urgency. I took calls from agents regarding the status of their clients' applications, I worked with vendors to obtain missing required information, including physicians. 
Although I was working for an insurance company, I remained current regarding diagnosis and treatments by reviewing medical records and researching medical diagnosis, treatments and drugs I had not heard of or had limited experience with. 
My co-workers were wonderful and were a great resource. We remained connected to our team and manager by email and various electronic programs. In addition, we had a great medical staff with whom to consult as needed.
My direct manager in Long Term Care was very supportive. Job security was uncertain due to the nature of long term care insurance and companies exiting the market.  
The hardest part of the job was explaining to an agent why his applicant did not qualify for insurance (i.e. multiple medical problems, uninsurable medical diagnosis, abnormal lab results, ...). 
The most enjoyable part of my job was providing insurance to qualified applicants, meeting some wonderful agents via phone and receiving positive feedback from these agents.

In my 15 years with JH/Manulife, I held many positions. I managed the Manulife Help Desk, supporting the entire US business and wholesalers, until the service was eventually outsourced. When JH brought back the Help Desk services, I hired, trained, and managed the new JH Help Desk staff, as well as implemented and monitored all of the processes and procedures. Additionally, I hired and trained the Manila Help Desk agents.

During the period of time where the Help Desk services were outsourced, I was brought back into the company almost immediately as a contractor, and I worked as a systems analyst for the annuities business unit. During that time, I supported multiple business applications. I worked directly with the business to address and resolve incidents/bugs; planned, tested, and managed the implementation of application enhancements and upgrades.

My most recent position with JH was as the US Change Coordinator. In this position, I managed the change process for the entire US. I was the point person for all change process training. I performed daily audits on all change tickets, ensuring that the JH process was followed for each ticket. Additionally, I managed and lead all US change management meeting with the business, and well as with senior management. I also provided detailed metrics to the business and executive management committee.

JH has always been on the cutting edge of technology and also upcoming trends.  It is a joy to work with the retirees who offer not only history of the company but product knowledge as well.  After a full day of customer service calls, leaves of absence issues, insurance questions and fires to put out I always went home feeling that I made a difference which is a wonderful thing.  I learned so much about my field specifics being the team lead on unique benefits questions such as laws governing Worker's Comp, benefit coordination with Medicare and patience.  My co-workers are hard working people who do not hesitate to stop what they are doing to lend a hand which makes life a lot easier in the fast past environment.  The most challenging part of my role was having to tell someone that there was nothing I could do to help them, be it due to law or plan restrictions or company policy.  And processing death claims is very hard especially if you knew the person. The most enjoyable was meeting people face to face during benefit fairs or just receiving that rare thank you...makes it all worth while!

Typical day a work was to instruct the Fund Administrator on how to value troubled assets and answer fair value requests. I dealt specifically with halted securities, new purchases without vendor coverage, bond tolerance review, and the fair valuing of foreign future contracts held. I also provided support in the valuing of complex securities using the EBITA and presenting our work to the Pricing Committee at John Hancock Fund Services.

The atmosphere at John Hancock was team based, everyone working together to help the Fund Administrator calculate the Net Assets Value of multi-managed mutual funds during the pricing window after market close. Attention to detail and the ability to work under a tight deadline was very important to be successful in this position.

As I was contracted to John Hancock from State Street Corporation, I was very interesting to see the opposite side of the client side of the business that I was working in. I took the knowledge that I acquired at John Hancock and directly applied it my work once I returned to State Street.

Good Place to work, Great benefits. Good training programs, Great opportunities for advancement. A day at work consisted of taking 80 Calls per day from Brokers as well as clients. Every call was a different and it made the job not monotonous. The co-workers were great and it was always a team effort to make our goals. The hardest part of the job was having to deal with the Matrix system that I always excelled at. However in the back of your mind as you are trying to give the best quality of service to your clients. We had productivity and quality measured consistently. I enjoyed helping people on a daily basis with what they needed to resolve. It was a good feeling knowing you were able to help people, research and resolve what they called us for. We also always wanted to take care of customers with a first call resolution if possible, however researching was a fun part of the job, finding the answers that were complicated and learning new aspects of the job.

Verify the new applications filled out by the sales representative. Coordinate the logistic of the examiner's procedure to have the test done on a minimum time. Call the sales representative if there is a situation with the application. Receiving calls from clients and explain to them the benefits. 

Learned all the products that the market offers to have a financial situation secure for the future. 

The company's management through my experience help me to understand all the steps to approve a policy.

The co-workers were always helpful.

The hardest part was to travel 50 miles everyday for 5 months without car allowance. Before the workplace was near my house, but the financial situation made the administration decide to consolidate all services in two offices (San Juan and Ponce). Also, when the 
office was on Mayaguez I was the only person working there and every time that I had to leave for vacation or a sickness no one would replace me. 

The most enjoyable part was to meet new people. Learning life insurance concepts, having the skills to resolve situations with effective results.

John Hancock was my home company for seven years.  I saw a bright future with them and truly appreciate their conservative structure as a means of ensuring their current and future financial stability.  When the Company introduced their "workplace flexibility program" I was eager to participate.  This initially meant working remote three days a week and using "hotel space" (ie reserving a cubicle in advance) two days a week.  I was part of the initial launch of this program and its success has proved beneficial for the Company and its employees.  It is not a requirement for people to work remotely but it's certainly appreciated when they can.  I left John Hancock because a very good friend of mine told me about Delaware Life.  John Hancock didn't have many positions available for career growth and I was assured Delaware had a bright future with promised growth. In addition to this, John Hancock pays 7% less than industry average.  I left John Hancock for two reasons: job growth and salary.  I will always appreciate the time I spent at John Hancock, the valuable knowledge I gained and the friendships I made.  It certainly was a positive experience.

I held several jobs at my time with John Hancock. I worked for both the Long Term Care Insurance and Life Insurance divisions of the company. 

While with the Life Insurance division I was no longer in a call center setting. I was now in a paperwork/computer only setting for processing replacement life insurance requests. There was limited outbound calls to sales agents, mostly pertaining to the timeframe it would take to complete the replacement application. In this role I had to adhere to deadlines for turn a round processing times and keeping the queue of pending applications low. I had to use time management and attention to detail skills in order to make my time at that position successful. It was hard to keep up with the queue and often times we were required to do overtime. Over all the team I worked with was very independent and not as cohesive as I would have like. Management offered little encouragement an not much in the way of moral even while requesting the overtime.

I am a Remote work from home Employee. I get up in the morning , do the usual to get my self prepared and get on the computer to start reading my emails to keep up to date. Work on my referrals to complete the processing of previous work . Then I start the processing to issue Life Insurance policies. I will receive emails throughout the day if a policy is escalated and needs to be processed right away. Those policies will ne handled first and I will toggle back and forth to get the previous policy I was working on to complete both. This is a 6 step process. 1st go to the assigned gen box , pick 3 policies to work on. Take one at a time to review the necessary paperwork, add notes from the CM what is needed or added to the policy, Create the correspondence for the next system to enter in the information. Then when that is complete, transfer it over to the next system to check all the paper work is in good order. After that the last step is to Transfer it over to the last system to review again to make sure everything is in good order and hand it over for quality review

Top Job Titles	Average Salary
Actuary 3 salaries reported	$23.67 per hour
Director 5 salaries reported	$148,400 per year
Full stack developer 4 salaries reported	$123,750 per year
Intern 3 salaries reported	$23.67 per hour
Analyst 5 salaries reported	$82,400 per year

Working at John Hancock: Company Overview and Reviews

John Hancock

John Hancock Ratings

Popular jobs at John Hancock

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected