personal assistant

concierge

call center representative

travel consultant

bilingual call center representative

John Paul

This company is the worst company I’ve ever worked for. The upper management team is an absolute disaster, incredibly unorganized, and needs sensitivity training. With the exception of maybe 2 competent operations managers, the rest of the management team is a Motley Crue of adults who engage in gossip, immature, & unprofessional behavior. The I.T. Manager at the time was a complete disaster, made offensive and bigoted comments day in and day out, and took 2-3 hour lunches daily. The Talent & Culture Manager/Recruitment Manager was never in the office, had a breakdown of epic proportions when she did come into the office, and many other times that required de-escalation from the COO of the company. 

The sales and account management team have no idea what they’re doing. The company lost accounts left and right when I was there. No one takes accountability for any of their egregious and unprofessional behavior. Once, under the COO’s direction: I was once told to recruit a training class of 9 people and because of the operations team lack of communication and follow through with the client, had to tell those same employees I recruited - ONE business day before their start date that they could NOT start the following Monday. They had already quit previous jobs and given notice. This lack of professionalism led to people not having a paycheck for multiple weeks until they were able to start. The COO didn’t care that this was unprofessional and probably illegal. I resigned shortly after. This is one of the MANY stories during my year at this place. For anyone interested in a management position, or even call center representative position, DO NOT EVEN ENTERTAIN THIS PLACE AS AN OPTION.  The treatment of the frontline employees is pretty much close to illegal and there is a TON of liability issues. There are other companies out there and the decline of your mental health isn’t worth it. The most unprofessional company in Miami. RUN, DON’T WALK, AWAY FROM THIS HORRIFIC PLACE & IT’S INCOMPETENT MANAGEMENT TEAM. 

I arrived in Canada and this company truly gave me my first opportunity, which I will always be grateful for. The pay is above what you would typically expect for an entry-level position in Toronto, and the management team is very approachable. They are open to discussions regarding vacation and personal requests, and communication is always easy and respectful.

If you follow the training provided, you are set up for success and can enjoy a smooth and positive work experience without issues. The company also makes an effort to create a friendly atmosphere by organizing small gatherings at the office, where employees bring food or sweets, and by celebrating occasions such as Halloween and Easter.

I honestly have nothing negative to say about this workplace. On the contrary, I would highly recommend it to anyone looking for a first professional experience in Canada within a supportive and positive environment.

I worked at the biggest high tech company in Cupertino for a few years. I was able to meet some really great people, work my way up, and provide executive support while learning along the way. However, it wasn't long before I discovered why the turnover rate is so high. The hardest part of the job is that there is absolutely no support from upper management when things go awry. Your peers will not be happy that YOU got the promotion and may exercise insubordination to the fullest until you want to quit. Every man for himself. A particular employee of the high tech company is also involved with managing the Concierge Program and favors only a selected few. Doesn't want to talk to you and uses scare tactics to keep things in check. Overall, I learned so much and I'm grateful for the experience.

“Unfortunately, my experience with John Paul Group did not meet expectations. Training lacked structure and consistency, with heavy reliance on self-learning through videos and notes rather than hands-on support. Communication from management was limited, and expectations were not always clearly defined. The work environment felt high-pressure, especially during the training phase, with little room for learning curves. This role may be suitable for individuals who thrive in highly independent environments, but those seeking structured training and support may find it challenging.”

What is the best part of working at the company?
Work-life balance and flexible work schedule. Great environment and stress free. Ability to learn and work with others as a team.

What is the most stressful part about working at the company?
There is no stress overall. Less calls during the day and enough time to work on your duties.

What is the work environment and culture like at the company?
Friendly and lovable environment. People respect each other and valued culture.

What is a typical day like for you at the company?
Normal and easy to manage. Calls volumes is less in order to give you time to work on your clients demands. Other concierges are there to assist in case of help.

Depending on the line you work, you will be as a manager 20%-40% below market salary for your job.  If you bring it up, then suddenly you are not a team player.

When I placed my resignation I was questioned about it as if they were doing me a favor for letting me work there.  As a call center manager you get anywhere else at least 15,000 more per year.

Phone agents however, are above market rate.  They start them at 16 per hour, which means you only make 3,000 more per year than your agents.  Yet you are responsible for their performance, plus the normal reporting, etc.

In my position, I was the only employee in that time zone, which made interactions with the team a bit more difficult, however also gave me a lot more leeway in my work process and decision making. When John Paul bought out LesConcierges, corporate at first ignored our division and then started making global changes that affected our ability to work with clients and vendors. This corporate control without local insight I think largely led towards the client opting to go with another provider after more than 20 years with us.

I worked for John Paul formally known as Les Concierges from the summer of 2016 to the winter of 2017. All the management there could have been replaced except for the overnight manage he was awesome because he didn't show favoritism, he communicated with you in a very respectable manner, he didn't makes things personal, very understating and really wanted you to succeed. Other managers where there just to collect a check and some where just unprofessional. High turner over, company doesn't really care about employees just about keeping and getting contracts.

I worked at John Paul Group for three years. My experience was positive, performing interesting work for customers, working with colleagues, meeting and learning about new vendors, and learning and using new skills. The work life balance was right here (first time in 10 years that I can say this) and the US leadership was intelligent and transparent.

At the beginning was all new and also the project I work on.. But after 1 yrs or maybe a little bit more, new people came in and the team work is not the same.  
Work is stressful, people call screaming and making complaints most of the time,  I feel that we dont have support from our superiors. 
No incentives at all. No sick days.

Top Job Titles	Average Salary
Personal assistant 33 salaries reported	$22.79 per hour
Concierge 10 salaries reported	$37,900 per year
Call center representative 2 salaries reported	$17.25 per hour
Travel consultant 1 salary reported	$44,000 per year
Bilingual call center representative 7 salaries reported	$16.00 per hour

Working at John Paul: Company Overview and Reviews

John Paul

John Paul Ratings

Popular jobs at John Paul

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected